Salesforce Certified Administrator Exam PDF

## Salesforce Certified Administrator Exam **1 of 65.** An administrator creates a custom text area field on the Account object and adds it to the service team's page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service...

## Salesforce Certified Administrator Exam **1 of 65.** An administrator creates a custom text area field on the Account object and adds it to the service team's page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page. How should the administrator accomplish this? - A. In the Account object manager, create a custom compact layout. - B. Make the field required and move it to the top of the page. - C. **Create a new page layout and a new section titled highlights panel.** - D. From the page layout editor, drag the field to the highlights panel. **2 of 65.** AW Computing would like to improve its Case Lightning record page by including: - A filtered component to display a message in bold font when a Case is saved as a critical record type. - A quick way to update the Account status from the Case layout. Which two components should an administrator use to satisfy these requests? - A. Related list - B. **Related record** - C. Record detail - D. **Rich text** **3 of 65.** What are three characteristics of a master-detail relationship? - A. Permissions for the detail record are set independently of the master. - B. **Roll-up summaries are supported in master-detail relationships.** - C. **The owner field on the detail records is the owner of the master record.** - D. **Each object can have up to five master-detail relationships.** - E. The master object can be a standard or custom object. **4 of 65.** Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement? - A. Create an auto-response rule and a public group. - B. Create a user-based sharing rule and an ad-hoc case team. - C. **Create a queue and a criteria-based sharing rule.** - D. Create a predefined case team and an assignment rule. **5 of 65.** The administrator at Cloud Kicks deleted a custom field but realized that is it part of the lead conversion process. What should an administrator take into consideration when undeleting the field? - A. The field history will remain deleted. - B. The field mapping needs to be re-mapped. - C. **The field needs to be re-added to reports.** - D. The field needs to be restored in the search settings. **6 of 65.** Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Accounts? - A. Shipments should have a master detail to Accounts. - B. Accounts should have a lookup to Shipments. - C. Accounts should have a master detail to Shipments. - D. **Shipments should have a lookup to Account.** **7 of 65.** Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This includes: Case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date. Which two changes in Setup should the administrator make? - A. **Use the page layout editor to include the appropriate columns in the Cases related list.** - B. **Use the page layout editor to change the related list type to Enhanced List.** - C. Edit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type. - D. Edit the Related List component in the Lightning App Builder and choose Related List as the related list type. **8 of 65.** The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process. Which automation tool should an administrator use? - A. Workflow Rule - B. Approval Process - C. **Flow Builder** - D. Validation Rule **9 of 65.** Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure? - A. Prohibited password values - B. Number of days until expiration - C. **Maximum invalid login attempts** - D. **Password complexity requirements** - E. Require use of Password Manager App **10 of 65.** Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage. Which three options should the administrator use to address this need? - A. **Use Flow to mark fields required** - B. **Use validation rules** - C. **Enable guided selling** - D. Configure Opportunity Path. - E. Mark fields required on the page layout. **11 of 65.** Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement? - A. **Create two record types, each with 3 page layouts.** - B. Create one record type with six Page Layouts. - C. Create three record types, each with 2 page layouts. - D. Create six record types, each with 1 page layout. **12 of 65.** Sales users at Cloud Kicks are requesting that the data in the Industry field on the Account object displays on the Opportunity page layout. Which type of field should an administrator create to accomplish this? - A. Standard Account field - B. Custom Account field - C. Master-detail relationship field - D. **Cross-object formula field** **13 of 65.** The administrator at Cloud Kicks has been asked to change the company's Shoe Style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? - A. **Back-up the Shoe Style values in existing records.** - B. **Change the field type from a multi-select picklist field to a picklist field** - C. Select the "Choose only one value" checkbox on the picklist field. - D. Reactivate the appropriate Shoe Style values after the field type changes. **14 of 65.** The VP of sales at DreamHouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key piece of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value? - A. Donut - B. **Gauge** - C. Stacked Bar - D. Table **15 of 65.