Salesforce Practice Test PDF

## Part I - Configuration and Set Up: 20% ### Question 1 of 41 * The IT manager at UC is doing an audit of the system's security. How should the administrator provide a summary of the org's security health? * A Change the Organization-Wide Default to private to restrict visibility. * B Tu...

## Part I - Configuration and Set Up: 20% ### Question 1 of 41 * The IT manager at UC is doing an audit of the system's security. How should the administrator provide a summary of the org's security health? * A Change the Organization-Wide Default to private to restrict visibility. * B Turn on Event Monitoring to track user events. * C Download the last six months of user login data. * **D Run a Health Check to identify vulnerabilities.** ### Question 4 of 41 * The administrator for AW Computing is working with a user who is having trouble logging in to Salesforce. What should the administrator do to identify why the user is unable to log in? * A Pull the password history to ensure the password policy was followed. * B Reset the security token for the profile. * C Check the attempted logins by running the setup audit trail. * **D Review the login history for the user.** ### Question 5 of 41 * Which setting on a profile makes a tab hidden in the All App Launcher or visible in any app, but still allows a user to view records that would normally be found under this tab? * A Org-wide Defaults * B Object Permissions * C App Permissions * **D Tab Settings** ### Question 7 of 41 * NTO has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated. How should the administrator configure the policies in my domain settings? * A Set the login policy to require login from https://nto.my.salesforce.com * B Set the Redirect policy to Do Not redirect. * **C Set the redirect policy to Redirect with a warning to the same page within the domain.** * D Set the login policy to prevent login from https://login.salesforce.com ### Question 11 of 41 * Which tool should an admin use to review recent configuration changes made in their org? * A Debug Logs * B Critical Updates * C Filed History Tracking * **D Setup Audit Trail** ### Question 14 of 41 * An admin at CK wants to deactivate a user who has left the company. What are two reasons that would prevent a user from being deactivated? * **A The user is assigned in a workflow Email alert.** * B The user is the highest role in the role hierarchy. * C The user is part of a territory hierarchy. * **D The user is in a custom hierarchy field.** ### Question 15 of 41 * An admin at DH Realty needs to create customized pages for the Salesforce mobile app. Which two types of pages could an admin build and customize using the Lightning App builder? * A User page * **B App page** * **C Dashboard page** * D Record page ### Question 17 of 41 * CK wants its reports to show a Fiscal Year that starts on February 1 and has 12 months. How should the admin address this requirement? * A Set the Fiscal Year to Custom and the duration to 4 quarters. * **B Set the Fiscal Year to Standard and the starting month as February.** * C Set the Fiscal Year to Custom and the starting month as February. * D Set the Fiscal Year to Standard and the duration to 12 months. ### Question 23 of 41 * An admin at UC is reviewing current security settings in the company's Salesforce org. What should the admin do to prevent unauthorized access to Salesforce? * A Disable TLS requirements for sessions * B Customize organization-wide defaults * C Enable caching and autocomplete on login page * **D Enable multi-factor authentication** ### Question 28 of 41 * An administrator at UC has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? * A Users can change their password to avoid login IP restrictions. * B Single sign-on will allow users to log in from anywhere. * **C Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.** * **D IP address restrictions are set on the profile or globally for the org.** ### Question 30 of 41 * A user at CKs is having issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the user's password? * A Single sign-on users can reset their own passwords using the forgot password link. * **B After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.** * C Resetting the password will change the user's password policy. * **D Resetting a locked-out user's password automatically unlocks the user's account** ### Question 32 of 41 * UMS is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with a team of subject matter experts in their organization. The company has different roles, and the organization-wide default for Opportunity is set to Private. How should the administrator accomplish this? * **A Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule.