CIC Job Knowledge 2024 PDF

eTesting Guide: CIC 2024 Subject: Rules and Regulations 1. The third-language badge must be pinned______ (CCGG 66, REV.6) A. Above the left hook of the uniform jacket B. Above the top left pocket / C. Next to the left end of the name badge D. Above the center of the wing or name badge 2. Which sentence is INCORRECT? (CCGG REV.6) A. The Cabin Crew Grooming Guidance is provided in electronic format only B. The Cabin Crew Grooming Guidance also available on ICARE system and in e-document such as Mobile Device Management / C. The Cabin Crew Grooming Guidance is specifically prepared to facilitate the conducts and the guidelines of cabin crew personal appearance as the frontline staff in order to minimize passenger satisfaction D. The purpose of The CCGG is to achieving the THAI identity and company's appearance standard 3. Cabin crew on active duty must wear a complete uniform in public view, any special cases regarding health must be approved by___ (CCGG 2, REV.6) A. QA-A / B. QA C. QA-B D. QB Page 1/21 Created : Fri, 07 Jun 24 13:20:16 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations 4. For good hygiene, which one is NOT correct? (CCGG 6, REV.6) A. Wash hair/ brush and floss teeth regularly B. Use deodorants or antiperspirants / C. Use strong fragrance D. Shaving before flight 5. Which lipsticks are not allowed regarding CCGG 11.3 REV. 6? A. Extremely pale B. Lip gloss only C. Nude / D. All are correct 6. Which nail polish tone is allowed? (CCGG 12.1, REV.6) / A. Nude shade B. Clear or white shade C. Dark Shade D. Neon/ Fluorescent 7. Which sentence is TRUE regarding female short/medium hairstyle? (CCGG 13, REV.6) / A. Bob hair length must not be longer than half of the neck B. Extremely curly hairstyles are acceptable C. Braids and cornrows can be worn with the hair bun D. Clean, well-groomed and boyish style is allowed Page 2/21 Created : Fri, 07 Jun 24 13:20:16 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations 8. Which sentence is NOT correct regarding long hairstyle? (CCGG 13, REV.6) A. The bun must be positioned between 1 o'clock and 4 o'clock when view from the side profile / B. A very high big bun, an inverted bun, a French twist and a braided are acceptable. Hair in such styles must be perfectly tied and tightly secure C. A hairnet must be in plain black or dark brown mesh without any ornaments D. A wig or hairpiece maybe worn for cabin crew who has an allergic condition 9. Which statement is correct regarding the orchid corsage rules? (CCGG Bulletin05/ REV.6) A. The orchid corsage must be worn on the uniform jacket B. The orchid corsage can be pinned cover the badge / C. Pink and purple orchid corsage approved by the company is allowed D. Orchid corsage must be removed while on board the aircraft for safety precaution 10. Which one is NOT correct regarding male cabin crew hairstyles? (CCGG 42, REV.6) A. The hair must not cover any part of the ears, and must not touch the collar B. Sideburns must not longer than the middle part of the ears / C. The hair length must be shorter than 2 or 3 grade clipper-guard D. Gel, mousse and spray maybe use in moderation for hair control Page 3/21 Created : Fri, 07 Jun 24 13:20:16 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations 11. Which statement is TRUE regarding male uniform? (CCGG 63, REV.6) A. The width of the trousers' leg must be between 8.5-9 inches / B. Male cabin crew is required to carry 2 serving jackets and 1 extra set of uniform in his bag C. When get on board a uniform necktie can be removed related to safety D. Cabin shoes must be plain black and polishable leather shoes with small ornaments 12. Which statement is FALSE regarding female A320 uniform? (CCGG Bulletin03, REV.6) A. Garment bag is not allowed B. Uniform apron is to be worn except during take-off and landing C. Uniform skirt is not allowed on flights operate with A320 / D. Uniform jacket cannot be worn under any circumstances 13. What is the height of the heel of female uniform shoes? (CCG G35, REV.6) / A. 2 3.5 inches B. 1.5 3 inches C. Not more than 3 inches D. 2.5 inches 14. Which one is true if CA is to use public transportation (eg. Airport Page 4/21 Created : Fri, 07 Jun 24 13:20:16 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations Link)? (CCGG 88, REV.6) / A. Change to civilian attire before leaving the airport B. CA wear uniform with jacket C. CA wear uniform without jacket D. CA is not allowed to use public transportation 15. The hair bun position must be between___? (CCGG 13, REV.6) A. 2 o clock and 4 o clock / B. 1 o clock and 4 o clock C. 1 o clock and 5 o clock D. 2 o clock and 5 o clock 16. The alteration or change of design of any part of the uniform is___ (CCGG REV.6) A. on PIC decision B. depend on TPI C. depend on destination / D. unacceptable 17. What are the BMI limitations for TG cabin crew? (CCGG 4, REV.6) / A. Female shall not exceed 25 and male shall not exceed 27.5 B. Female shall be 25 and male shall be 27 C. Female shall not exceed 27.5 and male shall not exceed 25 D. Female shall not exceed 25.5 and male shall not exceed 27.5 Page 5/21 Created : Fri, 07 Jun 24 13:20:16 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations 18. When CA is temporarity allergic to any kinds of cosmetics, hence, cannot wear make-up, what is the function that CA should contact for further solutions? (CCGG 3, REV.6) A. DO B. DQ / C. QA D. QA-B 19. What are prohibited attires at line station? (CCGG 81, REV.6) A. Crop tops B. Camisoles C. Shorts / D. All are correct 20. Which is FALSE statement regarding garment bag? (CCGG 69, REV.6) / A. Keychain is not allowed on garment bag B. Only one keychain is allowed (not exceed 10x10 cm) C. Garment bag size must not exceed 27x47x4 inches D. Garment bag can be embroidered with cabin crew's names and personnel number 21. All cabin crew are required to wear a full uniform except___(CCGG REV.6) Page 6/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations A. Official ceremony B. VVIP flight C. Graduation or Certificate Ceremony / D. All QB-B classes 22. Company is responsible for expense in case of loss or damage of CA's uniform baggage due to___(CCGG REV.6) A. left unattended for an unreasonably long period of time at hotel B. lost or damaged while off duty C. lost in a vehicle not provided by company / D. CA was called Direct to Aircraft and loaded his/her baggage later than others 23. The spectacles cannot be worn on board___(CCGG 73, REV.6) / A. during drink and meal services B. during sales onboard C. when engaging passengers in food choices/ meal selections D. when checking passengers' boarding passes 24. Which sentence is TRUE? (CCGG REV.6) / A. Deadhead crew must change into civilian attire before passenger boarding if flight time more than 4 hours B. Headphones cannot be used when performing deadheading duty C. When in uniform, sunglasses can be worn while staying indoors Page 7/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations D. Two rings are allowed on any finger 25. Which sentence is FALSE? (CCGG REV.6) A. Civilian clothing must be carried when on duty B. Chewing Gum is not allowed while in uniform C. Cabin crew shall refrain from using a mobile phone while in public and in uniform / D. Nude or sexually attractive styles are not prohibited at line stations 26. Which one is not concerning duties and responsibilities of Crew-in-Charge? (CCH 1.2) A. Perform overall safety related duties and responsibilities as stated in CCM B. Check appearance of the cabin crew in accordance with regulations C. Arrange the receipt and the delivery of the diplomatic bags / D. Create a journey report to feedback information in order to improve service efficiency after each flight duty 27. CIC and ZSV are required to evaluate cabin crew trainee (CCT) within___hours after STA in BKK. (TSQ POP-UP 07AUG23) A. 24 B. 48 / C. 72 D. 96 Page 8/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations 28. Code for "SICK AFTER ASSIGNED FLIGHT WITHIN 24 HRS. BEFORE SCHEDULED DEPARTURE TIME"? (CCH Bulletin01/2023) A. L19 B. L20 C. L24 / D. L25 29. What is a code for DIRECT COMMENDATION? (CCH 2.3) A. L96 B. L97 / C. L98 D. L99 30. A code which applies in the light offense, QA considers deducting behavioral points and records the incident in the crew's history (CCH 2.4) A. P 6.0 B. P 6.1 / C. P 6.2 D. P 6.3 31. Which function is responsible for managing and controlling the database and storage system for the cabin crew? (CCM 1.2.2.3.2) Page 9/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations / A. QA-B B. DQ C. QB-A D. DQ-1 32. What does COMIS stands for in CCH section abbreviation and definitions? (CCH 0.3) A. Cabin Operation Manual List B. Cabin Operation Management List / C. Crew Online Management Information System D. Crew Operation Manual Indicated Safety 33. What does AOCR stands for in CCH section abbreviation and definitions? (CCH 0.3) A. Air Operator Crew Resource B. Air Operator Control Reference C. Air Operator Control Resource / D. Air Operator Certificate Requirements 34. According to "Cabin Crew Competency Dictionary" which are 2 more topics that CIC evaluates ZSV? A. Leadership and Business Perspective B. Leadership and Business Administration C. Leadership and Flight Administrative Page 10/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations / D. Leadership and Flight Administration 35. A Cabin Crew must verify their own absence history and penalty codes (if applicable) by accessing the iCare system and contact QA-B to settle the case by themselves within ___ days. A. 15 / B. 30 C. 45 D. 60 36. Where do you find information about "CREW BAGGAGE STOWAGE POSITION"? A. CCSH B. ISOP / C. CCH D. PHM 37. What is the code for Priesthood Leave? (CCH 2.3) A. Z71 B. Z81 / C. Z91 D. Z93 38. The requisition period for Priesthood Leave (male) should not exceed Page 11/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations ____ days. (CCH 2.3) A. 90 / B. 120 C. 180 D. 210 39. A