Apuntes Fleet And Family PDF

APUNTES FLEET AND FAMILY De ning Moments A De ning Moment is any point in time when a Customer judges the service you provide - and by extension, judges the organization as a whole. When you greet a Customer, it's a De n...

APUNTES FLEET AND FAMILY De ning Moments A De ning Moment is any point in time when a Customer judges the service you provide - and by extension, judges the organization as a whole. When you greet a Customer, it's a De ning Moment. When you ask a question, answer a question, o er options, try to solve a problem, or recover from a service breakdown - all can be De ning Moments. Depending on how you handle each De ning Moment, the Customer has a positive or a negative experience. In short, your actions in each De ning Moment can either strengthen or weaken customer loyalty. When you strive to create positive De ning Moments you help build loyalty. A series of positive De ning Moments can combine to create a Positive, Memorable Customer Experience (PMCE). Customer Expectations for Star Service Regardless of industry, product, or type of service, Customers report consistently that they value four qualities in the service they receive. Delivering on these four expectations is essential to creating positive De ning Moments. CUSTOMERS WANT SERVICE THAT IS WHAT IT MEANS Seamless Customers want to take advantage of the full range of services our The ability to manage service factors organization o ers. However, they that are invisible to the Customer don't want to talk with numerous (behind the scenes) people or worry about service details. Customers expect you to coordinate events on their behalf. "Be my guide to your services - my one point of contact.” “Take some of the guesswork out of dealing with your organization” "Do some of the legwork for me." "Present your policies so they make sense to me." Trustworthy Customers want to feel they're in capable hands and promises wil be The ability to provide what was kept. They want things to be right the promised, dependably and rst time. Should something go wrong, accurately Customers expect a quick and thorough recovery. "Help me feel con dent you'll handle things properly." "Do what you say you will do." "Give me correct information." "If you make a mistake, x the problem - without a hassle." fi fi fi ff ff fi fi fi fi fi fi fi fi fi  Attentive Customers want you to acknowledge them quickly and politely - and to treat The ability to provide caring and them with respect. They want you to individual attention to Customers meet their human needs as well as the business needs, and to welcome the opportunity to serve them. "Be available when I need service." "Be friendly, courteous, and patient." "Show me you value my business." "Understand me and my unique situation." Resourceful Customers want a exible approach to service. And they expect you to meet The ability to provide prompt and handle their needs in prompt and service and creative solutions creative ways. "Recognise my time is valuable.” “Do all you can do to achieve the best outcome for me” “When I bring up a problem, nd a creative solution” “Look for ways to accommodate my unique requests” The HEAL Guidelines When Customers are disappointed or angry, you need to act quickly to regain their trust and con dence. The following guidelines can help you do that. Hear out the Customer. Listen non-defensively. Stay unhooked. Manage your own reactions by choosing productive behaviours. Ease the tension. Defuse negative feelings. Lead the Customer to business. Act to improve the situation. Fix it! Explain what happened. Con rm the Customer's understanding. Leave a positive impression. If appropriate, make a small, extra gesture of goodwill. Keep your promises. Follow up to ensure satisfaction and to demonstrate commitment to the Customer relationship. The Way It Is Model Each person sees events in his or her own way. You interpret the world based on the perceptions and values you received from your family, culture, education, and life experiences. fi fl fi fi Between two people, there is always the way I see it, the way you see it, and the way it is. Sometimes all three are similar; often, they are not. Suppose a Customer walks into where you work and starts having an angry tantrum. What everyone could agree on is that a person is making loud noises. That's - the way it is. How do you see it? Perhaps you see the person as rude. The way I see it (for you) could be, "Look at that. Can you believe a grown person would behave that way? That's really rude.” A co-worker might say something like, "Look out. That person is crazy. Someone could get hurt." Quite a di erent view, isn't it? Another co-worker might simply continue working and not even look up. Who is right? Is the person rude? Dangerous? No big deal? It's di cult to say. Each person interprets the situation in his or her own way. What's important is for you to select a way of responding that will have a productive outcome for you and your Customers. FLEET AND FAMILY SUPPORT CENTER The Navy's Family Readiness programs have been afforded the highest visibility, advocacy, and priority. In practical terms, this has resulted in increased services to family members, increased individual assistance and consultation, more varied educational programs, and a more proactive outreach, and delivery of family support services. The Navy Fleet and Family Support Program (FFSP) is organised into four main functional areas critical to mission success. 