Apuntes

<p>Things will go right the first time (D)</p> Signup and view all the answers

<p>A single point of contact for consistent communication (A)</p> Signup and view all the answers

<p>To help regain customer trust and confidence after disappointment (A)</p> Signup and view all the answers

<p>Stay unhooked (D)</p> Signup and view all the answers

<p>There are three perspectives in every interaction. (A)</p> Signup and view all the answers

<p>Defuse negative feelings proactively (C)</p> Signup and view all the answers

<p>By confirming the customer's understanding of the situation (B)</p> Signup and view all the answers

<p>Making commitments that can be easily fulfilled (B)</p> Signup and view all the answers

<p>They are influenced by personal experiences, culture, and values. (D)</p> Signup and view all the answers

<p>Listening non-defensively and acknowledging their problem (C)</p> Signup and view all the answers

<p>To overcome barriers and make healthy choices (B)</p> Signup and view all the answers

<p>Sea Legs (B)</p> Signup and view all the answers

<p>Frequent relocations and deployments (B)</p> Signup and view all the answers

<p>Conflict management skills (A)</p> Signup and view all the answers

<p>Local FFSC (A)</p> Signup and view all the answers

<p>Anger management strategies (A)</p> Signup and view all the answers

<p>Historical events of the Navy (B)</p> Signup and view all the answers

<p>It can prevent personal and professional growth (A)</p> Signup and view all the answers

<p>Financial independence and responsibility (B)</p> Signup and view all the answers

<p>Accredited Financial Counsellors and educators (B)</p> Signup and view all the answers

<p>Transition to civilian life and employment preparedness (A)</p> Signup and view all the answers

<p>Self-directed job search assistance and career coaching (D)</p> Signup and view all the answers

<p>It helps navigate the transition to civilian employment (B)</p> Signup and view all the answers

<p>Financial independence is prioritized, especially for veterans. (B)</p> Signup and view all the answers

<p>Assistance with resumes, cover letters, and job applications (D)</p> Signup and view all the answers

<p>As a proactive and comprehensive approach throughout a career (C)</p> Signup and view all the answers

<p>Easy access to lethal means (A)</p> Signup and view all the answers

<p>Fleet and Family Support Center (C)</p> Signup and view all the answers

<p>It can be addressed by anyone at any time. (A)</p> Signup and view all the answers

<p>They are a recognized risk factor. (C)</p> Signup and view all the answers

<p>Financial problems (C)</p> Signup and view all the answers

<p>National Suicide Prevention Lifeline (B)</p> Signup and view all the answers

<p>Family history of violence (B)</p> Signup and view all the answers

<p>They can trigger mental health issues. (C)</p> Signup and view all the answers

<p>Masters or Doctorate in Counseling (B)</p> Signup and view all the answers

<p>To maintain the morale and emotional wellness of Sailors and families (D)</p> Signup and view all the answers

<p>Financial planning (C)</p> Signup and view all the answers

<p>Call 911 (B)</p> Signup and view all the answers

<p>It provides time to explore service options without investigation pressure. (D)</p> Signup and view all the answers

<p>They cannot later change it to a restricted report. (C)</p> Signup and view all the answers

<p>Through a video conferencing call from their home (C)</p> Signup and view all the answers

<p>Contact the local 24/7 response line for information. (A)</p> Signup and view all the answers

<p>Trust and dependable service (A)</p> Signup and view all the answers

<p>In a straightforward and understandable manner (A)</p> Signup and view all the answers

<p>A quick and thorough recovery (D)</p> Signup and view all the answers

<p>To receive what is promised consistently and accurately (A)</p> Signup and view all the answers

<p>They expect the organization to take initiative in handling complex inquiries (D)</p> Signup and view all the answers

<p>$500 (D)</p> Signup and view all the answers

<p>Military Spouse Career Advancement Account (MyCAA) (B)</p> Signup and view all the answers

<p>To give professional guidance on careers and education (B)</p> Signup and view all the answers

<p>Connect with the community and make a difference (B)</p> Signup and view all the answers

<p>It only covers costs for bachelor's degrees. (B)</p> Signup and view all the answers

<p>Personalize their resume to highlight skills (C)</p> Signup and view all the answers

<p>Military Spouse Employment Partnership (MSEP) (B)</p> Signup and view all the answers

<p>Offering time to support community needs (A)</p> Signup and view all the answers

