Assertiveness Course StoryBoard.pdf

FOR INTERNAL USE Assertiveness Assertiveness Lesson 1. Mock screen: Lesson navigation Script: This course contains videos, audios, text and graphics. For you to get the best learning experience, you should follow instructio...

FOR INTERNAL USE Assertiveness Assertiveness Lesson 1. Mock screen: Lesson navigation Script: This course contains videos, audios, text and graphics. For you to get the best learning experience, you should follow instructions as seen in this slide. To move to the next slide, swipe or click next. To go back to previous page, click on Prev. To close a popup window, click on X sign on top right-hand side of the popup. To exit the video, use the back button of your phone. The course also has AUDIO narrations, so you may want to plug earphones and adjust the volume to your satisfaction. You may proceed to the next page. Assertiveness Lesson 1. Mock screen: Introduction Script: Welcome to this course on Assertiveness! In this course, we are going to learn the essential skills and techniques needed to communicate effectively and confidently in both personal and professional settings. You will discover the importance of assertiveness in establishing healthy boundaries, enhancing self-esteem, and fostering positive relationships with colleagues and peers. Throughout the course, we will explore the differences between assertive, passive, and aggressive behaviors, and how to navigate various situations with clarity and respect. You will also learn practical strategies, including the 4-Step VIDEO PLACEHOLDER Approach to Assertiveness, to help you express your needs and opinions without compromising the feelings of others. By the end of this course, you will be well equipped to assert yourself effectively, manage confrontational situations, and create a balanced win-win environment in your interactions. Let's embark on this journey to becoming more assertive together! Proceed to the next page. Notes: Do a synthesia video with an avatar and also incorporate relevant images and graphics. Assertiveness Lesson 1. Mock screen: Objectives and Course Outline Script: By the end of this course, you will be able to: 1. Understand the meaning and importance of assertiveness in personal and professional contexts. 2. Identify the differences between assertive, passive, and aggressive behaviors. 3. Analyze various workplace situations that require assertiveness VIDEO PLACEHOLDER and determine appropriate responses. 4. Apply the 4-Step Approach to Assertiveness in real-life scenarios to enhance communication and boundary-setting. 5. Demonstrate effective assertive communication techniques through role-playing exercises and real-world applications. Proceed to the next page. Notes: Do a synthesia video listing the above learning objectives alongside an audio narration. Incorporate relevant graphics. Assertiveness Lesson 1. Mock screen: Storytelling Intro Script The office was a storm of noise—phones ringing, deadlines looming—while I quietly fixed mistakes no one noticed. For years, I worked like a ghost, unnoticed and exploited. One evening, as the sun cast long shadows across my desk, I realized that hard work wasn’t enough in this environment. I needed to be assertive. That night, I studied power dynamics, and the next day, I wasn’t the same. I started speaking up, challenging colleagues and superiors. They were surprised at first, confused by my change, but eventually, they became cautious. Whispers circled: “What’s gotten into him?” But assertiveness draws resistance. Someone tampered with my work, trying to sabotage a key project. I fixed it, but the tension grew. A colleague, Jessica, even warned me to back down. I refused. In this world, silence meant surrender, and I wasn’t going to be silent anymore. Proceed to the next page. Notes: Do an animated story based on this script. Ensure character and context relevance. Assertiveness Lesson 1. Mock screen: Storytelling Intro Script Then came the real test—during a high-stakes presentation, my slides were corrupted. Instead of panicking, I delivered the presentation from memory. The room fell silent, then erupted in applause. I had shown them the power of confidence and control. In that moment, I realized the true lesson of assertiveness: it’s not just about speaking up, it’s about owning your space and confronting challenges head-on. I didn’t just survive the sabotage—I turned it into an opportunity to show strength. Assertiveness isn't just standing tall; it's about being unshakable in the face of adversity. By owning my voice and my worth, I didn’t just thrive—I transformed the way others saw me, and more importantly, how I saw myself. Proceed to the next page. Notes: Do an animated story based on this script. Ensure character and context relevance. Assertiveness Lesson 1. Mock screen: Activity Script: Imagine you're in a team meeting, and a colleague frequently interrupts you, dismissing your ideas before you've had the chance to fully explain them. This has been happening repeatedly, and it's beginning to undermine your confidence and diminish your contributions to the team. You are committed to addressing the situation, but you want to do so in a way that prevents conflict and preserves the positive, collaborative atmosphere within the team. How would you approach this situation to ensure your voice is heard and respected while maintaining a constructive and supportive team environment? Notes: Open ended assessment, no learner response needed. Assertiveness Lesson 1. Mock screen: Definition