** * B Create a new role for the subject matter experts and give them access to the records with an owner-based sharing rule. * C Change the organization-wide default for Opportunity from Private to Public Read/Write to open up access for the subject matter experts. * D Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing. ## Part II - Object Manager and Lightning App Builder: 20% ### Question 3 of 36 * The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but is unable to because it is reference by other functionalities. Which functionality is preventing the field type from being changed? * A Visualforce * B JavaScript * **C Formula fields** * D Record types ### Question 4 of 36 * CK is introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner which is called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible. Which feature should the administrator use to implement this functionality? * A Junction object * B Parent campaign field * C Lookup relationship * **D Master-detail relationship** ### Question 8 of 36 * CK stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object. What should the CK administrator use to represent that Contacts can be interested in multiple pieces of Merchandise. * A Hierarchy column * B Lookup Filter * C Formula field * **D Junction object** ### Question 11 of 36 * Which three aspects of standard fields should an admin customize? * **A Field history tracking** * B Field name * **C Help text** * D Decimal places * **E Picklist values** ### Question 12 of 36 * Sales users at CK are requesting that the data in the Industry field on the Account object displays on the Opportunity page layout. Which type of field should an admin create to accomplish this? * **A Cross-object formula field** * B Custom Account field * C Master-detail relationship field * D Standard Account field ### Question 14 of 36 * Users at CK want to see information more useful for their role on the Case page. How should an admin make the pages more dynamic and easier to use? * A Include more tab components with filters. * **B Add component visibility filters to the components.** * C Delete the extra components from the page. * D Remove fields from the record details component. ### Question 15 of 36 * Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the admin configure to meet this requirement? * A Add a custom master-detail field for shoe designs on the Product object. * **B Create a custom object for shoe designs.** * **C Configure a custom lookup field for shoe designs on the Product object.** * D Use the standard object for designs. ### Question 20 of 36 * What are two considerations an administrator should keep in mind when working with Salesforce objects? * **A Standard objects are included with Salesforce.** * B A new standard object can be created. * C Only standard objects support master-detail relationships. * **D Custom and standard objects have standard fields.** ### Question 21 of 36 * Users at CK are reporting different options when updating a custom picklist on the Opportunity object based on the kind of opportunity. Where should an administrator update the option in the picklist? * A Picklist value sets * **B Record type** * C Fields and relationships * D Related lookup filters ### Question 23 of 36 * Sales and Customer Care at UMS need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this? * **A Page Layout Editor** * B Related Lookup Filters * C Compact Layout Editor * D Search Layout Editor ### Question 26 of 36 * CK has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Accounts? * A Shipments should have a master detail to Accounts. * **B Shipments should have a lookup to Account.** * C Accounts should have a lookup to Shipments. * D Accounts should have a master detail to Shipments. ### Question 35 of 36 * UC has a Contact Lightning record page with a component that shows LinkedIn data. The sales team would like to only show this component to sales users when they are on their mobile phones. Which two solutions should the administrator use to fulfill this requirement? * A Filter the component visibility with User > Role > Name = Sales User * **B Filter the component visibility with User > Profile > Name = Sales User** * C Filter the component visibility with View = Mobile/Tablet. * **D Filter the component visibility with Form Factor = Phone.** ## Part III - Sales and Marketing Application: 12% ### Question 3 of 37 * UC wants to provide reseller partners with discounted prices on the products they purchase. How should an administrator configure this requirement? * A Add a Partner_Discount__c field to the Opportunity. * B Build separate reseller partner products. * C Use a different Opportunity record type. * **D Create a separate Price Book for reseller partners.** ### Question 6 of 37 * Which two objects are customizable the Stage Setup Flow? * ** A Leads** * B Campaigns * C Campaign Members * **D Opportunities** ### Question 13 of 37 * The marketing team at UMS wants to send a personalized email whenever a lead fills out the web-to-lead form on their website. They want to send different messages based on the Lead Industry field value. What should an admin configure to meet this requirement? * **A Configure an auto-response rule to email the lead.** * B Create an Assignment rule to email the lead. * C Add a public group and Process Builder to email the lead. * D Use a validation rule to trigger workflow to email the lead. ### Question 21 of 37 * NTO has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should an administrator configure to meet these requirements? * A Different page layouts that control the picklist values for the opportunity types * B Validation rules that ensure that users are entering accurate sales stage information * **C Separate record types and sales processes for the different types of opportunities** * D Public groups to limit record types and sales processes for opportunities ### Question 23 of 37 * AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate with the same customer? * **A Enable account teams and show the users how to set up a default account team.