Passenger Tickets - Indian Railways - PDF

11/21/24, 3:01 PM CHAPTER II 201 CHAPTER II PASSENGER TICKETS 201. Description of tickets.—Every person de...

11/21/24, 3:01 PM CHAPTER II 201 CHAPTER II PASSENGER TICKETS 201. Description of tickets.—Every person desirous of travelling on a railway shall, upon payment of the fare due, be supplied with a ticket. Passenger tickets are of two kinds: (i) card tickets, (ii) paper tickets/computer printed tickets. 202. Card tickets.—The card ticket is the easiest to deal with in the booking office as it admits of simpler methods of accounting and should be invariably issued except when not in stock, in which case excess fare ticket may be issued. If printed card tickets are not available in stock, printed card tickets for the farthest point available be issued and for the remaining portion EFT may be issued. 203. Printed card tickets, for adult or child, should be indented for and kept at all stations when the number of such tickets to be issued to a particular station is 10 or more in a year. Similarly, separate series of printed card tickets may be introduced for special classes of traffic, such as, 'Police'. 'Privilege' and other concessional bookings, whenever the issue of such tickets in a year is 10 or more. In such cases suitable indicatives are printed on the tickets to distinguish them from other card tickets. These indicatives should be written in ink, on the obverse of the tickets, when ordinary tickets may have to be issued for such special classes of traffic. 204. Particulars on card tickets—(a) Printed card tickets of all classes issued for local and through booking, single or return, adult or child, bear the following particulars:— (i) names of stations 'from' and 'to'; (ii) amount of fare; (iii) class of carriage (mail/express and/or ordinary is indicated on second class single tickets and on each half of return tickets); (iv) distance in kilometers; (v) route via which available in through booking, and in local booking where alternative routes exist with different fares; (vi) number of ticket: (vii) date of issue; (viii) date of commencement of journey, when required to be indicated; (ix) date for completion of the return journey, on the return portion of the return ticket; (x) specific points between which the journey is authorized by the ordinary trains, on all combined tickets available partly by mail/ express and partly by ordinary trains. (b) The face of all printed card tickets will have the name of the issuing railway hatched in red to form a background. For tickets intended for use in through booking, a waved red band is printed. On the reverse of tickets, the name or code initials of the issuing railway are also printed. (c) The particulars on a ticket shall be given in Hindi, English and the regional language commonly in use at the place of issue of ticket, if the ticket is for the lowest class of carriage. If it is for any other class of carriage, the particulars will be given in Hindi and English. Provided that where it is not feasible to specify such particulars in any such language due to mechanization or any other reason, the Central Government may exempt such particulars being specified in that https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 1/22 11/21/24, 3:01 PM CHAPTER II 201 language. (d) On return printed card tickets an indentation or perforation is also made in the centre, and the letter 'R' in red bold type printed on the face of the return portion of the ticket. Space is also provided on the face of the return portion of the ticket for filling in the date by which the return journey should be completed. 205. Tickets for different classes.—Card tickets are printed for all classes for which passenger accommodation is available on the railway. The information regarding different classes of passenger accommodation available on Indian Railway is printed in the Indian Railway Conference Association Coaching Tariff/ Individual Railway's Subsidiary Coaching Tariff, Time Tables and Coaching Guides. 206. Colour of card tickets.—Tickets are printed in the following colours:— Air-conditioned class.............................................While First class/(AC sleeper)..........................................Green Air-conditioned class (Chair car)..............................Orange Second class (mail or express).................................Drab Second class (ordinary)..........................................Yellow Note.—(i) In the case of combined class card tickets the colour of the ticket will be that of the higher class and the pairs of stations or sections over which the travel will be by the lower class, will be indicated at the bottom. Similarly for the combined mail/express and ordinary ticket of second class, the colour of the ticket will be that of the mail/express ticket. (ii) In the case of concession tickets, the colour of the ticket will be the same as that of the class for which the ticket is available. 207. Numbering of tickets.—The tickets of each description and of each class are, in order to facilitate check and as a precaution against fraud, machine numbered in progressive series with consecutive numbers commencing from 00,000 to 99,999 for each series. The progressive numbers are printed atone end in the case of single journey tickets and at both ends on the return journey tickets. The numbers are printed at one end of the single journey tickets so that the date of issue can be stamped on the face at the other end. When a year's supply of tickets of anyone series runs to more than 100,000, tickets of second supply will bear the letter 'A', those of third supply 'B and so on. 208. Child-cum-concession tickets.—When the concessional fare chargeable from an adult passenger travelling on a concession order is the same as for a child travelling by mail/express trains at ordinary tariff rates, the tickets will be issued from one common 'child mail/express and concession' series which will be printed with the superscription in red ink 'Child/Concession'. To distinguish the concession tickets from child tickets, the word 'Child' should be scored out in ink by the Booking Clerk at the time of issuing tickets in exchange for concession orders. 209. Reservation tickets.—These are card tickets printed in separate series and issued on collection of the reservation fee to passengers reserving seats or berths in advance after the purchase of their journey tickets. The reservation tickets are valid only for the particular train and the particular day for which issued. The legend 'This reservation ticket does not guarantee onward reservation by connecting trains' should be printed on the reverse of the reservation ticket. 210. Blank paper tickets.—(a) When tickets are required to be issued in the exchange of concession orders, and Police Warrants etc. blank paper tickets may be issued in local and through booking. These tickets are machine numbered and printed in distinct colours for different https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 2/22 11/21/24, 3:01 PM CHAPTER II 201 value ranges, as shown below— For value ranges Colour Upto Rs. 10 (inclusive).............................................................. White Above Rs. 10 upto Rs. 30 (inclusive)............................................ Yellow Above Rs. 30 upto Rs. 50 (inclusive).............................................. Pink Above Rs. 50............................................................................. Green Separate series of tickets for local and through traffic for all classes will be printed according to the value ranges mentioned above. Entries on these tickets will be made in block capitals and the amount shall be entered in bold figures in the special space provided on the ticket. (b) The face of the 'Passenger' foil of a blank paper ticket will have the name of the issuing railway hatched in red to form a background, and a waved red band printed on the face of the foils for use-in through booking. The letter 'R' in red bold type is printed on the face of the return portion of all the three foils of return tickets. (c) Blank paper tickets are prepared with the aid of double sided carbon paper in three foils, viz., for "Accounts", "Passenger", and "Station Record". The destination station, class, route, description of train or trains by which available (mail/express, ordinary), distance and fare are not printed on blank paper tickets, these entries should be made in block capitals and the class, amount of fare and date of issue must be shown in legible figures and words. The name of the destination station, the class and fare must be written both in English and Indian script. The name of the booking station should either be printed or stamped. Each blank paper ticket will be made available for only one passenger, adult or child. 211. (a) At times of heavy rush, if a railway administration considers that there is likely to be a tendency to corner reserved seats or berths by one person one blank paper ticket for a party of more than four persons will be issued, notwithstanding that printed card tickets are in stock, if the party requires the seats or berths to be reserved. Separate series of tickets of white colour for different classes regardless of any value ranges for use in such cases will be printed in the form appearing as Appendix II/A. (b) All entries in the ticket will be made according to the instructions given in para 210 (c) for the preparation of blank paper tickets. The upper limit of the value of tickets should be written in the space provided for the "Value under Rs......". For example, if the total fare collected is Rs. 123, the figure of Rs. 124/- should be shown, and if the fare is Rs. 129/-, the figure of Rs. 130/- should be shown. 212. Excess fare tickets (Form Com./T-12 Rev. and Com./T-13 Rev.)— (a) These are paper tickets issued to passengers found travelling without tickets or with improper tickets by the checking staff in trains or at stations. In emergent circumstances when printed card tickets and blank paper tickets are out of stock passengers should be issued excess fare tickets on collection of fares due at the starting station entitling them to travel on the authority of this ticket. These tickets are in three foils and prepared with the aid of double sided carbon paper. The first foil is for 'Accounts', the second for 'Passenger' and the third is for 'Record'. (b) Whenever an excess fare ticket is issued by a Station Master in lieu of printed card ticket or blank paper ticket, owing to the latter having become exhausted, a report must be made on the same date to the Divisional Office forwarding a copy to the Traffic Accounts Office explaining the circumstances under which the excess fare ticket had to be issued. Further, such excess fare tickets should be prepared, issued and accounted for in the same manner as blank paper tickets. (c) When printed card tickets exhaust in the stock, printed card ticket for the farthest available distance should be issued and for the remaining distance excess fare ticket be issued. Date, https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 3/22 11/21/24, 3:01 PM CHAPTER II 201 month, no. of passengers and the realised amount should be entered on the ticket in/words. Excess fare ticket should be prepared by using double-sided carbon paper. 