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1 Introduction about J&K Bank History: Jammu and Kashmir Bank, also known as J&K Bank, was founded on October 01, 1938 under letters patent issued by the Maharaja of Jammu & Kashmir, Shri...

1 Introduction about J&K Bank History: Jammu and Kashmir Bank, also known as J&K Bank, was founded on October 01, 1938 under letters patent issued by the Maharaja of Jammu & Kashmir, Shri Hari Singh. The Maharaja had invited the eminent investors to become the founding directors and shareholders of the bank. The most notable among these were Pandit Sriniwas Magotra, Abdul Aziz Mantoo, Pesten jee and the Bhaghat Family, all of whom acquired major shareholdings. The bank commenced the banking business on July 4, 1939 and was considered the first of its nature and composition as a State-owned bank in the country. The bank was established as a semi-State Bank with participation in capital by State and the public under the control of erstwhile State Government. In year 1971, the bank had acquired the status of a scheduled bank and was declared as an “A” Class bank by the Reserve Bank of India in 1976. The bank faced serious problems at the time of independence when out of its total of 10 branches, two branches of Muzaffarabad, Rawalakot and Mirpur fell to the other side of the line of control along with cash and other assets. Following the extension of Central laws to the erstwhile state of Jammu & Kashmir (UTs of J&K and Ladakh), the bank was defined as a government company as per the provisions of Indian companies act 1956 (and under Companies Act, (2013) The bank celebrated its platinum jubilee in the year 2013 and during that year the bank achieved a total business of Rs.1000 billion and earned a net profit of Rs. 10 billion. On April 01, 2013 the bank surpassed the target of Rs. 1000 billion business. The deposits of the bank stood at Rs.1348 billion and Net advances reached Rs. 938 Billion as on 31 March 2024. The aggregate total Business of the Bank stood at Rs.2285 billion business with over 12 million customers banking with us and around 20.06 million accounts as on March 31, 2024. The Bank registered a Net Profit of Rs.1767.27 Crore for the financial year 2023-24, highest since inception of the Bank. Besides Bank has also considerably improved its asset quality and reduced GNPA from 10.97% in March-2020 to 4.08% as on March-2024. J&K Bank is the market leader among banks in UTs of J&K and Ladakh with market share of around 62% as on 31/03/2024. J&K Bank has been steadfast in maintaining its market leader position through an array of long term, mid-term and short term strategies which as a result has helped to make its presence in every nook & corner of UTs of J&K and Ladakh. The major promoter of the Bank are Governments of UTs of J&K and Ladakh, which together hold a stake of 59.40% in the Bank as on March 2024. Profile of the Bank: J&K Bank functions as a universal bank in the Union Territories of Jammu & Kashmir and Ladakh and as a specialised bank in the rest of the country. It is also designated as RBI’s agent for banking business and also carries out the banking business of Govt of the Union Territories of Jammu & Kashmir and Ladakh, besides collecting central taxes for CBDT. J&K Bank follows a two-legged business model whereby it seeks to increase lending in its home territory which results in higher margins despite modest volumes and at the same time seeks to capture niche lending opportunities on a pan-India basis to build volumes and improve margins. J&K Bank operates on the principle of 'socially empowering banking' and seeks to deliver innovative financial solutions for household, small and medium enterprises. The Bank was incorporated in 1938 and is listed on the NSE and the BSE. Shri Baldev Prakash is presently MD & CEO of Jammu & Kashmir Bank.  2 Network:The Bank has its registered Corporate Office at M.A. Road Srinagar near TRC (Tourist Reception Centre) yard with Zonal Offices & cluster offices spread across India. The bank has a network of 1004 Branches (including IARBs), 24 Extension Counters, 94 Easy Banking Units (EBUs) ,1417 ATMs and 152 CRMs across the country as on March 31, 2024. Organizational Structure of J&K Bank Jammu and Kashmir bank has a five layered architecture. Bank works in layers, that is, geographically, the bank has divided the area under its jurisdictions into three Divisions viz Kashmir Division, Jammu Division & ROI Division headed by Divisional Heads. The Divisions are divided into Zones headed by Zonal Heads. Further these zones are divided into clusters which are headed by cluster heads. These clusters in UT of J&K and Ladakh are divided in Branches which are headed by Branch Managers who report to Cluster Heads/Zonal Heads.  3 Region-wise presence of Zonal Offices/Cluster Offices: Corporate Headquarters Region Kashmir Division Jammu Division ROI Division Total No-of Zonal Offices 6 5 2 13 No-of Cluster Offices 10 9 2 21 Corporate Headquarters Srinagar Kashmir Division Jammu Division ROI Division No. of Zones -6 No. of Zones -5 No. of Zones -2 No. of Clusters - 10 No. of Clusters - 9 No. of Clusters - 2 VISION “Pioneering the economic and social transformation” To become a committed partner in fostering economic and social transformation across the country through a deep commitment to value creation for all our stakeholders, while continuing to build on our historic business relationship with Jammu & Kashmir and Ladakh. MISSION  To acquire an enhanced business footprint across geographies and emerge as a prominent national brand in the financial sector.  To position the Bank as the “Most Preferred Bank” for Customer focus, Operational Excellence and High Integrity towards one and all stakeholders.  To be the best-in-class financial intermediary, leveraging our digital and physical banking channels.  To observe customer centricity through service excellence, integrity and transparency, and a comprehensive range of innovative products and services responsive to customer needs.  To be a lean, learning and efficient banking organization focusing on prudent, sustainable, profitable growth and value creation.  To adopt the best standards for corporate governance, business ethics and risk management.  4  To vigorously promote financial inclusion as a business proposition to harness the potential at the bottom of the pyramid. Brand Identity The logo for J&K Bank is a visual representation of the Bank’s philosophy and business strategy. The three coloured squares represent the regions of Jammu, Kashmir and Ladakh. The counter- form created by the interaction of the squares is a falcon with outstretched wings - a symbol of power and empowerment. The synergy between the three regions propels the bank towards new horizons. Green signifies growth and renewal, blue conveys stability and unity, and red represents energy and power. All these attributes are integrated and assimilated in the white counter-form. The motto ‘Serving to Empower’ continues to drive the ambition to make the customers of the bank financially independent with world-class products while, as a banking institution, we adhere to the principles of Socially Empowering banking with best banking practices, so to ensure not just individual growth but socio-economic progress and development as well. Awards & Recognition (last few years) 1. Honoured with Best MSME Bank Award along with Second Best Award for Promoting Government Schemes at MSME Banking Excellence Awards (2023). 2. Awarded with Development Leadership Award 2023 at 14th Agriculture Leadership Conclave 2023. 3. Prestigious 'Times Now India’s Impactful CEO - 2023' Award bestowed upon MD & CEO Baldev Prakash. 4. First Scheduled Commercial Bank (SCB) in the country to have been awarded Payment Card Industry Data Security Standard (PCIDSS) Version 4 Certification for both Issuance and Acquiring Business. 5. Best Performance Award in CASA - India (1st Runner up in Small Bank Category) at ICC Emerging Asia Banking Conclave & Awards 2022 6. Gold Award at Infosys Finacle Innovation Awards – 2023 under the category of Process innovation. 7. Awarded as Best Performing Primary Lending Institution under Pradhan Mantri Awas Yojana (Urban) - Credit Linked Subsidy Scheme (CLSS) through various innovative initiatives. 8. Awarded for achieving 2nd highest percentage of digital payment transactions in Small and Micro Category of private sector banks at "Digital Payments Utsav". 9. Awarded as Best MSME Bank, MSME Friendly Bank, Govt Schemes Implementing Bank, Best Branding Bank and Best Bank for Implementing COVID Schemes at MSME Banking Excellence Awards – 2022. 10. CSO 100 Award – 2022 11. Special Cyber Security Award 2022 on Access and Identity Management for its Privilege and Customer Authentication Framework for FY2020-21 12. National Award for Outstanding Performance in Self Help Group (SHG) Bank Linkage for FY 2020-21 13. Ranked No. 4 in implementing Prime Minister's Employment Generation Programme (PMEGP) in the country for FY2020-21  5 14. Ranked No. 1 for implementing Prime Minister's Employment Generation Programme (PMEGP) in Northern India for FY2020-21 15. ISO 27001:2013 Certification for being compliant with the best industry standards in terms of privacy and security protocols. 16. Best Digital Financial Inclusion Initiatives' Award - 2020-21 17. Runner Up for ‘Best IT Risk & Cyber Security Initiatives’ Award - 2020-21 18. Best Employer Brand Award 2021 19. Second ‘Utkarsh Puraskar’ of DigiDhan Award 2020-21 for highest percentage of digital payment transactions Organizational Structure:  6 MD&CEO Executive Director EXECUTIVE General Managers Deputy General Managers Assistant General Managers SENIOR Chief Managers Senior Managers MIDDLE Managers Assistant Managers JUNIOR Banking Associates WORKMAN Assistant Banking NON- SUBORDINATE Associates WORKMAN Banking Attendants SUBORDINATE  7 BOARD OF DIRECTORS J&K Bank's diverse and rich culture is abundantly evident in its Board Members, who provide direction to the Bank in order to achieve its vision. A brief profile of our eminent Board Members is as under: MR. BALDEV PRAKASH (MD &CEO) Subsequent to splitting of the post of Chairman & Managing Director, Mr. Baldev Prakash has assumed charge as the first Managing Director and Chief Executive Officer (MD & CEO) of J&K Bank Ltd. Having completed graduation in economics and post-graduation in history, Mr. Prakash continued pursuit of professional excellence during his service career with State Bank of India by accomplishing multiple degrees and diplomas offered by the Indian Institute of Banking and Finance like CAIIB, Diploma in Treasury, Investment and Risk Management, Diploma in International Banking and Finance, thus bringing a diverse wealth of experience and expertise spanning over three decades with the country’s largest bank to the J&K Bank’s maiden position of Managing Director & CEO. Prior to his appointment as MD & CEO of J&K Bank Ltd., he was the Chief General Manager, Digital & Transaction Banking Marketing, at State Bank of India (SBI), Corporate Centre, Mumbai. Having joined SBI in the year 1991 as a Probationary Officer, Mr. Prakash has effectively spearheaded multifarious and pivotal functions as Regional Manager responsible