** Customer service accesses articles with the Knowledge Lightning component on the Service Cloud console. Billing department users would like similar functionality on the case record without using the console. How should the administrator configure this request? - A. **Add the Knowledge component to the record page.** - B. Add the Knowledge component to the page layout. - C. Add the Knowledge related list to the page layout. - D. Add the Knowledge related list to the record page. **16 of 65.** The IT manager at Universal Containers is doing an audit of the system's security. How should the administrator provide a summary of the org's security health? - A. Change the Organization-Wide Default to private to restrict visibility. - B. **Run a Health Check to identify vulnerabilities.** - C. Download the last six months of user login data. - D. Turn on Event Monitoring to track user events. **17 of 65.** AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate with the same customer? - A. Propose the users manually share all their accounts with their teammates. - B. **Enable account teams and show the users how to set up a default account team.** - C. Create a queue for each team and assign account ownership to the queue. - D. Enable and configure standard opportunity teams with splits. **18 of 65.** Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information? - A. Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won. - B. **Create a roll-up summary field on Opportunity to Campaign.** - C. Design a standard Campaign report and add the Value Won Opportunities in Campaign field. - D. Perform periodic data jobs to update campaign records. **19 of 65.** Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact association. What should the administrator take into consideration regarding the Contact Hierarchy? - A. Sharing settings are ignored by contacts displayed in the Contact Hierarchy. - B. **Contacts displayed in the Contact Hierarchy are limited to record-level access by user.** - C. Contact Hierarchy is limited to only display 3,000 contacts at one time. - D. Customizing hierarchy columns changes the Recently Viewed Contacts list view. **20 of 65.** An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? - A. Existing Auto Number field to Text is prevented. - B. Existing field values will be converted. - C. Existing field values will be deleted. - D. **Existing field values will remain unchanged.** **21 of 65.** Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the administrator suggest? - A. Download into a Trailhead Playground. - B. **Install in a sandbox.** - C. **Check edition compatibility.** - D. Test Drive in a production org. **22 of 65.** The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in wuth issues. This screen should be visible from cases. How should the screen flow be distributed? - A. **Lightning Page** - B. Page Layout - C. Home Page - D. Component Filter **23 of 65.** The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets. What feature can be used to track this in Salesforce? - A. **Login History** - B. Lightning Usage App - C. User Report - D. Permission Set Groups **24 of 65.** Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly. What should the administrator do to identify the problem? - A. **View the setup audit trail and review for errors.** - B. Set up email logs and review the send error logs. - C. Use the native debug feature in the Flow Builder. - D. Review debug logs with the flow logging level. **25 of 65.** Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that will send a Chatter post to the department VP in 30 days if the position is still open and the status is not equal to Interviewing. On the 10th of the month, an applicant interviews, and the job posting status is updated to Interviewing. What will happen to the Chatter post in this situation? - A. The pending Chatter post will be sent on the 10th of the month. - B. The pending Chatter post will be will be paused. - C. The pending Chatter post will be sent in 30 days. - D. **The pending Chatter post will be canceled.** **26 of 65.** Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity. Which tool should an administrator use to meet this requirement? - A. Workflow Rules - B. Dynamic Forms - C. Opportunity Processes - D. **Path Key Fields** **27 of 65.** An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on seferal obejcts, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access? - A. Edit the profile for the users to remove Delete access from the objects. - B. Create a new permission set that has Delete access deselected for the objects. - C. Create a new role that prevents Delete permissions from rolling up to the users. - D. **Use a muting permission set with a permission set group to mute selected permissions.** **28 of 65.** The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? - A. **Data Loader** - B. **Mass Delete Records** - C. Data Import Wizard - D. Weekly Data Export **29 of 65.** An administrator at Universal Containers needs an automated way to delete records based on field values. What automated solution should the administrator use? - A. Process Builder - B. **Flow Builder** - C. Automation Studio - D. Workflow **30 of 65.