Muslim cabin crew who has been working with THAI for 2 years and has never performed Muslim Pilgrimage (Hajj) may apply for a leave which the requisition should not exceed ____ days. (CCH 2.3) A. 90 / B. 120 C. 180 D. 210 40. If the penalty of cabin crew involves a salary deduction a copy of letter must be sent by QA-B to which function? (CCH 2.5) A. DO B. DE C. 3B-C / D. DI-B 41. All crew members must hold a passport validity of at least ____days before leaving the country. A. 90 Page 12/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations B. 120 C. 150 / D. 180 42. What kind of crew special meal cannot be requested? (CCH Bulletin01/ 2023) A. LCML (Low-Calorie Meal) B. LFML (Low-Fat Meal) / C. FPML (Fruit Platter Meal) D. SPML (Specific Special Meal) for food allergies such as an allergy to peanuts, etc. 43. Any changes made to the details on a passport must be notified to OP-1 in an appropriate time which is ____ hours for the flight to Australia. A. 24 / B. 48 C. 72 D. 96 44. Which statement is TRUE regarding crew meal for the flight crew? (CCH Bulletin01/ 2023) / A. Different hot meals for the captain and co-pilot shall be loaded on every flight that requires crew meal Page 13/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations B. Flight crew should consume same food C. Flight crew should be served at the same time D. Drinks should be passed over the central pedestrian area 45. According to the ____ special meal codes, SPML can be ordered only for health and religious reasons. (CCH Bulletin 01/2023) A. ICAO / B. IATA C. AOCR D. FAA 46. Which one is not on levels of penalties in CCH? (CCH 2.5) A. Written warning / B. Reprimand C. Salary reduction D. Employment termination 47. According to CCH, The Traffic Light System shall be used as an assessment tool for___(CCH 4.9) A. Call light system / B. Intoxicated passenger C. Sick passenger D. Bomb search Page 14/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations 48. Reimbursement of the physical examination charge must be submitted no later than___days after the issuance date. (CCH 2.6) A. 120 B. 140 C. 160 / D. 180 49. What is the responsibility of Chief Supervisor (CSV)? (CCH 1.1) A. Conducting sales on board B. Check stock and register seal number in stock control folder / C. Create a journey report to feedback information to improve service efficiency after each flight duty D. Coordinating with ground personnel to proceed on time performance 50. What is the primary responsibility of the Crew-in-Charge (CIC) when on flight duty? (CCH 1.2) A. Handling ground service inquiries / B. Supervise and be responsible for safety, security and service in all classes on the flight C. Ensuring overall safety and security on the ground D. Reporting to the Cabin Crew Dispatcher 51. In addition to ensuring safety, security, and service standards, what is another responsibility of Crew-in-Charge (CIC)? (CCH 1.2) Page 15/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations A. Conducting flight incident investigations B. Prepare lesson plans of service knowledge / C. Evaluating the performance of cabin crew D. Reporting directly to the Cabin Crew Dispatcher 52. When is Cabin Crew Trainee (CCT) appointed as a permanent employee? (CCH 1.5) A. After completing one flight duty / B. After probation C. After attending a training class D. After performing duties assigned by superiors 53. What is the primary responsibility of a Cabin Crew Instructor? (CCH 1.6) A. Coordinate with In-Flight Technologies and Data Analytics (PC TEAM 4) B. Perform overall safety related duties / C. Prepare lesson plans of service knowledge and skill according to service syllabus D. Evaluate the performance of the Chief Supervisor (CSV) 54. Who do Technical Cabin Crew report directly to? (CCH 1.7) A. Crew-in-Charge (CIC) / B. In-Flight Technologies and Data Analytics (PC TEAM 4) C. Chief Supervisor (CSV) Page 16/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations D. Cabin Crew Instructor 55. The cabin crew are not permitted___(CCH 2.2) A. to use alcohol or other narcotics when in uniform, both during and after working hours B. to consume alcohol within 12 hours of the commencement of the flight or standby duty C. to chew gum on the plane and/ or during work hours while in uniform / D. All are correct 56. The width of the watch dial must not exceed _____? (CCGG 70, REV.6) A. 42 mm / B. 44 mm C. 46 mm D. 48 mm 57. Which is not true about the lanyard ID card holder? (CCGG 67, REV.6) A. Only the lanyard provided by the company is allowed / B. The lanyard must not be removed while on board the aircraft C. This lanyard is for Thai Airways cabin crew only D. The lanyard is not allowed with full uniform (with uniform jacket) Page 17/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations 58. What is the cabin crew required to be free of while performing duties, according to health regulations? (CCH 2.2) A. Personal belongings / B. Alcohol, intoxicants, and prohibited drugs C. Communication devices D. Stress and fatigue 59. What is the cabin crew's responsibility regarding customs and immigration inspections? A. Ignore them B. Pass through them without inspection / C. Adhere to the procedures and formalities of each country D. Refuse inspections 60. When is a cabin crew member entitled to Z81 PERSONAL LEAVE? (CCH 2.3) A. For athletic events representation B. For religious purposes / C. For marriage or family matters D. For duties other than flight duties 61. According to CCH 2.3.2, what is a code "INDIRECT COMMENDATION"? A. L96 Page 18/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations / B. L97 C. L98 D. L99 62. According to CCH 2.5, what is the highest level of penalty? A. A written warning B. A suspension from work without pay for up to 7 days C. A salary reduction / D. Employment termination 63. What is the cabin crew required to submit for reimbursement of the physical examination charge? (CCH 2.6.3) A. A doctor's diagnosis B. A photo of the health check-up receipt / C. The original receipt with the personnel number D. A leave of absence form 64. What is the primary authority responsible for penalizing offending cabin crew members? (CCH 2.4) A. Operations Center / B. Cabin Crew Management (QA) C. Inflight Operations Standard & Development (QB) D. Personnel Department Page 19/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations 65. When does the cabin crew need to submit health check-up documents via the iCARE system? (CCH 2.6.3) A. Every month / B. Before 23.59 Bangkok local time on the 25th of the month C. After completing a flight D. Only during emergencies 66. In terms of cabin crew s required travel documents, what is the responsibility of the Crew in Charge (CIC) during cabin crew pre-flight briefing? (CCH 2.8) A. Renew travel documents for all crew members / B. Ensure each crew member carries valid and updated documents C. Observe the condition of travel documents D. Cross checks with P-I-C 67. What is the significance of the grading scale in the on-board appraisal process? A. Determines the crew's favorite routes B. Guides the crew on their career choices / C. Provides data for annual remuneration and promotion D. Dictates the crew's duty assignments 68. According to the frequency of evaluation, who should evaluators prioritize for assessment as a first priority? (CCH 3.1) Page 20/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Rules and Regulations A. Cabin Crew in Charge (CIC) / B. Cabin Crew Trainee C. Zone Supervisor (ZSV) D. First Class cabin crew 69. According to Social Security, what risks are covered among members, including cabin crew member? (CCH 4.2) A. Risk of financial loss B. Risk of travel mishaps / C. Risks of sickness, childbirth, disability, death, child allowance, old age, and unemployment D. Risk of capital loss 70. What is the definition of a charter flight? (CCH 4.5) A. A regular scheduled flight with some seat paid for by a travel company / B. A flight which all the seats are paid for by a travel company and then sold to customer C. A flight with a predetermined route and schedule D. A flight exclusively for airline staff Page 21/21 Created : Fri, 07 Jun 24 13:20:17 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge 1. Choose the CORRECT statement regarding cabin crew assigned station. (CCM 1.8.2) A. Required cabin crew shall occupy the cabin crew assigned station or assigned passenger seat for takeoff and landing / B. Required cabin crew shall occupy the cabin crew assigned station for takeoff and landing C. Extra cabin crew shall occupy only the assigned passenger seat for takeoff and landing D. Required cabin crew shall occupy passenger seat for takeoff and landing 2. Which document is aimed to ensure that the significant change information in the Cabin Crew Manual Part 1 is well updated? (CCM 0.1.2) A. Safety Briefing Highlights B. Cabin Safety Circular / C. Cabin Crew Manual Part 1 Temporary Revision D. Cabin Crew Manual Part 2 Temporary Revision 3. Which statement is CORRECT concerning the content in the Cabin Crew Manual Part 1? (CCM/TOC) A. Chapter 1 Applicable Laws, Regulations and Rules/Chapter 3 Standard Operating Procedures B. Chapter 2 Administration of First Aid/Chapter 4 Cabin Emergency Procedures Page 1/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge / C. Chapter 5 Emergency Equipment and Location/Chapter 6 Dangerous Goods D. Chapter 4 Dangerous Goods/Chapter 7 Security 4. The flight may be operated with reduced minimum number of required cabin crew subject for the following condition: (CCM 1.8.3) / A. CAAT may authorize the operation of the flight with reduced minimum number of required cabin crew for up to two consecutive sectors B. The minimum number of required cabin crew may be reduced by one or more cabin crew from the required cabin crew complement C. The flight may be operated without limitation of sector D. The reduction shall be allowed for flight departing from any stations 5. Which word best describes "an operating procedure or technique, etc. that may result in damage to equipment if not followed carefully"?