for over 50 branches, DGM (Business & Operations) responsible for over 200 branches, General Manager (Network) in Maharashtra Circle responsible for over 400 branches and finally as Chief General Manager (Digital & Transaction Banking Marketing) responsible for framing policy and strategy for developing and providing digital and transaction banking services to all corporate clients of the Bank. Besides, the national level knowledge and experience of policy making and strategizing in critical areas of banking at SBI, Mr. Prakash has international exposure of successfully handling remittances business including treasury operations at Muscat (Sultanate of Oman). DR. PAWAN KOTWAL, IAS Dr. Pawan Kotwal, a 1994 Batch IAS officer (of erstwhile Arunachal Pradesh-Goa-Mizoram and Union Territory (AGMUT) cadre of Indian Administrative Service) is at present serving as Advisor to Lieutenant Governor of Ladakh. He brings to the fore a wealth of Administrative acumen and proficiency having previously served as Principal Secretary for Health and Medical Education, Forest , Ecology and Environment, and Revenue, Planning & Monitoring Department in UT of Ladakh. During his term as Principal Secretary, Dr. Kotwal played a crucial part in bringing out crucial reforms and initiatives in health and medical education sector. He spearheaded the efforts to improve health care infrastructure, enhance medical education facilities, and promote the wellbeing of the people of Ladakh. His accomplishments in the fields of forest, ecology, environment, and revenue are equally admirable, portraying his unflinching commitment to sustainable development and good governance. MR. SANTOSH DATTATRAYA VAIDYA, IAS Mr. Santosh Dattatraya Vaidya, is 1998 AGMUT (Arunachal Pradesh-Goa-Mizoram-Union Territory) cadre IAS officer. Presently, Mr. Vaidya is Principal Secretary, Finance Department, Govt. of UT of J&K. Mr. Vaidya is a Government Nominee Director on the Board of the Bank.  8 Mr. Vaidya has exceptional academic and administrative accomplishments to his credit. He is a repertoire of professionalism, integrity, astuteness & proficiency. Hailing from Maharashtra, Mr. Vaidya has completed his B-tech from IIT-Kharagpur before completing his post-graduation in Economics from New Delhi (IGNOU) and Masters in Public Policy from Johns Hopkins University, United States. He has served as Director in the Prime Minister’s Office from September 2013 to March 2016. Besides, he has discharged his duties as Joint Secretary to Ministry of New and Renewable Energy, Government of India, Senior Advisor to the Executive Director, World Bank, Secretary to CM & Chairman Staff Selection Board at Government of NCT, Delhi. DR. MANDEEP K BHANDARI, IAS Dr. Mandeep K Bhandari, IAS is 2001 AGMUT (Arunachal Pradesh-Goa-Mizoram-Union Territory) cadre IAS officer. He completed his MBBS with Gold Medal from Dayanand Medical College, Ludhiana, Punjab University and Chandigarh. Dr. Bhandari at present is Principal Secretary to Hon’ble Lieutenant Governor of UT of J&K and is also holding charge of CEO Amarnathji Shrine Board. He has to his credit an administrative and professional expertise of more than two decades. During his illustrious career, he has served on diversely significant and responsible positions like Sub Divisional Magistrate Bhaderwah, Additional District Development Commissioner Kathua, Deputy Commissioner Leh, and Deputy Commissioner Jammu. Dr Bhandari has also discharged his duties as Chief Executive Officer, Shri Mata Vaishno Devi Shrine Board and Commissioner/ Secretary to Government of J&K, Health & Medical Education. In the year 2017, Dr. Bhandari was appointed as Divisional Commissioner, Jammu. From 18.01.2018 to 17.09.2018, he served as Private Secretary to Hon’ble Human Resource Minister, Ministry of Human Resource Development, Government of India and then from 18.09.2018 as Joint Secretary to the Government of India, Ministry of Health & Family Welfare. In every sphere of administration wherever Dr. Bhandari has worked, he has made outstanding contributions in tough and challenging circumstances. Dr. Bhandari brings to fray a treasure of competence, reliability, perspicacity and aptitude. MR. R. K. CHHIBBER Mr. Rajesh Kumar Chhibber joined the services of the Bank as Probationary Officer in the year 1982 and has led the Bank in different capacities from managing business operations at Branch and Zonal offices to the Corporate Level across the operational geography of the Bank. Bringing a treasure of experience to the chair that spans over three decades, his areas of expertise include Credit, Finance, IT, Corporate & Retail Banking, Risk management, Trade Finance, Foreign exchange, Business continuity planning, HR, Bancassurance. As Vice-President in 2009, he headed the technology department of the bank and made remarkable contributions in creating the technology infrastructure of the bank besides instituting the process of providing relevant expertise to the staff.  9 He also became Chairman J&K Grameen Bank for two years and nine months and brought great laurels to the bank by accomplishing its key strategic goals. Elevated as Executive President on June 1, 2018, he was the Bank’s Chief Compliance Officer besides heading Business Support division, Insurance, Government Banking, Lead Bank, CSC, FID, Subsidiary Management, Culture & Sports functions of the bank. DR. RAJEEV LOCHAN BISHNOI Dr. Rajeev Lochan Bishnoi, 63, is a credit specialist and advises corporates and banks on balance sheet stress, risk processes and improving the overall financial health of the enterprise. He was till recently a Government of India nominee Director on the Board of one of India’s largest Government owned banks viz. Bank of India, where he also served as the Chairman of its Audit Committee and a member of its Board Committees on Credit, Human Resource, Wilful Defaulters, Risk Management, Customer Service and Remuneration & Nomination. He was director on the board and in various board level committees of BOI Merchant Bankers Limited as Independent Director until March 2021. Rajeev was an Independent Director on the Boards of VLS Finance Ltd, VLS Securities Ltd, VLS Capital Ltd and South Asian Enterprises Ltd. He is a life member of Non-Executive Directors in Conversation Trust (NEDICT) promoted by Mr. M. Damodaran, former UTI Chairman & Secretary (Banking), working to establish the best practices for Boards & NEDs. He is an advisor to the J.P. Mathur Charitable Trust, New Delhi, where research is carried out in fields of economic policy and governance with an emphasis on banking. He was a lead organizer of two national level conclaves i.e. Economic Conclave in 2017 and Banking Conclave in 2018 under aegis of the India Policy Foundation and Centre for Economic Research. Rajeev has a deep interest in Education and is a member of the Board of Management of Shobhit University (U.P.). With a strong commitment to Renewable and Sustainable Energy Development, Rajeev founded, ADS Greenlife Foundation – devoted in the field of clean and green technologies. A Former Advisor to the UP Export Corporation Ltd., Rajeev was invited by the Government of Kazakhstan to deliver the Keynote Address at a seminar on ‘The Role of Small & Medium Enterprises in the National Economy’ held at Kazakhstan. As a firm believer in the philosophy that economic activity at the bottom of the pyramid is the backbone of the ecosystem of an emerging nation, Rajeev completed his doctoral research work on “Vision and Strategy for Development of Entrepreneurship through Micro Finance and Micro Enterprises in Developing World”. He also continuously researches Ancient Indian Economy and History to find lessons for today’s economic conundrums. This is another field of research and study for him now. Rajeev is a Fellow Member of the Institute of Chartered Accountants of India and was member of its Professional Development Committee. Currently, he is a partner in Chartered Accountancy firm M/S Jain & Malhotra, New Delhi. Rajeev is a hobby poet and has recently written a book of his poetry and Dohas in Hindi, titled “Man Laago Mero Yaar Fakiri Mein” published by Sahitya Bhandar, Allahabad. MR. NABA KISHORE SAHOO Mr. Naba Kishore Sahoo, aged 64 years has been a banker throughout his life. Starting his career as scale I officer in Canara Bank, he has moved up to scale VII level during a span of 32 years and finally as Executive Director in Allahabad Bank for 4 years. He has thus to his credit a very rich and diverse experience in banking industry with expertise in Credit, Risk Management & HR. During his career he has been highly successful in driving business and achieving all round performance under very critical and challenging  10 circumstances. His exposure in banking covers a wide spectrum of areas ranging from Urban, semi urban and rural areas in addition to overseas exposure as Chief Executive of Canara Bank in London. He led his teams as a Circle Head of Bhubaneswar and Pune and has been awarded and recognized within the organization as a STAR PERFORMER. He has emerged as a leader by putting efforts in positioning the organisation in the right place by adopting proper strategy, planning, guidance and execution. In addition to being an Agricultural Science graduate which has been instrumental to his success in Rural banking he has done CAIIB from Indian Institute of Bankers. Besides he has also attended numerous advanced level programs both in India and abroad. Mr. Sahoo lives in Bhubhaneshwar where in addition to his flair for reading, he is now actively engaged in social work and helping people wherever his acquired skills and knowledge can be put to use. MR. UMESH CHANDRA PANDEY Mr. Umesh Chandra Pandey is a Fellow Chartered Accountant with Bachelor’s degree in Commerce. He is a Senior Partner at M/s B.M. Chatrath & Co. LLP since 1991. Mr. Umesh Chandra Pandey has a considerable and great deal of working experience in the field of Statutory Audit of Listed & Public Ltd. Companies, Corporate Law, Taxation – Domestic & Transfer Pricing, Project Report Preparation, M & A Transactions, Statutory Compliance Audit – Direct Tax/ Indirect Tax & Labor Laws. He has conducted Central Statutory Audit of Banks like Bank of Baroda, Central Bank of India, State Bank of India, Canara Bank, Union Bank of India and Government Company Audits of South Eastern Coal Fields Ltd, Indian Oil Ltd, Oil India Ltd, Steel Authority of India & Power Grid Ltd. Mr. Umesh Chandra Pandey is specialized in conducting due diligence of MSME and Heavy Industries of Scheduled Commercial Banks and is empanelled by IBA for conducting ASM Audit. Mr. Umesh Chandra Pandey has been an Independent Director on the Boards of Tourism Finance Corporation of India Ltd since 2005 to 2010 and M/s Engineers India Limited from 2015 to 2019. He is Member of CII North India Committee entrusted with the affairs of Micro Small Medium Enterprises, Economic Affairs & Taxation, Industrial Relation, Corporate Social Responsibility, Foreign Trade Policy and Guide to Export & Import. MR. ANIL KUMAR GOEL Mr. Anil Kumar Goel is a Fellow Chartered Accountant with Bachelor’s degree in Commerce (H) and Master’s degree in Social Work. He is a qualified Arbitrator & Mediator, Information Systems Auditor (DISA), Forensic Auditor & Fraud Detector (FAFD), qualified as Peer Review Board of ICAI, qualified Examiner at ICAI, Member of various Research Groups of ICAI & NIRC since several years, Former MEC & Joint Secretary cum Treasurer of Sales Tax Bar Association, New Delhi. Moreover, he has been an Independent Director on the Board of RITES Ltd. from 01.04.2016 to 31.03.2020. Mr. Anil Kumar Goel has 34 years of extensive experience and substantial expertise in Corporate & Tax Laws, Consultancy, Statutory & other audits for Banks. His diverse clientele includes Manufacturers, Traders, Service Providers, Importers, Exporters, Societies, NGO, and Trusts etc. He has delivered many lectures at reputed Professional Forums like ICAI, Bar Association etc. and has published many articles in renowned Professional & Social magazines, Newsletters etc. on various professional & social issues. Mr. Anil Kumar Goel is the General Secretary of “Prakash Bandhu Sewa Samiti”, Trustee of “Jammu Kashmir Study Centre” (JKSC), Governing Council Member of “Asian Eurasian Human Rights Forum”, an NGO – Working for Global Human Rights. Besides, he is past President of Rotary Club at Rotary Intl Dist. 3012.  