Communicating In Organizations PDF

# Communicating in Organizations ## Sandaruwan Subasinghe, PhD - Department of Agricultural Extension - University of Peradeniya - July 5, 2024 ## Professionalism - Professionalism pertains to the conduct, aims, attributes, behaviors, attitudes, values, and character necessary to interact success...

# Communicating in Organizations ## Sandaruwan Subasinghe, PhD - Department of Agricultural Extension - University of Peradeniya - July 5, 2024 ## Professionalism - Professionalism pertains to the conduct, aims, attributes, behaviors, attitudes, values, and character necessary to interact successfully and respectfully with individuals and other organizations in the professional workplace. ### Reasons Professionalism is Important - The presence of desired professionalism serves to support organizations' missions and goals. - Examples of organizational professionalism benefits include improved performance, less conflict, more positive employee morale, lower absenteeism rates, lower employee turnover rates, more positive images, and better ability to attract good job candidates. - Employees with strong professionalism qualities are typically more successful and are considered more favorably for advancement opportunities. - Employees with strong professionalism qualities are typically perceived as being competent, credible, and dependable. - Employees with strong professionalism qualities typically enjoy increased confidence, higher job stability, and increased job satisfaction. ## Professionalism Tips ### Communicating in Organizations - Communicate with others respectfully and promptly. - Exercise proper manners - Be optimistic; don't be a grump. - Possess strong team interaction skills. - Be humble, but decisive. - Adhere to and respect your company's culture and policies. - Be accountable and honor your commitments. - Be punctual. - Avoid checking your smartphone constantly. - Avoid using slang, sexist language, and/or profanities. - Offer solutions to resolve complaints. - Offer assistance to your colleagues. ## Communication - The process by which information is exchanged through a common system of language, gestures, or symbols resulting in common understanding and the achievement of intended outcome. ## Is It More Difficult To: - exchange information? or - achieve common understanding and your intended outcome? ## Communication Skills & Career Levels - At which of the following business career levels are good communication skills important? - A. entry level - B. middle-management level - C. upper-management level (exec. level) - D. all of the above ## The Role of Communication in Organizations - Communication is central to all activity in organizations. - What are examples of Business Communication Media? What are the two most widely-used in the U.S./Sri Lankan business place? ## Perfect Communicators - Are you a perfect communicator? Always? / Sometimes? / Never? - Is it possible for you to communicate more perfectly more often? - What are some starting points to improve your communication skills? ## Techniques That Guide Good Communicators - What techniques do good communicators display? ## How Will You Benefit From Good Communication Skills? - You can and will benefit from good communication skills. - What benefits do you think you could derive? ## Others Who Benefit from Your Good Communication Skills - Others will benefit from your good communication skills. - Name "others" you think might benefit. ## Organizational Communication - Refers to all communication that takes place in organizations with both internal and external stakeholders. - Formal Communication - Informal Communication - Downward Communication - Upward Communication - Horizontal Communication - Diagonal Communication