1. Work and Family Life (WFL) WFL programs directly support mission readiness by preparing service members and their families for the physical, emotional, interpersonal and logistical demands of the military lifestyle. Our programs and services include: Deployment Readiness Support Individual Augmentees Spouse and Family Support Ombudsman Program Transition Assistance Relocation Assistance Family Employment Personal Financial Emergency Response Webinar Classes Life Skills Exceptional Family Member Program 2. Counselling, Advocacy and Prevention (CAP) CAP programs provide individual, group and family counselling, victim intervention and related prevention education and awareness programs. ff ffi  Clinical Counseling Sailor Assistance and Intercept for Life (SAIL) Family Advocacy Program (FAP) New Parent Support Home Visitation Program (NPS-HVP) 3. Sexual Assault Prevention and Response Program (SAPR) Sexual Assault Prevention and Response (SAPR) provides sexual assault awareness and prevention education, victim advocacy, response coordination, case management and incident data collection to active-duty personnel, adult family members and commands. 4. Integrated Primary Prevention (IPP) Integrated Primary Prevention (IPP) promotes protective factors and reduces risk factors among individuals, within relationships, and within organisations, through policies, programs, and practices. Commander, Navy Installations Command’s (CNIC’s) Integrated Primary Prevention Workforce (IPPW) focuses on risk and protective factors that impact two or more harmful behaviours. Personal Financial Management Managing money in today’s economy can be challenging. The Navy’s Personal Financial Management (PFM) program provides a collaborative and comprehensive approach to education and counselling that emphasises a proactive, career life-cycle approach to behaviour modi cation. Services include individualised assistance that fosters nancial responsibility and accountability with primary emphasis on nancial independence, sound money management, debt avoidance and long- term nancial stability. Personal nancial tness services are delivered by a network of Accredited Financial Counsellors and educators at the Fleet and Family Support Centers, Command Financial Specialists and collaboration from partner organisations. Transition Assistance Leaving the Navy is not just a matter of changing jobs; it’s a total lifestyle change. Civilian life and the military life can seem like two different worlds, especially if a Sailor’s entire working career has been in the Navy. Fleet and Family Support Centers host the U.S. Department of Labor sponsored Transition Assistance Program (TAP) employment workshop. Sailors who are planning to leave the Navy or retire are encouraged to take advantage of all the services offered through the Centers at no cost. TAP employment workshops are designed to provide Sailors with the basic knowledge and skills necessary to plan and execute a successful job search. Family Employment Readiness Local FFSP professionals provide additional employment assistance and resources. These services often include individual counselling; job fairs, search libraries and access to employment listings; automated tools and personal assistance for preparing resumes, cover letters and federal job applications; and guidance in preparing for interviews. fi fi fi fi fi fi  The Navy recognises that moving every few years creates career challenges for military spouses. The Family Employment Readiness Program addresses those challenges in workshops and through individualised assistance. We provide assistance with self-directed job search through an employment resource center, information and referral services, career development and coaching, staff assisted job search, and much more. Increasing our response capability to reach geographically dispersed family members of our active and reserve components remain at the forefront of our efforts. We will continue our efforts, within our budgetary constraints, to provide resources and services to IA/GSA families, families of wounded, ill or injured and our ombudsmen network that supports them. We will continue to explore creative solutions to overcome impediments to full utilisation of technology solutions that equip us to maintain unfettered communications with families. Our primary focus remains on delivering the best services at the right time and in the right place. As we continue to address the needs of Sailors and their families, our guiding principles continue to: Target our resources to the most critical requirements, focusing on our eet and family readiness, resilience and quality of life; Aggressively identify opportunities to eliminate redundancies, under-utilised services and outdated standards of practice; Ensure consistent quality of service and performance standards across all of our installations; and Re ne, strengthen, align and integrate our family support planning capabilities and processes to ensure optimized results. Family Employment The Family Employment Readiness Program (FERP) provides no cost consultations, programs and services to help families in the job search process. Consultants are available to guide spouses and family members on career planning, job seeking and resume writing, as well as to help them prepare for interviews and negotiate offers. Don’t forget about volunteering. It is a great way to learn new skills, create important networks and gain experience while contributing to the community. Military Spouse Licensure/Business Cost Reimbursement The Department of the Navy is dedicated to supporting families and currently provides resources and