213. Special ticket for accommodation arranged by special/ordinary trains (Form Com./T-6.)—When reserved accommodation either by a special or by an ordinary train is provided, a special paper ticket is issued on Form Com./T-6. These tickets are machine numbered in progressive series and are printed and supplied in book form in sets of three foils for all classes and for all description of traffic. both in local and through booking, and prepared with the aid of double sided carbon paper as per instructions given in para 210(c). The first foil is sent to 'Accounts', the second forms the special train or reserved accommodation ticket and the third is retained as station record. These tickets should be issued for the complete journey, whether single or return journey or both. Persons holding special tickets are required to occupy the compartment or carriage reserved for them. Any member of the parry found travelling in other than the reserved carriage or compartment will be treated as travelling without ticket and dealt with under the rules. The special tickets should be signed by the requisitionist before issue. 214. Season tickets.—Monthly and quarterly season tickets are issued by the railway at concessional rates. Season tickets with stations from and to, via and fare printed on them should be indented for when the sale of such tickets to any particular station is 6 or more in a year. For other stations, blank season tickets with 'station from' printed on them should be stocked and issued by filling the 'station to', via and fare in ink (see paras 265 & 266 also). 215. Journey extension tickets.—(a) Journey extension tickets are either 'card' or 'paper' tickets and should be issued on suburban sections only as notified by individual railway administrations, to season and return ticket holders, when, before commencing their journey, they desire to travel beyond the station for which their season/return tickets are available. These tickets are printed and supplied in the same manner as other card or paper tickets, as the case may be, and should be treated as such for the purpose of indent, issue, accountal, etc. (b) When the demand for journey extension tickets in connection with commuter traffic is abnormally heavy, the railway administration may introduce printed tickets of fixed denominations for issue as journey extension tickets. These tickets are machine numbered, printed on both sides, on durable thin paper in single copy, perforated for easy detachment and issue; and bound in books of 100 tickets each, with two holes at the binding end so that the books could be screwed in special aluminum boxes provided for the purpose. On the reverse of the tickets, the names of the stations on the suburban section are printed and serial numbers given to each station, hereinafter referred to as stages. On the obverse of these tickets, the stages are indicated only by numberals on the left and right hand side margins to indicate the station from and to, respectively, for which the journey extension ticket is issued. These rickets should be issued in continuation of season tickets only and should be entrusted either to a separate Booking clerk or the Ticket Collector at the gate, who should punch the ticket at two places on the obverse to indicate the station from and station to. The date and hour of issue should be stamped on the ticket with a rubber stamp or be perforated on it with an embossing machine. 216. Circular journey tickets.—These are special paper tickets issued for Ac sleeper, first, and second class passengers for 'standard' or 'proposed' itineraries and prepared in three foils by means of double sided carbon paper. The first foil is sent to the Accounts, the second serves the passenger's ticket and the third is retained as station record. The ticket must be signed by the holder at the time of issue, and in the case of illiterates, their left hand thumb impression should be obtained. While preparing the circular journey tickets, the staff should act upon the instructions contained in Para 210"(c) and account for them in the same manner as other tickets (see Para 269 also). 217. Coupon tickets.—Coupon tickets are paper tickets and printed in the following colours:— Air-conditioned class..............................................................................White https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 4/22 11/21/24, 3:01 PM CHAPTER II 201 First class/Ac sleeper................„............................................................Green Second class mail or express....................................................................Drab Second class ordinary.............................................................................Yellow Only certain authorized tourist agencies are permitted to issue coupon tickets to foreign tourists and residents of India for travel in air-conditioned class and first, Ac sleeper class for themselves, and second class for their attendants, both for single and return journeys in conformity with the rules and conditions given in the I.R.C.A. Coaching Tariff. Separate series of coupon tickets with the word 'Child' printed thereon in red ink should be stocked for issue to children. The tickets are in three foils and prepared by means of double sided carbon paper. The first foil is for 'Accounts' and should be sent to the Traffic Accounts Office along with the return at the end of the month; the second foil is for 'Passenger' and should be made over to him; the third foil is for 'Record' and should be retained at the tourist agency. The date of issue is perforated on each ticket, and the date of commencement of journey is filled in ink by the holder. These tickets are not transferable. 218. Platform tickets.—(a) For purpose of admitting persons other than bonafide passengers to railway platforms, printed platform tickets are issued by the railway administration on collection of the prescribed charges. These tickets are printed in red ink on a white card and are valid for two hours from the time of issue which is indicated on them. They are serially numbered and must be dated before issue. (b) Platform passes/permits at certain stations may also be issued at the discretion of the railway administration to persons whose business necessitates daily admission to platform. The rates and conditions under which they are issued are notified in the I.R.C.A. Coaching Tariff and local Tariffs and Guides issued by individual railways. 219. Estimate of tickets.—Stations Masters should prepare with the help of the Commercial Inspector, and subject to check and countersignature of the Inspector of Station Accounts, an estimate of tickets for a year on the basis of actual sale of tickets for six months or twelve months as the case may be. The fluctuation in the sale of tickets during these months should be thoroughly investigated, and if it is found that the low sale of tickets in any particular month was due to some special reasons such as, suspension of train services on account of breaches, the stock of printed tickets having been exhausted etc. the possible sale for that period under normal conditions should be taken into account for working out the actual sale of tickets during the first six months of the year. For preparing half yearly indent, the sale of tickets of last six months should be totalled. It should be divided by six to arrive at the monthly average. This should be multiplied by ten. Similarly for preparing yearly indent, sale of last twelve months should be aggregated and this should be divided by twelve. This figure should be multiplied by twenty. If some fairs, festivals, marriage season etc., fall in the remaining months, in which case the 'estimate' may be stepped up suitably to avoid the necessity of placing emergent indents (Para 226). The development of any industry etc. in the vicinity, which is likely to influence the movement of passenger traffic, should also be taken into account before arriving at the firm estimate of tickets for a year. The Estimate should be prepared in triplicate, by carbon process separately for local and through traffic. After the same has been checked and counter signed by the Inspector of Station Accounts, during the course of his inspection of the station, one copy should be sent each to the Traffic Accounts Office and the Printing Superintendent and the third copy retained as station record. The Commercial Traffic Inspector at the time of inspection should also examine the estimate and, if he observes any abnormal fluctuations in traffic, he should ask the Station Master to prepare a revised estimate of tickets for check by the Inspector of Station Accounts. The revised estimate will be prepared and disposed of in the manner described above. 220. Stock of tickets.—The stock of tickets at the station should not be allowed to accumulate in excess of the normal requirement of the indenting period, now it should normally be allowed to fall below two months supply. To ensure the timely submission of indents, blue labels printed as below will be inserted by the supplying office in the bundle of tickets for each station at a point https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 5/22 11/21/24, 3:01 PM CHAPTER II 201 where half the supply remains on hand; as an indication that the requisition for the tickets is due for submission. Indent Due For...................................................Class Tickets To............................................................Stations This label will serve as a reminder only and its absence will not relieve the Station Master of the responsibility of keeping himself supplied with the tickets in accordance with his requirements. The label should not be removed or displaced at the time of counting tickets. 221. Method of ascertaining the number of tickets on hand.—In order to obtain the number of any one kind of tickets on hand, the number of last ticket issued should be deducted from the last progressive number received and the balance reduced by the total number of the tickets issued out of order, if any. The stock of paper tickets can be readily ascertained as the tickets are printed and supplied in bound books of a fixed number. 