(CCM 0.1.7) A. WARNING / B. Caution C. Note D. SOP 6. In case you find any discrepancy in the CCM Part 1, which function is the most suitable you must inform?(CCM 0.1.7) A. QA Page 2/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge B. QA-A C. QA-B / D. QA-C 7. To perform the pre-flight security check, when shall cabin crew who assigned to guard the opened door attaches the Cabin Pre-flight Security Check (Access Control Record) Form at the appropriate location adjacent to the opened door? (CCM 2.3.4.1) A. As soon as cabin crew board the aircraft B. When CIC orders CABIN CREW REPORT YOUR EM STATION C. Right after finished the pre-flight check of safety and emergency equipment / D. Just before performing Pre-flight Security Check 8. Which word best describes "an operating procedure or technique, etc. that may result in personal injury or loss of life if not followed carefully"?(CCM 0.1.7) / A. WARNING B. Caution C. Note D. SOP 9. Which of the following documents concerning the Unruly/Disruptive Passengers? (CCM 7.1.9) A. Passenger Disturbance Report, Flight Disturbance Incident Report, Page 3/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge Passenger Notice and AVSEC Form 10 / B. Passenger Disturbance Report, Flight Disturbance Incident Report, Passenger Notice and Witness Form C. Passenger Disturbance Report, Flight Disturbance Incident Report, Passenger Notice and AVSEC Form 02 D. Passenger Disturbance Report, Flight Disturbance Incident Report, Passenger Notice, Witness Form and AVSEC Form 06. 10. What shall be done (in sequence) in case there is a discrepancy of number of transit/landing passengers occurs when transit passenger onboard during transit stop? (CCM 2.39.4) / A. PA reminding landing passengers to disembark, Passenger headcount, Passport and boarding pass check B. PA reminding landing passengers to disembark, Passenger headcount, Passengers belongings identification C. PA reminding landing passengers to disembark, Passport and boarding pass check, Passenger headcount D. PA reminding landing passengers to disembark, Passengers belongings identification, Passport and boarding pass check. 11. Which of the following is included in the category of PWD? (CCM 2.5.5) A. INAD B. YP Page 4/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge C. CBBG / D. People who are deaf or hard of hearing 12. When not on flight duty, the Crew-in-Charge (CIC) report to___.(CCM 1.3.2.1) A. DQ / B. QA C. QB D. OP-1 13. What should you do if you call station 1L from the crew rest compartment during performing the Cabin Safety and Emergency Equipment Check in the crew rest compartment, but the cabin interphone at station 1L is not available? (CCM 2.38.1) / A. Call another cabin crew station to confirm the communication/interphone system check B. Call station 1L from your assigned station instead C. Confirm the communication/interphone system check with CIC by in person D. Make another attempt to call station 1L to confirm the communication/interphone system check 14. In order to avoid any detriment to a crew member performance, opportunities to consume a meal shall be arranged when the flight duty period exceeds __ (CCM 1.7.2.1) Page 5/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge A. 7 hours B. 6 hours / C. 5 hours D. 4 hours 15. If the cabin crew is compelled to contact the pilot requesting permission to enter the flight deck, such cabin crew shall contact the pilot normally but include the _________ which has been set up by P-i-C prior to each flight. (CCM 2.31.4) / A. Emergency Code B. Identification Code C. Urgency Code D. Access Code 16. Where can you find the Passenger Disturbance Report (PDR), Flight Disturbance Incident Report (FDIR), and Witness Form? (CCM 7.1.9) A. In the clear folder in AH kit B. On the back cover of the Cabin Log C. In the binder together with the CES / D. In the Captain Report Folder (CRF) 17. Refer to cabin crew briefing, which of the following topics not included in the Mandatory Requirements for Pre-flight Briefing (Safety/Security)? (CCM 2.1.2) Page 6/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge A. The characteristics of flight related safety issue and/or hazard identification B. Update and recent changes to safety-related issues C. Aircraft differentiation, cabin defect related to safety and/or specific aircraft information / D. Flight plan and NOTAM 18. Which statement is correct regarding the carry-on baggage? (CCM 2.9) A. Cabin baggage may only be stowed in approved locations B. Cabin baggage should not be stowed against bulkheads C. Cabin baggage should not be stowed on passenger lap during taxi, takeoff and landing / D. All answers are correct 19. The variant of aircraft types are considered to be different types if they are not similar in all the following aspects, except?(CCM 1.6.5) A. Emergency exit operations B. Location and type of safety equipment / C. Oxygen system D. Emergency procedures 20. Choose the best answer that explains "Duty with Takeoff(s) and/or Landing (s) Within the Window of Circadian Low".(CCM 1.7.5.1) A. An early start duty involving take off(s) and/or landing(s) during the period of Page 7/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge 0500LT to 0659LT / B. The duty involving takeoff(s) and/or landing(s) during the period of 0200 to 0559 hours local time (i.e., at the departure or arrival airport) C. A late finish duty that involving take off(s) and/or landing(s) during the period of 0100LT to 0159LT D. An 8-hour period of flight that falls between 2200LT and 0800LT 21. Which statement is correct concerning the duties and responsibilities of cabin crew? (CCM 1.3.1.1) / A. Regularly check the corporate email to update the important information from the company B. Be familiar with available navigational facilities C. Have access to the up-to-date revision of CCM, CCOM, CES which is relevant to cabin crew duties D. Act as the liaison with the flight crew 22. Flight duty periods may be extended in such unforeseen operational circumstances by no more than __.(CCM 1.7.6.3) A. No extension allowed B. 5 hours C. 4 hours / D. 3 hours 23. CCM Part 1 is distributed only in the digital format and can be Page 8/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge accessed through _____. (CCM 0.1.7) / A. Operations eLibrary and iCARE website B. Operations eLibrary and THAIsphere website C. Operations eLibrary and TGIT website D. Operations eLibrary and Cabin Crew Handbook 24. To highlight the safety and security standard, the Pre-flight Briefing shall be given prior to the following duty EXCEPT_______.(CCM 2.1.1) A. Prior to the commencement of any flight B. Prior to the commencement of a series of consecutive flight / C. When an aircraft returns to operations after having been undergone maintenance D. After each full rest period at slipping station 25. Cabin safety and emergency equipment check shall be performed: A. Prior to the first flight of the crew on an aircraft B. Change of cabin crew C. Continuous duty periods with crew rest between operations / D. All answers are correct 26. Which statement is CORRECT regarding ABP briefing? (CCM 4.1.3.2) / A. ABP-A will be briefed to assist and/or open the exit in case the cabin crew incapacitate Page 9/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge B. ABP-B will be briefed to assist special categories of passengers C. ABP-C will be briefed to assist at the end of the slide and gather passengers upwind away from aircraft D. ABP-D will be briefed to help special categories of passengers 27. When CIC orders, "CABIN CREW REPORT YOUR EM STATION", which duty shall be performed by cabin crew?(CCM 2.38) A. Pre-flight security check must be performed according to their specific-colored zones / B. Check presence of passenger safety instruction card (spot/random check revision and aircraft type) C. Perform final cabin safety check D. Random inspect 25% of life jacket pouches stowed under passenger seats 28. You are requested the facility of using a bassinet from four passengers, you can provide it to the passenger with _____.(CCM 2.5.4.5) / A. An infant with 6.7 kilograms weight B. An infant with 65 inches height C. An infant with 68 centimeters height D. An infant with 6.7 months age 29. In case the CRS being verified by cabin crew that it is not approved to use on board the CRS shall be___.(CCM 2.5.4.6.3) Page 10/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge A. Labeled with CABIN tags / B. Loaded as checked baggage C. Properly secured to the aircraft with seat belt and prohibited to use throughout the flight D. Installed correctly prior to departure but prohibited to use throughout the flight 30. Which one is defined as passenger who cannot ascend/descend steps but is able to make own way to/from cabin seat, requires wheelchair for distance to/from aircraft, must be carried up/down steps?(CCM 2.5.6.1) A. Passenger with type of WCHR / B. Passenger with type of WCHS C. Passenger with type of WCHC D. Passenger with type of WCHP 31. Which is the embarkation and disembarkation procedure for DEPAs?(CCM 2.5.9.5) A. Board the aircraft and disembark after normal passengers B. Board the aircraft and disembark the aircraft before normal passengers / C. Board the aircraft before other passengers and disembark after all passengers have left the aircraft D. Board the aircraft after other passengers and disembark before all passengers have left the aircraft Page 11/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge 32. During the flight you find that a placard is not legible, you shall ___________.(CCM 2.21) A. Report to CIC for entry in the Technical Log. P-i-C has to sign the Technical Log B. Report to CIC for entry in the Technical Log. P-i-C does not have to sign the Technical Log C. Report to CIC for entry in the Cabin Log. P-i-C has to sign the Cabin Log / D. Report to CIC for entry in the Cabin Log. P-i-C does not have to sign the Cabin Log 33. Which defect shall be reported to the P-i-C for entry in the Technical Log?