** * B Create a queue for each team and assign account ownership to the queue. * C Enable and configure standard opportunity teams with splits. * D Propose the users manually share all their accounts with their teammates. ### Question 25 of 37 * An administrator at UC needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000. What should the administrator configure to meet this requirement? * A Opportunity warnings In Kanban View * B Enable Opportunity Update Reminders. * **C Set up Big Deal Alerts for the amount** * D Key Deals component on the homepage ### Question 31 of 37 * CK' executives have noticed the Opportunity Expected Revenues field displays incorrect values. How should the administrator correct this? * A Modify the closed won value associated with the stage. * B Update the expected revenue associated with the stage. * **C Change the probability associated with the stage.** * D Adjust the forecast category associated with the stage. ## Part IV - Service and Support Application: 11% ### Question 3 of 26 * UMS classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should go to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this * **A Assignment Rules** * B Case Rules * C Workflow Rules * D Escalation Rules ### Question 4 of 26 * UC introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement? * **A Create a predefined case team and an assignment rule** * B Create a user-based sharing rule and an ad-hoc case team. * C Create a auto-response rule and a public group. * D Create a queue and a criteria-based sharing rule. ### Question 6 of 26 * The admin at UMS needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours, VIP customers have access to support 24 hours a day. How should this be configured? * A Business Hours * B Case Queues * **C Escalation Rules** * D Assignment Rules ### Question 9 of 26 * NTO wants emails received from customers to generate cases automatically. How should the admin ensure that the emails are sent to the correct queue? * **A Configure Email-to-Case so emails are delivered to the correct queue.** * B Use a custom email service to set the owner of the case upon creation. * C Create an Escalation Rule to send cases to the correct queue. * D Utilize a flow to identify the correct queue and assign the case. ### Question 12 of 26 * Which two actions should an administrator perform with Case escalation rules? * A Re-open the Case. * **B Re-assign the Case.** * C Change the Case Priority. * **D Send email notifications.** ### Question 18 of 26 * The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed. Which feature must be enabled to ensure the quick action will be displayed as expected? * A Email Alerts * B Email Templates * **C Email-to-Case** * D Email Notifications ### Question 26 of 26 * The administrator at CK needs to automatically route support cases, regardless of how they are created, to a queue based on case priority. What tool should the administrator use? * A Web-to-Case * B Email-to-Case * **C Assignment Rules** * D Auto-Response Rules ## Part V - Productivity and Collaboration: 7% ### Question 3 of 12 * CK wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the admin suggest? * **A Install in a sandbox.** * B Test Drive in a production org. * C Download into a Trailhead Playground. * **D Check edition compatibility.** ### Question 5 of 12 * An administrator at CK is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow. What flow element should the administrator add? * **A Get Records** * B Assignment * C Create Records * D Update Records ### Question 6 of 12 * NTO has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? * **A Add the Salesforce Mobile and Lightning Experience action to the page layout.** * B Create a custom Lightning App with the action. * C Modify compact Case page layout to include the action. * D Include the action in the Salesforce Mobile Navigation menu. ### Question 9 of 12 * DHR wants a template process with a mortgage calculator that generates leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year. Which AppExchange item should help the administrator meet the request? * A Bolt Solutions * B Lightning Community * **C Flow Solutions** * D Lightning Data ## Part VI - Data and Analytics Management: 14% ### Question 1 of 29 * An administrator at NTO is creating a validation rule. which two functions should the administrator use when creating a validation rule? * **A Error message location** * **B Error condition formula** * C Formula return type * D Rule active date ### Question 5 of 29 * CK has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? * A A user with Read permission on the account. * B A user with a manager role above the agent. * **C A user with the Manage Cases permission.