222. Preparation of indents.—(a) Card tickets should be obtained by Station Masters on indent Form Com..T-14 Rev. from the Superintendent, Printing or any other officer notified by the railway administration for this task. The indents should be prepared in triplicate separately for local and through traffic. Two of the copies should be sent to the supplying officer through the Divisional Commercial Superintendent and the other retained at the station as record. The Printing press will return one copy to the station concerned. It will be pasted with the record copy of the indent. If this copy is not received within thirty days, Divisional Commercial Superintendent and the printing press should be informed by telegram. Similarly, separate indents for season tickets and blank paper tickets should be prepared and supplies obtained. (b) Indents should be prepared on the basis of the estimate of tickets prepared vide para 219. All indents should be consecutively numbered and stamped with the station stamp. It should be seen that the station stamp impression is clear and the columns of requisitions are legibly and correctly filled in before the indent is despatched. The number of tickets estimated minus tickets on hand, will be the number of tickets to be indented. This figure will be rounded off to next higher one hundred tickets. (c) In preparing indents for card tickets it should be seen that the names and code initials of the stations, index numbers, distance, route, description, combination of trains or classes and the fares for adults and children, as also the last progressive number of the tickets are correctly entered on the indent. (d) For second class card tickets available partly by mail/express and partly by ordinary trains, full particulars of the stations between which the tickets would be available by ordinary trains should be clearly indicated in the remarks column of the indent. Likewise, for tickets of combined classes, full particulars of the combination of classes should be shown against the relevant entry in the indent. (e) The indents for other money value books including excess fare tickets will be prepared and submitted direct to the supplying office. Detailed instructions in this regard, and the forms to be used for this purpose, will be notified by the individual railway administrations. 223. Submission of indents (Form Coin./T-14 Rev.).—Station Masters must indent for printed 'station to' card tickets for all stations for which the annual requirement is 10 tickets or more. Indents for printed tickets should be submitted by stations for a year's supply at a time for the stations for which annual sale of tickets is 10 to 999. But at larger stations, where the annual consumption of some series is one thousand or above and the stocking of fall year's requirement of tickets is likely to create problems of storage space, such stations may be permitted to indent https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 6/22 11/21/24, 3:01 PM CHAPTER II 201 for tickets six monthly. Railway administration will notify the dates for the submission of yearly and half yearly indents. If the annual consumption of tickets in respect of anyone series at a station is less than 100, the indent should in every case be for a minimum of 100 tickets. 224. Dates of submission of indents.—In order to regulate work in the ticket printing office, different dates or months may be notified by individual railway administrations for the submission of indents by each station. 225. The Accounts Office (of Printing Press) on receipt of indent from the Station Master through the Divisional Commercial Superintendent should check it carefully arid forward it to the ticket supplying office without delay. The printing press will retain the 'order' copy and send back the 'original' copy to the station concerned. 226. Emergent indents.—If the stock of tickets at the station runs below the consumption of two months due to unforeseen rush of traffic arising from fairs, festivals, conferences etc. and there is no time for the preparation of regular indent an emergent indent should be submitted by stations. All such indents should have written on them in block letters in red ink the nature of the emergency after the words "EMERGENT INDENT". It should be sent to the printing press in a registered cover. 227. Receipt and examination of passenger card tickets and money value books.—(a) When fresh stocks of passenger tickets, whether card or paper and money value books are received, they should be carefully examined, counted and compared by the Station Master with the entries in the supply advice, which will be received in duplicate along with the tickets. The particulars appearing in the supply advice will be copied out in the "Supplied" column of the station copy of the indent The fares printed on the tickets must be checked with the distance tables and fare lists furnished by the Chief Commercial Superintendent. Duplicate tickets and tickets incorrectly printed i.e. with wrong fare, distance, route, colour, number etc., and money value books wrongly printed should be separately entered on both copies of the supply advice specifying the irregularities. One copy of the supply advice together with the irregular tickets, or money value books wrongly printed will be returned within 48 hours and one copy will be returned within 45 days to the supplying officer under advice to the Traffic Accounts Office. A specimen of supply advise for tickets appears at Appendix II/B. The form of supply advice for money value books including excess fare tickets will be prescribed by individual railway administrations. If seals of the packages are broken, the tickets should be thoroughly checked and both the copies should be returned to the press within 48 hours. (b) When any tickets are missing, their commencing and closing numbers, including their total number must be recorded on both copies of the supply advice and also immediately reported by wire to the supplying officer, Station Master of the destination mentioned in the tickets the Traffic Accounts Office and the Divisional Commercial Superintendent followed by a registered letter. On receipt of this wire, the Divisional office should arrange for notifying the loss through railway gazette warning the staff to guard against the fraudulent use of missing tickets. The destination Stations Master should be on the look-out for the tickets in his daily collections and to procure the address of any person who may be found in possession of one or more tickets. Such persons should be questioned and asked to state how they came in possession of the tickets. Should the supplying officer find that a mistake had been made in his office when despatching the tickets, he should advise the issuing Station Master, who will in turn advise all concerned to whom he communicated the loss, so that look-out for the tickets may be discontinued and notification in the railway gazette may be cancelled or withdrawn. Misprinted, irregular or duplicate tickets if found in the fresh supply must be returned to the printing press duly entered on a prescribed form. (c) The Station Master must record in the ticket stock book, particulars of the gazette notification in which the loss of tickets is notified or of the advice received from the supplying officer treating the tickets as non-issued, as the case may be, and quote the same in the daily trains cash- cum- summary book and passengers classification in support of short accountal of tickets. https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 7/22 11/21/24, 3:01 PM CHAPTER II 201 (d) The blank paper tickets and other money value books should be examined and counted, and a certificate to the effect that the book was examined and found correct should be recorded by the Station Master under his dated signature on the record foil of the form bearing the opening number. This certificate should be looked for by the Traffic/Commercial Inspectors and Inspectors of Station Accounts at the time of inspection. In the case of card tickets, the staff after counting them should affix their dated initials on the back of the ticket bearing the highest number in each bundle in token of having checked and counted the tickets. (e) Before signing the receipt, the Station Master should ensure that every ticket has been examined as regards its class and progressive number. The examination and count of tickets after receipts, must be completed within 45 days. 228. Stock books.—(a) The particulars of all card and season tickets received should be posted separately for each kind of ticket in the ticket stock book, Form Com./T.22. One page or two, according to requirements, should be set aside for tickets to each station for which they are supplied. (b) Similarly, the particulars of money value books, including blank paper ticket books, should be entered in the stock book for money value books, Form Com./T-23, each book being posted individually in consecutive series. The date of completion of money value books including blank paper ticket books, should also be posted against the relevant entries in the stock book as soon as the book is completely used up. (c) The stock books should be posted as soon as the ticket/money value books supplied have been counted and examined, and before the supply advice is returned. The index to stock books should be kept up-to-date to facilitate easy reference and check. 229. Deficiency or loss of a ticket.—If subsequent to the acknowledgement of the correct receipt of the supply of tickets, any deficiency or loss of tickets is noticed, the Station Master should take action according to the instructions contained in para 227(b). An enquiry will be made to determine the cause of loss and in case it is established that the ticket in question was actually sold and the money lost to the railway the amount of loss will be recovered from the railway servant held responsible, in addition to any other disciplinary action as may be considered necessary according to the merits of each case. If, however, the result of the enquiry shows that the ticket was not actually sold and the value thereof was not actually lost, such disciplinary action as may be considered necessary according to the merits of each case will be taken against the staff responsible. On receipt of intimation regarding loss of tickets, the Traffic Accounts Office will raise debit for the value of such tickets. The debit will, however, be withdrawn if the enquiries made by the Traffic (Commercial) Department reveal that the tickets in question were actually not sold. 230. Custody and cleanliness of tickets.