11 MR. ANAND KUMAR Mr. Anand Kumar is an information technology (IT) specialist who has experience of more than three decades in IT development and management. Mr. Kumar has done his Bachelors of Technology (Electrical Engineering) from IIT, Banaras Hindu University, Varanasi and Post Graduate Diploma in Management (PGDM) from IIM Lucknow. Mr. Anand Kumar has worked in various multi-national banking and financial services organisations such as Citigroup, HSBC, Barclays, Fiserv, etc. He has also served as a Director on the board of Fiserv India Pvt. Ltd. As Vice President – IT Delivery at Fiserv India, he managed all IT Delivery teams spread across Noida, Pune, and Bengaluru - in addition to offshore staff placed in Business Units and at client sites. Mr. Kumar managed application development, implementation, and support activities for Fiserv products in areas such as core banking, lending, cards, payments, and risk. He also led the design and execution of innovative programs such as Target Zero Defects in delivery, thereby significantly improving organisational credentials, revenue growth, and business confidence. Mr. Kumar has made significant contributions to the rapid growth and consolidation of four companies in India - i-flex solutions ltd., HSBC Global Technology Centre, Barclays Technology Centre, and Fiserv Global Services. He also worked for the Ministry of Communications, Govt. of India from 2017 to 2019. MR. SUDHIR GUPTA Mr. Sudhir Gupta joined the services of the Bank as Probationary Officer in the year 1989 and has served the Bank in different capacities across the operational topography of the Bank ranging from business operations at Branches, heading three different Zones of Bank as Zonal Head and in leading important departments i.e. Customer Care, Credit Audit, BSD /CCM at Corporate Headquarters. Mr. Gupta has also demonstrated his leadership skills in J&K Grameen Bank where he was deputed as chairman for a period two years. During his tenure as Chairman of J&K Grameen Bank, he accomplished the strategic targets within the defined timelines. Carrying a paragon of capability, expertise and professionalism to the chair that extends over thirty years, his areas of expertise include Credit, Finance, Corporate & Retail Banking, Customer Service, Trade Finance, Foreign exchange, Business continuity planning, etc. MS. SHAHLA AYOUB Ms. Shahla Ayoub is a young Economist of J&K. She works presently as Assistant Professor in Department of Higher Education, Government of J&K. Having worked as Assistant Director in Economics and Statistics, Department of Planning, Government of J&K before joining the Department of Higher Education, She brings to Board an affluence of Economic expertise and perspicacity. She has a yearning and yawning interest in the field of economic research, especially in the areas of Conflict Economics, Financial Inclusion and Developmental Economics. She has to her credit a number of publications, out of which following have carried more impact; i. Good Governance: Indian issues and concerns (published in European Academic research, Vol III, issue X; Jan 2016, ISSN No 2286-4822). ii. Conflict and Economic warfare; Insights from Kashmir, (Golden research Thoughts, Vol. II, issue VII, Jan 2013, ISSN No 2231-5603) Jan 2016, ISSN No 2286-4822).  12 iii. A disparity in the sense of security causes disparity in economic welfare – A case study of conflict hit households in urban Srinagar” (published in European Academic research, Vol III, issue X, Jan 2016,ISSN NO 2286-4822). iv. She has also presented a paper on “Response of Households to conflict: A case study of District Srinagar at an International seminar organized by Indian Economic Association (IEA), May 2012, and also on Financial Inclusion of Handicraftsmen in District Srinagar.  13 Service Regulations & Code of Conduct A code of conduct is a set of rules outlining the norms and rules and responsibilities of employees, which is written for employees of a company to protect its business and informs the employees of the company’s expectations. It is ideal for even the smallest of companies to form a document containing important information on expectations from its employees. The conduct of our officers is governed by Officers Service Manual 2000 and Bipartite Settlement governs the services of workmen staff. Some employees do not follow the set norms, rules enumerated in these regulations because: (a) Lack of awareness of Company’s rules and regulations; (b) False promises made by superiors; (c) Absence of any procedure to handle grievances; (d) No action taken when required; (e) Personal frustrations and misunderstandings. There could be many other different reasons for indiscipline depending upon individual differences. Why do we want Discipline? (a) Discipline is essential in any organization for improving the employee morale as well as to increase the productivity which is the ultimate goal of any organization. (b) Discipline is of utmost importance for harmonious working with a view to achieve Company’s objectives. The following conduct rules are to be invariably observed by the officer as well as employees of the bank. Since there being no separate rules of conduct for workmen staff in the Bipartite, the following rules apply to them in to-to. OBSERVANCE OF SECRECY a) Every employee shall maintain the strictest secrecy regarding the Bank's affairs and the affairs of its constituents and shall not divulge directly or indirectly an information of a confidential nature either to a member of the public or to an outside agency or to any other employee of the bank not entitled to such information unless: i) divulging of such information is in accordance with the law or in accordance with the practice and usage customary amongst banks; ii) he is compelled to divulge such information by judicial or other authority; iii) Instructed to do so by a superior officer in the discharge of his duties. Proper behavior in private life i) An employee is a brand ambassador of the bank and he should desist from exhibiting any immoral/unethical behavior in his private life. Neglect of his wife and family or in the case of an unmarried person neglect of his dependent parents, may be regarded as a good and sufficient reason to  14 justify action being taken against him under these rules. Even the comments on the social media should not depict any indecency by way of foul language or otherwise. ii) No employee shall circulate any media /posts /literature on any type of media aimed at outraging someone's "religious feelings" or creating conflicts among the different sections of the society on the basis of religion, caste, creed colour or sex. iii) No employee shall discuss on any form of media any scheme, circular, policy guideline or any internal matter of the bank in such a manner which has the potential to cause reputational loss to the bank. However there shall be no restriction in using the channels for promoting these schemes aimed at achieving the business goals of the bank. iv) The Bank’s computer systems are to be used for business purposes only. Personal use of social media networks or personal blogging of online content is discouraged and could result in disciplinary action except for the employees who have sought permission from the competent authority. Taking up of employment outside the Bank i) No employee whether on leave including leave without pay or active service shall, except with the previous sanction of the competent authority engage directly or indirectly in any trade or business or undertake any other employment either on part-time or whole time basis outside the Bank. Provided that an employee may, without such sanction, undertake honorary work of a social or charitable nature or occasional work of a literary, artistic, scientific, professional, cultural, educational, religious or social character, subject to the condition that his official duties do not thereby suffer, but he shall not undertake or shall discontinue such work if so directed by the competent authority. ii) Every employee shall report to the Bank if any member of his family is engaged in a Trade or Business including as a sleeping partner or owns or manages an Insurance agency or commission agency. iii) No employee shall, without the previous sanction of the Bank, except in the discharge of his official duties take part in the registration, promotion or management of any Bank or other company which is required to be registered under the companies Act 1956 or any other law for the time being in force or any co-operative Society for commercial purpose. Provided that an employee may take part in registration, promotion or management of a co-operative society substantially for the benefit of the employees, registered under the co-operative societies Act, or any other law for the time being in force or of a literary, scientific or charitable society registered under the societies registration Act or any corresponding law in force. iv) No employee may accept any fee for any work done by him for any public body or any private person without the sanction of the competent authority. v) No employee shall act as an agent of, or canvass business in favour of an insurance company or corporation in individual capacity. Contribution to Newspapers, Radio, Electronic media, etc. i) No employee shall except with the previous sanction of the competent authority, own wholly or in part or conduct or participate in the editing or management of any newspaper or any other periodical publication. ii) No employee shall except with the previous sanction of the competent authority or except in the bonafide discharge of his duties participate in a radio broadcast or contribute an article or write any letter either in his own name or anonymously or in the name of any other person to any newspaper or periodical or make public, or publish or cause to be published or pass on to others any document, paper or information which may come into his possession in his official capacity.  