** Cloud Kicks has the organization-wide sharing default set to private on the Shoe object. The sales manager should be able to view a report containing shoe recodes for all of the sales reps on their team. Which three items should the administrator configure to provide appropriate access to the report? - A. **Folder Access** - B. **Custom Report Type** - C. Role Hierarchy - D. **Field-Level Security** - E. Report Subscription **31 of 65.** Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting. What should the administrator create to meet this request? - A. Chatter Stream - B. Chatter Recommendations - C. Chatter Unlisted Group - D. **Chatter Broadcast Group** **32 of 65.** An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permission and the two-factor authentication for API Logins permission to a group of users. Which two prompts will happen when one of the users attempts to log in to Data Loader? - A. **Users need to download and install an authenticator app on their mobile device.** - B. **Users need to enter a verification code from email or SMS, whichever has higher priority.** - C. Users need to get a security token from a trusted network using Reset My Security Token. - D. Users need to connect an authenticator app to their Salesforce account. **33 of 65.** DreamHouse Realty needs to use consistent picklist values in the Category field on Accounts and Cases, with values respective to record types. Which two features should the administrator use to fulfill this requirement? - A. **Dependent picklist** - B. **Global picklist** - C. Multi-select picklist - D. Custom picklist **34 of 65.** Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? - A. One record type, two profiles, one picklist - B. **One page layout, two record types, one picklist** - C. **Two page layouts, one record type, two picklists** - D. Two permission sets, one record type, one picklist **35 of 65.** Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the question that is needed. How should an administrator complete this? - A. **Use conditional visibility to hide the unnecessary question.** - B. Use a decision element and a new screen to show the proper question. - C. Use a new version of the flow for each scenario. - D. Use branching in the flow screen to show the proper scenario. **36 of 65.** Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue? - A. Set temporary business hours for each time zone. - B. Adjust the current business hours to accommodate the Eastern Time Zone. - C. Allow the reps to set business hours manually. - D. **Create one set of business hours per time zone.** **37 of 65.** Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record. How should an administrator ensure this requirement? - A. Create a Process Builder to set the field. - B. **Require the field on the record type.** - C. Define an approval process for the field. - D. Make the field univerally required. **38 of 65.** Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with a team of subject matter experts in their organization. The company has different roles, and the organization-wide default for Opportunity is set to Private. How should the administrator accomplish this? - A. Create a new role for the subject matter experts and give them access to the records with an owner-based sharing rule. - B. Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule. - C. **Change the organization-wide default for Opportunity from Private to Public Read/Write to open up access for the subject matter experts** - D. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing. **39 of 65.** DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up. How can they make sure Showing Date is only populated with a date this year? - A. Create a report that shows any Showing Dates not scheduled in the current year to be updated. - B. Sync the users' Showing Calendar to Salesforce and filter it to only look at this year. - C. **Create a validation rule that ensures Showing Date contains a date within the current year.** - D. Add Help Text so the user knows to only add a Showing Date within the current year. **40 of 65.** At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request? - A. **Map the lead custom field to the product's product category field.** - B. Configure the product categories picklist field on the product. - C. Create a custom field on the Opportunity and map the two fields. - D. Create a workflow to update Opportunity fields based on the lead. **41 of 65.** Users at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use? - A. Delete the extra components from the page. - B. **Add component visibility filters to the components.** - C. Remove fields from the record details component. - D. Include more tab components with filters. **42 of 65.** Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? - A. Include the action in the Salesforce Mobile Navigation menu. - B. **Add the Salesforce Mobile and Lightning Experience action to the page layout.** - C. Modify compact Case page layout to include the action. - D. Create a custom Lightning App with the action. **43 of 65.** The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured? - A. Case Queues - B. **Escalation Rules** - C. Business Hours - D. Assignment Rules **44 of 65.** Cloud Kicks intends to protect data with backups by using the data export service. Which two considerations should the administrator remember when scheduling the export? - A. **Data export service should be run from a sandbox.** - B. **Metadata backups are limited to sandbox refresh intervals.