—(a) Station Masters will be held personally responsible for the safe custody, cleanliness and correct issue in serial order, of all descriptions of tickets. It will be their duty on taking over charge of a station, to satisfy themselves as to the correctness of the stock on hand. Due care should be taken to see that the tickets are not allowed to be spoiled by neglect due to issuing tubes and almirahs being kept dirty or due to insects or damp destroying tickets. (b) All card and paper tickets not in use must be under lock and key in the ticket stock almirah or drawer. The key of the almirah or drawer containing........ the stock of tickets must be kept in the custody of the Station Master, or at stations where the Station Master is not directly responsible for tickets, in the custody of the Booking Clerk responsible. 231. Ticket cases and tubes.—(a) As an aid to the easy issue of card tickets and the subsequent booking of sales, stations are supplied with ticket cases fitted with tubes in each of which tickets for a station will be filled in. The tubes should be arranged according to the classes https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 8/22 11/21/24, 3:01 PM CHAPTER II 201 of tickets, description of trains (ordinary, combined, mail or express) and the geographical position of stations on the line. The slide-pieces affixed to each row of tubes must bear correct name of station to, index number and rate slips which must be neatly written and pasted on them. (b) The tubes should be brushed at least once a month to keep them clean and free from dust and insects. Tickets cases when not in use should be securely locked. (c) Tickets in the tubes" should be properly arranged in consecutive numbers, the one bearing the lowest number being at the bottom. The Station Master should periodically inspect the tubes to see that they are kept in the prescribed order and are clean and free from dust A note of these inspections should be recorded in the daily trains cash-cum-summary book (Form Com./C.-5&6 Rev.) and looked for by the inspecting officials at the time of inspection. 232. Replenishing of tickets from stock.—Constant attention should be given to the replenishing of the tubes from stock to avoid the necessity for refilling during the course of booking of passengers. If the tickets in any tube run out at the booking time, care should be taken at the time of replenishing it to see that the tickets are placed in the correct position, that they belong to the proper series, and that the numbers are consecutive. 233. Demand note for drawal of tickets from stock.—Whenever any tickets are to be obtained from stock by the Booking Clerk or Station Master, the demand should be made in the demand note for drawal of tickets from stock, in Form Com./ T-11 After the supply of tickets has been made and acknowledgement of the recipient obtained, the demand notes should be serially numbered and filed by the Station Master. 234. Check of tickets in stock and in tubes.—Station Masters must check and examine tickets in the tubes of as many stations as possible everyday and record the result in the daily trains cash-cum-summary book showing particulars of tickets checked with their commencing and closing numbers. This check should be so exercised that all the series in the tube come under the purview of check at least once a month. Station Masters should also test check the tickets in stock during the course of their inspections. Similar checks of tickets in tubes and in stock will be conducted by the Traffic/Commercial Inspectors at the time of their visits to stations, and the result of such checks recorded in the station inspection book. 235. Check of ticket stock on relief.—When there is a change of Station Master or responsible Booking Clerk, either permanent or temporary, separate statements of all tickets and money value books remaining on hand should be prepared in duplicate by carbon process in Forms Com./T.11 and Com./M.3, checked with the stock books (Forms Com./T.22 and Com./T.23), and signed by both the relieving and relieved staff. One copy of the Statement should be sent to the Divisional Commercial Superintendent and the other copy filed at the station. The Commercial/Traffic Inspectors at the time of their inspections should see that these statements are correctly prepared and carefully filed at the station. If, however, due to sickness or other cause the outgoing Station Master/responsible Booking Clerk cannot prepare the statement, the incoming one should do so in conjunction with his next assistant, but on return to duty the Station Master/ responsible Booking Clerk should sign it. Any deficiency in the stock of tickets and money value books should be separately reported at once by letter to the Divisional Commercial Superintendent and traffic Accounts Office. 236. Surplus, obsolete or damaged tickets and money value books.—Printed tickets or money value books rendered surplus or obsolete as a result or general revision of fares or otherwise, or the tickets damaged by insects etc. and rendered unfit for use, should, after obtaining instructions from the Divisional Commercial Superintendent, be sent to the Traffic Accounts Office duly entered in a statement in Form Com./T-24 Rev. These statements should be prepared in quadruplicate by carbon process. Three copies along with the tickets or money value books should be sent to the Traffic Accounts office and the fourth copy retained at the station for record. The Traffic Accounts Office will return one copy acknowledging the receipt on the tickets or money value books. The acknowledgement should be filed with the station copy of the statement, and the particulars of all tickets and money value books returned by the station and acknowledged by the Traffic Accounts Office should be recorded in red ink against the respective https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 9/22 11/21/24, 3:01 PM CHAPTER II 201 entries in the stock books, so that the stock of tickets and money value books actually on hand may be readily known. Inspectors of Station Accounts will check the acknowledged copy of the statement with the stock books. When obsolete tickets of the value of over Rs.3,000 are to be returned to the Traffic Accounts Office, the Divisional Commercial Superintendent will depute a responsible official to collect the sealed bags containing such tickets from stations and make over each bag with seals intact personally to the Traffic Accounts Office. 237. Self printing machines.—(a) At certain important stations where the sale of passenger and platform tickets is exceptionally heavy, self printing machines are installed for the issue of tickets. These machines are fed by paper rolls which should be indented for and obtained from the stores department. The rolls on receipt should be accounted for in a manuscript register prepared in the proforma appearing at Appendix II/C. The Chief/Head Booking Clerk is personally responsible to ensure that the register is kept in safe custody and adequate stock of rolls is always available in stock for use. (b) The tickets issued through these machines should be accounted for as other card tickets. It should be remembered that the number recorded on the front of the counter of these machines is the number of the last ticket issued and the closing number to be recorded in the daily train cash book-cum-summary should be one number higher than that shown on the number recorder. (c) Whenever a defect occurs in the machine resulting in discrepancy between one or both of the number recorders and the ticket, or if the numbers operate on the recorders without a ticket coming out, the machine should be put out of use and a report sent to the mechanic, Traffic Accounts Office, Inspector of Station Accounts, and the Commercial Inspector of the section at once indicating the fault in the machine. The lead seal on the number recorders will not be removed by the mechanic unless both the Inspectors and the Chief/Head Booking Clerk are present The details of the fault will be recorded in a manuscript register to be kept for the purpose in a pro forma appearing at Appendix II/D. A copy of the remarks recorded by the Inspector of Station Accounts in the register should be submitted to the Traffic Accounts Office along with the relevant passenger classification. Any defective ticket taken out of the machine should be treated as 'non-issued' and dealt with as laid down in paras 263 and 264. Other faults in the operation of the self printing machine which do not affect, the number recorders and do not necessitate the breaking of the lead seal affixed on them will be similarly reported and an entry of the defect made in the register. The mechanic should rectify the defect in such cases without the presence of the Inspectors. (d) During the period the self printing machine remains out of order, printed card tickets should be issued to the passengers. The Station master will be personally responsible to see that one month's supply of printed card tickets for stations to which booking is done through the self printing machine is always kept on hand to avoid inconvenience to the passengers. 238. Opening of booking offices.—(a) At larger stations due to frequent train services, the booking offices remain open for 24 hours. At other stations the booking windows should be opened for booking passengers at least one hour, or any other shorter period approved by the Divisional Commercial Superintendent, before a train is due to arrive; the booking being closed five minutes before the departure of the train. Where, however, separate booking staff is provided, the booking of passengers may not be closed five minutes before the departure of the train. (b) The hours of business should be prominently displayed at the booking office windows in the regional language, Hindi and English. Station Masters must ensure that the booking office windows are opened in time to avoid rush and inconvenience to passengers. 239. Booking of passengers.—Passengers are booked at stations subject to the condition of there being room available in the train for which the tickets are issued, Tickets are available only for the day and train for which they are issued except when otherwise permitted. Passenger fares must in all cases be prepaid. https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 10/22 11/21/24, 3:01 PM CHAPTER II 201 240. Booking of passengers in advance.—The rules regarding advance booking of passengers appear in the I.R.C.A Coaching Tariff and local tariffs, Time Tables and Guides of individual railways. Any change in these rules in notified to the staff through the usual media of rate circulars, rate advices, etc. 241. Dating machines.