15 iii) No employee shall except with the previous sanction of the competent authority publish or cause to be published any book or any similar printed matter of which he is the author or not or deliver talk or lecture in public meeting or otherwise. Provided that no such sanction shall, however, be required if such broadcast or contribution or publication is of a purely literary, artistic, scientific, professional, cultural, educational, religious or social character. iv) No employee shall cause disrepute to the brand image of the Bank on social media viz. Facebook, Twitter, Whatsapp, Youtube, etc. and shall not express views disparaging the Bank’s Management and its policies, on such electronic media. v) No employee (with the exception of those whose nature of duties requires usage of Social Media) shall use the Social Media during working hours and shall devote maximum time to the overall pursuit of the corporate business objectives. vi) No employee shall form or join a group or be part of a group in any social media platform which has been created with an intention to spread malicious, misleading, unverified information concerning the Bank. vii) No employee shall write anti Government posts/comments and use derogatory, unparliamentarily and defamatory language on social media /micro blogging platform and shall not write or post any such communication which is prejudicial to the interests of the sovereignty and integrity of India, the security of the state, friendly relation with foreign states, contempt of court or incitement of an offence. viii) No employee shall post, upload or share any such information which may result into breach of intellectual property rights. ix) No employee shall use the name Jammu and Kashmir Bank or JK Bank while expressing any views, unless authorized. x) No employee shall collude with Bank’s competitors or employees and canvass for any donation or third party marketing/business promotional activities/affairs. xi) No employee shall express any view about the Bank’s working/business/any of Bank’s official unless with prior written approval from controller. xii) No employee shall publish/forward any official information/circulars/documents etc. which constitute record of the Bank, without prior approval from the controller. xiii) No employee shall post or upload any link to chain mail or junk mail on social media. xiv) No employee shall write about, comment on, or answer questions regarding any legal matter involving Jammu & Kashmir Bank. xv) No employee shall discuss or disclose any content related to any colleagues, competitors, customers, suppliers or other third parties including their personal details without prior consent. xvi) No employee shall express/forward any view(s) or opinion on behalf of the Bank or by using his/her official position in the Bank unless with prior written approval from Competent Authority. 1. Demonstrations No employee shall engage himself or participate in any demonstration which is prejudicial to the interests of the sovereignty and integrity of India, the security of the state, friendly relations with foreign states, public order, decency or morality or which involves contempt of court, defamation or incitement to an offence. 2. Joining associations prejudicial to interests of the country No employee shall join, or continue to be a member of an association, the objects or activities of which are prejudicial to the interests of the sovereignty and integrity of India or public order or morality.  16 3. Public demonstration in honour of Bank employees No employee shall, except with the previous sanction of the competent authority, receive any complimentary or valedictory address or accept any testimonial or attend any meeting or entertainment held in his honour, or in the honour of any other employee of the Bank. No employee shall however, either directly or indirectly exercise pressure or influence on any employee of the Bank to induce or compel him to subscribe to any farewell or entertainment. Provided that nothing in this rule shall apply to:- a) a farewell entertainment of a substantially private and informal character held in honour of an employee of the Bank on the occasion of his retirement or transfer or any person who has recently quit the service of the Bank, and b) the acceptance of simple and inexpensive entertainment arranged by association of fellow employees; 4. Absence from duties i)No employee shall absent himself from his duty or be late in attending office or leave the station without having first obtained the permission of the competent authority; provided that in the case of unavoidable circumstances where obtaining of prior permission is not possible or is difficult, such permission may be obtained later subject to the satisfaction of the competent authority that such a permission could not have been obtained beforehand. ii) No employee shall ordinarily absent himself in case of sickness or accident without submitting a proper medical certificate. Provided that in the case of temporary indisposition or sickness of a casual nature, the production of a medical certificate may, at the absolute discretion of the competent authority, be dispensed with. 5. Acceptance of gifts by Bank Officers/Employees Objective i)The complex and fragile relationships between financial institutions and outside public/private organizations and individuals necessitate the clarification of standards of accountability for banks personnel. Requirements for ethical behavior and conduct are especially paramount in banking sector. ii) The J&K Bank’s Officers/employees have a responsibility to the public in the performance of their official duties. High institutional and personal standards of conduct must be maintained to fulfill that responsibility. These standards must include avoiding any actions that would create the appearance of violations of laws or ethical principles as set out in this policy. iii) These rules for Acceptance of Gifts sets forth a code of accountability for J&K Bank’s officers and employees in the discharge / performance of their responsibilities. Principles: i) Accepting a gift in course of business may create a sense of obligation or the appearance of obligation. A gift can be anything of value, including such items as a ticket to a sporting event or play or theatre, a non-business meal, a bottle of wine, a free or concessional service, a special discount, or an all-expense paid trip to a conference or trade show or of any entertainment. ii) Employees of the Bank shall avoid using their positions for purposes that are, or give the appearance of being, motivated by a desire for any private gain directly or indirectly for themselves or others, such as those with whom they have family, business or other ties. iii) Bank’s employees shall exercise utmost good faith in all transactions, activities and behaviors related to their duties to the system and its property and resources.  17 iv) The principles of good faith and honest dealings apply to all aspects of the officers/ employees responsibilities and activities on the part of the bank, not just those identified in this policy as subject to particular statutes or causes for particular concern. v) An officer or employee of the Bank( or member of his/her family) should not solicit or accept any gift, favour, privilege, benefit, service facility, exemption or any article or thing of value that might influence the officer/employee to perform his or her job otherwise than in normal course. vi) An officer/employee should assume that anyone having business with the bank as customer, contractor, or vendor or as any other stakeholder is likely to be seen as attempting to carry favor if that person provides any gift or benefit or facility or advantage or concession etc. to the officer/employee. vii) The only gifts and benefits not subject to this policy are those which are perishable in nature like sweets etc. and memorabilia having no significant material and market value and being in the form of non-cash items of less than ₹5000.00, conferred on account of kinship or a personal or professional relationship independent of officers/employees status, and those used solely to defray expenses accrued in the performance of official duties that are not reimbursable by the bank. viii) Cash/Bullion/Jewellery must not be accepted in any case. ix) If circumstances make it appropriate to accept a gift that may exceed the threshold value as above , the officer/employee may accept the same on behalf of the bank but deposit the same with the reporting officer to whom he normally reports with the following details: a) The identity of the person giving the gift. b) A brief description of the gift. c) The Business reasons for the gift, and d) An estimated value of the gift. x) The ideal manner in which to return a gift that does not fit in the category above, is to return the gift to the person who gave the gift with a polite letter, the format of which is contained in annexure to this chapter. xi) Customary business meals shall not be considered as gifts. These shall be treated as routine meals; similar in cost to own meals when one entertains clients. 6. Lending and Borrowings No employee shall, in his individual capacity: i) borrow or permit any member of his family to borrow or otherwise place himself or a member of his family under a pecuniary obligation to a broker or a money lender or a subordinate employee of the bank or any person, association of persons, firm company or institution, whether incorporated or not, having dealings with the Bank; ii) buy or sell stocks, shares or securities of any description frequently or make purchase of scrips, without funds to meet the full cost thereof; iii) incur debts at a race meeting; iv) lend money in private capacity to a constituent of the Bank or have personal dealings with such constituent in the purchase or sale of bills of exchange, Government securities; and v) guarantee in his private capacity the pecuniary obligations of another person or agree to indemnify in such capacity another person from loss except with the previous permission of the competent authority. Provided that an employee may give to or accept from a relative or personal friend a purely  18 temporary loan of a small amount free of interest; or operate a credit account with a bonafide tradesman or make an advance of pay to his private employee. Provided further that an employee may obtain a loan from a Co-operative Credit Society of which he is a member or stand as a surety in respect of a loan taken by another member from a Co-Operative Credit Society of which he is a member. 