<p>Love and Marriage (C)</p> Signup and view all the answers

<p>Conflict resolution strategies (C)</p> Signup and view all the answers

<p>Prolonged unresolved disputes (D)</p> Signup and view all the answers

<p>New Spouse Orientation (D)</p> Signup and view all the answers

<p>It halts personal and professional growth. (A)</p> Signup and view all the answers

<p>Good communication can often be lost during stressful periods. (D)</p> Signup and view all the answers

<p>Understanding and managing anger (B)</p> Signup and view all the answers

<p>Effective communication and problem-solving skills (B)</p> Signup and view all the answers

<p>To establish a peer network and develop necessary skills (A)</p> Signup and view all the answers

<p>Helping families learn important communication skills (C)</p> Signup and view all the answers

<p>Military children often face unique challenges due to irregular family schedules (D)</p> Signup and view all the answers

<p>Emotional struggles from multiple family changes and parental absence (A)</p> Signup and view all the answers

<p>Parenting for Service Members and Veterans (D)</p> Signup and view all the answers

<p>Stress (A)</p> Signup and view all the answers

<p>NAVY for moms.com (C)</p> Signup and view all the answers

<p>Improving overall productivity and well-being (B)</p> Signup and view all the answers

<p>Reservists performing federal duty (C)</p> Signup and view all the answers

<p>It provides a wider range of rights and protections to the victim (B)</p> Signup and view all the answers

<p>Military dependents under 18 years of age (C)</p> Signup and view all the answers

<p>It may be perceived as intrusive by the victim (D)</p> Signup and view all the answers

<p>It must be reported to law enforcement for investigation (C)</p> Signup and view all the answers

<p>Confidential counseling (B)</p> Signup and view all the answers

<p>Active duty personnel (D)</p> Signup and view all the answers

<p>It facilitates enhanced community safety (B)</p> Signup and view all the answers

<p>Short-term clinical counseling (C)</p> Signup and view all the answers

<p>Helps victims of domestic abuse and child abuse (B)</p> Signup and view all the answers

<p>Free of charge to active duty personnel and family members (B)</p> Signup and view all the answers

<p>It includes both individual and group responses. (C)</p> Signup and view all the answers

<p>Call their local Fleet and Family Support Center directly (A)</p> Signup and view all the answers

<p>Navy Personnel Command Suicide Prevention (A)</p> Signup and view all the answers

<p>Frequent moves and family hardships (D)</p> Signup and view all the answers

<p>Assistance in developing a plan to cope with issues (B)</p> Signup and view all the answers

The ability to provide what was promised, dependably and accurately.

Customers feel their needs are in capable hands, and promises will be kept.

Policies presented in a simple and understandable way.

Customers want things to be right the first time, and a quick recovery if something goes wrong.

A single point of contact for all customer questions. Efficient and simplifying process.

A set of principles to guide customer service interactions when customers are upset or disappointed. The goal is to regain trust and confidence.

The first step in the HEAL guidelines. It involves actively listening to the customer's concerns without interrupting or getting defensive.

A key component of the HEAL guidelines. It involves controlling your emotions and choosing productive actions instead of reacting impulsively.

A crucial step in the HEAL guidelines. It means taking action to resolve the customer's problem.

The final part of the HEAL guidelines. It involves ending the interaction on a positive note.

A framework for understanding how different individuals perceive the same situation based on their experiences and values.

How an individual interprets a situation based on their personal experiences and values.

How another person interprets the same situation, based on their experiences and values.

A program offering financial guidance and support to Navy personnel, emphasizing financial responsibility, independence, and long-term stability.

The ability to manage one's finances without relying on external sources of income.

A program designed to help Navy personnel transition to civilian life, offering employment workshops and resources.

Navy centers providing a variety of services to personnel and their families, including financial and transition assistance.

A program offering employment assistance and resources to military spouses, addressing the challenges of frequent relocations.

Professionals trained to provide financial advice and counselling services.

Strategies and practices aimed at preventing the accumulation of unnecessary debt.

A state of financial security that enables individuals to meet their financial obligations and achieve long-term goals.

Techniques and strategies to control and manage feelings of anger in a healthy way.

The process of resolving disagreements or disputes between individuals or groups in a constructive way.

The ability to effectively convey messages and understand others, promoting clear and productive interactions.

A program designed to help new spouses of military personnel adjust to their new lifestyle and environment.