—(a) For the purpose of dating card tickets, stations are supplied with ticket dating machines which stamp or perforate the date on the tickets. Each day before commencing to book passengers, the correct working of the machine should be tested and defects, if any, remedied. (b) The type used in the dating machine should be kept clean so that impressions on tickets may be clear and distinct. Whenever a dating machine goes out of order or type is not sufficiently good for use, a report should be made to the Divisional Commercial Superintendent who will arrange for repairs to be effected, or, for machine or types to be replaced. In the meantime date of issue on tickets may be written in ink if no other dating machine is available. 242. Date stamping on non-suburban card tickets.—(a) The non-suburban single journey card tickets should, before issue, be stamped on the obverse (face) at the end other than that on which the numbers have been printed, whereas a return journey ticket should be stamped on the reverse at both ends with date, month and year. When the date is represented by a single digit (1 to 9), a zero will be prefixed to it as shown below— (Date) (Month) (Year) 05 MAR 67 At stations where 'NUMEX' type of machine is in use, it will stamp 'time' also in addition to the above particulars. (b) At stations where booking offices remain open for 24 hours and where the tickets are issued and accounted for by periods instead of by trains, a letter denoting the period during which tickets are issued should be used. These letters should range from 'A' onwards according to the number of changes of Booking Clerks and will be fitted into the dating machine to produce the impression shown below— A05 MAR 67 (c) Each Booking Clerk should, on relief, remove from the dating machine the letter denoting his period of duty and take it away with him. Complete record showing the names of the staff in possession of these distinguishing letters during the different periods should be maintained in a manuscript register by the Station Master. This precaution is necessary to enable responsibility being fixed in the event of shortages etc. (d) As the space available at the end of card tickets is limited, the first three letters of the month may be used to denote the month of issue as indicated below— January..............................................JAN February...........................................FEB March...............................................MAR April..................................................APR May...................................................MAY June...................................................JUN July......................................................JUL August................................................AUG https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 11/22 11/21/24, 3:01 PM CHAPTER II 201 September...........................................SEP October................................................OCT November.............................................NOV December.............................................DEC 243. Date stamping on suburban tickets.—Suburban single journey tickets will be stamped with date, month and hour of issue on the face of the tickets at the end other than that on which the numbers have been printed; whereas in the case of return journey tickets, the date, month and hour of issue will be stamped on the reverse at both ends as under— (Date) (Month) (Hour) 05 MAR 09 All tickets issued between 08 and 09 hours should show the time of issue as 09 and so on. Such tickets are valid only by the trains scheduled to leave the booking station within 2 hours of the time of issue marked on the tickets. A passenger travelling by any subsequent train will be treated as travelling without a proper ticket and dealt with accordingly. 244. Date stamping when trains are running late.—Tickets should be stamped with the date on which, according to the time table, a train is due to leave the station. When a train is running late, on account of which the actual time of departure falls on the next day, tickets issued to passengers by such a train should be stamped with the due and not the actual date of departure. The cash should also be accounted for under the due date of departure unless the day's cash is to be remitted before the actual departure of the train, in which case the cash may be accounted for on the actual date. 245. Tickets stamped indistinctly.—When a ticket has been indistinctly stamped, the word 'illegible' should be written beneath the date, and the ticket cancelled and treated as a non- issued ticket. Under no circumstances should a date once stamped on the ticket be tampered with nor should a ticket, once stamped, be passed through the dating machine a second time. Tickets bearing double impressions of dates should be viewed with suspicion by the ticket checking staff. If necessary, the ticket should be collected and a free excess fare ticket issued in lieu therefore and a detailed report along with the ticket submitted to the Divisional Commercial Superintendent endorsing a copy thereof to the Traffic Accounts Office. 246. Dating of tickets issued in advance.—In the case of tickets issued in advance, besides stamping the date of issue, the date and train number by which the journey is to be made should be endorsed on them either by rubber stamp or in ink and initialed by the Booking Clerk. When a return journey ticket is issued, the date on which the return journey is to be completed in accordance with the rules of the Coaching Tariff should be filled in ink in the return-half, if not already printed. 247. Issue of printed card tickets.—Before commencing the issue of card tickets for each train, the Booking Clerk should see that the ticket at the bottom of each tube is partly drawn out. The number of each ticket so drawn out should correspond with the number of that description of ticket already entered in the daily train cash book cum-summary as the 'closing number' of the booking by a previous train. This will enable the Booking Clerk to as certain readily after the departure of the train, for what stations tickets have been issued, because, the tubes from which tickets have been issued will have no tickets projecting. Where the daily train cashbook-cum- summary is posted by shifts and not by trains, the drawing out will be done only at the beginning of each shift. 248. Issue of platform tickets.—Persons other than bona fide passengers seeking entry to station platforms for the purpose of receiving or seeing off friends and relatives, should be issued platform tickets, where stocked, on recovery of the prescribed charges. For the purpose of https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 12/22 11/21/24, 3:01 PM CHAPTER II 201 indicating the time of issue, the platform tickets are printed with hours of the day in even figures from 2 to 24. At the time of issue, besides dating the ticket as required in para 242, the Booking Clerk should also score out in ink, the material time of issue so that the ticket may be available for 2 hours from that time (see para 218). For example, if a ticket is issued between any time after 6 hours but upto 8 hours, the figure 8 printed on the ticket should be scored out (as shown on the specimen below), so that the platform ticket will be valid upto 10 hours on that date. (Obverse) Valid for Two hours from the time of issue. 2/4/6/8/10/12/ Platform Ticket Rs. 1.50 K MAHBUBNAGAR South Central Railway 12536 14/16/18/20/22/24 249. Issue of tickets for attendants.—Each passenger in air-conditioned (first) class is allowed to take two attendants and each person in AC sleeper/first class one attendant on payment of second class fares by mail/express or ordinary trains, as the case may be. Tickets for attendants will be issued from and to any station on the route covered by the air-conditioned or AC sleeper/first class tickets in connection with which they are issued. No attendant tickets will be issued to a point beyond or off the route covered by the air-conditioned and AC sleeper/first class tickets in question. 250. (a) All air-conditioned single journey tickets in connection with which attendant tickets are issued should have the letter 'Al' or 'A2' written by hand in red ink or stamped indicating whether one or two attendant tickets have been issued. Similarly, AC sleeper/first class single journey tickets will have the letter 'A' written by hand in red ink or stamped on them to indicate that an attendant ticket has been issued. (b) If return journey tickets for attendants are issued, the letter 'A1' or 'A2' as the case may be, should be written by hand in red ink or stamped by the starting station on both halves of the air- conditioned return ticket and the letter 'A' on both halves of the AC sleeper/first class return ticket. If only single journey tickets for attendants are issued, the outward or return journey halves of return tickets only will be so endorsed or stamped. (c) In connection with either half of a return ticket, which has not been so endorsed, attendant tickets may be issued on the outward or return journey, the relevant ha If of the return ticket being endorsed by the station issuing the attendant tickets. (d) Second class tickets issued to attendants, will be endorsed with the word 'Attendant' in ink. It is not necessary to have separate series for attendants' tickets. 251. Route by which tickets are issued.—Tickets are normally issued by the shortest or reasonably direct route and are available for completion of the journey only by that route. When passengers desire to travel by other than the normal and reasonably direct route, tickets may be issued on recovery of the charges due by such routes on receipt of permission from the Headquarters Office. In the case of persons holding concession orders notified in the I.R.C.A. Coaching Tariff, tickets may be issued in exchange there for by a longer route subject to the following conditions:— (i) that the distance by the longer route does not exceed the distance by the shortest route by more than 15 per cent; or https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 13/22 11/21/24, 3:01 PM CHAPTER II 201 (ii) the journey by the longer route is quicker than by the shortest route. 252. Booking of passengers for stations upto which trains do not run.—When passengers ask for tickets to a station upto which the train they intend travelling by does not run, they must be advised of this fact so that they will not have reason to complain of delay or inconvenience caused by detention at stations short of destination. 253. Issue of tickets to stations where trains do not stop.