Wk9.pptx

INDUSTRIAL CONFLICT MR. NICK ESSIEN PRESENTATION OUTCOMES The nature of conflict/ industrial conflict  The various views on conflict  The levels and types of conflict  Inevitability of conflict (myths & truths about conflict)  Sources of conflict  Other issues which may lead to i...

INDUSTRIAL CONFLICT MR. NICK ESSIEN PRESENTATION OUTCOMES The nature of conflict/ industrial conflict  The various views on conflict  The levels and types of conflict  Inevitability of conflict (myths & truths about conflict)  Sources of conflict  Other issues which may lead to industrial conflict  The forms of industrial conflict  Conflict Management style  Conflict Resolution QUO TES  CONFLICT DEFINED Conflict is a normal part of life and it means dispute, disagreement, struggle, etc. There are many issues that could cause conflicts to arise within a community/organization Industrial conflict is the situation where disputes and disagreements arises between employers and their employees over matters related to working  WHAT IS INDUSTRIAL CONFLICT? Kolb and Bartunek (2022) sees Industrial Conflict as the disagreement within or between two (2) or more parties or actors. It is perceived as the disputes between employer and employees due to a mismatch of perspectives or opinions pertaining to the employment relationship. It can be referred to as all expressions of dissatisfaction within the employment relationship, especially those pertaining to the  VIEWS OF TraditionalCONFLICT View: The belief that all conflicts are harmful, irrational and must be avoided. Human Relations View the belief that conflict is a natural and inevitable outcome in a group Interactionist View The belief that conflict is not only a positive force but absolutely necessary for a group to perform effectively LEVELS AND TYPES OF CONFLICT  INDIVIDUAL CONFLICT i. Intrapersonal or Internal Conflict Threat Occurs to a person’s within values an individual Feeding of unfair treatment Multiple and sources contradictory socialization of ii. Interpersonal conflict Requires at least two people. Where two or more people have differences in views about what should be done Differences in orientation to work and time in different parts of an organization  LEVELS & TYPES OF CONFLICT GROUP CONFLICT i. Intra-group conflict: Conflict among members of a group Early stages of group development Incompatible goals within a group ii. Intergroup conflict: between two or more groups SOURCES OF INDUSTRIAL CONFLICTS  FORMS OF EXPRESSING CONFLICTS IN THE WORKPLACE o Stay away strike o Work to o Stay-in or sits down rule strike oPicketing o Tools/ Pen down o Boycotting strike o Gherao o Token/Protest strike o Hunger o Lightening or wild-cat strike strike o Go-slow  FORMS OF EXPRESSING CONFLICTS IN THE WORKPLACE o Stay away strike o Work to o Stay-in or sits down rule strike oPicketing o Tools/ Pen down o Boycotting strike o Gherao o Token/Protest strike o Hunger o Lightening or wild-cat strike strike o Go-slow  FORMS OF EXPRESSING CONFLICTS IN THE WORKPLACE o Stay away strike o Work to o Stay-in or sits down rule strike oPicketing o Tools/ Pen down o Boycotting strike o Gherao o Token/Protest strike o Hunger o Lightening or wild-cat strike strike o Go-slow CONFLICTS MANAGEMENT STYLES  CONFLICT RESOLUTION AND STRATEGIES Internal Conflict External Conflict Resolution Resolution This happens when the This is when the conflict cannot be resolved situation or conflict is internally. This includes resolved internally government, application through: of relevant laws and intervention of specialized o Collective Bargaining agencies. o Joint Consultation These specialized agencies o Deputation are: o Mediator oConciliat  CONFLICT RESOLUTION AND STRATEGIES Internal Conflict External Conflict Resolution Resolution This happens when the This is when the conflict cannot be resolved situation or conflict is internally. This includes resolved internally government, application through: of relevant laws and intervention of specialized o Collective Bargaining agencies. o Joint Consultation These specialized agencies o Deputation are: o Mediator oConciliat  CONFLICT RESOLUTION AND STRATEGIES Internal Conflict External Conflict Resolution Resolution This happens when the This is when the conflict cannot be resolved situation or conflict is internally. This includes resolved internally government, application through: of relevant laws and intervention of specialized o Collective Bargaining agencies. o Joint Consultation These specialized agencies o Deputation are: o Mediator oConciliat  TIPS FOR MANAGING 1. Avoid feelings or perceptions that imply the other person is wrong or needs to CONFLICT change. 2. Communicate a desire to work together to explore a problem or seek a solution. 3. Exhibit behavior that is spontaneous and destruction-free. 4. Identify with another team member’s problems, shares feelings & accepts the team member’s reaction. 5. Treat other team members with respect and trust. 6. Investigate issues rather than taking sides