advocacy for spouse employment. The National Defense Authorization Act for Fiscal Year 2024 expands the Navy’s authority to reimburse service members up to $2000 for state licensure and certi cation costs and for business cost (combined total) for a spouse of a member of the Armed Forces. This is for the costs arising from relocation to another state due to a permanent change of station (PCS) or permanent change of assignment. MILPERSMAN 1754-040 - Military Spouse Licensure and Business Costs Reimbursement. This article provides policy and procedures for Military Spouse Licensure Reimbursement. fi fi fl NAVADMIN 134/19 This NAVADMIN announces that as part of the ongoing Navy Family Framework effort to expand and improve the experience for Navy spouses and families, Sailors may be reimbursed up to $500 for the state licensure and certi cation costs of a spouse arising from relocation to another state due to a permanent change of station (PCS) move Spouse Education and Career Opportunities (SECO) SECO consultants provide professional guidance to military spouses on careers, education and training, employment readiness and career connections. Search for jobs online using the Military Spouse Employment Partnership (MSEP) which connects military spouse-friendly companies with jobs to military spouses seeking employment. Military Spouse Career Advancement Account (MyCAA) MyCAA provides nancial assistance to eligible spouses pursuing licensure, certi cation or an associate degree. Beginning Your Search: Career Exploration Wondering where you should start to nd a career? Or, perhaps you are ready for a change in your existing career. Resumes A resume is the key to obtaining interviews. Fleet and Family Support Centers can help make sure your resume advertises your skills and abilities. Interviews The job interview is your opportunity to market yourself and learn more about the position. Federal Employment If you are a spouse who meets certain criteria, you may be eligible for non-competitive entry into federal employment or employment placement preference in DoD civilian personnel positions. Self-Employment Do you want a job where you can be your own boss, set your own hours, or have the exibility you need to raise a family and support your Sailor's career? Volunteerism Some of the best reasons to volunteer include offering your time to individuals and organizations in need, sharing your skills, connecting with the community and making a difference in someone else’s life.Volunteering is a positive, altruistic act. Transition Assistance Program fi fi fi fi fl  The Transition Assistance Program (TAP) prepare eligible Service members and their families to face the many challenges of transitioning from active duty back to civilian life. TAP enables Service members to ful l the requirements of the Veterans Opportunity to Work (VOW) to Hire Heroes Act of 2012 and meet their Career Readiness Standards (CRS) as mandated by the TAP for Military Personnel Department of Defence Instruction 1332.35. Effective 1 Oct 2019, all transitioning Service members must attend Initial Self-Assessment Counseling (IC) no less than 365 days prior to of cial separation, which prepare them for their TAP Workshop that compass 3-days of core mandate curriculum and selected career tracks that focuses either on Employment, Entrepreneurship Education or Vocational training. Training is in a classroom setting but is available on Transition Online Learning (TOL) for Service members deployed or stationed in isolated areas. Military spouses are highly encouraged to attend TAP with their transitioning Service member. History of Transition In 1990, Congress established a program to assist transitioning Service members due to the mandate reduction in forces. The United States Army called the Army Career Alumni Program (ACAP) led the task. Shortly after in 1991, the National Defense Authorization Act (NDAA) established the Transition Assistance Program (TAP) and set forth 10 U.S.C, 1142, in means of minimizing any hardships of Service members transitioning from military to civilian life. TAP overseen by the Of ce of Secretary Defense (OSD) and is a partnership with the following agencies: Department of Labor (DOL) Department of Education (DOD) Department of Veterans Affairs (VA) Small Business Administration (SBA) Of ce of Personnel Management (OPM) Military Civilian Transition Of ce (MCTO) In 2011, the recommendations from the VOW Act’s mandates resulted OSD to redesign TAP to ensure that Service members and their families are better prepared to transition from the military. From the VOW, emerged the Hire Heroes Act that makes several components of the program mandatory for all eligible service members who served at least 180 continuous days of active duty. From the outcome of the VOW, TAP restructured to Transition. In 2014, TAP evolved and adopted the Military Life Cycle (MLC) model, so that transition assistance is a continuum through Service members’ careers. Within the MLC model, Service members receives an in-depth individual transition nancial planning methodology. While participating in TAP Workshops, Service members and their families are encouraged to take advantage of the additional trainings that best suits their career path from the military into civilian life. Mandated Initial Self-Assessment & Pre-Separation Counseling Effective 1 Oct 2019, all Service members transitioning from the military must complete a Congressionally Mandated Initial Self-Assessment within two years of retiring, within 18 months of fi fi fi fi fi fi  separating, and