7. Speculation in stocks and shares and investments No employee shall speculate in any stock, shares or securities or commodities or valuables of any descriptions or shall make investments, which are likely to embarrass or influence him in the discharge of his duties. Provided that nothing in this rule shall be deemed to prohibit an employee from making a bonafide investment of his own funds in such securities as he may wish to buy. 8. Indebtedness An employee shall so manage his private affairs as to avoid habitual indebtedness or insolvency. An employee against whom any legal proceedings are instituted for the recovery of any debt due from him or for adjudging him as an insolvent shall forthwith report the full facts of the legal proceedings to the Bank. 9. Movable, immovable and valuable property i) Every employee on his first appointment and thereafter at the close of every calendar year, shall submit a return of his assets and liabilities in the form provided in the related link of the People’s System , giving full particulars regarding: a) The immovable property inherited by him or owned or acquired by him or held by him on lease or mortgage, either in his name or in the name of any member of his family or in the name of any other person. b) Shares, debentures and cash including bank deposits inherited by him or similarly owned or acquired or held by him. c) Other movable property inherited by him or similarly owned or acquired or held by him, and d) Debts and other liabilities incurred by him directly or indirectly ii) All employees shall report in the prescribed form to the competent authority in advance about the acquisition or disposal of any immovable property by lease, mortgage, purchase, sale, gift or otherwise either in his own name or in the name of any member of his family. Provided that the previous sanction of the competent authority shall be obtained by the employee if any such transaction is with any staff member or with a person having dealings with the Bank. While intimating the competent authority about acquisition of any property an employee shall give details of the source from which he intends to finance the same. iii) Every employee shall in the prescribed form report to the competent authority every transaction concerning movable property owned or held by him either in his own name or in the name of a member of his family if the value of such property exceeds Rs.2,50,000/- provided that the previous sanction of the competent authority shall be obtained if any such transaction is with any staff member or with a person having dealings with the Bank.  19 Sanction of the competent authority shall, however, be obtained invariably for sale of any durable consumer good including a conveyance, i.e., motor cycle, scooter, car, etc. purchased with loan taken from the Bank, or for purchase of a second hand conveyance car/scooter, etc. out of loan to be raised from the Bank. iv) The bank may at any time, by general or special order require an employee to furnish within a period to be specified in the order a full and complete statement of such movable or immovable property held or acquired by him or on his behalf by any member of his family as may be specified in the order. Such a statement shall, if so required by the bank, include the details of the means by which or the source from which such property was acquired. 10. Vindication of acts and character of an employee No employee shall, except with the previous sanction of the bank, have recourse to any court or to the press for vindication of any official act which has been the subject matter of adverse criticism or an attack of defamatory character. Provided that nothing in this rule shall be deemed to prohibit an employee from vindicating his private character or any act done by him in his private capacity and where any action for vindicating his private character or any act done by him in private capacity is taken, the employee shall submit a report to his immediate superior regarding such action. 11. Restrictions regarding marriage i) No employee shall enter into, or contract a marriage with a person having a spouse living; and ii) No employee, having a spouse living, shall enter into, or contract a marriage with any person provided that the Bank may permit an employee to enter into, or contract any such marriage as is referred to in clause (i) if it is satisfied after making proper enquiries that: a) such marriage is permissible under the personal law applicable to such employee and the other party to the marriage; and b) there are sufficient grounds justifying a second marriage; c) if permission is sought on the alleged sickness of a spouse, necessary medical certificate should be obtained; and d) in the case of a male employee, contracting a second marriage, arrangements for maintenance of his wife are made by him. An employee who has married or marries a person other than of Indian Nationality shall forth with intimate the fact to the Bank. 12. Consumption of intoxicating drinks or drugs i) An employee shall not take any intoxicating drinks, or drugs while on duty and shall abide by any law relating to intoxicating drinks or drugs in force in any area in which he may happen to be posted for the time being. ii) It is also the duty of an employee to see that: a) he is not affected in any way by the influence of any intoxicating drink or drug; b) he does not appear in a public place in a state of intoxication and c) he does not habitually use any intoxicating drink or drug to excess 13. Taking part in politics a) No employee shall take part in or subscribe in aid of, or assist in any way any political movement in the state or outside the state within the country or outside.  20 b) No employee shall permit any person dependent on him for maintenance or under his care or control to take part in or in any way assist, any movement or activity which is, or tends directly or indirectly to be subversive of Government as by law established in India or in any of its states. No employee shall take part in any anti-secular activity or of activities tending to create communal disharmony. 14. Sexual harassment in work places Every employee shall exhibit decent behaviour with other employees at his work place. No employee shall cause sexual, harassment to other women employees at his work place. For this purpose, sexual harassment includes anyone or more of the following unwelcome acts or behavior (whether directly or by implication) namely: a) physical contact and advances; or b) a demand or request for sexual favours: or c) making sexually coloured remarks; or d) showing pornography; or e) any other unwelcome physical, verbal or non-verbal conduct of sexual nature. Rules regarding Sexual Harassment at workplace shall remain guided by the Sexual Harassment at workplace (Prevention, Prohibition and Redressal) Act, 2013. Acts of omission and commission Every employee shall at all times take all possible steps to guard against commission of any of the following acts which constitute acts of misconduct and are punishable under rules: a) Unpunctual or irregular attendance and absence without leave overstaying sanctioned leave without sufficient grounds or un-authorized absence while availing joining time; b) Avoiding to join the place of posting ; accorded by transfer orders issued by Competent Authorities of the Bank ; c) Neglect of work, negligence in performing duties; d) Committing nuisance on the premises of the Bank; e) Entering or leaving the premises of the bank except by an entrance provided for the purpose; f) Breach of any rule of business of the bank or instructions for the running of any department; g) Holding or attempting to hold or attending any meeting on the premises of the bank without the previous permission of the Management or except in accordance with the provisions of any rule or law for the time being in force; h) Failing to show proper consideration, courtesy or attention towards his superiors, customers or fellow employees; unseemly or unsatisfactory behaviour while on duty; i) Marked disregard of ordinary requirements of decency and cleanliness in person or dress; and j) Showing undue favours to any party by grant of concessions, banking facilities/accommodation, etc. which may either be beyond his powers, or against the Banking practice likely to involve any loss to the Bank. k) Willful damage or attempt to cause damage to the property of the bank or any of its customers; l) Wilful insubordination or disobedience of any lawful and reasonable order of the Management or of a superior. m)Wilful slowing down in performance of work; n) Gambling or betting on the premises of the Bank; o) Doing any act prejudicial to the interests of the bank or gross negligence or negligence involving or likely to involve the Bank in series loss;  21 p) Giving or taking bribe or illegal gratification from a customer or an employee of the bank; q) Misappropriation of Bank's property, money or stores; r) Corruption, embezzlement or misuse of official position or powers for personal gain; s) Falsification of bank's records, gross irregularity or negligence in the discharge of official duties with a dishonest motive; t) Any offence or conduct involving moral turpitude; u) Submission of false claims on the bank like, L.F.C. claims, T.A. claims, medical reimbursement, house rent, entertainment, conveyance claims, etc. v) Abetment or instigation of any of the acts or ommissions prohibited under these rules; w) Knowingly making a false statement in any document pertaining to or in connection with his employment in the Bank or in connection with Bank's business; x) Resorting to unfair practice of any nature whatsoever in any examination conducted by the Indian Institute of Bankers or by or on behalf of the bank or where the employee is caught in the act of resorting to such unfair practice and a report to that effect has been received by the Bank from the concerned authority ; y) Possessing of property (movable and immovable) disproportionate to the disclosed sources of income ; z) Manipulating of entries in records of Bank to conceal actual position or cover of any irregularity with dishonest motive. Za) Availing of “Bills charging” facility from any branch of the Bank against the cheques drawn without sufficient balance in the relative account. Zb) Acting in a manner as would reflect upon reputation, integrity or good faith or devotion to duty. Zc) Gross recklessness or misconduct in the discharge duties; Zd) Acting in a manner which is unbecoming of an officer; Ze) Non observance of KYC norms leading to the creation of fictitious accounts. Zf) Recurrent instances of sanction of overdrafts / drawings in excess of discretionary powers/ sanctioned limits without reporting; Zg) Frequent instances of accommodation granted to a party against norms. Zh) Creating nuisance using un-parliamentary language or exhibiting arrogance/disorderly behavior against colleagues/superiors or customers in the premises of the Bank disrupting its functioning. ZI) Holding cash remittance in transit beyond reasonable period. ZJ) Non observance/defiance/violations to statutory/ regulatory guidelines being in force from time to time and/or non-cooperation in any manner with concurrent/statutory/RBI and other auditors conducting audit on Branches/ offices. ZK) Acts facilitating perpetration of frauds/embezzlements in the Bank or any sort of connivance/association with perpetrators of fraud. ZL) Non implementation of placement orders within the stipulated period by the concerned Branch Head/Sectional Head and non-compliance with training orders. ZM) Updation of false dependent details for claiming benefits like LFC, TA, medical reimbursement etc. ZN) Blatant violations of systems and Procedures. ZO) Failure to keep the Controlling Authorities/superiors informed of the critical issues/transactions in time. ZP) Noncompliance with the inspections regarding rectification of irregularities pointed out in