CIC 2024 Rules and Regulations PDF

eTesting Guide: CIC 2024 Subject: Rules and Regulations 1. The third-language badge must be pinned______ (CCGG 66, REV.6) A. Above the left hook of the uniform jacket B. Above the top left pocket / C. Next to the left end of the name badge D. Above th...

eTesting Guide: CIC 2024 Subject: Rules and Regulations 1. The third-language badge must be pinned______ (CCGG 66, REV.6) A. Above the left hook of the uniform jacket B. Above the top left pocket / C. Next to the left end of the name badge D. Above the center of the wing or name badge 2. Which sentence is INCORRECT? (CCGG REV.6) A. The Cabin Crew Grooming Guidance is provided in electronic format only B. The Cabin Crew Grooming Guidance also available on ICARE system and in e-document such as Mobile Device Management / C. The Cabin Crew Grooming Guidance is specifically prepared to facilitate the conducts and the guidelines of cabin crew personal appearance as the frontline staff in order to minimize passenger satisfaction D. The purpose of The CCGG is to achieving the THAI identity and company's appearance standard 3. Cabin crew on active duty must wear a complete uniform in public view, any special cases regarding health must be approved by___ (CCGG 2, REV.6) A. QA-A / B. QA C. QA-B D. QB Page 1/21 Created : Fri, 07 Jun 24 13:20:16 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations 4. For good hygiene, which one is NOT correct? (CCGG 6, REV.6) A. Wash hair/ brush and floss teeth regularly B. Use deodorants or antiperspirants / C. Use strong fragrance D. Shaving before flight 5. Which lipsticks are not allowed regarding CCGG 11.3 REV. 6? A. Extremely pale B. Lip gloss only C. Nude / D. All are correct 6. Which nail polish tone is allowed? (CCGG 12.1, REV.6) / A. Nude shade B. Clear or white shade C. Dark Shade D. Neon/ Fluorescent 7. Which sentence is TRUE regarding female short/medium hairstyle? (CCGG 13, REV.6) / A. Bob hair length must not be longer than half of the neck B. Extremely curly hairstyles are acceptable C. Braids and cornrows can be worn with the hair bun D. Clean, well-groomed and boyish style is allowed Page 2/21 Created : Fri, 07 Jun 24 13:20:16 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations 8. Which sentence is NOT correct regarding long hairstyle? (CCGG 13, REV.6) A. The bun must be positioned between 1 o'clock and 4 o'clock when view from the side profile / B. A very high big bun, an inverted bun, a French twist and a braided are acceptable. Hair in such styles must be perfectly tied and tightly secure C. A hairnet must be in plain black or dark brown mesh without any ornaments D. A wig or hairpiece maybe worn for cabin crew who has an allergic condition 9. Which statement is correct regarding the orchid corsage rules? (CCGG Bulletin05/ REV.6) A. The orchid corsage must be worn on the uniform jacket B. The orchid corsage can be pinned cover the badge / C. Pink and purple orchid corsage approved by the company is allowed D. Orchid corsage must be removed while on board the aircraft for safety precaution 10. Which one is NOT correct regarding male cabin crew hairstyles? (CCGG 42, REV.6) A. The hair must not cover any part of the ears, and must not touch the collar B. Sideburns must not longer than the middle part of the ears / C. The hair length must be shorter than 2 or 3 grade clipper-guard D. Gel, mousse and spray maybe use in moderation for hair control Page 3/21 Created : Fri, 07 Jun 24 13:20:16 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations 11. Which statement is TRUE regarding male uniform? (CCGG 63, REV.6) A. The width of the trousers' leg must be between 8.5-9 inches / B. Male cabin crew is required to carry 2 serving jackets and 1 extra set of uniform in his bag C. When get on board a uniform necktie can be removed related to safety D. Cabin shoes must be plain black and polishable leather shoes with small ornaments 12. Which statement is FALSE regarding female A320 uniform? (CCGG Bulletin03, REV.6) A. Garment bag is not allowed B. Uniform apron is to be worn except during take-off and landing C. Uniform skirt is not allowed on flights operate with A320 / D. Uniform jacket cannot be worn under any circumstances 13. What is the height of the heel of female uniform shoes? (CCG G35, REV.6) / A. 2 3.5 inches B. 1.5 3 inches C. Not more than 3 inches D. 2.5 inches 14. Which one is true if CA is to use public transportation (eg. Airport Page 4/21 Created : Fri, 07 Jun 24 13:20:16 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations Link)? (CCGG 88, REV.6) / A. Change to civilian attire before