(CCM 2.21) / A. A fault system in windows or doors B. Markings and placards that are not legible or clearly visible C. Cup holder broken D. Galley units unable to latch 34. According to Door Opening Procedure, CIC and doorman at main entry door, once the aerobridge/stairs has been properly positioned: CIC and cabin crew shall wait for the signal from ground personnel through the door observation window. WHEN READY doorman must:(CCM 2.38.15) / A. Confirm to ground personnel by Thumb up signal B. Notify to ground personnel by Thumb down signal Page 12/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge C. Not reply D. Open the door by using 2-man crew concept 35. The demonstration kit (Demo Kit) contains___. (CCM 5.5.1) / A. A Demonstration life vest, an oxygen mask, a seatbelt B. A Demonstration life vest, an oxygen mask, a seatbelt, a Safety Instruction Card C. A Demonstration life vest, an oxygen mask D. A Demonstration life vest, an oxygen mask, a Safety Instruction Card 36. Where can you find the Table of Provision for Dangerous Goods Carried by Passengers or Crew on THAI (TDGM Table 9-1)(CCM 6.10) / A. CCM 6.10 B. CCH 6.10 C. ERG 6.10 D. PHM 6.10 37. Which statement is CORRECT?(CCM 7.1.8.1) A. Crew member may restrain unruly passenger with cables without authorizations from the P-i-C / B. Crew member shall not restrain any passenger either with handcuffs or other cables without authorization from the P-i-C C. Crew member shall restrain unruly passenger with cables while it is waiting for authorization from the P-i-C Page 13/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge D. Under the Chicago Convention, unruly/disruptive passengers cannot be held in restraint beyond the first stopover 38. According to the Bomb on Board Procedure, if the bomb can be moved, where is the least risk bomb location (LRBL)?(CCM 7.3) A. RH AFT Lavatory B. LH AFT Lavatory / C. RH AFT Cabin Door D. LH AFT Cabin Door 39. In the event that a suspect trafficking in persons occur on board, cabin crew should___.(CCM 7.5.4/7.5.5) A. Attempt to rescue victim B. Confront the trafficker / C. Act normally, do not display unusual concern or alarm D. Try to initiate formal conversation 40. During boarding in case passenger belongings left behind is found outside the aircraft and needed to be returned to the owner. For security reason:(CCM 2.38.3) A. The items must be identified by passenger in the cabin in presence of cabin crew and ground personnel / B. The items must be identified by passenger at the aircraft entrance in presence of ground personnel and cabin crew before being allowed to bring Page 14/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge into the aircraft C. The items must be identified by cabin crew and ground personnel at the aircraft entrance before bringing into the cabin to find the owner D. The items must be identified by ground personnel at the aircraft entrance before bringing into the cabin to find the owner 41. How to ensure that CIC carries his/her required travel documents and manuals?(CCM 2.1.2) A. CIC shows his/her required travel documents and manuals to CSV if applicable B. CIC shows his/her required travel documents and manuals to cabin crew dispatcher / C. CIC crosschecks his/her required travel documents and manuals with the Next CIC D. CIC crosschecks his/her required travel documents and manuals with any cabin crew in briefing room 42. Which statement is CORRECT?(CCM 1.4) A. Crew member should, as a rule, not donate blood or bone marrow. If a crew member donated blood, flight duty is not permitted within 24 hours / B. Antihistamines pills should not be taken within 24 hours before flight duty C. No sleeping pills may be taken within 12 hours before flight duty D. Crew member shall not go deep-sea diving less than 72 hours before starting Page 15/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge flight duty 43. Which is the CORRECT answer concerning the restriction in numbers to be carried for the following categories of passengers?(CCM 2.5.2/2.5.3/2.5.5.1.1) / A. 1 UM for a child aged between 8-11 years old traveling on C-class B. 2 UM for a child aged between 8-11 years old traveling on C-class C. 2 YP for a young passenger aged between 12-17 years traveling on C-class D. For sick passenger traveling without escort: not more than 4 in First Class or Business Class 44. If the door re-opening is required after door arming for any reasons, what action will be performed after establishing communication between flight deck, cabin and ground personnel and CIC has been notified?(CCM 2.38.5) A. Doorman opens the door by using 2-man crew concept B. CIC opens the door by using 2-man crew concept / C. Doorman and Assist Doorman disarm the door by using 2-man crew concept D. Doorman and Assist Doorman ensure the door is in arm mode before opening the door 45. There is a life vest stowed on board the aircraft in each passenger seat. Which of the following statement is CORRECT concerning the Page 16/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge installation of passenger life vest?(CCM 5.4.1) / A. The life vest must be stowed properly with red strap outside B. The life vest must be stowed properly with red strap inside C. The life vest must be stowed properly with red strap under the foot rest cover D. The life vest must be stowed properly without red strap 46. Where can you find the information about the Standard Operating Procedures regarding Emergency Exit Seats? (CCM/TOC) / A. CCM Chapter 2 B. CCM Chapter 4 C. CCM Chapter 6 D. CCM Chapter 7 47. How many blind and/or deaf passengers travels with an escort dog can be accepted on TG flights?(CCM 2.5.7.2) A. A maximum of 2 B. A maximum of 5 C. A maximum of 10 / D. No limit 48. Which of the following is the CORRECT answer concerning Fueling/De-fueling when Passengers are Embarking/Disembarking/on Board?(CCM 2.34) A. "Fasten Seat Belts" sign: ON, "No Smoking" sign: ON Page 17/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Safety and security related knowledge B. "Fasten Seat Belts" sign: ON, "No Smoking" sign: OFF / C. "Fasten Seat Belts" sign: OFF, "No Smoking" sign: ON D. "Fasten Seat Belts" sign: OFF, "No Smoking" sign: OFF 49. Which action is CORRECT when rejected takeoff occurs?(CCM 2.36.2) A. Remain at station until the aircraft comes to a complete stop B. Assess and monitor the cabin. Keep passengers under control C. Do not initiate interphone calls between stations with no serious incident / D. All answers are correct 50. Which action occurs after CIC reports "CABIN CLEAR"? (CCM 2.38.5) A. CIC confirms the number of passengers with the ground personnel B. Cabin crew close and arm all cabin doors C. Cabin crew confirm that crew meals are loaded / D. Cabin crew monitor safety video display on passenger screens Page 18/18 Created : Fri, 07 Jun 24 13:20:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 1. According to A350-900 Working Routine for 10 CAs, which positions are responsible for C/CL? (Ref. A350-900 working routine) A. 1R, X1L, X2L and 2R / B. 1R, X1L FWD, X2L and 2R C. 1R, X1L, X2L and 2L D. 1R, X1LAFT, X2L and 2R 2. According toA350-900 Working Routine for 9 CAs, which positions are responsible for C/CL? (Ref.A350-900 working routine) / A. 1R, 2R, X1L FWD B. 1R, X1LAFT, X2L and 2L C. 1R, X1L FWD, X2L D. 1R, X1LAFT, X2L and 2R 3. According to B777-300ER Working Routine for 10 CAs, which positions are responsible for C/CL? (Ref.B777-300ER working routine) A. 1R, 2R, 3L, and X1L / B. 1R, 2R, 3R, and 4L C. 1R, X1L, 2R and 2L D. 1R, 2R, X1L and 4L Page 1/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 4. According to B777-300ER Working Routine for 11 CAs, which positions are responsible for C/CL? (Ref.B777-300ER working routine) / A. 1R, 2R, X1L and 3R B. 1R, 2R, X1L and X2L C. 1R, 2R, X1L AFT and 3L D. 1R, 2R, X1l FWD and 3R 5. According to B777-300ER Working Routine for 12 CAs, which positions are responsible for C/CL? (Ref.B777-300ER working routine) A. 1R, 2R, X1L, 3L and 3R / B. 1R, 2R, X1L, X2L and 3R C. 1R, 2R, X1L, 2L and 3L D. 1R, 2R, X1LFWD and 3R 6. According to B777-300ER Working Routine for 13 CAs, which positions are responsible for C/CL? (Ref.B777-300ER working routine) A. 1R, 2R, X1L, X2L and 3R B. 1R, 2R, X1L, X1R and 2L C. 1R, 2R, X1L, 2L and 3R / D. 1R, 2R, X1L, X1R and X2L Page 2/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 7. According to B777-300ER Working Routine for 13 CAs, If number of C/CL is less than _____, ______ assist in Y/CL during meal service. (Ref.B777-300ER working routine) / A. 32, X1R B. 32, X2R C. 32, X2L D. 32, X1L 8. According to B787-8 Working Routine for 9 CAs, which positions are responsible for C/CL? (Ref.B787-8 working routine) A. 1R, 2R and 3L B. 1R, 2R and 3R / C. 1R, 2R and X1L D. 1R, 2R and X1LFWD 9. According toB787-8 Working Routine for 10 CAs, what positions are responsible for C/CL? (Ref.B787-8 working routine) A. 1R, 2R and X1L B. 1R, 2R and 3R C. 1R, X1L and 3R / D. 1R, X1L and X2L Page 3/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 10. According to B77Y Working Routine for 14 CAs, which positions are responsible for C/CL? (Ref.B77Y working routine) A. 2R, 3L, 2LAFT, X2R and X2L / B. 2R, 3L, 2LFWD, X2R and 3R C. 2R, 3R, 2LAFT, 2LFWD and X1R D. 2R, 2LAFT, 2LFWD, X2R and 3R 11. What is not the correct aircraft insecticide procedure? (Ref. TG 475 Route Specialities) A. the aircraft's air-conditioning must be switched off. B. Spraying is to be directed towards the open overhead lockers and ceiling whilst walking along the aisle at a rate of not more than one step or one row of seats per second. / C. Spray toilets and coatrooms for 3 seconds each with 1 can, crew rest and flight deck for 2 seconds each with 1 can. D. Spray all galleys, including those on lower levels and lift access. 