inspection/audit reports. ZQ) Misuse, exploiting or fiddling with the automation technology in any manner for pecuniary interests or with dishonest motive. ZR) Revealing/sharing of password (Finacle) to anyone including any superior officer of the Bank.  22 NOTE: Acts of omission and commission listed above are only illustrative in nature and not exhaustive. These will not in any way prejudice the generality of the term Misconduct. Line of action Any violation to conduct norms constitutes misconduct. Thus disciplinary proceedings are initiated against delinquent employee. When it is established that there is a prima-facie case, a charge sheet is framed against the delinquent employee, which must be specific and it must set down all the relevant particulars regarding the alleged offence, the incidents, the date, time and the place where the incident took place. Each incident should form a separate charge and contain reference to relevant rules and regulations. The time within which the officer is required to reply the charge-sheet should also be indicated therein. In case reply submitted by the delinquent officer is not found satisfactory by the Disciplinary Authority, the matter is put to full dress departmental enquiry. After receipt of enquiry report, a Show Cause Notice is issued to the delinquent employee asking him to show cause why such and such punishment be not imposed upon him for the charges proved against him. The notice is accompanied by a copy of the report of the Enquiry Officer. However, the show cause notice is issued to enable the officer to make representation against the penalty proposed and, therefore, the question whether he is guilty or not cannot be challenged at this stage. At this stage, the officer has no right to lead additional evidence nor can he insist on production of previous statements of witnesses. There is no question of repeating an enquiry, the representation can be in respect of the penalty only. The employee has the right to inspect the documents or procure copies even at the stage of show-cause notice, but he has no right to any personal hearing. The competent authority may impose one or more of the following penalties on an officer for acts of mis-conduct: A) Minor penalties a) Censure; b) Withholding of increment(s) of pay with or without cumulative effect; c) Withholding of promotion; d) Recovery from pay or from such other amount as may be due to him of the whole or a part of any pecuniary loss caused to the Bank by negligence or breach of orders; and e) Reduction to a lower stage in time scale of pay for a period not exceeding 3 years without cumulative effect and not adversely affecting the officers pension B) Major penalties f) Save as provided for in ( e ) above, reduction to a lower stage in the time scale of pay for a specified period with further directions as to whether or not the officer will earn increments of pay during the period of such reduction and whether on expiry of such period the reduction will or will not have the effect of postponing the future increments of his pay. g) Reduction to a lower grade or post, or to a lower stage in a time scale; h) Compulsory retirement; i) Removal from service which shall not be disqualification for future employment; j) Dismissal which shall ordinarily be a disqualification for future employment.  23 PeopleSoft (HRMS): Introduction: HRMS Stands for “Human Resource Management System” and combines the HR functions of the organization with technology to automate all the human resource functions within the organization. The Human Resource management system offers a wide variety of benefits to both small and large business organizations. Benefits can range from increased efficiency to positive incline in productivity of the Organization as a whole, which in turn can lead to increased profits. HRMS IN J&K BANK J&K Bank as an organization has always kept itself updated with all the technological advances happening around and was one amongst the first banks in the banking industry to go for a Centralized HRMS Solution way back in year 2008.Bank has a Centralized HRMS solution for all HR related activities, the application is named as People’s System which under its umbrella offers all HR Services to employees. o Payroll and Compensation Management. o Employee income Tax Management(TDS). o Workforce Administration. o Learning & Development. o Performance Management & Appraisals. o Recruitment & On boarding Management. o Leave & Absence Management. o Employee benefits Management. o Self Service Employee Portal. o Terminal Benefits. o HR Analytics and Reporting. People’s System (An Employee Friendly portal) Logging into People’s System: People’s System can be accessed through a web browser (Internet Explorer/google Chrome) using the following link within Intranet. http://ps.jkb.com/ System shall ask for a user ID and a password User ID : Employee code prefix with 0(zeros) to make it six digits e.g. 032758 Password : Employees’ date of birth (YYYY-MM-DD). Please note:  For the first time users it is mandatory to change password,  Password expires once in every 45 days;  Minimum password length 6 characters;  Password cannot be equal to USER ID. Features Offered by People’s System for an Employee: People’s System has been provided with a Self Service option wherein employee can  24 1. View/Edit Personal Information: Employee can view their personal details & can update their mailing Address, Emails, Telephone Numbers, Spouse details, family information, Competencies & Achievements which will be validated by the HR Manager after proper verification. 2. Initiate Performance Report: Towards our commitment to develop a transparent Performance Management System (PMS) all Employees can initiate their annual Performance reports from their own users which will be automatically submitted to Appraiser, reviewer & HRDD. It will enable employees to highlight their performance vis-à-vis Key Responsibility areas. The PMS template applicable is created by HRDD every year and is intimated to employee via an Email. 3. Apply & Manage leaves: All Employees can apply for leaves online under “Absence Management” option of Self Service. All applied leaves will follow the proper approval channel. Absence Management Module has been configured in consonance with Service Conditions applicable to all employees. 4. Raise Reimbursement Claims: All reimbursement claims namely Medical/Travel/Local Conveyance/Mobile etc can be Claimed Online, System is configured to allow reimbursements as per an employee’s eligibility. Employees can create Reimbursement Claim using Navigation: Employee Self Service->Employee Request->Reimbursements 5. View Salary & Compensation History: People System takes care of Salary disbursement of all the employees, Salary along with other reimbursement are credited directly in employee’s 16 digit account numbers. Component wise bifurcation of each salary component is available in Salary Slip for each month. Please note that salary/reimbursement payouts are made only once in a month and there are no interim payouts. 6. Calculation of Annual Tax Liability: Towards our focus on paperless Office and hassle free HR service people’s System provides employees with the facility to declare their investments online for Calculation of Annual tax liability.Employees can upload Scanned Copies of their Investments in the “submit Tax declaration” option of people’s System which are duly verified by concerned reporting managers. People’s System uses the details Submitted by employees to arrive at your net tax liability and TDS is deducted accordingly in accordance with rules and regulations of issued by income tax department. Digitally Signed Form 16 is issued by HRDD required for submission of annual tax returns is made available as a PDF document under View salary Slips option of people’s System. 7. Adding a new License/Certification: J&K bank as an organization is committed to overall development of its Workforce and encourages employees to go for certifications and acquire knowledge which can bring value addition to an employee’s job role and bank as a whole, once an employee passes a banking related Course/certification he/she can add the same to his profile in people’s System which will be validated by his reporting manager and HR Manager after proper verification, certification acquired shall be added to his profile. 8. Staff loans viz; Cash Credit facility, Festival Advance, Car and Consumption loans: For availing these facilities, an employee has to apply through Peoples System Loan Module. Employees can apply Loans using Navigation: Employee Self Service->Employee Request Tile->Request for Loan  25 9. Filing of Immovable / Movable Property by Officers / Officials: Each employee on his/her first appointment and thereafter at the close of every calendar year shall submit a return of his assets and liabilities, giving full particulars regarding movable / immovable properties. The employees have to submit their property details on yearly basis using navigation link as: Nav Bar -> Menu -> Self Service -> Property Statement. 10. Addition of Dependent Family Members: Employees who have qualified dependent Family members as per the norms set by the Bank Management can add them in People System. The employees can Add Dependents using Navigation: Employee Self Service->Employee Request Tile->Manage Dependent Information 11. Relieving and Joining on Account of Transfer of an employee: In order to update the People System Profile(Attendance Profile) of an employee on account of transfer Order issued by relevant department appended procdure has to be followed: Step 1. Relieving Order (Issued by Supervisor): Supervisor: Manager Self-Service --> Approve Employee Request (Tile) --> Transfer Posting --> Initiate Relieving Step2. Joining Report (Submitted By Employee) Employee: Employee Self-Service --> Employee Request (Tile) --> Transfer Posting --> Initiate Joining Supervisor: Manager Self-Service --> Approve Employee Request (Tile) --> Transfer Posting --> Approve Joining Common Tasks How to apply for Casual leave/Privilege leave/Sick leave? Login to People’s System and follow the navigation Self Service--> Time reporting--> Report time--> Absence request. OR Click “Create Absence Request” from Employee Quick links Select the absence type from the option “Filter by Type”. Select absence name from “Absence Name” field. If applying for one day casual leave mention the same start and the end dates. Mention End Date for leave duration more than 1 day Mention the “Absence Reason”. Click “Calculate duration” and click on the option “Forecast balance”. Write comments about leave taken in brief. Click on the “Submit” option directly to submit the leave. Please note during 1st Calendar year of your regular Service “An officer Shall be Entitled to causal leave only on pro rata basis at the rate of one day for each Completed month of service or a part thereof”. Casual leave cannot be extended beyond 4 days. How to view leave balance? Login to People’s System and follow the navigation Navigation: Self Service> Time Reporting> View Time> Absence Balances How to check LTC/LFC Block? Login to People’s System and follow the navigation Navigation: Self Service--> Time Reporting--> Report Time-->LTC Block.  