leaving the airport B. CA wear uniform with jacket C. CA wear uniform without jacket D. CA is not allowed to use public transportation 15. The hair bun position must be between___? (CCGG 13, REV.6) A. 2 o clock and 4 o clock / B. 1 o clock and 4 o clock C. 1 o clock and 5 o clock D. 2 o clock and 5 o clock 16. The alteration or change of design of any part of the uniform is___ (CCGG REV.6) A. on PIC decision B. depend on TPI C. depend on destination / D. unacceptable 17. What are the BMI limitations for TG cabin crew? (CCGG 4, REV.6) / A. Female shall not exceed 25 and male shall not exceed 27.5 B. Female shall be 25 and male shall be 27 C. Female shall not exceed 27.5 and male shall not exceed 25 D. Female shall not exceed 25.5 and male shall not exceed 27.5 Page 5/21 Created : Fri, 07 Jun 24 13:20:16 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations 18. When CA is temporarity allergic to any kinds of cosmetics, hence, cannot wear make-up, what is the function that CA should contact for further solutions? (CCGG 3, REV.6) A. DO B. DQ / C. QA D. QA-B 19. What are prohibited attires at line station? (CCGG 81, REV.6) A. Crop tops B. Camisoles C. Shorts / D. All are correct 20. Which is FALSE statement regarding garment bag? (CCGG 69, REV.6) / A. Keychain is not allowed on garment bag B. Only one keychain is allowed (not exceed 10x10 cm) C. Garment bag size must not exceed 27x47x4 inches D. Garment bag can be embroidered with cabin crew's names and personnel number 21. All cabin crew are required to wear a full uniform except___(CCGG REV.6) Page 6/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations A. Official ceremony B. VVIP flight C. Graduation or Certificate Ceremony / D. All QB-B classes 22. Company is responsible for expense in case of loss or damage of CA's uniform baggage due to___(CCGG REV.6) A. left unattended for an unreasonably long period of time at hotel B. lost or damaged while off duty C. lost in a vehicle not provided by company / D. CA was called Direct to Aircraft and loaded his/her baggage later than others 23. The spectacles cannot be worn on board___(CCGG 73, REV.6) / A. during drink and meal services B. during sales onboard C. when engaging passengers in food choices/ meal selections D. when checking passengers' boarding passes 24. Which sentence is TRUE? (CCGG REV.6) / A. Deadhead crew must change into civilian attire before passenger boarding if flight time more than 4 hours B. Headphones cannot be used when performing deadheading duty C. When in uniform, sunglasses can be worn while staying indoors Page 7/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations D. Two rings are allowed on any finger 25. Which sentence is FALSE? (CCGG REV.6) A. Civilian clothing must be carried when on duty B. Chewing Gum is not allowed while in uniform C. Cabin crew shall refrain from using a mobile phone while in public and in uniform / D. Nude or sexually attractive styles are not prohibited at line stations 26. Which one is not concerning duties and responsibilities of Crew-in-Charge? (CCH 1.2) A. Perform overall safety related duties and responsibilities as stated in CCM B. Check appearance of the cabin crew in accordance with regulations C. Arrange the receipt and the delivery of the diplomatic bags / D. Create a journey report to feedback information in order to improve service efficiency after each flight duty 27. CIC and ZSV are required to evaluate cabin crew trainee (CCT) within___hours after STA in BKK. (TSQ POP-UP 07AUG23) A. 24 B. 48 / C. 72 D. 96 Page 8/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations 28. Code for "SICK AFTER ASSIGNED FLIGHT WITHIN 24 HRS. BEFORE SCHEDULED DEPARTURE TIME"? (CCH Bulletin01/2023) A. L19 B. L20 C. L24 / D. L25 29. What is a code for DIRECT COMMENDATION? (CCH 2.3) A. L96 B. L97 / C. L98 D. L99 30. A code which applies in the light offense, QA considers deducting behavioral points and records the incident in the crew's history (CCH 2.4) A. P 6.0 B. P 6.1 / C. P 6.2 D. P 6.3 31. Which function is responsible for managing and controlling the database and storage system for the cabin crew? (CCM 1.2.2.3.2) Page 9/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations / A. QA-B B. DQ C. QB-A D. DQ-1 32. What does COMIS stands for in CCH section abbreviation and definitions? (CCH 0.3) A. Cabin Operation Manual List B. Cabin Operation Management List / C. Crew Online Management Information System D. Crew Operation Manual Indicated Safety 33. What does AOCR stands for in CCH section abbreviation and definitions? (CCH 0.3) A. Air Operator Crew Resource B. Air Operator