not less than 365-days prior of of cial retirement or separation date; pursuant to 10 U.S.C. 1142. Service members are to contact a Career Command Counselor (CCC) or Transition Counselor for guidance and to learn about the Career Readiness Standards requirements of the transition process and completion of the DD 2648. Life Skills Life happens and unfortunately, it does not come with a handbook or instructions. Life Skills are all about self-discovery, exploring new ways to think, interact and problem-solve. The Fleet and Family Support Centers (FFSCs) offer workshops that are focused on using con ict to direct positive change; connecting the power of communication to strengthen relationships through mutual respect and understanding; and employing mindful thought management and problem solving strategies. Explore the following workshop topics in order to get to ‘mission-ready green’ and stay in Operational Stress Control (OSC). Anger Management Anger is a normal emotion. The resulting behaviour, when out of control, can lead to problems in your relationships. Improve your quality of life and learn constructive ways to manage and express your feelings. Anger Management Resources: Navy and Marine Corps Public Health Center: Anger Management Children and Anger - Kids Health website Who is in Control? (PDF) Communication Skills How can it be so hard to communicate with the person you love the most? If you would turn on the TV or browse any bookstore, you will see talk shows, books and magazines dedicated to this issue. With frequent relocations, multiple deployments and the challenges of reintegration, good communication may get lost in translation. Communication Skills Resources: Love and Marriage Con ict Management Unresolved con ict can prevent personal and professional growth. Learning to resolve con ict will help you overcome barriers and make healthy choices. Become more aware of the role that con ict plays in your daily life. Classes are available to gain resources to manage it daily New Spouse Orientation Whether you are a new Navy spouse or you have been around awhile, sometimes you wonder if you moved to another planet! The Navy has its own language, traditions and customs. Everything can seem so different! How are you supposed to understand life on this planet? Make your local FFSC one of your rst stops in your new Navy adventure. You can attend a workshop and meet other new Navy spouses, gather informational materials, get help with nding a job or a volunteer opportunity or learn about educational opportunities. fl fl fl fi fi fi fl fl  Naval Services FamilyLine has resources for new Navy spouses. FamilyLine also publishes a book named "Sea Legs" that is necessary for the spouse who is new to the military lifestyle! Sea Legs contains useful information on matters such as family support services, rights, privileges and bene ts, moving, health and medical care, social customs and courtesies, and deployments. The Navy's history, its mission and structure, a naval terms glossary, and a very useful list of resource addresses are also included. To get your free copy, call the FamilyLine of ce toll free at 1-877-673-7773. COMPASS is a spouse-to-spouse mentoring program that introduces participants to all aspects of the military lifestyle. COMPASS offers military spouses the opportunity to establish a peer network, acquire knowledge and develop skills necessary to address the future challenges of military life. Parent Education Navy kids are like all others - except they have a parent serving in the military. This means that they probably move more often or perhaps have a parent who is away for extended periods. Being understood, cared for and loved are the single most effective strategies used in reducing some of the challenges faced by military children. Parent Education Resources: New Parent Support Home Visitation Program Military Health System NAVY for moms.com Let’s Move! FOCUS World helps military families become stronger in the face of challenges by providing both parents and kids a fun place to learn and practice important skills, such as listening and responding to each other’s concerns, including those related to deployment and reintegration. Sesame Workshop Talk, Listen, Connect addresses issues related to multiple deployments, family changes that occur when a parent is physically or psychologically injured, and the loss of a parent. Courage to Talk: The injuries of war - combat or non-combat-related, visible or invisible - are life- changing events for the injured, their families and children. Family and friends play a vital role in the recovery process, especially that of talking and listening. Courage to Talk provides resources to assist in having these challenging conversations. Parenting for Service Members and Veterans is an anonymous, online self-help course designed to help the military community improve their parenting skills. It provides military and veteran parents with tools and practical advice to help them reconnect with their families after a separation strengthen relationships with their children and build upon their existing parenting skills. Stress Management Stress is a normal and natural part of life. The alarm clock “stresses” you out of bed in the morning. Work, kids, traf c … even winning a million dollars can be stressful. Stress is also a motivator. It helps you get things done. FFSC classes and resources are available to keep your stress level in the GREEN. Stress Management Resources: fi fi fi  Navy Center for Combat & Operational Stress Control Navy and Marine