and Meaning of Assertiveness Script: Assertiveness can be described using the lens of needs: Passive behavior focuses only on others' needs while sacrificing one's own, which is lose-win. Assertive behavior balances one's own needs with others', representing a true win-win situation. Aggressive behavior focuses exclusively on one's own needs, which is win-lose. VIDEO PLACEHOLDER People who are assertive are able to stand up for themselves in a way that does not hurt other people's feelings. They are transparent in their dealings with colleagues and communicate clearly and honestly. Being assertive allows one to control their immediate environment positively and gain the respect of those they work with. Notes: Do a synthesia video incorporating relevant graphics and clips. Assertiveness Lesson 1. Mock screen: Importance of Assertiveness Skills Script: Assertiveness is imperative in the workplace as it enables Importance of assertive skills individuals to stand up effectively to overbearing managers, Empowers individuals to stand up bossy co-workers, or difficult team situations. Being assertive to overbearing managers, bossy. can boost self-esteem and have a positive impact on Boosts self-esteem. workplace achievement and personal happiness. It teaches you to say no in situations that affect your performance or Teaches saying no. personal life. Builds judgment Promotes transparency. Assertiveness helps control emotions, set boundaries, build Gains respect: From coworkers. judgement, improves body language, and gives confidence to ask for what one wants. People who are assertive are Encourages asking for support: transparent in their dealings, clear, and honest in communication, and gain the respect of those they work with. It's also important to be assertive when asking for support, emphasizing the need for such a behavior in professional roles. Notes: Have text on screen with this image (or can consider another relevant image), also have a narration. Assertiveness Lesson 1. Mock screen: Characteristics of Assertive Behavior Script: Characteristics of assertive behavior Characteristics of assertive behavior include being transparent in dealings with colleagues, clear and honest communication, Transparency in dealings self-assuredness, and the ability to control one's immediate Clear and honest communication environment in a positive manner. Assertive people stand up Ability to control one’s environment for themselves without hurting others' feelings and gain the Standing up for oneself respect of those they work with. Setting boundaries Assertive behavior involves balancing one's own needs with Self assuredness others' needs, described as a true win-win scenario. It is contrasted with passive behavior (focusing only on others' Click here to continue reading needs and compromising one's own) and aggressive behavior (focusing only on one's own needs). Click on the button to continue reading and proceed to the next page when done. Notes: Have text on screen with this image (or can consider another relevant image), also have a narration. Have the tab content on a pop up screen. Assertiveness Lesson 1. Mock screen: Activity 1: Knowledge Check Question 1 Sarah is a project manager at a growing company, where she has earned a reputation for being dependable and hardworking. However, her workload has significantly increased, and she often finds herself overwhelmed because she rarely says no to additional tasks. One day, her boss approaches her with a request to take on a new high-priority project, even though she is already juggling several demanding assignments. Sarah knows that adding another project will compromise the quality of her work and affect her well-being. She decides to approach her boss to discuss the situation. What should Sarah do to assertively handle this situation? A) Sarah agrees to take on the new project without discussing her current workload. B) Sarah declines the new project and explains she can't handle more work right now. C) Sarah takes on the project but complains about it to her coworkers. D) Sarah avoids the conversation with her boss and continues to feel overwhelmed. Notes: Do a video for the scenario. The option highlighted in green is the correct choice. Assertiveness Lesson 1. Mock screen: Difference Between Assertive, Aggressive, and Script: Passive Behaviors Passive or submissive individuals avoid conflict and often fail to address issues, which might seem like keeping peace but actually allows problems to fester. Passive-aggressive people express negative feelings through actions rather than words, such as being late or not putting full effort into their work. Aggressive personalities tend to alienate others with an extremely VIDEO PLACEHOLDER hostile and rude manner, and although they get their opinions heard, they also create many enemies. Assertive individuals are able to stand up for themselves in a non-confrontational way, maintain clear and honest communication, and generate positive outcomes, earning the respect of their colleagues. Click on the button below to continue reading. Proceed to the next page when done. Click here to continue reading Notes: Do a synthesia video with relevant graphics and clips. Have the tab contents in a pop up screen. Assertiveness Lesson 1. Mock screen: Techniques to Develop Assertiveness Script: To Develop Assertiveness," the following Approaches can be used. 1. The 4-Step Approach to Assertiveness which includes: a) Step1: Identifying the behavior or situation as clearly and specifically as possible. b) Step 2: Describing the impact using "I" statements to prevent the other person from feeling attacked. c) Step 3: Listing the consequences to understand the larger impact. d) Step 4: Describing alternatives which could involve suggesting alternatives or asking what the best way forward might be. 1. The 4-Step Approach to Assertiveness. Proceed to the page. 2. Continuous practice after training Notes: Have text on screen with this image (or can consider another relevant image), also have a narration. Have the tab content on a pop up screen. Assertiveness Lesson 1. Mock screen: Techniques to Develop Assertiveness Script The second way to develop assertiveness is by emphasis on continuous practice after training to ensure that assertiveness skills become a natural part of behavior. Importance is placed on upgrading this skill regularly to face various situations at the workplace proactively. Proceed to the next page. 1. The 4-Step Approach to Assertiveness. 2. Continuous practice after training Notes: Have text on screen with this image (or can consider another relevant image), also have a narration. Have the tab content on a pop up screen. Assertiveness Lesson 1. Mock screen: Contexts and Situations Requiring Assertiveness Script: Assertiveness is important in various situations in the workplace where one needs to stand up for oneself without harming others' feelings, such as when dealing with overbearing managers, bossy co-workers, or difficult team situations. It helps establish boundaries, improves judgment on when to speak out, and enhances body language and confidence to ask for what you want. Learning to say no, for example when being overloaded with work by a VIDEO PLACEHOLDER boss, is part of becoming assertive. Assertiveness also includes being clear and honest in communication, thereby generating respect from colleagues and controlling one's environment positively. Click on the tab to continue reading and proceed to the next page when done. Click here to continue reading Notes: Do a synthesia video with relevant graphics and clips. Have the tab contents in a pop up screen. Assertiveness Lesson 1. Mock screen: Activity 2 Knowledge Check Question 1: Which of the following is NOT a step in the 4-Step Approach to Assertiveness? A. Identifying the behavior or situation as clearly as possible. B. Ignoring the impact of the situation to avoid conflict. C. Describing the impact using "I" statements. D. Suggesting alternatives or asking for the best way forward. Question 2: During a team meeting, a colleague is being particularly aggressive, trying to dominate the discussion and dismissing others' ideas. How should you respond assertively? A. Acknowledge their point, but calmly express your own perspective and encourage others to share their views as well. B. Avoid contributing to the discussion to prevent conflict. C. Aggressively challenge their behavior in front of the team. D. Wait until after the meeting to privately discuss the issue with a manager. Notes: Assessment, the options highlighted in green are the correct responses. Assertiveness Lesson 1. Mock screen: Handling Confrontational Situations Assertively Script: To handle confrontational situations assertively, it's important to practice the 4-Step Approach to Assertiveness as outlined below: 1. Step 1. Identify the behavior or situation - Be as clear and specific as possible. 2. Step 2. Describe the impact - Use "I" statements to articulate the effect on yourself, ensuring the other person does not feel attacked. 3. Step 3. List the consequences - Acknowledge the net or larger impact of the situation. 4. Step 4. Describe alternatives - Suggest alternatives or ask the other party for their preferred solution going forward. Proceed to the next page. Notes: Have a four pointer infographic like the one shown above and have it on screen alongside the audio narration. Assertiveness Lesson 1. Mock screen: Handling Confrontational Situations Assertively Script: Additionally, being assertive helps establish boundaries, limiting unwelcome interactions and behavior, and helps control emotions, which is critical in confrontational scenarios. Assertiveness allows for transparent communication and earns respect, making it less likely for you to be intimidated. In summary: VIDEO PLACEHOLDER Practice clear communication using the 4-Step Approach. Control your emotions and establish clear boundaries. - Be transparent and honest to maintain respect and prevent confrontation escalation. Note that consistently sharpening these skills is crucial for effectively dealing with confrontational situations in the workplace. Notes: Do a synthesia video with relevant graphics and clips. Assertiveness Lesson 1. Mock screen: Benefits of Being Assertive Script: The benefits of being assertive in the workplace include earning Being assertive in the workplace respect, as it prevents others from taking advantage of you and offers numerous benefits: discourages intimidation. It allows you to control your emotions, which is particularly important in a professional setting where showing Earns respect. emotions can be perceived as a weakness. Assertiveness also enables Helps control emotions. you to establish and maintain boundaries with your colleagues, adding clarity to your professional relationships and limiting unwelcome Establishes and maintains interactions. boundaries. Builds judgment. Additionally, assertiveness helps in building judgment to choose the right battles at work, aiding in navigating away from potential trouble. Enhances body language. It improves