12. Which document provides special information and recommended practice for each flight? A. Supplementary Information / B. Route Specialities C. Route Procedure D. Crew Procedure Page 4/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 13. What is not the correct service procedure to assist passenger with disability? (Ref. ISOP) A. At least 1 CA must assist passengers with disability during boarding. / B. Speak directly to passenger's companion, attendant, or interpreter. C. Avoid patting or touching passenger and his/her mobility aids such as wheelchair or cane without asking for permission. D. Assist in stowing and retrieving carry-on items, including mobility aids and other devices. 14. What is not the correct service procedure for passenger with disability? (Ref. ISOP/ 14CFR Part 382) A. For vision impairment passenger, use the 'clock' concept to describe items in the environment. B. For hearing impairment passenger, communicate by writing or drawing. C. Passengers with disabilities must be assisted in moving to / from the toilet. / D. CAs are required to assist within the toilet or with eliminate functions at a passenger's seat. 15. Which statement is correct? (Ref. SI) / A. Decorating lavatories with linen clothes in Royal Silk Class. B. CIC are allowed to order additional supplies from line stations. C. Cabin crew must write cabin report via e-Cabin Report and e-mail ([email protected]). Page 5/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure D. Mattress for C/cl service will be loaded on TG9xx only. 16. Which form is used for checking the amount of eau de toilette and hand lotion bottles? A. Cabin Article Checklist B. A/H kit and Amenities Checklist / C. Cabin Material Delivery on Board D. In-flight Service Equipment Checklist 17. What is the Royal Silk class configuration for B787-8, B777-300ER and A350-900? (Ref. Working Routine) / A. 22 / 42 / 32 B. 20 / 42 / 33 C. 22 / 45 / 32 D. 24 / 45 / 32 18. What is the Economy class configuration for B787-8, B777-300ER and A350-900? (Ref. Working Routine) A. 289 / 234 / 306 / B. 234 / 306 / 289 C. 234 / 308 / 279 D. 279 / 308 / 254 19. What is the service direction for B777-300ER Royal Silk Class for 10 Page 6/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure CAs? (Ref.B777-300ER working routine) / A. From FWD to AFT B. From FWD LH to AFT, Then AFT RH to FWD C. From FWD to AFT, Then AFT to FWD D. From both galley 20. According to A350-900 working routine for 10 CAs, if the number of C/CL passenger is less than 22, which position will assist in forward Y/CL during meal service? (Ref.A350-900 working routine) A. X1l FWD B. X2L / C. 2R D. 3R 21. According to 77Y Working Routine for 13 CAs, if number of C/CL is less than _____, _____ assist in Y/CL during meal service. (Ref. 77Y working routine) A. 30, X2L / B. 30, 3R C. 32, X2R D. 32, 3R Page 7/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 22. According to B777-300ER working routine for 12 CAs, if the number of C/CL passenger is less than 32, what position will assist in forward Y/CL during meal service? (Ref.B777-300ER working routine) A. X1L B. 2R C. X2L / D. 3R 23. According to B777-300ER working routine for 12 CAs, if the number of C/CL passenger is less than_____, one of C/CL CAs will assist in forward Y/CL during meal service? (Ref.B777-300ER working routine) A. 30 / B. 32 C. 34 D. 36 24. According to B777-300ER working routine for 12 CAs, which statement is incorrect? (Ref.B777-300ER working routine) A. Service procedure may be changed only in case of irregularity on board. / B. CIC must submit cabin report regarding such as incident via e-cabin report. Page 8/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure C. All CAs are responsible for toilet cleanliness and taking care of babies. D. If the number of C/CL passenger is less than 32, 3R will assist in Y/CL during meal service. 25. Which function is responsible for SI Library? / A. In-flight Services Standard & Quality Control B. In-flight Services Development & Quality Control C. In-flight Services Standard & Quality Assurance D. In-flight Services Development & Quality Assurance 26. Which function is responsible for working routine? A. BKKQA-B B. BKKQB-B / C. BKKQB-A D. BKKQA-A 27. How should CA assist passengers with disability during boarding and deplaning? (Ref. ISOP) A. Inform passenger that you shall carry passenger in moving to/from seat. / B. Assist with stowing and retrieving carry-on items. C. Inform passenger that you can assist him/her in the lavatory. D. Wait for passengers to ask for assistance. 28. What is not the correct procedure in case that transit passengers Page 9/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure remain on board? (Ref.SI) A. Verifying the number of passengers at the transit station on both outbound and inbound of intercontinental flights. B. Adding information on farewell announcement to remind some passengers to disembark at their destination. / C. Checking passengers' passport together with boarding passes. D. Informing the disembarking passengers to show their boarding pass to ground staff for reviewing. 29. According to ISOP in C/CL, CA must attend to passengers call within____. (Ref. ISOP Royal Silk Class) A. 10 Seconds. B. 15 Seconds. / C. 20 Seconds. D. 30 Seconds. 30. According to ISOP in F/CL, CA must attend to passengers' call within____. (Ref. ISOP Royal First-Class) / A. 10 Seconds. B. 15 Seconds. C. 20 Seconds. D. 30 Seconds. Page 10/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 31. According to ISOP in C/CL, CA must perform cabin walk around every ____ minutes. (Ref. ISOP Royal Silk Class) A. 15-20 Minutes. / B. 30 Minutes. C. 45 Minutes. D. More often. 32. Which station that Gen Dec. is not required? (Ref. Route Specialities) A. FRA B. CPH / C. ZRH D. LHR 33. About Royal First Class welcome drink service, which answer is incorrect? (Ref. Royal First Class Handbook) A. Champagne must be poured in front of passenger. B. Drip mat must not be placed on passenger's console prior to passenger's arrival. C. Always show label and mention the name of champagne. / D. Welcome drink is to be served before offering hot towels during boarding. Page 11/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 34. What should cabin crew do when a passenger orders an unfamiliar drink? A. Inform passenger politely that we serve only popular drinks. B. Inform passenger politely that the special request is served in Royal class only. / C. Ask politely for the ingredients. If not available, offer another kind of drink. D. Inform CIC to solve the problem. 35. What is the seat configuration of B77E,77B? A. 30/279,42/306 / B. 30/262,42/306 C. 30/279,32/289 D. 30/262,32/289 36. What is the seat configuration of B77Y? A. 8/40/265 / B. 8/40/255 C. 8/40/245 D. 8/40/235 37. Which city has different UTC from others? (Route Specialities) A. Beijing B. Singapore Page 12/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure / C. Hanoi D. Kuala Lumpur 38. What does BCT service stand for? (Ref. Economy Class Handbook Rev.1/05 Jul 22) / A. Beverage, Coffee, and Tea Service. B. Breakfast, Coffee, and Tea Service. C. Business Class Timing Service. D. Business Class Technical Service. 39. Landing form may be distributed after take-off when flight time is less than ___. (Ref: Route Specialities) A. 1.30 Hrs. / B. 2.00 Hrs. C. 2.30 Hrs. D. 3.00 Hrs. 40. How many copies of GENDEC are require for flight to DPS? (Ref. Route Specialities) A. 8 B. 9 C. 10 / D. Not require. Page 13/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 41. CAs with bar box responsibility on flight to LHR must ___. (Ref. Route Specialities) A. Complete C909 form with the details of SEALED CONTAINERS & SEAL NUMBERS. Seal their bars properly. Put the original of C909 inside the carts/units and attach the copy outside. B. Complete C909 form with the details of SEALED CONTAINERS & SEAL NUMBERS. Seal their bars properly. Put the original of C909 outside the carts/units and attach the copy inside. / C. Complete C209 form with the details of SEALED CONTAINERS & SEAL NUMBERS. Seal their bars properly. Put the original of C209 inside the carts/units and attach the copy outside. D. Complete C209 form with the details of SEALED CONTAINERS & SEAL NUMBERS. Seal their bars properly. Put the original of C209 outside the carts/units and attach the copy inside. 42. Which station required cabin spray prior to boarding? (Ref. Route Specialities) A. CDG B. LHR / C. SYD D. HKG 43. What are the correct number of passengers in each zone in 77B? (Ref.B777-300ER working routine) Page 14/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure A. 18/24/138/168 B. 18/24/168/138 C. 24/18/138/168 / D. 24/18/168/138 44. What does IOSA stand for? / A. IATA Operation Safety Audit. B. International Organization of Safety Audit C. International Operation Service Audit D. IATA Organization Safety Audit 45. According to A350-900 Working Routine for 8 CAs, which positions are responsible for C/CL? (Ref.A350-900 working routine) A. 1R, 2L and 3R B. 1R, 2L and 2R / C. 1R, 2R and 3R D. 1R, 2R and 3L 46. According to A350-900 Working Routine for 10 CAs, which positions are responsible for Y/CL? (Ref. A350-900 working routine) / A. 2L,3L,3R,4L,4R B. 2L,2R,3R,4L,4R C. 2R,3L,3R,4L,4R Page 15/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure D. 2R,3L,3R,4L,4R 47. According to B787-8 Working Routine for 8 CAs, which positions are responsible for C/CL? (Ref.B787-8 working routine) / A. 1R, 2R and 3R B. 1R, 2R and 3L C. 1R, 2L and 2R D. 1R, 2L and 3L 48. According to B787-8 Working Routine for 8 CAs, which positions are responsible for Y/CL? (Ref.B787-8 working routine) A. 2L,3R,4L,4R / B. 2L,3L,4L,4R C. 2R,3R,4L,4R D. 2R,3L,4L,4R 49. According to B777-300ER Working Routine for 13 CAs, which positions are responsible for Y/CL? (Ref.B777-300ER working routine) A. 2L, 3L, 4L, 5L, X5L and 5R B. 2L, 3L, 3R, 5L, 5R and X5R / C. 2L, 3L, 3R, 4L, 4R, 5L and 5R Page 16/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure D. 2L, 3L,4L 5L, X5L 5R and X5R 50. According to 77Y Working Routine for 14 CAs, which positions are responsible for Y/CL? (Ref.B77Y working routine) A. 2LFWD, 3R, 4R, 5L, X5L and 5R B. 2LAFT, 3R, 4L, 5L, 5R and X5R C. 2LFWD, 3L, 4R, 5L, 5R and X5R / D. 2LAFT, 4L, 4R, 5L,5R and X5R 51. How many GENDEC are required in flight bag for flight to DEL? (Route Specialities) A. 5 B. 6 C. 7 / D. 8 52. What is not the correct service procedure to assist passenger with disability? (Ref. ISOP) A. At least 1 CA must assist passengers with disability during boarding. / B. Speak directly to companion. C. Avoid patting or touching passenger and his/her mobility aids such as wheelchair or cane without asking for permission. D. Assist in stowing and retrieving carry-on items, including mobility aids and other devices. Page 17/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 53. Where can the most recent information regarding formalities, regulations,and procedures about in-flight services be found? A. In-flight Services Operation Procedure. B. Intercommunication Office Center. / C. Supplementary Information. D. C/A Bulletin. 