—When a passenger asks for a ticket for a station by a train which is not booked to stop there, he must be advised of the fact of non-stoppage of the train at the station in question, and suggested to travel by the next stopping train. The booking staff must acquaint themselves with the stopping stations of all trains, and must be careful not to book passengers to stations at which trains do not stop unless there is connection by changing into another train en route, in which case the passengers must be told at which station to change. 254. Issue of tickets available partly by ordinary trains and partly by Mail/ express trains.—For second class passengers travelling over sections where mail/ express trains do not run, combined mail/express and ordinary fare tickets may be issued charging ordinary fares for the entire distance and then adding to it the difference between the ordinary and mail/express fares for the total distance to be travelled by mail/express trains. In such cases either printed card tickets or blank paper tickets, as the case may be, should be issued clearly indicating the stations between which journey by mail/express or ordinary trains can be performed. 255. Issue of tickets between any two stations on a Main line section where mail/express trains run, partly by mail/express trains and partly by ordinary trains.— Passengers starting journey by ordinary trains from a station on a main line section where mail/express trains do not stop and performing their onward journey by connecting mail/express trains from a station where such trains stop, may also be issued combined mail/express and ordinary fare tickets as mentioned in the preceding para. Note.—Over certain railways, mail/express trains are charged mail fares only over a particular portion of a main line section and ordinary fares beyond. Passengers travelling by such trains should also be issued combined mail/express and ordinary fare tickets. 256. Issue of tickets in one class for one part of the journey and in another class for the remainder of the journey.—When passengers ask for tickets by a train by which they cannot travel in one class of accommodation through to destination for want of provision of that class of accommodation throughout, they will be issued, if they so desire, a combined ticket available in one class for a part of the journey and in another class for the remainder of the journey. Combined printed card tickets for use in such cases must be indented for by the Station Master, if the volume of traffic offering justifies it. If combined tickets are not in stock, blank paper tickets may be issued. 257. "Backing up" of tickets.—'Backing up' or endorsing tickets is strictly prohibited except in the following cases:— (i) where a passenger has to remain behind at a road side station under the instructions of the railway police to attend an enquiry or to give evidence in any case connected with the railway, and for this reason is unable to commence his journey by the train for which the ticket is issued, the Station Master is authorized to make the ticket available by another train, provided no delay has occurred in bringing the matter to his notice and the Station Master is satisfied with the explanation given by the police. In such cases the Station Master must write on the back of the ticket, "Available by No.....................................train of............................" and sign his name in full with date and affix station stamp; Whenever the above action is taken, the Station Master concerned must furnish to the Traffic Accounts Office full details along with the original certificate, in the form prescribed in the I.R.C.A. Coaching Tariff from the Police Officer not below the rank of Sub-Inspector, on which the request was made that passenger should be detained; https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 14/22 11/21/24, 3:01 PM CHAPTER II 201 (ii) when a passenger is detained at a railway station by a Medical Officer on segregation duty as a measure for prevention of the spread of infectious diseases, and where such a passenger is unable to continue his journey by the train for which the ticket is issued and the period of its availability in terms of the rules in the Indian Railway Conference Association Coaching Tariff for break of Journey en route exceeded, the Station Master on the authority of a certificate from the Medical Officer will make the ticket available for further journey by an endorsement on the back of the ticket as "Available by No.........................train......................(date) from.............. (station)" and sign his name in full with date in the same manner as is done in the case of persons detained under instructions from the police, the Medical Officer's certificate must be sent to the Traffic Accounts Office in the same way as the certificate from the police officer. (iii) where passengers have been excluded from a train for want of room tickets may similarly be made available by subsequent trains. The Traffic Accounts Office should be advised at once of the circumstances under which tickets are thus made available. 258. Tickets issued by slow train not to be made available by fast train.—When tickets are endorsed for travel by a subsequent train or a subsequent day as provided for in para 257, care should be taken to see that tickets issued for an ordinary passenger train are not made available for a mail/express train, when the mail/ express fare is higher than that of the other train, unless the holders of such tickets pay the difference in fares. 259. Issue of blank paper tickets.—(a) Paper tickets will be issued subject to the instructions contained in paras 210 and 211. In issuing these tickets, the Booking Clerk should work out the fares with the help of distance and fare tables. The route by which the blank paper ticket is issued, should invariably be shown in the space provided for the purpose on the ticket. When these tickets are issued to stations on contiguous railways which can be reached by more than one route, the name of the railway by which booked should be shown with the name of the junction station, but when such tickets are issued over two or more railways and the destination station can be reached by more than one route, the first junction with each railway should be shown along with the code initials in capital letters of that railway. Booking Clerks must enquire from passengers the route by which they intend to travel, and issue tickets accordingly. (b) When a paper return ticket is issued, the Booking Clerk should enter on it the date of issue and the date upto which return journey is to be completed. Each halt made by the holder of the ticket should be entered on the back of the ticket by the Station Master of the station where the journey is broken. Blank paper ticket should be accounted for separately in the daily train cash book-cum-summary. 260. Corrections in paper tickets prohibited.—Corrections in blank paper tickets including special, soldier, circular journey tickets etc. are absolutely prohibited. If through oversight or some other cause incorrect particulars are entered on these tickets, they should be cancelled and treated as 'non-issued'. 261. Passenger fare notebook for through traffic.—To ensure the recovery of correct fares and to avoid undue delay in the issue of tickets to passengers for stations over other railways for which printed card tickets are not available, each station should maintain a passenger fare notebook in Form Com.-F. 1, showing single journey passenger fares for different classes from that station to different stations over other railways to which traffic exists. This notebook should be kept up-to-date by making the necessary changes resulting from the revision of fares from time to time. Each correction made in the notebook should be initialed by the staff making the correction. Traffic/Commercial Inspectors and Inspectors of Station Accounts should examine these notebooks and see that these are kept up-to-date. 262. Tickets issued out of order.—(a) When tickets issued are out of order through a mistake or due to any other cause, the destination station and the ticket checking stations en route, if any, should be advised of this fact by a telegram so that the passengers can pass without suspicion. A copy of this telegram should be sent by train to the Traffic Accounts Office. (b) Tickets issued out of order should be accounted for separately in the passenger classification return (Form Com./P. 15 & 16 Rev.) directly under the entry of those issued to the same station https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 15/22 11/21/24, 3:01 PM CHAPTER II 201 in correct progressive order. As soon as a mistake of this nature is noticed, the correct progressive number should be reverted to, and the commencing and closing numbers of the tickets issued out of order should be entered immediately below the correct series and carried forward in each subsequent month's passenger classification return until they are reached in course of issue, when a reference to the date they were accounted for out of order should be made against them. A note of all tickets issued out of order should be made in the ticket stock book (Form Com./T-22). Frequent issue of tickets out of order by the same Booking Clerk should be viewed with suspicion. 263. Non-issued tickets.—When a passenger before commencing his journey wishes to change his ticket for one of a higher or lower class, or for another station or to exchange a single journey ticket for a return journey ticket or vice versa, or when a wrong ticket is issued by the Booking Clerk, or when it becomes necessary to take back or cancel a card or a paper ticket of any description, the original ticket must be marked 'non-issued' giving reasons for cancellation and initialed and dated by the Station Master. This should be done immediately after such a ticket is returned to the booking office or is found to have been wrongly issued. 264. Accountal and disposal of non-issued tickets and clerkage charges.