Communicating in Organizations
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Questions and Answers

What is a key benefit of professionalism in an organization?

  • Increased conflicts among employees
  • Better ability to attract good job candidates (correct)
  • More frequent employee turnover
  • Higher absenteeism rates

Which of the following is NOT a recommended professionalism tip for effective communication?

  • Offer assistance to your colleagues
  • Exercise proper manners
  • Be punctual
  • Use slang when speaking (correct)

How can employees with strong professionalism qualities be perceived?

  • As credible and dependable (correct)
  • As indifferent to their work
  • As less competent
  • As unreliable

At which business career level are good communication skills considered essential?

<p>All of the above (D)</p> Signup and view all the answers

What is a primary characteristic of effective communication in organizations?

<p>It ensures a common understanding and desired outcomes (A)</p> Signup and view all the answers

Which of the following behaviors is discouraged in professional communication?

<p>Checking your smartphone frequently (C)</p> Signup and view all the answers

What can strong professionalism qualities contribute to an employee's career?

<p>Higher likelihood for advancement opportunities (D)</p> Signup and view all the answers

Which communication issue is more challenging to achieve?

<p>Achieving common understanding and outcomes (B)</p> Signup and view all the answers

Flashcards

Professionalism in organizations

The conduct, attributes, and behaviors needed for successful and respectful interactions within the professional workplace.

Importance of Professionalism

Strong professionalism improves organizational performance, reduces conflicts, boosts employee morale, and attracts better talent.

Effective Communication

Exchanging information, using a common language or symbols, with the goal of shared understanding and positive outcomes.

Business communication media

Methods used for sharing information in a corporate environment. (e.g. email, meetings, reports)

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Communication in Career Levels

Excellent communication skills are critical for all business career levels: entry, mid-management, executive, etc.

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Communication in organizations

Communication is foundational to all activities within an organization.

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Achieving common understanding

The goal of communication is to ensure the receiver understands the message in the way intended, achieving shared comprehension.

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Communication skills & career levels

Communication skills are extremely important at all levels of a business career (entry-level to executive level).

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Study Notes

Communicating in Organizations

  • Professionalism encompasses conduct, aims, attributes, behaviors, attitudes, values, and character. It's crucial for successful and respectful interactions within the professional workplace with individuals and other organizations.

Reasons Professionalism is Important

  • Demonstrating professionalism supports organizational missions and goals.
  • Improved performance, reduced conflict, and enhanced employee morale, lower absenteeism and turnover rates, positive image, and attracting better job candidates are all linked to professionalism.
  • Professionals with strong qualities are more successful and prioritized for advancement opportunities. These individuals are seen as competent, credible, and dependable, which boosts confidence, job stability, and job satisfaction.

Professionalism Tips

  • Respectfully and promptly communicate with others.
  • Practice good manners and optimistic attitudes, avoid being negative and grumpy.
  • Demonstrate strong team interaction skills.
  • Be humble but decisive.
  • Adhere to and respect company culture and policies.
  • Honor commitments and take accountability.
  • Be punctual.
  • Avoid excessive smartphone use.
  • Avoid slang, sexism, and profanity.
  • Offer solutions to resolve issues and assist colleagues.

Communication

  • Communication is information exchanged using language, gestures, or symbols, leading to shared understanding and achieving desired outcomes.

Is It More Difficult To?

  • Exchange information or achieve common understanding and intended outcomes?

Communication Skills & Career Levels

  • Strong communication skills are important at all career levels (entry, middle-management, and upper-management).

The Role of Communication In Organizations

  • Communication is essential to all organizational activities.
  • Examples of business communication media and the two most widely used in the U.S./Sri Lanka are needed.

Perfect Communicators

  • Assess current communication skills (always, sometimes, never).
  • Identify opportunities to enhance communication skills.
  • Discuss starting points for communication skill improvement.

Techniques That Guide Good Communicators

  • Identify methods employed by effective communicators.

How Will You Benefit From Good Communication Skills?

  • Note benefits of effective communication skills for the individual.

Others Who Benefit from Your Good Communication Skills

  • Recognize those who gain from effective communication skills.

Organizational Communication

  • Organizational communication encompasses all forms of communication within an organization, involving internal and external stakeholders.
  • Examples of organizational communication types include formal communication, informal communication, downward communication, upward communication, horizontal communication, and diagonal communication.

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Description

This quiz explores the key aspects of professionalism in workplace communication. It covers the importance of professional conduct, the benefits it brings to organizations, and practical tips for maintaining positive interactions. Test your knowledge on how professionalism impacts performance and career advancement.

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