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Questions and Answers
Define industrial conflict.
Industrial conflict is the situation where disputes and disagreements arise between employers and their employees over matters related to working.
_______ conflict occurs among members of a group, especially in the early stages of group development.
Intra-group
According to Kolb and Bartunek, Industrial Conflict is perceived as the disputes between ____________ due to a mismatch of perspectives or opinions pertaining to the employment relationship.
According to the Human Relations View, conflict is seen as a natural and inevitable outcome in a group.
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Match the conflict resolution methods with their respective types:
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What are some tips for managing conflict in the workplace?
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Study Notes
Definition of Conflict
- Conflict is a normal part of life, characterized by disputes, disagreements, and struggles.
- Industrial conflict arises between employers and employees over matters related to working conditions.
Views of Conflict
- Traditional View: Conflict is seen as harmful, irrational, and must be avoided.
- Human Relations View: Conflict is a natural and inevitable outcome in a group.
- Interactionist View: Conflict is a positive and necessary force for a group to perform effectively.
Levels and Types of Conflict
- Individual Conflict:
- Intrapersonal or Internal Conflict: Occurs within an individual due to conflicting values, unfair treatment, and multiple socialization sources.
- Interpersonal Conflict: Requires at least two people with differing views on what should be done.
- Group Conflict:
- Intra-group Conflict: Conflict among members of a group due to incompatible goals, early stages of group development, and differences in orientation to work and time.
- Inter-group Conflict: Conflict between two or more groups.
Sources of Industrial Conflict
- (Not explicitly stated in the text)
Forms of Expressing Conflict in the Workplace
- Stay away strike
- Stay-in or sit-down strike
- Work to rule
- Tools/pen down strike
- Boycotting
- Gherao
- Token/Protest strike
- Lightening or wild-cat strike
- Go-slow
Conflict Management Styles
- (Not explicitly stated in the text)
Conflict Resolution and Strategies
- Internal Conflict Resolution:
- Collective Bargaining
- Deputation
- Joint Consultation
- External Conflict Resolution:
- Government intervention
- Application of relevant laws
- Intervention of specialized agencies (e.g. Mediator, Conciliator)
Tips for Managing Conflict
- Avoid feelings or perceptions that imply the other person is wrong or needs to change.
- Communicate a desire to work together to explore a problem or seek a solution.
- Exhibit behavior that is spontaneous and destruction-free.
- Identify with another team member's problems, shares feelings, and accepts the team member's reaction.
- Treat other team members with respect and trust.
- Investigate issues rather than taking sides.
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Description
This quiz covers the basics of industrial conflict, its sources, forms, management styles, and resolution. It also delves into the myths and truths about conflict, and other issues that may lead to industrial conflict.