— (a) All non-issued tickets, arranged class-wise, should be forwarded daily to the Traffic Accounts Office through Cash Office in a sealed cover (Com./T-16 and Com./T-17) accompanied by a statement of non-issued tickets in Form Com./T-18 Rev., prepared separately for local and through traffic and for printed card and blank paper tickets. The clerkage charges wherever recovered in accordance with the rules appearing in the I.R.C.A. Coaching Tariff or in the local tariff or Guide of the railway administration concerned, should also be shown in the statement in the appropriate column. A monthly summary of non-issued tickets in Form Com./T-15 Rev., prepared separately for local and through traffic, should also be submitted to the Traffic Accounts Office with the passenger classification for the month. (b) If a cancelled or non-issued ticket is not sent to the Traffic Accounts Office, but destroyed or otherwise improperly disposed of, action will be taken against the staff responsible in accordance with the provisions of para 229. (c) Full particulars of non-issued tickets etc. and the clerkage charges, wherever recovered, shall be shown in the daily train cash book-cum-summary (Com./C-5 & 6 Rev.) and the daily statement of non-issued tickets (Com./T-18 Rev.). In the passenger classification (Com./P-15 & 16 Rev.) and the monthly summary of non-issued tickets (Com./T-15 Rev.), the total number of the non-issued tickets will be shown. Frequent marking of non-issued tickets by the same Booking Clerk, or for short distance stations, should be viewed with suspicion. 265. Issue of season tickets.—(a) The rules and conditions under which season tickets are issued, as well as the names of stations at which issued, and the fares to be charged, are notified by the railway administrations in their local tariffs and guides. These tickets are serially numbered and should be accounted for in the daily train cash book-cum-summary, as laid down in para 268. (see para 214 also). (b) Season tickets are not transferable and should not be issued in favour of "One man of........................" or "One servant of........................". The name of the person in whose favour the season ticket is issued, his/her age and sex should invariably be shown on the ticket by the Booking Clerk. A season ticket will not be valid unless it bears the signature or left hand thumb impression of the holder. Season ticket, if used at any time by any person other than that in whose favour issued, will be forfeited and the person so using it will be liable for prosecution under section 142 of the Railways Act. (c) No erasures or alterations of any kind should be made in season tickets after they have been filled in. Should passengers change their minds before leaving the booking counter as to the station or the period for which the tickets are available, their season tickets should be cancelled on collection of prescribed charges per ticket and the reasons for cancellation should be recorded thereon. Fresh tickets should be made out and issued on recovery of such additional charges as are due. The cancelled season tickets should be treated as 'non-issued' and sent to the Traffic Accounts Office duly entered in the non-issued statement. https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 16/22 11/21/24, 3:01 PM CHAPTER II 201 (d) The date of expiry of season tickets should be stamped on the face of the ticket by a special rubber stamp indicating date, month and year. Season tickets expiring upto 8th of the month (inclusive) will be stamped with the date of expiry on the top left quarter, tickets expiring from 9th to 15th (inclusive) will be stamped on the bottom left quarter, tickets expiring from 16th to 23rd (inclusive) will be stamped on the top right quarter and tickets expiring from 24th to the end of the month will be stamped on the bottom right quarter of the ticket. 266. Season tickets available for a period of one month or three months, as the case may be, will be issued from any date in a calendar month. A Monthly season ticket issued on the 2nd of April will be available upto and inclusive of 1st May, and the one issued on 30th or 31st of January will be available upto and inclusive of the last day of February. The period of availability of season tickets issued for three months will be reckoned similarly. 267. Advance issue of season tickets.—Holders of season tickets are permitted to purchase fresh season tickets upto three days in advance of the date of expiry of their tickets. In such cases, the advantage of the unexpired period of the previous ticket will be given by extending the period of availability of the fresh season ticket which will be determined from the day following the date of expiry of the previous ticket. For example if the holder of a season ticket available upto 10th June asks for the issue of a fresh monthly season ticket on 8th June, the old ticket will be collected and a fresh monthly season ticket issued as available upto 10th July. Similarly, if the holder of a season ticket issued on 1st February and expiring on 28th February applies for the issue of a fresh season ticket on 25th February the fresh monthly season ticket will be made available upto 31st March, and so on. A reference of the previous season ticket should be given on the fresh season ticket and a cross reference of the latter should be made on the former. 268. Accountal of season tickets.—Printed season tickets will be accounted for in the same manner as printed tickets (see para 705). The blank card season tickets should be accounted for, in the first instance, in the register of blank card season tickets (see specimen at Appendix II/E). This register should be posted in duplicate by carbon process simultaneously with the issue of each blank card season ticket, the amount being posted in the appropriate value column (see para 720 also). At the close of the duty period of the Booking Clerk or at such other intervals as may be prescribed, the total of tickets and amount of this register should be posted in the daily train cash book-cum-summary against the relevant entry. The non-issued season tickets should be sent to the Traffic Accounts Office daily duly entered in Form Com./T-18 Rev., separately for printed and blank card season tickets. 269. Issue of circular journey tickets.—(a) Standard itineraries may be framed by the individual railways and circular journey tickets therefor issued by the station staff either in the forward or reverse direction as desired by the passenger. Circular journey tickets for itineraries proposed by the passengers themselves may also be issued provided the itinerary is approved by the railway administration on whose jurisdiction the journey is to commence. Applications for the issue of such tickets should be addressed to the Chief Commercial Superintendent concerned sufficiently in advance of the date of commencement of journey. The station Superintendents of big stations, may issue these tickets without permission of the CCS. (b) These tickets are available for completion of the tour for a period of one day for 600 Kms. or part these of plus break of journey days from the midnight of the date of issue and in the case of tickets issued in advance, from midnight of the date endorsed for commencement of journey. These tickets are not transferable and will be forfeited if transferred (see para 216). (c) The circular journey ticket will be charged for as two single journey, the length of each single journey being, taken as half of total distance. The period of validity of circular journey ticket may be calculated on the basis of the estimated journey passenger can travel at the rate of one day for every 600 Kms. plus the number of days the passenger is permitted to break journey. The journey on such tickets can be broken without any distance restriction, but the journey should be completed with in the period of validity of the ticket (d) Change of class permitted on payment of the difference between the single journey mail fares of the two classes for that portion of the journey for which it is desired to travel in a higher class. https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 17/22 11/21/24, 3:01 PM CHAPTER II 201 (e) The rules regarding indenting, accounting etc. of these tickets are the same as for blank paper tickets. (f) The checking staff at stations and on trains must carefully check these tickets and record on them the name of station, train number and date with signature. 270. Sale of tickets by tourist agencies.—Recognized tourist agencies who have executed agreements with the railway administration are authorized to issue coupon tickets, card or paper tickets and special paper tickets to (i) genuine overseas tourists, that is, residents of countries other than India visiting India as genuine tourists and/or (ii) residents of India, in accordance with rules and conditions applicable to the sale of tickets by the agencies as laid down in the I.R.C.A. Coaching Tariff. 271. Rail travel coupons —(a) These coupons are issued to mercantile firms, touring Government officials, accredited press correspondents, news cameramen accredited at the headquarters of the Government of India, and the members of Legislative Assemblies/Councils, as notified from time to time, under the rules and conditions appearing in the I.R.CA Coaching Tariff. (b) The rail travel coupon books will be supplied by the ticket printing office to the Headquarters Office, Divisional Office or certain selected stations authorized to issue them, an advice being sent to the Traffic Accounts Office. The coupon books should, on receipt, be checked and counted like other money value books and entered in a special register kept for the purpose. The sale of coupon books will be made in accordance with the rules and conditions laid down in the I.R.C.A Coaching Tariff, a monthly return being submitted to the Traffic Accounts Office in the pro forma appearing Appendix II/F. (c) The amount realized by the sale of coupon books should be remitted by the commercial offices through miscellaneous receipt transmit note (G. 1403) to the Station Master who will account for it as "Sundry receipts" and remit to the cash office with his day's cash duly entered in the cash remittance note. (d) The rail travel coupons exchanged at stations for ordinary tickets in the manner indicated in the I.R.C.A. Coaching Tariff should be submitted by stations to the Traffic Accounts Office along with the passengers classification return of printed tickets or blank paper tickets, as the case may be, in support of the free tickets issued. 272. Advance issue of single journey tickets for journeys commencing from out stations but terminating at the station of booking.—Single journey tickets for all classes, for journeys commencing from an outstation but terminating at the station at which tickets are purchased, will be issued one month in advance of the date of journey. In such cases, blank paper tickets will be issued irrespective of whether any ticket for the outward journey is purchased or not The actual date on which the journey is to commence will be entered on the blank paper ticket both in words and figures and subsequent alteration in it will not be permitted. Passengers commencing their journeys on any other date than that shown on the ticket will be treated as travelling without ticket and dealt with under the rules. If the ticket is returned at the station of issue, refund should be granted according to the rules in force, but if the ticket is surrendered at any other station, the ticket will be collected, and a receipt in Form Com./R-13 Rev. granted to the holder who will be advised to apply for refund to the Chief Commercial Superintendent of the railway concerned. 