Control Reference C. Air Operator Control Resource / D. Air Operator Certificate Requirements 34. According to "Cabin Crew Competency Dictionary" which are 2 more topics that CIC evaluates ZSV? A. Leadership and Business Perspective B. Leadership and Business Administration C. Leadership and Flight Administrative Page 10/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations / D. Leadership and Flight Administration 35. A Cabin Crew must verify their own absence history and penalty codes (if applicable) by accessing the iCare system and contact QA-B to settle the case by themselves within ___ days. A. 15 / B. 30 C. 45 D. 60 36. Where do you find information about "CREW BAGGAGE STOWAGE POSITION"? A. CCSH B. ISOP / C. CCH D. PHM 37. What is the code for Priesthood Leave? (CCH 2.3) A. Z71 B. Z81 / C. Z91 D. Z93 38. The requisition period for Priesthood Leave (male) should not exceed Page 11/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations ____ days. (CCH 2.3) A. 90 / B. 120 C. 180 D. 210 39. A Muslim cabin crew who has been working with THAI for 2 years and has never performed Muslim Pilgrimage (Hajj) may apply for a leave which the requisition should not exceed ____ days. (CCH 2.3) A. 90 / B. 120 C. 180 D. 210 40. If the penalty of cabin crew involves a salary deduction a copy of letter must be sent by QA-B to which function? (CCH 2.5) A. DO B. DE C. 3B-C / D. DI-B 41. All crew members must hold a passport validity of at least ____days before leaving the country. A. 90 Page 12/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations B. 120 C. 150 / D. 180 42. What kind of crew special meal cannot be requested? (CCH Bulletin01/ 2023) A. LCML (Low-Calorie Meal) B. LFML (Low-Fat Meal) / C. FPML (Fruit Platter Meal) D. SPML (Specific Special Meal) for food allergies such as an allergy to peanuts, etc. 43. Any changes made to the details on a passport must be notified to OP-1 in an appropriate time which is ____ hours for the flight to Australia. A. 24 / B. 48 C. 72 D. 96 44. Which statement is TRUE regarding crew meal for the flight crew? (CCH Bulletin01/ 2023) / A. Different hot meals for the captain and co-pilot shall be loaded on every flight that requires crew meal Page 13/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations B. Flight crew should consume same food C. Flight crew should be served at the same time D. Drinks should be passed over the central pedestrian area 45. According to the ____ special meal codes, SPML can be ordered only for health and religious reasons. (CCH Bulletin 01/2023) A. ICAO / B. IATA C. AOCR D. FAA 46. Which one is not on levels of penalties in CCH? (CCH 2.5) A. Written warning / B. Reprimand C. Salary reduction D. Employment termination 47. According to CCH, The Traffic Light System shall be used as an assessment tool for___(CCH 4.9) A. Call light system / B. Intoxicated passenger C. Sick passenger D. Bomb search Page 14/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations 48. Reimbursement of the physical examination charge must be submitted no later than___days after the issuance date. (CCH 2.6) A. 120 B. 140 C. 160 / D. 180 49. What is the responsibility of Chief Supervisor (CSV)? (CCH 1.1) A. Conducting sales on board B. Check stock and register seal number in stock control folder / C. Create a journey report to feedback information to improve service efficiency after each flight duty D. Coordinating with ground personnel to proceed on time performance 50. What is the primary responsibility of the Crew-in-Charge (CIC) when on flight duty? (CCH 1.2) A. Handling ground service inquiries / B. Supervise and be responsible for safety, security and service in all classes on the flight C. Ensuring overall safety and security on the ground D. Reporting to the Cabin Crew Dispatcher 51. In addition to ensuring safety, security, and service standards, what is another responsibility of Crew-in-Charge (CIC)? (CCH 1.2) Page 15/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations A. Conducting flight incident investigations B. Prepare lesson plans of service knowledge / C. Evaluating the performance of cabin crew D. Reporting directly to the Cabin Crew Dispatcher 52. When is Cabin Crew Trainee (CCT) appointed as a permanent employee? (CCH 1.5) A. After completing one flight duty / B. After probation C. After attending a training class D. After performing duties assigned by superiors 53. What is the primary responsibility of a Cabin Crew Instructor? (CCH 1.6) A. Coordinate with In-Flight Technologies and Data Analytics (PC TEAM 4) B. Perform overall safety related duties / C. Prepare lesson