54. What are the 3-letter code for Chennai, Kolkata, Mumbai? (Route Specialities) A. CHN, KOL, MUM B. CHN, KKL, MUM / C. MAA, CCU, BOM D. MAA, CCK, BOM 55. Which statement is incorrect about Service Delivery Standard (SDS) for passengers with disability during In-flight Services? (Ref. ISOP) / A. CAs are required to assist with the act of eating. B. CAs are not require providing medical services. C. For the vision impairment: Use the clock concept. D. For hearing impairment: Communicate by writing or drawing. 56. What is the call sign of B777-300ER (77B)? (Working Routine) / A. HS-TK__. Page 18/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure B. HS-TH__. C. HS-TQ__. D. HS-TW__. 57. What is the call sign of B787-8? (Ref: Working Routine) A. HS-TG__. B. HS-TH__. / C. HS-TQ__. D. HS-TW__. 58. What is the call sign of A350-900? (Ref: Working Routine) A. HS-TK__. B. HS-TY__. / C. HS-TH__. D. HS-TW__. 59. What is the call sign of B777-300ER 77Y)? (Ref: Working Routine) A. HS-TK__. B. HS-TW__. C. HS-TH__. / D. HS-TT__. 60. What is NOT the procedure for cabin spray for flight to MNL? (Ref. Route Specialities) Page 19/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure A. All bins/lockers must be opened. / B. Air conditioning switched on before performing spray. C. Crew members spray towards the open overhead lockers and ceiling and walk one step or one seat row per second. D. Spray toilets and coatrooms for 2 seconds each with 1 can, crew rest and flight deck for 3 seconds with 1 can. 61. Special Security Arrangement is provided by______? (Ref. SI) A. BKKJS / B. BKKD1 C. BKKDT D. BKKDO 62. UTC at RGN is__? (Ref. Route Specialities ) A. 7.00 / B. 6.30 C. 6.15 D. 5.30 63. How many copies of GENDEC are required in flight bag for flight to ISB? (Ref. Route specialities) A. 1 B. 4 Page 20/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure / C. 8 D. Not required. 64. How many copies of GENDEC are required in flight bag for flight to SIN? (Ref. Route specialities) A. 1 B. 4 C. 8 / D. Not required. 65. What should CAs do when vision impairment passenger travelling with service dog? (Ref. ISOP 5-01 P2) A. Feed and play with the dog. B. Lead the dog to passenger C. Communicate with the dog to lead passenger to the desired direction. / D. The dog does not have to be in a cage/container during the flight. 66. The correct temperature of serving Champagne is__? (Ref. Royal First Class Handbook) A. 4-6 degrees Celsius / B. 6-9 degrees Celsius C. 7-9 degrees Celsius Page 21/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure D. 7-10 degrees Celsius 67. Crew Procedure issued by ___. (Ref. Route Specialities) / A. BKKDO-A B. BKKDQ-1 C. BKKQA-A D. BKKOP-1 68. What is the custom allowance for crew members entering the Kingdom of Thailand? (Ref. Route Specialities) / A. 200 cigarettes or 250 grams of tobacco and 1 litre of liquor. B. 250 cigarettes or 250 grams of tobacco and 1 litre of liquor. C. 200 cigarettes or 200 grams of tobacco and 1 litre of liquor. D. 250 cigarettes or 200 grams of tobacco and 1 litre of liquor. 69. Which station is allowed to serve alcoholic beverages during on ground service? (Ref. Station Information) A. SIN B. DEL C. MNL / D. KUL 70. Which station is allowed to serve alcoholic beverages during on Page 22/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure ground service ? (Ref. Station Information) A. ZRH B. CPH C. MNL / D. ARN 71. Which stations can cabin crew serve alcohol to passenger on ground if the bottles of Champagne are purchased locally through Catering company and VAT paid accordingly? (Ref. Station Information) A. LHR and FRA B. CDG and BRU C. FRA and CDG / D. LHR and CDG 72. Which procedure is correct for cocktail snack service in Y/CL for flights with extra bottled water (330 ml.)? (Ref. Economy Class Handbook) A. Arrange cocktail snacks and cocktail napkins into drawer lined with tray mat and place them in the cart. B. Arrange bottled waters into a drawer lined with tray mat and place them on top of the cart. / C. Offer cocktail snacks, bottled water, and cocktail napkins after meal service. Page 23/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure D. Offer meal tray together with cocktail snack by placing it on a meal tray. 73. Which procedure in Y/CL is incorrect during meal tray collection? (Ref. Economy Class Handbook) A. Clear remaining service items and debris by ABS tray or waste cart. B. During clearance of personal bottled water: If not fully consumed, could be leftbehind if required / C. Place plastic bag in empty drawer on top of meal cart for glass collection and folded kitchen roll papers for cleaning purpose. D. Use plastic gloves during meal tray collection. 74. Which procedure in Y/CL is incorrect for light snack service? (Ref. Economy Class Handbook) A. Light snacks are served in flights with flight time over 5 hours. B. There are varieties of light snacks such as sandwich, ice cream or cookies. The menu will specify which type of light snacks will be served on that flight. / C. Light snack will be served with bottled water. D. Light snack can either be served by cart or by hand. 75. Which one is incorrect? (Ref. Royal First Class Handbook) A. To warm boiled eggs, put them into an ice bucket filled with hot water. The water should generously cover the eggs. B. Soft-boiled eggs (soft white and yolk): 2-4 minutes Page 24/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure / C. Mollet (firm white and soft yolk): 3-5 minutes D. Hard-boiled eggs (firm white and yolk): 8-10 minutes 76. Which procedure is incorrect? (Ref. Royal First Class Handbook) A. Heat rice soup in a provided aluminum foil carton in the oven or by using the microwave if the broth is loaded in a microwaveable utensil. It is strictly prohibited to use Hot Cup for heating the broth. B. Pour rice soup into a warm large bowl. Use a large plate dressed with a cocktail napkin as a saucer. C. Put the meat on top of the rice soup. Garnish with garnitures. / D. Place a chinese spoon on the right of the boiled rice soup. 77. Which procedure is incorrect? (Ref. Royal First Class Handbook) / A. Garlic bread must be arranged in a small plate for those who dislike garlic and offered by using a fork and a spoon or a serving fork and a serving spoon. B. Royal Thai Cuisine and Japanese Meal: Clear the individual breadbasket after the first course. C. Place an unopened caviar glass jar on a shell plate filled with crushed ice together with a pearl spoon on a small plate dressed with a cocktail napkin. D. Arrange melba toast in a gravy boat dressed with linen cloth on a small silver tray. Page 25/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 78. Which procedure is incorrect? (Ref. Royal First Class Handbook) A. Offer croutons in a gravy boat with a ladle on a small silver tray dressed with a cocktail napkin. B. Serve salad and croutons (if available) in a small bowl on a small plate dressed with a cocktail napkin together with a knife and a fork. C. Small plate is not needed when served as side salad with the main course. / D. Offer dry sherry (if available) by using a liqueur glass for all kind of soup. 79. Service delivery time for sandwiches in flight to Japan/Korea (Late night flight) is ___. (Ref. Route Specialities) / A. After takeoff. B. After meal. C. After first meal. D. After second meal. 80. Which statement is correct about Ice Cream Service in Royal Silk Class? (Ref. SI) / A. If ice cream comes in scoops place each scoop in small bowl (nut bowl). B. Place garnitures on small plate. C. Place ice cream and garnitures on square plate lined with folded cocktail napkin. D. Serve with fork on cocktail napkin. Page 26/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 81. Which name is correct? / A. Personality and Etiquette Handbook for Thai Airways Flight Attendants. B. Thai Manners and Etiquette Handbook for Thai Airways Flight Attendants. C. Personality and Manners Handbook for Thai Airways Flight Attendants. D. Etiquette and Manners Handbook for Thai Airways Flight Attendants. 82. Which of the following is incorrect for Thailand formality? (Ref. Route Specialities) A. Duty free allowance of 200 cigarettes. B. Duty free allowance of 1 litre of liquor. C. Personal goods over THB 20000 must be declared. / D. Duty free allowance of 200 grams of tobacco. 83. What is telephone number that CIC must call to inform in case of pax left their mobile phone on board? (SI) / A. 02-134-5453 B. 02-134-5354 C. 02-137-5453 D. 02-137-5354 84. Cabin and Cargo spray contain ___.