** - C. Data backups are limited to weekly or monthly intervals. - D. Metadata backups must be run via a separate process. **45 of 65.** Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement? - A. Assignment Rules - B. Auto-Response Rules - C. **Escalation Rules** - D. Validation Rules **46 of 65.** Which two objects are customizable the Stage Setup Flow? - A. **Opportunities** - B. **Campaign Members** - C. Campaigns - D. Leads **47 of 65.** Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement? - A. Create a custom object to capture popular Case resolutions. - B. Use an interview flow to capture Case details. - C. **Configure Knowledge with articles and data categories.** - D. Direct users to Global Search to look for similar cases. **48 of 65.** Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy information? - A. Individual, User, and Account - B. **Contact, Lead, and Person Account** - C. Account and User - D. Case and Opportunity **49 of 65.** The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? - A. **Field Update** - B. **Email Alert** - C. Chatter Post - D. Autolaunched Flow **50 of 65.** A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce? - A. **Use the unlock button on the user's record detail page.** - B. **Log in as the user to unlock the user and reset the password.** - C. Reset password on the user's record detail page. - D. Reset the password policies to allow the user to login. **51 of 65.** The administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? - A. Update the picklist value with a validation rule. - B. Set the picklist field to be required on the Lead object. - C. Create a custom picklist field on Contact. - D. **Map the picklist field on the Lead to the Contact.** **52 of 65.** Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console. How should an administrator meet this requirement? - A. Define multiple record types. - B. Update page layout assignments. - C. Create different user profiles. - D. **Assign Lightning pages as app default.** **53 of 65.** The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited Date field on the account with today's date. Which tool should the administrator use to complete this automation? - A. **Flow Builder** - B. Approval Process - C. Formula Field - D. Validation Rule **54 of 65.** Once an opportunity reaches the negotiation stage at Cloud Kicks, the Amount field begins to be required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount. How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes? - A. Make the field required for all users. - B. Create a formula field to fill in the field for managers. - C. **Configure a validation rule to meet the criteria.** - D. Assign the Administrator profile to the managers. **55 of 65.** Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator configure to help with these issues? - A. Einstein Activity Capture - B. Einstein Lead Scoring - C. **Einstein Opportunity Scoring** - D. Einstein Search Personalization **56 of 65.** An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? - A. **Rule active date** - B. **Error condition formula** - C. Formula return type - D. Error message location **57 of 65.** An administrator at DreamHouse Realty wants an easier way to assign cases based on agent capacity and skill set. Which feature should the administrator enable to meet this requirement? - A. Territory Management - B. Knowledge Management - C. Omni-Channel - D. **Escalation Rules** **58 of 65.** Cloud Kicks wants a report to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value field. What feature should an administrator use to meet this request? - A. Filter Logic - B. Group Rows - C. Detail Column - D. **Bucket Column** **59 of 65.** At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task. What should the administrator use to deliver this requirement? - A. Formula Field - B. **Flow Builder** - C. Prebuilt Macro - D. Approval Process **60 of 65.** A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object. How should an administrator provide proper access? - A. **Configure permission sets** - B. Set up Manual sharing - C. Assign a new role - D. Create a new profile **61 of 65.** Cloud Kicks wants to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. What feature should the administrator use to meet this requirement? - A. Queues - B. **Splits** - C. Stages - D. List Views **62 of 65.** The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements? - A. Email Alerts - B. **Knowledge Articles** - C. Assignment Rules - D. Auto-Response Rules **63 of 65.** When users log in to Salesforce via the user interface, which two settings does the system check for authentication? - A. The role IP address restrictions - B. **The user's Two-Factor Authentication for User Interface Logins permission** - C. The user's profile login hours restrictions - D. The user's Two-Factor Authentication for API Logins permission **64 of 65.** Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? - A. A user with Read permission on the account. - B. A user with a manager role above the agent. - C. **A user with the Manage Cases permission.** - D. A user with the System Administrator profile. **65 of 65.** Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to implement this request? - A. Workflow Rule - B. Outbound Message - C. Quick Action - D. **Flow Builder**