plans of service knowledge and skill according to service syllabus D. Evaluate the performance of the Chief Supervisor (CSV) 54. Who do Technical Cabin Crew report directly to? (CCH 1.7) A. Crew-in-Charge (CIC) / B. In-Flight Technologies and Data Analytics (PC TEAM 4) C. Chief Supervisor (CSV) Page 16/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations D. Cabin Crew Instructor 55. The cabin crew are not permitted___(CCH 2.2) A. to use alcohol or other narcotics when in uniform, both during and after working hours B. to consume alcohol within 12 hours of the commencement of the flight or standby duty C. to chew gum on the plane and/ or during work hours while in uniform / D. All are correct 56. The width of the watch dial must not exceed _____? (CCGG 70, REV.6) A. 42 mm / B. 44 mm C. 46 mm D. 48 mm 57. Which is not true about the lanyard ID card holder? (CCGG 67, REV.6) A. Only the lanyard provided by the company is allowed / B. The lanyard must not be removed while on board the aircraft C. This lanyard is for Thai Airways cabin crew only D. The lanyard is not allowed with full uniform (with uniform jacket) Page 17/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations 58. What is the cabin crew required to be free of while performing duties, according to health regulations? (CCH 2.2) A. Personal belongings / B. Alcohol, intoxicants, and prohibited drugs C. Communication devices D. Stress and fatigue 59. What is the cabin crew's responsibility regarding customs and immigration inspections? A. Ignore them B. Pass through them without inspection / C. Adhere to the procedures and formalities of each country D. Refuse inspections 60. When is a cabin crew member entitled to Z81 PERSONAL LEAVE? (CCH 2.3) A. For athletic events representation B. For religious purposes / C. For marriage or family matters D. For duties other than flight duties 61. According to CCH 2.3.2, what is a code "INDIRECT COMMENDATION"? A. L96 Page 18/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations / B. L97 C. L98 D. L99 62. According to CCH 2.5, what is the highest level of penalty? A. A written warning B. A suspension from work without pay for up to 7 days C. A salary reduction / D. Employment termination 63. What is the cabin crew required to submit for reimbursement of the physical examination charge? (CCH 2.6.3) A. A doctor's diagnosis B. A photo of the health check-up receipt / C. The original receipt with the personnel number D. A leave of absence form 64. What is the primary authority responsible for penalizing offending cabin crew members? (CCH 2.4) A. Operations Center / B. Cabin Crew Management (QA) C. Inflight Operations Standard & Development (QB) D. Personnel Department Page 19/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations 65. When does the cabin crew need to submit health check-up documents via the iCARE system? (CCH 2.6.3) A. Every month / B. Before 23.59 Bangkok local time on the 25th of the month C. After completing a flight D. Only during emergencies 66. In terms of cabin crew s required travel documents, what is the responsibility of the Crew in Charge (CIC) during cabin crew pre-flight briefing? (CCH 2.8) A. Renew travel documents for all crew members / B. Ensure each crew member carries valid and updated documents C. Observe the condition of travel documents D. Cross checks with P-I-C 67. What is the significance of the grading scale in the on-board appraisal process? A. Determines the crew's favorite routes B. Guides the crew on their career choices / C. Provides data for annual remuneration and promotion D. Dictates the crew's duty assignments 68. According to the frequency of evaluation, who should evaluators prioritize for assessment as a first priority? (CCH 3.1) Page 20/21 Created : Fri, 07 Jun 24 13:20:17 +0700  eTesting Guide: CIC 2024 Subject: Rules and Regulations A. Cabin Crew in Charge (CIC) / B. Cabin Crew Trainee C. Zone Supervisor (ZSV) D. First Class cabin crew 69. According to Social Security, what risks are covered among members, including cabin crew member? (CCH 4.2) A. Risk of financial loss B. Risk of travel mishaps / C. Risks of sickness, childbirth, disability, death, child allowance, old age, and unemployment D. Risk of capital loss 70. What is the definition of a charter flight? (CCH 4.5) A. A regular scheduled flight with some seat paid for by a travel company / B. A flight which all the seats are paid for by a travel company and then sold to customer C. A flight with a predetermined route and schedule D. A flight exclusively for airline staff Page 21/21 Created : Fri, 07 Jun 24 13:20:17 +0700