(Ref. Route Specialities) A. Cabin 100 G./Cargo 100 G. / B. Cabin 100 G./Cargo 150 G. Page 27/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure C. Cabin 150 G./Cargo 150 G. D. Cabin 150 G./Cargo 100 G. 85. Which procedure is correct at MNL? (Ref. Route Specialities) / A. Complete GENDEC x 10 with CIC and P-i-C signatures (5 copies with serial numbers of sprays included). P-i-C name must be printed below his signature. B. GENDEC is NOT required. C. The flight bag with all necessary documents should always be ready at Door 1L for handing over to station staff. D. Alcoholic drinks are allowed to be served on ground at MNL. 86. Which of the following assistance must not be given to passengers with disability? (Ref. ISOP) A. Assisting in stowing and retrieving carry - on items including mobility aids and other devices. B. Assisting with the opening of food equipment and beverage packing. / C. Providing medical services. D. Informing about the position of food and service equipment on the passengers table. 87. What is the incorrect instruction for cabin crew on how to use the blind booklet? (Ref. ISOP) A. The booklet must be handed out to the blind passengers when they have Page 28/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure completely seated in their assigned seats. / B. Braille letters for passengers who are not completely blind. C. Cabin crew is responsible for providing the passengers with the information of their travelling aircraft type and their current location including the nearest lavatories and the emergency exits. Additionally the specific tactile drawing of the aircraft must be presented to the passengers. D. Cabin crew must demonstrate essential emergency equipment to the passengers such as oxygen mask and life vest. This helps the blind passengers be familiar with the equipment by touching them. 88. Which procedure is incorrect?(Ref. Luxury Royal Service) A. Arrange mixed nuts and dried fruits in small bowl. / B. Serve Hot snack on small plate with fork and knife on cocktail napkin aside. C. Place hot snack on passenger D. Use ABS tray to collect used bowl and plate by hand. 89. Which procedure is incorrect for Lunch/Dinner/Supper? (Ref. Luxury Royal Service) A. Drink service by service trolley. B. Mixed nuts and hot snack/amuse bouche by hand. / C. Hot towel on towel tray. D. First course by cart. Page 29/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Service and operating procedure 90. Which procedure is incorrect for Lunch/Dinner/Supper?(Ref. Luxury Royal Service) A. Collect first course by full cart. / B. Reoffer/Replenish drink by hand. C. Offer cheese and fruit by cart. D. Dessert and hot beverages by service trolley. 91. Which procedure is incorrect for Lunch/Dinner/Supper?(Ref. Transcend Thai Service) A. Drink service by service trolley. B. Snack sachet/mixed nuts & dried fruits by hand. / C. Offer hot towel on towel tray. D. First course by cart. 92. Which procedure is incorrect for Lunch/Dinner/Supper?(Ref. Transcend Thai Service: India Route) / A. Drink service with snack by service trolley. B. Meal service by cart. C. Hot beverage by hand. D. Hot towel by long silver tray. Page 30/30 Created : Fri, 07 Jun 24 13:21:57 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage 1. What is strict European vegetarian no animal products of any type? (CCH Feb 2023) A. VLML B. VOML / C. VGML D. VJML 2. What is Malai Tikka? (MPD) / A. Creamy yoghurt chicken B. Spicy chicken with cottage cheese C. Stir fried chicken with paprika D. Chicken marinated pickle and yoghurt 3. Which one is correct? (Thaisquare I-CARE) / A. MPD = Menu Plan Description B. CAC = Catering Articles Checklist C. LLP = Liqueur Loading Plan D. CMD = Cabin Manual Description 4. What is a type of SPML serving for medical reason? (IATA meal code) A. TDML / B. DBML C. KSML Page 1/23 Created : Fri, 07 Jun 24 13:22:26 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage D. HNML 5. What kind of tea is it ? A tea blend which has been flavored with oil of bergamot. / A. Earl grey B. Prince of Wales C. English breakfast D. Ceylon tea 6. What is a Scotland classic liqueur of malt whisky, heather honey and herbs ? (CTR) A. Grand Marnier / B. Drambuie C. Black Forest D. Rusty nail 7. What is the document that crew can find meal loading position of each flight? (CEC) A. CMD B. CAC C. LLP / D. CEC 8. What is the process to mix Shandy? Page 2/23 Created : Fri, 07 Jun 24 13:22:26 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage / A. 1/2 chilled beer and 1/2 lemonade B. 1/2 chilled tomato juice and 1/2 chilled beer C. 1/2 chilled champagne and 1/2 chilled tomato juice D. Vodka and chilled tomato juice 9. What is the description of Stir fried? / A. Frying quickly in a little hot fat. B. Heating food slowly with oil and moisturizing in a tightly sealed vessel. C. Frying in a quantity of fat sufficient to cover the food being cooked. D. Cooking food in a pan in a moderate amount of oil or fat. 10. What is the definition of "IKURA" in JAPANESE? / A. Salmon Roe B. Mussels C. Seafood D. All answers are incorrect 11. Which of the following is NOT a Swiss cheese? A. Gruyere B. Tilsiter C. Tete de Moine / D. Boursin 12. What is NOT stated in the Menu Plan Description (MPD)? Page 3/23 Created : Fri, 07 Jun 24 13:22:26 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage A. Meal ratio B. Heating guide C. Plating guide / D. Nutrient details 13. Which one is the best describes of Body of Wine? A. The shape of the bottle / B. The way a wine feels in the mouth C. The darkness of the colour D. The alcohol by volume 14. What is the gastronomic definition of Escalope? A. A cut of meat B. A small, round nugget of meat / C. A thin slice of meat D. A small tender slice 15. What kind of sauce is made by adding melted or clarified butter to whisked egg yolks and heated gently? A. Soubise B. Bechamel sauce C. Cardinal sauce / D. Hollandaise sauce Page 4/23 Created : Fri, 07 Jun 24 13:22:26 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage 16. Which one is a group of blue cheeses? (CTR) A. Havarti, Leicester, Taleggio B. Ricotta, Stilton, Port Salut C. Gruyere, Gorgonzola, Samsoe / D. Gorgonzola, Stilton, Roquefort 17. Which group contains all French Cheese? A. Camembert, Tilsit, Cambozola / B. Roquefort, Boursin, Chevre C. Brie, Stilton, Dana blue D. Boursin, Gruyere, Emmental 18. Which is not related to Kosher meals? A. Orthodox Jews B. Fit and proper C. Shonet / D. Halal 19. Which statement about special meals on board is CORRECT? / A. Bland/Soft meal is recommended for passenger who has stomach or intestinal problems. B. AVML is prepared in Chinese vegetarian style. C. Hindu meal (non veg) is prepared with lamb, fish and other meats and contains no beef, veal or pork. Milk products are not allowed. Page 5/23 Created : Fri, 07 Jun 24 13:22:26 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage D. Child meal is for children aged 1 year or older. 20. Which of the following flights does not require a Muslim passenger to order Muslim meals? A. BKK - BOM / KTM / MAA V.V B. BKK - BLR / DAC / MCT V.V / C. BKK - ISB / KHI / LHE V.V D. BKK - CCU / CMB / DEL V.V 21. Which pair of the special meal code is for passengers who are strict vegetarians? A. VJML / VLML / B. VGML / VJML C. AVML / VOML D. AVML / VGML 22. What kind of special meal strictly prohibits the offering of the regular bread rolls? A. DBML B. LFML C. LCML / D. GFML 23. What is the definition of Vegan? Page 6/23 Created : Fri, 07 Jun 24 13:22:26 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage A. Vegetarian who consumes vegetables, fruits, nuts and dairy products B. Vegetarian who consumes eggs only. C. Vegetarian who consumes dairy products. / D. Vegetarian who avoids all food from the animal kingdom including eggs and dairy products. 24. What is the meaning of Simmer? A. To cook food in the steam rising from boiling water. / B. To cook food in liquid at low temperature for a long period. C. To cook food in liquid briefly then put into cold water. D. To cook food in a small amount of fat, turn and brown on each side. 25. What kind of salad dressing is made from wine vinegar, mustard powder, salt and pepper, vegetable oil, sugar and chopped onion? / A. French dressing B. Balsamic dressing C. Italian dressing D. Thousand Island dressing 26. What kind of salad dressing is made from mustard, salt and pepper, vegetable oil and lime juice? A. French dressing B. Balsamic dressing / C. Italian dressing Page 7/23 Created : Fri, 07 Jun 24 13:22:26 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage D. Thousand Island dressing 27. What kind of salad dressing is made from cognac, mayonnaise, tomato ketchup, chopped pimento, chopped gherkins, chopped onion, salt and pepper? A. French dressing B. Balsamic dressing C. Italian dressing / D. Thousand Island dressing 28. What is the meaning of DICE? A. To top food with cheese and bitter then grill or bake until crisp. B. To cook food by submerging it in liquid that is just below boiling point. C. To cut vegetables into neat barrel shapes. / D. To cut food into small, equal sized cubes. 29. What is Gajur Mutter Pulao? A. Paneer Cube Cooked With Creamy Tomato Butter Sauce. / B. Indian Basmati Rice With Carrot And Green Pea C. Cauliflower Florets With Coriander D. Ginger And Masala Sauce 30. Vegetarian meals cooked in Chinese or Thai style, excluding eggs or root vegetables such as ginger and garlic, and light soy sauce is used Page 8/23 Created : Fri, 07 Jun 24 13:22:26 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage instead of oyster sauce is _____ A. VGML B. VLML C. THML / D. VOML 31. What is the pasta shape which is in crescent and filled with ground beef and covered with cream sauce and baked? / A. Ravioli B. Grocini C. Lasagne D. Fettucini 32. Which country is the origin of HEINEKEN BEER? A. Germany B. Denmark C. Belgium / D. The Netherlands 33. What is PROCIUTTO? A. An Italian sausage / B. An Italian ham C. An Italian cheese D. An Italian dressing salad Page 9/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage 34. From TG 431 Business class menu Grilled Tiger Prawn with Lemon Risotto, What is terminology of Risotto ? A. Risotto is a Spanish rice dish cooked with broth until it reaches a creamy consistency. The broth can be derived from meat, fish, or vegetables. / B. Risotto is an Italian rice dish cooked with broth until it reaches a creamy consistency. The broth can be derived from meat, fish, or vegetables. C. Risotto is a German rice dish cooked with broth until it reaches a creamy consistency. The broth can be derived from meat, fish, or vegetables. D. Risotto is a Thai rice dish cooked with broth until it reaches a creamy consistency. The broth can be derived from meat, fish, or vegetables. 