26 How to Check Status of a leave already applied? Login to People’s System and follow the navigation Navigation: Self Service--> Time Reporting--> Absence Request History--> Click on the leave type. How to check status of claims? Login to People’s System and follow the navigation Navigation: Self Service--> Claims--> Claim Type --> Claim Status-> Search How to apply for Local Conveyance/Petrol Claim? Login to People’s System and follow the navigation Self Service--> Claims--> Create Claims. OR Click “Create Claims ” from Employee Quick links Select the option “Petrol Claim”& click on the link “Create a New Claim”. Enter the date of the month for which the Local Conveyance is being claimed. Select the appropriate option from the field “Vehicle Type” (No vehicle,2wheeler or 4wheeler as applicable). Enter the fields “Vehicle Number”, “Fuel Filled”&“Price” per Liter for the Normal Fuel. To add another row click on the “+” sign, in case more than one month’s Local Conveyance is to be claimed. Once all the details are filled, enter the number of leaves taken during the period. Click on the option “Submit” to submit your claim. Note the Petrol Claim Number for your future reference. Please note System is Configured to display the entitlements as per your eligibility How to view Pay Slips? Login to People’s System and follow the navigation Navigation: Self Service--> Payroll & Compensation--> View PaySlips--> Click on the Payment Date of the month to view the PaySlip Please note that Adobe Reader for PDF needs to be installed to view Pay Slips. How to add a new Certification/Degree in people’s System? Login to People’s System and follow the navigation Self-service-->Learning & Development--->My current profile-->Qualifications tab Add a new License/Certification. Click on submit button. The added certification will be routed to your reporting manager for endorsement, once approved it shall be routed to HR manager for final approval. How to declare investments for purpose of tax assessment? Login to People’s System and follow the navigation Self-service-->payroll and Compensation->Tax Savings Declaration INDOR Click “Submit tax Declaration” link from Employee Quick links Click on various Sections as displayed in the page e.g Chapter VI A 80CCC Enter the amount invested Upload the requisite proof by clicking on Upload Button (file formats PDF, doc, jpeg) are only allowed to be uploaded. Click on Submit button. How to add phone numbers? Login to People’s System and follow the navigation Self Service à Personal Informationà Phone Numbers Click on Add a Phone Number  27 Select “Phone Type” as Business, enter the phone number, tick the preferred flag to set as preferred phone number. Click on “Save” button to save the changes. How to add Email Address? Login to People’s System and follow the navigation Self Service à Personal InformationàEmail Addresses Click on Add Email Address Select “Email Type” as Business, enter the Email Address, tick the preferred flag to set as preferred Email. Click on “Save” button to save the changes. How to add Emergency Contact Details? Login to People’s System and follow the navigation Self Service à Personal InformationàEmergency Contacts Click on Add Emergency Contact Enter the Contact Name. Select Relationship to Employee Add Address Click on “Save” button to save the changes How to add Family information? Login to People’s System and follow the navigation Self Service-> Personal Information->Family information Enter family member name. Select “Family type” from available options. Select “Relation with Employee”, Enter Date of birth & Occupation Click on “submit” Button to save the information Biometric Attendance System: Introduction: “Biometrics” means “life measurement” but the term is usually associated with the use of unique physiological characteristics to identify an individual. A number of biometric traits have been developed and are used to authenticate the person’s identity. The idea is to use the special characteristics of a person to identify him. By using special characteristics we mean the using the features such as face, iris, fingerprint, signature, etc. The method of identification based on biometric characteristics is preferred over traditional passwords and PIN based methods for various reasons such as: 1) The person to be identified is required to be physically present at the time- of-identification. 2) Identification based on biometric techniques obviates the need to remember a password or carry a token. A biometric system is essentially a pattern recognition system which makes a personal identification by determining the authenticity of a specific physiological or behavioral characteristic possessed by person/individual such as face, iris and fingerprint.  28 Biometric technologies are thus defined as the “automated methods of identifying or authenticating the identity of a living person based on a physiological or behavioral characteristic”. The biometrics should satisfy the following characteristics: 1. Universal: Every person must possess the characteristic/attribute. The attribute must be one that is universal and seldom lost to accident or disease. 2. Invariance of properties: They should be constant over a long period of time. The attribute should not be subject to significant differences based on age either episodic or chronic disease. 3. Measurability: The properties should be suitable for capture without waiting time and must be easy to gather the attribute data passively. 4. Singularity: Each expression of the attribute must be unique to the individual. The characteristics should have sufficient unique properties to distinguish one person from any other. Height, weight, hair and eye color are all attributes that are unique assuming a particularly precise measure, but do not offer enough points of differentiation to be useful for more than categorizing. 5. Acceptance: The capturing should be possible in a way acceptable to a large percentage of the population. Excluded are particularly invasive technologies, i.e. technologies which require a part of the human body to be taken or which (apparently) impair the human body. 6. Reducibility: The captured data should be capable of being reduced to a file which is easy to handle. 7. Reliability and tamper-resistance: The attribute should be impractical to mask or manipulate. The process should ensure high reliability and reproducibility. 8. Privacy: The process should not violate the privacy of the person. 9. Comparable: Should be able to reduce the attribute to a state that makes it digitally comparable to others. The less probabilistic the matching involved, the more authoritative the identification. 10. Inimitable: The attribute must be irreproducible by other means. The less reproducible the attribute, the more likely it will be authoritative. Need for an Automated Attendance System: In an era of Cutthroat competition, for businesses to flourish we need right people at the right place and at right time, Banking being a Customer centric industry requires providing best & timely service to our Customers. Any organization’s success is determined by how punctual its employees are just keeping a track of how many days a month an employee is absent from work will not suffice, it is equally important to keep a tab on labor regulations—what time an employee is reporting to office and what time he is calling it a day. Almost all Banking companies and large scale offices make use of time attendance systems to track employee punctuality and discipline on a daily basis. Keeping a track of employee attendance and their reporting times manually can get really arduous and time consuming. Benefits of using Automated Time & Attendance System: 1. To get rid of paper-based monitoring 2. To shift to a completely accurate and modern time tracking solution. 3. To save time. 4. To instill a sense of punctuality among employees 5. To make procedures more transparent. 6. To avail the benefits of real time data. 7. Enforcement of Company Policies and Legal Compliance  29 Working of Biometric Attendance System in J&K Bank Bank has recently introduced Facial recognition system in addition to the already existing Bio-Metric (finger-print) for the attendance of Employees posted in Branches/Offices spread across the geographical landscape of the country. Enrollment of Staff in Facial and Bio-metric devices With the introduction of new Bio-metric solution including Facial devices and new Bio-metric devices, the process for enrollment for attendance has been made seamless. a) Facial Enabled Devices & Enrolment: With the introduction of Facial recognition enabled devices (ID- 20), employees are able to mark their attendance in a speedy and contactless manner by virtue of dynamic face recognition technology. Facial recognition devices (ID- 20) devices are fast with an accuracy of more than 99.8%. These devices support accurate face recognition thereby enhancing the system’s overall level of security. The employees can enroll by updating their Photo in ‘Solus’ portal by the employees under ‘My Profile’ info tab and subsequent verification by the supervisors. Specifications for Photograph Upload:  In Colour, taken within the last 6 months to reflect your current appearance.  Taken in front of off-white / light background with full face view facing the camera.  The Image should be of passport size and image quality should be clear & not a scanned image.  Uploaded strictly in.jpg format with size 100 kb to 500 kb. Process of Marking attendance:  Align your face with device screen for a second  Attendance process is Competed When Device Screen displays your name and message “ATTENDANCE ACCEPTED”. b) Bio-metric (finger-print) Enrolment: The employees are able to enroll with Finger Print through the Bio-metric devices (ID-15) available at their locations. The enrollment shall be remotely supervised by the team at HRDD. The new Biometric device (ID-15) comes unique feature of marking attendance with various operational modes like Card only, Fingerprint only, Card and Finger and a processing time of less than 02 seconds.  30  Place your Finger-print / Biometric card in proximity with the machine installed at your respective Places of posting.  Wait Till the biometric sensor light blinks.  Keep your Enrolled finger on the sensor for a Second.  Attendance process is competed when biometric Sensor displays your name and message “ATTENDANCE ACCEPTED”. Viewing attendance from your Workstations Step 1: Once we log on to our desktops by default banks intranet Webpage is displayed, alternatively we can type URL in browser as reports.jkb.com to open Intranet. Step 2: On the top left Corner of Intranet Click “attendance” Hyperlink, this shall open attendance application in new tab. Step 3: You shall be prompted to login to the attendance System via User ID and password, User ID shall be your 6 digit Employee ID, and password shall be the same or Solus@123. To change the password, Click on “Settings” menu and Click Change Password system shall prompt to enter your Old password, the new password must satisfy following requirements: Minimum 7 characters Maximum 16 characters Alphanumeric characters At least one special character (e.g:! @ # $ % ^ & * _ + ~) Step 4: Once you login to application you shall see a dashboard, On clicking the Show Dashboard details, The first tab – My profile Info shall display your Personal Information (Employee Name, Employee Code, Designation, Division, Location) current days Login time. Second Tab- Self shall display your current day’s login time. Calendar Tab shall display your attendance for the current month. On clicking Show Calendar details, you can view current month’s calendar and next 2 months calendar, displaying your current Shift as GS for most of the cases, except for the employees working in departments where Shift rosters are in place e.g; Data Centers or IT Operations Centre of Bank. Chart Tab, shall display your weekly attendance in a customized chart format (Column, Line, Pie, Area, Bar, Scatter).  