** * **D A user with the System admin profile** ### Question 7 of 29 * UMS has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an admin use to fulfill this request? * A Dependent Picklists * B Global Value Picklists * C Predefined Field Values * **D Validation Rules** ### Question 10 of 29 * Users at DH Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline So that users can see how the company is performing at any point in time. How should an admin create the dashboard without changing any sharing settings? * A Update the dashboard folder settings to manager for the sales reps role. * B Build individual dashboards for profiles that need to see the enterprise results. * C Add a filter to the dashboard to filter the opportunities by owner role. * **D Create a dashboard with the running user set as someone who can see all opportunities.** ### Question 11 of 29 * The marketing director at NTO has requested that the Budget field is populated in order for the Lead Status field to be marked as qualified. What tool should the admin use to fulfill this request? * A Lead Conversion * B Workflow Rule * C Require filed * **D Validation Rule** ### Question 13 of 29 * AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost. How should an admin configure this requirement? * A Check the required checkbox on the Loss Reason field In Object Manager. * **B Create a validation rule to display an error If stage Is closed lost and Loss Reason Is blank.** * C Configure a workflow rule to display an error if Loss Reason Is blank. * D Select the required checkbox next to the Loss Reason field on the page layout. ### Question 17 of 29 * Executives at CK have reported that their dashboards are showing inaccurate data. The administrator has discovered that users have been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? * **A Change the dashboard to be a dynamic dashboard.** * **B Create a new report folder with viewer access.** * C Move the dashboard reports to the view-only folder * D Move the dashboard to the user's private folder. ### Question 23 of 29 * CK has decided to delete a custom field. What will happen to the data in the field when it is deleted? * A The data is permanently deleted. * B The data associated with the field is removed. * **C The data is restorable from the recycle bin.** * D The data in the field is stored for 20 days. ### Question 29 of 29 * The call center manager at UMS wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner. What should an administrator add to the dashboard to fulfill the request? * A Combination Chart * B Dashboard Component * **C Dashboard Filter** * D Bucket Column ## Part VII - Workflow and Process Automation: 16% ### Question 7 of 41 * The business development team at CK thinks the Account creation process has too many fields to fill out and the page feels cluttered. They have requested the admin to simplify the process. Which automation tool should an admin use? * **A Flow builder** * B Workflow Rule * C Approval Process * D Validation Rule ### Question 10 of 41 * An admin needs to store the ID of a record type for later use in a flow. Which kind of variable should the admin use? * A ID variable * **B Text variable** * C Record variable * D Boolean variable ### Question 12 of 41 * An admin wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won, and another task after 60 days to check in with the customer. Which two automation tools should the admin use? * **A Process Builder** * B Field Update * **C Workflow Rule** * D Outbound Message ### Question 26 of 41 * UC requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to implement this request? * A Outbound Message * B Quick Action * C Workflow Rule * **D Flow Builder** ### Question 28 of 41 * The administrator for CK has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed? * A Page Layout * B Component Filter * **C Lightning Page** * D Home Page ### Question 30 of 41 * The administrator at CK has been asked to replace two old workflow rules that are doing simple field updates when a lead is created to improve processing time. What tool should the administrator use to replace the workflow rules? * A Scheduled Flow * B Screen Flow * C Quick Action Flow * **D Before Save Flow** ### Question 32 of 41 * The administrator at UC has a screen flow that helps users create new leads. When Lead Source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not "Search Engine", this picklist should be hidden. How should the administrator complete this requirement? * A Use an assignment element, one for when Lead Source is "Search Engine" and one for everything else. * B Configure a picklist for Specific Search Engine, and use a validation rule to conditionally show only when Lead Source is "Search Engine". * C Assign a decision element to direct the user to a second screen to hold Specific Search Engine only when Lead Source is "Search Engine". * **D Create a picklist for Specific Search Engine, and set conditional visibility so that it is only shown when Lead Source is "Search Engine".** ### Question 33 of 41 * At CK, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task. What should the administrator use to deliver this requirement? * A Formula Field * **B Flow Builder** * C Approval Process * D Prebuilt Macro ### Question 36 of 41 * CK wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen. How should the administrator configure the decision element? * A Use the contains operator and {!$GlobalConstant.False) as the value. * B Use the equals operator and "High Value Customer" as the value. * C Use the contains operator and "High Value Customer" as the value. * **D Use the equals operator and {!$GlobalConstant.Truel as the value.**