A healthcare organization that provides health information and resources to Navy and Marine Corps personnel, including anger management tools.

An online source that provides information and resources on a wide range of health topics, including anger management for children.

A support service for Navy spouses, offering resources, guidance, and a publication called "Sea Legs" for new spouses.

A publication by FamilyLine designed to help new Navy spouses navigate the unique challenges of the military lifestyle.

Factors that increase the likelihood of suicidal thoughts or actions, including relationship problems, transitions, disciplinary actions, financial difficulties, and mental health issues.

Availability of methods of suicide with high fatality rates, which can increase the risk of suicide.

Life changes such as retirement, relocation, or discharge that can be stressful and contribute to suicidal thoughts.

Everyone plays a role in suicide prevention, contributing to a supportive environment and providing resources.

A program that offers resources and support for preventing suicide within the Navy community.

A 24/7, free, and confidential resource available for individuals in distress, providing support and crisis resources.

A service that connects individuals to a chaplain for spiritual support and guidance.

Provides short-term, solution-focused support to Sailors and families through phone and video conferencing.

Allowing victims of sexual assault to choose how they want to report the incident, with options for restricted or unrestricted reporting.

A reporting option where the incident is documented but not investigated, giving the victim control and time to decide how to proceed.

A reporting option where the incident is investigated and potentially leads to legal actions.

A 24/7 confidential resource for individuals who have experienced sexual assault, providing support and guidance.

A trained professional who assists sexual assault victims in the Navy, offering advocacy, medical, and counseling services.

A trained professional who provides support and advocacy to victims of sexual assault in the Navy.

Medical professionals who can provide medical care and support to victims of sexual assault in the Navy.

The ability to consistently deliver what was promised, dependably and accurately.

Taking the initiative to gather information or complete tasks on behalf of the customer, making their experience easier.

A permanent change of station move, involving relocation to another location due to a military assignment.

Licenses or certifications required for a military spouse to practice their profession in a new state after a PCS move.

The Military Spouse Career Advancement Account provides financial assistance to eligible spouses pursuing licensure, certification, or an associate degree.

SECO (Spouse Education and Career Opportunities) consultants provide professional guidance to military spouses on careers, education, training, employment readiness, and career connections.

A program connecting military spouse-friendly companies with jobs to military spouses seeking employment.

Sailors are reimbursed up to $500 for their spouse's state licensure or certification costs incurred due to a PCS move.

An initiative by the Navy to enhance the experiences of Navy spouses and families.

The process of investigating and evaluating various career options to identify a suitable path.

A comprehensive resource providing support and guidance to service members and their families. Offers various services like counseling, financial assistance, and career guidance.

A directory that highlights programs specifically for military personnel, veterans, and their families.

Centers offering confidential counseling services, crisis intervention, and referrals to other military or community resources.

Provides information and resources for victims of domestic violence or child abuse.

Short-term counseling sessions offered by licensed professionals to help individuals address their problems and develop coping strategies.

Offers valuable resources and support for sailors and marines who need help coping with suicidal thoughts or feelings.

A national organization that provides resources and information about suicide prevention and mental health services.

A website offering information and resources about suicide prevention for Navy personnel.

A mentoring program for military spouses that helps them navigate the unique challenges of military life.

A program that helps military families build strength by teaching communication and coping skills, especially related to deployment and reintegration.

This program tackles issues related to multiple deployments, injuries of a parent, and family changes caused by a parent's absence.

A program offering resources for families to have open and supportive conversations about the impact of military service, particularly injuries.

An online course designed to help military parents improve their parenting skills, particularly after deployment and reintegration.

Stress is a natural part of life, but it can also be a motivator. It helps you achieve goals.

Includes a wide range of protections for the victim, like safety measures, command assistance, and accountability for the perpetrator.

A trained professional who provides support and advocacy to victims of sexual assault in the military.

The victim may find the investigation or legal process intrusive, and the assault will be known to those with a need to know.

A legal order issued by a military commander to protect a victim from further harm by the perpetrator.

The hierarchy of authority in the military, starting from the most junior to the most senior.

Active duty military, Reservists on duty, National Guard under Title 10, military dependents, and certain non-military individuals.

Sexual Assault Prevention and Response Victim Advocate (SAPR VA), Sexual Assault Response Coordinator (SARC), Military or civilian law enforcement, healthcare personnel, and the Chain of Command.