35. What is the queen of fruits in Thailand? A. Durian / B. Mangosteen C. Rose apple D. Rambutan 36. What kind of cheese is soft, white bloomy rind and made of goat's milk? A. Cheddar B. Cantal / C. Chevre D. Camembert Page 10/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage 37. What does FPML stand for?(www.thaiairways.com) A. Fresh fruit plate meal B. Fruit plate meal C. Fresh fruit platter meal / D. Fruit platter meal prepared with fresh fruits or dried fruits. 38. According to special meal code, what does AVML stand for?(www.thaiairways.com) / A. Indian vegetarian meal B. Asian Vegetarian Meal C. Vegetarian Meal D. Vegetarian Oriental Meal 39. What kind of meal is recommended for Gastro intestinal problems ? A. Baby Meal B. GFML C. Blend Meal / D. Bland Meal 40. What does LCML stand for? A. Low Calcium Meal B. Low Cholesterol Meal / C. Low in Calorie meal but high in nutritional value and dietary fiber. D. Low Carbohydrate Meal Page 11/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage 41. Which is recommended temperature of champagne serving? A. 9-11 degree celcius B. 10-14 degree celcius C. 3-5 degree celcius / D. 6-9 degree celcius 42. What does SAUTE mean? / A. To cook in a small amount of fat, turn and brown on each side with less fat than frying. B. To cook by direct heat, as on a gridiron over the heat or in an oven under the heat. C. To cook in a pan or on a griddle over direct heat usually in fat or oil. D. To burn or char the surface of meat. 43. What does BROIL mean? A. To cook in a small amount of fat, turn and brown on each side with less fat than frying. / B. To cook by direct heat, as on a gridiron over the heat or in an oven under the heat. C. To cook in a pan or on a griddle over direct heat usually in fat or oil. D. To burn or char the surface of meat. 44. What kind of tea is usually served during an afternoon tea service? A. English Breakfast tea Page 12/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage B. Ceylon tea C. Camomile tea / D. Earl Grey tea 45. Which one is not a kind of pasta? / A. Harusame B. Conchiglie C. Farfalle D. Tagliatelle 46. A lean and tender small round steak cut from the thin end of the fillet along the back of the animal can be referred to as_____ A. Minute B. Porterhouse / C. Mignon D. Chateaubriand 47. Which statement is incorrect about Kosher meal? A. Never break the seal or open the box unless allowed by passenger. B. Kosher in Hebrew means FIT AND PROPER. / C. Transfer food and equipment from the box to tray before serving. D. Cream product must not be offered if any meat is served to the Kosher passenger. Page 13/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage 48. Which statement is related to Diabetic Meal (DBML)? / A. Diabetic Meal is suitable for both insulin and non-insulin dependent diabetics. B. Diabetic conforms to the requirements of Muslim laws. C. Diabetic meal is diet meal, low energy and high dietary fiber. D. Diabetic meal is prepared with diary products. 49. Which one is not a product of PORK? A. Bierschinken B. Cambridge sausage / C. Denver leg D. Pancetta 50. What is the definition of Dauphinoise potatoes ? A. Potatoes cut in small nut-like shapes and lightly fried in brown butter B. Fried potatoes along with green and red bell peppers C. Cold potato salad with an oil dressing / D. A dish of sliced potatoes baked in milk, cream and cheese 51. What kind of coffee is made from an espresso diluted with three parts of hot water? A. Cappuccino B. Macchiato / C. Americano Page 14/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage D. Cafe au lait 52. Vodka + Kahlua are the main ingredient of ________? A. Black Forest B. Rusty Nail / C. Black Russian D. Manhattan 53. What should CAs offer to passengers during cheese and fruit service? A. Cognac and Liqueurs / B. Red wines and Port C. Red wines and White wines D. Champagne and Liqueurs 54. What is "Tiramisu"? / A. An Italian layered cake B. Japanese snack C. Ice cream with amaretto D. Kind of coffee cake 55. What is the characteristic of Vodka? A. Flavor from the Juniper berry and some other botanical ingredients. / B. Odorless, tasteless, colorless and smooth Page 15/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage C. It's made out either pure sugar cane or frequently, molasses. D. All answers are incorrect. 56. Which statement is correct about green tea? A. Always offer with sugar and milk. B. Use boiling water to make green tea. / C. Color of tea should be clear green color. D. Tea bag can be used more than once. 57. What is the term for cutting food into thin, match-like sticks? / A. Julienne B. Dice C. Mince D. Shred 58. CA is able to find the information related to spare soft drink unit from ______, mattress c class loading from ______and extra cocktail napkins from ______, respectively. A. CEC, AAC, CAC / B. CEC, CAC, AAC C. CAC, CEC, AAC D. AAC, CEC, CAC 59. Which statement is related to Polenta rolls? Page 16/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage / A. Polenta roll is made from ground corn. B. Crescent-Shaped French roll C. An elongated roll topped and baked with cheese. D. Polenta roll is made from rye grain. 60. What kind of cocktail drink does not contain alcohol? A. Apple Jack B. Bloody Mary / C. Virgin Mary D. Red Eye 61. What is the meaning of "Whisky dry"? A. Whisky with ice. B. Whisky without ice. C. Whisky mixed with Soda. / D. Whisky mixed with dry ginger ale. 62. Which statement about cooking terms is incorrect? A. Roast is to cook in oven by means of a combination of convection and radiation. / B. Poach is to cook by placing the food above boiling water and covering it. C. Saute is to cook in a small amount of fat, turn and brown on each side with less fat than frying. D. Broil is to cook by exposing food to intense direct heat, as beneath the broiler Page 17/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage unit of a range or over charcoal. 63. What is the SPML which requires the omission of all foods, containing milk, lactose, milk solids, whey, curd ad skim milk? / A. NLML B. LCML C. GFML D. LFML 64. Which is the recommended temperature of white wine serving? / A. 7-10 degree celcius B. 10-13 degree celcius C. 13-15 degree celcius D. 16-18 degree celcius 65. Bourbon Whiskey is produced from grain not less than 51 percent of ________. A. Oats B. Rye grain / C. Maize D. Mix grain 66. What types of alcoholic beverage are produced from the distillation process? Page 18/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage A. Beer and Wine / B. Cognac and Whisky C. Beer and Whisky D. Wine and Cognac 67. What is a ham made from ground pork mixed with spices? A. Chipolata B. Bierwurst C. Biltong / D. Bierham 68. How many months is it to be 1 cycle of the menu? ( MPD ) A. 1 month B. 2 months / C. 3 months D. 4 months 69. Which one is the menu of Barista still available on board ? A. Cold brew coffee B. Espresso with orange juice / C. Thai iced tea with grass jelly D. Coffee latte with coffee jelly 70. 7. What is Kachumber Salad? ( MPD ) Page 19/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage A. Green Capsicum, Green Pea, Paneer and Carrot cooked with Masala Sauce. B. Indian Basmati Rice with Cumin Seed C. Potato with Chopped Spring Onion / D. Capsicum and Japanese Cucumber with Chat Masala 71. What is a single malt whiskey served in C class? A. Johnny Walker Black Label / B. Glenfiddich 12 years C. Glenfiddich 18 years D. Hankey Bannister 72. Which one is made from buckwheat flour? A. Polenta / B. Soba noodles C. Pasta D. Ramen Noodles 73. What is the fruit relative of the cypress tree and used to produce a liquor named GIN? A. Caraway B. Cumin C. Turmeric / D. Juniper Page 20/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage 74. Which of the following meats can be cooked for HINDU meals? / A. Lamb, Goat, Chicken and Fish B. Beef, Prawn, Lamb and Chicken C. Mutton, Lamb, Chicken and Beef D. Fish, Goat meat, Beef and Lamb 75. Which Fish is a kind of freshwater fish? A. Mackerels B. Garoupa C. Sole / D. Trout 76. Which sauce is made from bechamel enriched with grated cheese, egg yolk, mustard and cream? A. Cardinal / B. Mornay C. Soubise D. Remoulade 77. Which statement best describes Drambuie? A. France's orange-flavoured liqueur, from a blend of Caribbean oranges with top-quality cognac. B. Mexico's thick dark brown coffee-flavoured essence from a blend of coffee and fine spirit. Page 21/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage / C. Scotland's classic liqueur of malt whisky, heather honey and herbs. D. An alcoholic beverage made from the fermentation of malted grain, water, hops and brewer's yeast. 78. Which kind of tea is made of fresh leaves dried immediately after picking, thus, stopping oxidation and inactivating the enzymes, and has light greenish-yellow color look? A. Earl grey B. Ceylon C. Camomile / D. Green tea (Japanese) 79. What kind of coffee is made by pouring steamed milk into freshly made Espresso until about 3/4 of a cup then top up with frothed milk? A. Espresso B. Macchiato / C. Cappuccino D. Cafe au lait 80. What kind of soup is made with shellfish and cream and the intense flavor comes from adding the shells during the cooking process? A. Onion soup B. Chowder C. Consomme Page 22/23 Created : Fri, 07 Jun 24 13:22:27 +0700 eTesting Guide: CIC 2024 Subject: Food and beverage / D. Bisque Page 23/23 Created : Fri, 07 Jun 24 13:22:27 +0700

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