Corps Public Health Center: Navigating Stress Suicide Prevention Suicide Prevention is an all hands evolution, all of the time. Everyone can make a difference and contribute to suicide prevention at any time. Consider what you would do if you or someone else were struggling to cope with a personal crisis. Risk factors identi ed by annual Navy Cross Disciplinary Case Reviews and the Centers for Disease Control include: Easy access to lethal means (methods of suicide with especially high fatality rates) Relationship issues (divorce, separation, break-up) Transitions (retirement, PCS, discharge, etc.) Current or pending disciplinary or legal action Financial problems Academic, career or personal setbacks Perceived rejection, abandonment or loss of status Physical or psychological health issues (sleep deprivation, medical condition, etc.) Severe or prolonged stress History of alcohol and/or substance abuse History of previous suicide attempts Barriers to accessing psychological health treatment Family history of suicide or violence Sexual or physical abuse Traumatic experience Death of a close friend or family member Centers for Disease Control. Suicide: Risk and Protective Factors (2015, August 28). Retrieved from http://www.cdc.gov/violenceprevention/suicide/riskprotectivefactors.html Suicide Prevention Resources: Navy Suicide Awareness and Prevention offers numerous resources on suicide prevention from Navy Personnel Command National Suicide Prevention Lifeline: 1-800-273-TALK and online, providing 24/7, free and con dential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals. Fleet and Family Support Center Directory, including centers address, phone number, and webpage link of the listed regions. Chaplain Care is a service that connects you to a chaplain. Military OneSource: 1-800-342-9647 and online, helps service members nd numerous resources to achieve their goals. fi fi fi  National Resource Directory highlights programs for our military, veterans, and families. Navy and Marine Corps Public Health Center: Suicide Prevention offers valuable resources for Sailors and Marines who need a helping hand. Navy Personnel Command Suicide Prevention: http://www.public.navy.mil/bupers- npc/support/21st_Century_Sailor/suicide_prevention/Pages/default.aspx Substance Abuse and Mental Health Service Administration: https://www.samhsa.gov/suicide- prevention Clinical Counseling We all experience ups and downs in life. At some point just about everyone needs help coping with stress caused by life's many challenges. Stress can be caused by family hardships, marital con icts, parent/child issues, money concerns, frequent moves, health and environmental factors and other dif culties. We may rst try to discuss problems with family, friends or coworkers, but often this just isn't enough. Sometimes it helps to talk to an experienced counselor. Fleet and Family Support Centers (FFSC) offer con dential counseling by professional, licensed clinicians. Clinical counseling services are free of charge to active duty personnel and family members. If you are troubled and need someone to talk to, you do not need a referral from your command, from Tri-Care or your primary care physician. Just call your local Fleet and Family Support Center to make an appointment. The command is not noti ed. Services offered by FFSC include: Short-term clinical counseling for individuals, groups and families. Crisis intervention and/or response to disasters and other catastrophes. Group counseling and/or educational groups. Referral to other military and community resources. How We Can Help If you are the victim of domestic abuse or are aware of incidences of child abuse, learn more through the Family Advocacy Program pages of the website. Clinical counseling is short-term counseling to help you sort things out and get to the heart of the problem. It can help you come up with a plan to deal with the problem or situation you are facing. It can also help by providing contact information for other services and resources in your community. At Fleet and Family Support Centers, clinical counselors hold a masters or doctorate degree in counseling, social work, marriage and family or psychology. These professionals are experienced and fully quali ed to assist those in need. fi fi fi fi fl fi Virtual Clinical Counseling - Everyone needs someone to talk to sometimes. Virtual Clinical Counseling helps maintain the morale, emotional wellness and welfare of Sailors and Navy families. It is as simple as making phone call to receive “face-to-face” video conferencing. Sailors and families can access the service from the privacy of their own homes. Virtual Clinical Counseling is a nonmedical, clinical short- term solution-focused service. It can help with separation, relationship issues, grief, deployment, and other challenges related to military and family life. To schedule an appointment, call 1-855-205-6749 or ll out an interest form at Review and sign document(s) | DocuSign. SAPR Reporting Options CALL 911 IF YOU ARE IN IMMEDIATE DANGER There are two types of reporting options: Restricted or Unrestricted It is important to understand your reporting options. Continue to read below. Please contact the DoD Safe Helpline or your local 24/7 response line to preserve your reporting options. CALL: 1-877-995-5247 TEXT: 55-247(001-202-470-5546 outside the U.S.) CLICK: http://www.safehelpline.org/ You may also report to a Sexual Assault Response Coordinator (SARC), SAPR Victim Advocate (VA) or healthcare personnel. Regardless of how you choose to report sexual assault, you