your body language, conveying confidence and leadership, Provides confidence to ask for thereby enhancing respect among peers and superiors. Finally, being what you want, like promotions or assertive provides the confidence to ask for what you want, such as raises. promotions or raises, and equips you with the ability to say "no" when Equips you to say "no," effectively tasks impact your performance or personal life, positioning you to manage your workload and commitments more effectively. managing workload and commitments: Notes: Have text on screen with this image (or can consider another relevant image), also have narration. Have the tab content on a pop up screen. Assertiveness Lesson 1. Mock screen: Activity 1: Knowledge Check Question 1 John is a senior developer in a tech company. Recently, his team has been struggling with a demanding project, leading to increased pressure from a particularly overbearing manager who frequently assigns extra tasks at the last minute. One day, John is approached by this manager with yet another urgent task that would require working through the weekend. John has already made plans with his family and knows that taking on this additional work will severely impact his personal life and well-being. How should John assertively handle this situation? A) John accepts the task without mentioning his prior commitments and sacrifices his weekend. B) John calmly explains his current workload and prior commitments, suggesting a realistic deadline for the new task. C) John angrily tells the manager that he won't do the extra work and leaves the meeting. D) John ignores the request and hopes the manager finds someone else to do it. Notes: Do a video for the scenario. The option highlighted in green is the correct choice. Assertiveness Lesson 1. Mock screen: Impact of Assertiveness on Relationships and Self-esteem Script: Assertiveness allows you to earn respect, it won't be easy for Being assertive in the others to take advantage of you, and you won't be easily workplace offers numerous intimidated by bossy people. Once people realize that you will benefits: stand no nonsense and that you are sincere and truthful, they will Earns respect. start to respect you. Being assertive can boost your self-esteem and help you control your emotions in a better way, which is Helps control emotions. crucial in the workplace. When you act assertively, it helps you set Establishes and maintains boundaries, adding clarity in your professional relationships and boundaries. helping you to limit unwelcome interactions and behavior. Builds judgment. Enhances body language. Assertive nature allows you to be very transparent in dealings with colleagues and be clear and honest in communication. Assertive Provides confidence to ask people also generate results by controlling their immediate for what you want, like environment in a very positive manner and they are self-assured, promotions or raises. which means that they effortlessly gain the respect of people they work with. Notes: Have text on screen with this image (or can consider another relevant image), also have narration. Assertiveness Lesson 1. Mock screen: Application of Assertiveness Skills in Daily Life Script: In daily life, assertiveness skills enable you to set boundaries and communicate your needs transparently. You can assertively say no when overburdened, helping to manage your performance at work or in personal life. Being assertive allows for setting clear professional boundaries, fostering respect, and limiting unwelcome interactions. Assertiveness aids in controlling emotions, making body language more VIDEO PLACEHOLDER positive, and can help in asking for what you want, like a raise or promotion, in a factual manner. It is crucial to practice and consistently upgrade assertiveness skills in order to face challenges more effectively and achieve higher goals. Notes: Do a synthesia video with relevant graphics and clips. Assertiveness Lesson 1. Mock screen: Activity 3: Knowledge Check Question 1: After completing a project, you realize that your team member took credit for your work in front of your manager. What is the best assertive response to address this situation? A. Confront your team member angrily in front of everyone. B. Discuss the issue privately with your manager, explaining that you contributed significantly to the project. C. Do nothing and let it go to avoid conflict. D. Publicly call out your team member in the next team meeting. Question 2: You are at a team meeting, and a colleague frequently interrupts you when you try to present your ideas. How should you handle this confrontational situation using the 4-Step Approach to Assertiveness? A. Ignore the interruptions and wait for your turn. B. Raise your voice to assert your point. C. Calmly say, "I feel frustrated when I'm interrupted because it prevents me from sharing my ideas. Can we agree to let each person finish speaking before responding?“ D. Leave the meeting in frustration. Assertiveness Lesson 1. Mock screen: Summary and End of Lesson Script: You have come to the end of this course on assertiveness. You have learnt the 4-Step Approach to Assertiveness, the importance of establishing boundaries, controlling emotions, and fostering transparent communication. By practicing assertiveness, you can earn respect and reduce the likelihood of escalation. Regularly honing these skills is essential for effectively managing confrontational situations in the workplace. VIDEO PLACEHOLDER Notes: Do a synthesia video with relevant graphics and clips.