273. Issue of tickets for journeys commencing from and terminating at other than the booking stations.—Individual railways may introduce at selected stations, the facility of issuing tickets for journeys commencing from outstations on the same railway and terminating at other stations on the same railway or other zonal railways. For example Ahmedabad, a station on the Western Railway, may be authorized to issue tickets to passengers for their journeys commencing from Surat to Bombay Central, Vadodara to Amritsar and so on. In all such cases, blank paper tickets will be issued upto one month in advance of the date of journey from separate series of books which should be stocked at the authorized selected stations. https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 18/22 11/21/24, 3:01 PM CHAPTER II 201 274. Accountal of blank paper tickets.—Stations issuing tickets according to instructions contained in paras 272 and 273 will prepare two sets of passenger classifications (blank paper tickets), one for accounting the traffic originating from that station and another for traffic originating from other stations. The total amount of the passenger classification (blank paper tickets) for traffic originating from other stations will be incorporated in the main classification, and the grand total so arrived at for both the classifications will be taken to debit under the head 'Passenger classification (blank paper tickets)' in the station balance sheet. 275. Train halts.—(a) Train halts are opened for the booking of passengers only and are worked by Booking Clerks, Travelling Booking Clerks, Guards or contractors called 'local agents'. (b) When a halt is manned by Booking Clerk, the procedure for the sale and accounting of tickets, remittance of cash and submission of returns etc. will be the same as applies to other regular stations. For halts which are to be worked by Travelling Booking Clerks or Guards, the Divisional Commercial Superintendent, in consultation with the Traffic Accounts Office, will lay down a detailed procedure to be followed with regard to the indenting, stocking and supply of tickets, remittance of cash, maintenance of station records, submission of returns to Traffic Accounts Office, etc. (c) When the halt is worked by a local agent the under noted procedure will be adopted subject to other terms and conditions contained in the agreement— (i) As a broad policy, a contractor operated halt station will be attached to one of the main adjacent stations, called the 'depot station', for the purpose of supply of tickets, money value books, etc., and the name of such station will be notified well in advance of the opening of the halt. A copy of the agreement entered into with the local agent will be supplied to the Station Master of the depot station to enable him to ensure that all the terms and conditions laid down in the agreement are properly complied with by the local agent The depot Station Master will prepare separate indents for printed card tickets for supply to the local agent while combined indents for money value books and forms for use both at the depot and halt stations will be prepared and submitted to the supplying officer. On receipt, the tickets and money value books will checked in the manner laid down in para 227 and kept in safe custody. The local agent will obtain the supply of printed card tickets from the Station Master of the depot station on a requisition (form appearing at Appendix II/G) which will be prepared in quadruplicate with the aid of carbon paper. The Station Master of the depot station will recover the face value of the tickets minus commission and other charges, as per agreement, and obtain a receipt for the tickets and commission charges (on a revenue stamp, if necessary), on the lower portion of the requisition form. Two copies of the requisition form will be returned to the local agent while the third copy will be sent by the depot Station Master to the Cashier as a voucher for the commission and other charges paid to the contractor, duly entered on the back of the cash remittance note, and the fourth copy will be retained as record, At the end of the month, the local agent will submit one copy of the requisition form to the Traffic Accounts Office" along with the passenger classification return and retain the other copy as his record. (ii) The Station Master of the depot station will enter the tickets supplied to the local agent as also the face value of such tickets separately in his daily train cash book-cum-summary, and account for them in the same manner as tickets sold at the depot station. The commission, charges paid to the local agent will be shown as a 'deduct' entry under the main head 'vouchers'. The totals of face value of the tickets supplied to the halt station will be cast separately in the daily train cash book-cum-summary, and at the end of the month or period accounted for as a special debit in the coaching balance sheet Separate passenger classification should be prepared by the depot station for tickets sold to the local agent. (iii) On receipt of a written requisition, money value books and other books and forms required for use at the halt station will be supplied to the local agent under an acknowledgement by the Station Master of the depot station. Completed books must be collected before issuing new ones to the local agent. (iv) The cash collected by the local agent on account of excess fare, excess charge, etc. will be remitted by him to the Station Master of the depot station through the Guard of the first stopping train on the date following the date of collection, duly entered in the memo form showing at https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 19/22 11/21/24, 3:01 PM CHAPTER II 201 Appendix II/H, which will be prepared in quadruplicate by carbon process. Three copies of the memo will be sent to the depot station while the fourth copy, after obtaining the Guard's acknowledgement on it, will be retained as record. The Station Master of the depot station on receipt of the amount will acknowledge receipt on all the three copies and return one copy to the Guard as his acknowledgement, send one copy direct to the local agent and keep the third copy as his station record. The Guard will paste the acknowledged copy in his rough journal for his record. The cash received at the depot station will be accounted for in the daily train cask book- cum-summary under distinct heads. (v) The tickets will be dated and nipped by the local agent before issue to the passengers. The sale proceeds of tickets, and charges recovered from passengers detected travelling irregularly will be accounted for in the daily train cash book-cum-summary. While the former earnings will be retained by the local agent, the latter will be remitted to the Station Master of the depot station as explained above. Local agents are not authorized to make tickets 'non-issued' and to grant refund on them. (vi) Tickets collected from passengers at the halt station will be entered in the Ticket Collector's report (Forms Com/T-7 Rev. and Com/T-10 Rev.), and submitted daily to the Traffic Accounts Office. At the end of the month, the local agent will prepare the passenger classification and excess fare returns and submit them to the Station Master of the depot station for onward submission to the Traffic Accounts Office. The details of the arrangement regarding accounting procedures are left to local instructions to be issued by individual railway administrations in accordance with agreement entered into with the Local agent, in each case. 276. Identity Card-cum-Railway Passes for Members of Parliament.—Members of Parliament (baoh of Lok Sabha and Rajya Sabha) are supplied with Identity Card-cum-Railway Passes which entitle them to travel in AC sleeper along with their companion over all Indian Railways. The charges for the journeys performed by them are paid for by the Parliament Secretariat, through the Accountant General Central Revenues. The spouse of a Member of Parliament has also been allowed to travel in AC sleeper from the usual place of residence of the member to Delhi and back once during every session. When a Member of Parliament travels by rail in 1st AC class without any companion, the amount payable by him shall be determined on the basis of the difference of fares between one 1st AC and two AC sleeper fares. On completion of their journey, they fill up a form showing particulars of the journey performed and hand it over to the Ticket Collector on duty (see para 518). At the end of the day, all such forms are entered in a statement indicating the journey performed in each case and are sent to the Traffic Accounts Office in a separate cover. The holders of Identity Card-cum-Railway Passes can travel in air-conditioned class by paying full difference between the first class and air- conditioned class fare. They can also travel in AC sleeper, air-conditioned chair cars, IInd class sleeper coaches, and rail cars over Kalka-Simla section without payment of any additional surcharge. 277. Indrail Pass.—The Indian railways have introduced the facility of Indrail Passes to the foreign tourists and Non-resident Indians. They can travel as they like over the entire Indian railway system without any route restriction and within the period of validity of the pass. Indrail pass is issued only when the valid passport is presented. Payment is accepted-only in U.S. $ (Dollar) and Pound Sterling £. Passenger's name, country's name and passport number must be given on the Indrail pass. A tourist travelling on Indrail pass is exempted from paying reservation fees, sleeper charges and extra supplementary charges for travelling by super-fast trains which are otherwise chargeable in the case of ordinary ticket. Indrail passes are issued for Air-conditioned first class, first class/A.C. Sleeper/AC. Chair Car and for second class. The colours are blue, green and yellow respectively. The period of validity is seven days, fifteen days, twenty-one days, thirty days, sixty days, ninety days and for twenty four hours. Children between five years and twelve years pay approximately half the fare rounded off to the nearest $. https://indianrailways.gov.in/railwayboard/uploads/codesmanual/CommManual-I/ComercialManualCh2_data.htm#201 20/22 11/21/24, 3:01 PM CHAPTER II 201 No separate charge is payable for meals provided on Rajdhani express trains. The ticket is non- t