will be offered a full range of advocacy, medical and counseling services. Remember, if you initially make a restricted report, you can change it to an unrestricted report at a later date. However, if you initially make an unrestricted report, you cannot change it to a restricted report. Restricted Reporting Restricted reporting gives a victim time and opportunity to get information about available services and fully explore his or her rights, so he or she can make informed decisions without the pressure of an investigation or any legal processes. Once a victim becomes fully informed about the services available to him or her, he or she may elect to change his or her restricted report to an unrestricted report. Available for: Active Duty Military or Coast Guard Reservists National Guard Military dependents 18 years of age and older (via SAPR, if sexual assault is perpetrated by someone other than a spouse or intimate partner; or via the Family Advocacy Program, if sexual assault is perpetrated by a spouse or intimate partner) Service members who are on active duty but were victims of sexual assault PRIOR to enlistment or commissioning. fi  Note: If you do not fall into any of these categories and would like to receive assistance with a sexual assault please contact the Safe Helpline. Their staff can refer you to local civilian resources that offer con dential services. Can be reported to: Sexual Assault Prevention and Response Victim Advocate (SAPR VA) Sexual Assault Response Coordinator (SARC) Military or civilian Healthcare Personnel (including FFSC counselors) Note: Victims may forfeit their rights to use restricted reporting by talking to someone other than those designated. Note that Chaplains and Legal Assistance Attorneys cannot receive a restricted report, but have privilegeand can preserve the restricted reporting option. Services available: Victim Advocacy Medical Care Sexual Assault Forensic Exam Counseling Legal Assistance Chaplain support Bene ts and Limitations of RESTRICTED Reporting Bene ts of Restricted Reporting: Victim receives appropriate medical treatment, advocacy and counseling. Provides victim with time to consider options and to begin the healing process. Empowers victim to seek relevant information and support, and to make more informed decisions about participating in a criminal investigation. Victim controls the release and management of his/her personal information. Victim decides whether and when to move forward with initiating an investigation. Limitations of Restricted Reporting: Victim cannot receive a Military Protective Order (MPO) or be reassigned for safety. Perpetrator may continue to have contact with the victim. Evidence from the crime scene may be lost. Victims are limited to a few speci ed individuals with whom they can discuss the sexual assault. Perpetrator may remain unpunished and at large. Unrestricted Reporting: Available for: Active Duty Military or Coast Guard Reservists performing federal duty fi fi fi fi  National Guard under Title 10 status Military dependents 18 years of age and older (via SAPR, if sexual assault is perpetrated by someone other than a spouse or intimate partner, or via the Family Advocacy Program, if sexual assault is perpetrated by a spouse or intimate partner). Service members who are on active duty but were victims of sexual assault PRIOR to enlistment or commissioning. The following non-military individuals who are victims of sexual assault are eligible for limited SAPR Services (assistance of a SARC and a SAPR VA while undergoing emergency care OCONUS): DoD civilian employees and their family dependent 18 years of age or older when they are stationed or performing duties OCONUS and eligible for treatment in the MHS at military installations or facilities OCONUS. U.S. citizen DoD contractor personnel when they are authorized to accompany the Armed Forces in a contingency operation OCONUS and their U.S. citizen employees. Can be reported to: Sexual Assault Prevention and Response Victim Advocate (SAPR VA) Sexual Assault Response Coordinator (SARC) Military or civilian law enforcement Military or civilian Healthcare Personnel (including FFSC counselors) Chain of Command Note: With unrestricted reporting, the sexual assault must be reported to the command for all active duty members and to NCIS / military law enforcement for investigation for all active duty members and other bene ciaries. Legal Assistance Chaplain support Bene ts of Unrestricted Reporting: Ensures the widest range of rights and protections to the victim. Command assistance regarding safety and assignment (e.g., Military Protective Orders-MPOs, separation from offender, deferred collateral misconduct, etc.). Accountability of perpetrator. Enhanced community safety. Limitations of Unrestricted Reporting Victim cannot change to Restricted Reporting. Victim may consider investigation or legal process too intrusive. Assault will be known and discussed among those with a need to know. Investigation and court proceedings may be lengthy (approximately 6-18 months). Offender(s) may not be convicted. Possible personnel movement. Services available: Victim Advocacy Medical Care fi fi  Sexual Assault Forensic Exam Counseling Legal Assistance Chaplain support Bene ts and Limitations of RESTRICTED Reporting Commanding Of cer, NAVSTA Rota Captain Teague J. Suarez is the proud son of a Navy Senior Chief Petty Of cer. He is a 1998 graduate of the Naval Academy, and holds a masters degree from the Air Command and Staff College. He was designated a Naval Aviator in 2000. fi fi fi