31 Attendance summary tab, it will be enabled by default and shall display your weekly attendance viz login Time, Exit Time, Assigned Shift, Standard In time for the Shift, Standard Out Time for the Shift. Alternatively you can go through monthly attendance by Clicking radio button “last 30 days” or you can go through a specified date Range as per your choice. Step 5: On clicking Show Calendar details, you can view current month’s calendar and next 2 months calendar, displaying your current Shift for most of the cases shall be marked as GS except for the employees working in departments where Shift rosters are in place e.g; Data Centers or IT Operations Centre of Bank. Understanding various tabs in attendance portal and their use:  My Attendance tab, it will be enabled by default and shall display your weekly attendance viz login Time, Exit Time, Assigned Shift, Standard In time for the Shift, Standard Out Time for the Shift. Alternatively you can go through monthly attendance by Clicking radio button “last 30 days” or you can go through a specified date Range as per your choice.  My punches Tab shall display the reader name on which you have marked attendance along with date and time.You can check your punch history by selecting available radio buttons for the desired date range.  My Absent Details Tab: Shall display your absent details by default it shall display last 10 days absence you can check your absence history by selecting available radio buttons for the desired date range.  Late/Early details tab: This tab will display your absent late coming/Early leaving details, by default it shall display last 10 days late coming/early leaving details, you can check your late coming/early leaving details by selecting available radio buttons for the desired date range. Attendance Reports: To view your attendance report, Click on “Attendance Menu”, then on “Reports” then “SAMS Attendance report” we can view various reports types under: a) Time card Report b) Late Coming Report. c) Early going report d) Absent Report. e) Continuous Absenteeism. The above mentioned Report types can be viewed over Specified date ranges viz weekly, monthly or user defined date ranges. Visibility: Attendance System has been designed keeping in mind highest degree of visibility and accountability at all operative levels, before we delve further into report visibility of an employee let us have a brief overview of organizational / administrative control of our bank.  32 Indian Financial System & Indian Banking Sector The banking system in India consists of commercial banks and co-operative banks. Commercial banks, which also include foreign banks and private banks, are the predominant segment. Cooperative banks, which are organized on the ‘unit’ banking principle, are mainly rural based although there are urban cooperative banks also operating in urban areas. A financial institution is a business entity whose primary activity is buying, selling or holding financial assets. Financial institutions provide various types of financial services. Financial intermediaries are a special group of financial institutions that obtain funds by issuing claims to market participants and use these funds to purchase financial assets. The focus of this write-up is on the Financial System and Banking Sector of India. It divides into two sections; First section describes the general overview of financial system which includes the constituents of the Financial System. It also describes the concept of bank, Historical Background, Functions and types of banks. Section B explains the phases of Indian Financial System & the Present Organizational Structure. It also focuses on the evolution of Indian Commercial Banking. It also explains the Historical Background of the Financial and Indian Banking sector. INTRODUCTION: A Financial system, which is inherently strong, functionally diverse and displays efficiency and flexibility, is critical to our national objectives of creating a market driven, productive and competitive economy. The financial system in India comprises financial institutions, financial markets, financial instruments and services. The Indian financial system is characterized by its two major segments- an organized sector and a traditional sector that is also known as informal credit market. Financial intermediation in the organized sector is conducted by a large number of financial institutions which are business organizations providing financial institutions whose activities may be either specialized or may overlap are further classified as banking and non-banking entities. The Reserve Bank of India (RBI) as the main regulator of credit is the apex institution in the financial system.  33 The banking system in India consists of commercial banks and co-operative banks. Commercial banks, which also include foreign banks and private banks, are the predominant segment. Cooperative banks, which are organized on the ‘unit’ banking principle, are mainly rural based although there are urban cooperative banks also operating in urban areas. Additionally NBFIs, government owned post offices also mobilize deposits, but they do not undertake lending activity. Besides, there is an extensive network of all India and State development banks catering to agriculture, industry, housing and exports. Also there exists several financial institutions like UTI, LIC, GIC and its subsidiaries, mutual funds, investment and loan companies and equipment leasing and hire purchase companies, that are engaged in mobilizing resources and providing financial services in medium as well as long term investment. The National Bank of Agriculture and Rural Development (NABARD), the Industrial Development Bank of India (IDBI), Export Import Bank (Exim bank) and the National Housing Bank (NHB) have been established to serve as apex banks in their specific areas of responsibility and concern. The three important term-lending institutions namely IDBI, ICICI and IFCL dominate the term-lending market and provide medium and long term financial assistance to corporate sector. The banking system in India is characterized by excessive concentration of business in a small number of scheduled public sector banks. Excluding Regional Rural Banks (RRBs), there are 12 Public Sector and 21 Private Sector banks operating in India. The concentration of banking business has been brought about through the policy of mergers and consolidation of banks and their Government ownership. This fact enables them to be dominant in not only the deposit and credit markets, but allows them to play important role in money and capital markets. Financial intermediation in India grew after independence and more rapidly after the nationalizations of major 14 banks in 1969. By the end of eighties, the Indian financial sector had registered tremendous growth in volume and variety. This included the stock market, mutual funds, non-banking finance companies and other institutions. But the country’s financial system was saddled with an inefficient and financially unsound banking sector. Some of the reasons for this are high reserve requirements, administrated interest rates, directed credit, poor supervision, lack of competition and political interference. The agenda of financial sector reforms consists of easing of external constraints such as administrative structure of interest rates and reserve requirements of banks, exploring indirect monetary control instruments, prescribing Prudential regulations and Norms, strengthening the supervisory apparatus and facilitating entry of new institutions. On a number of recommendations, the Government and RBI have taken follow up action, summed up below: The SLR has been gradually brought down from an average effective rate of 37.4% in 1992 to the statutory minimum 18.00% at present. The effective Cash Reserve ratio (CRR), which was as high as 15% in 1992 has been brought down to 4.50% as on May 2024. SECTION-A FINANCIAL SYSTEM AND BANKING SYSTEM - IN GENERAL FINANCIAL SYSTEM - GENERAL VIEW “Finance is a means of assuring the flow of capital. Historically, it has also been a means for guiding that flow. In the first case, it is a mechanism in aid of the industrial system as we know it. In the second, it is a power controlling it”. A FINANCIAL SYSTEM is the whole congeries of institutions and of institutional arrangements which have been established to serve the needs of modern economy: to meet the borrowing requirements of business firms; individuals and government; to gather and to invest savings; and to provide a payment mechanism. The institutions may be publicly owned or privately owned, may be partnerships or  34 corporations, may be specialized or non-specialized in character. Whatever their legal or economic character, either they have evolved overtime in response to developing needs or they were established. World wide experience confirms that the countries with well-developed financial system grow faster and more consistently than those with weaker systems. The financial sector plays a central role in organizing and coordinating an economy; it makes modern economic society possible. For every real transaction there is a financial transaction that mirrors it. If the financial sector doesn’t work, the real sector doesn’t work. All trade involves both the real and the financial sector. The financial sector has a vital role in promoting efficiency and growth as it intermediates in the flow of funds from those both sector has vital role in promoting efficiency and growth who want to save a part of their income to those who want to invest in productive assets. The efficiency of intermediating depends on the width, depth and diversity of the financial system. CONSTITUTENTS OF THE FINANCIAL SYSTEM: The three main constituents of the financial system are: The Financial Institutions The Financial Markets The Financial Assets FINANCIAL INSTITUTIONS A financial institution is a business whose primary activity is buying, selling or holding financial assets. Financial institutions provide various types of financial services. Financial intermediaries are a special group of financial institutions that obtain funds by issuing claims to market participants and use these funds to purchase financial assets. Intermediaries transform funds they acquire into assets that are more attractive to the public. By doing so, financial intermediaries do one or more of the following: i) Provide maturity intermediation; ii) Provide risk reduction via diversificatio