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## 4. Communication Skills **1. THE SENDER** In the communication process, the sender transmits a message to another person. In the example described above, the initial sender of a message was Mr. Raymond: "The doctor called in a new prescription for me, and can I also have a refill of my heart med...

## 4. Communication Skills **1. THE SENDER** In the communication process, the sender transmits a message to another person. In the example described above, the initial sender of a message was Mr. Raymond: "The doctor called in a new prescription for me, and can I also have a refill of my heart medication?" **2. THE MESSAGE** In the communication, the message is the element that is transmitted from one person to another. Messages can be thoughts, ideas, emotions, information, or other factors and can be transmitted both verbally (by talking) and nonverbally (by using facial expressions, hand gestures, and so on). **3. THE RECEIVER** The receiver receives the message from the sender. The receiver, "decode" the message and assign a particular meaning to it, which may or may not be intended meaning. In receiving and translating the message, one has to consider both the verbal and nonverbal components of the message. **4. FEEDBACK** Feedback is the process whereby receivers communicate back to senders their understanding of the senders' message. In most situations, receivers do not passively absorb messages; they respond to them with their own verbal and nonverbal messages. By using verbal and nonverbal communication, the receiver feeds back information to the sender about how the message was translated. In the feedback loop, the initial receiver becomes the sender of feedback, and the initial sender becomes the receiver of feedback, as noted in the model. Feedback can be simple, such as merely nodding your head, or more complex, such as repeating a set of complicated instructions to make sure that you interpreted them correctly. **5. BARRIERS** Interpersonal communication is usually affected by a number of interferences or barriers. These barriers affect the accuracy of the communication exchange. The barriers like