Railway Management Chapter 7

Ensuring everyone travelling by train has a valid ticket, pass, or authorization.

A check conducted on a specific section of the railway for at least 24 hours, covering all trains. Ticket checking staff is assigned to each coach to ensure no one travels without a ticket.

A report created after a Sectional Check detailing the number of staff used, trains checked, passengers found without tickets, amount recovered, and booking window earnings.

A check conducted at a specific station or area with a large number of staff (Ticket Checking, GRP, RPF) for a minimum of 8 hours. All passengers on trains stopping at that station are checked.

A report created after a Concentrated Spot Check, similar to the Sectional Check Report, with additional details like the percentage of passengers found travelling irregularly.

A station or area with a high percentage of passengers travelling without tickets or with irregular tickets (>3%).

A 3-day check conducted by replacing regular ticket checking staff to assess their performance and efficiency.

If a senior citizen travels on a concessional ticket but doesn't have their age certificate, they will be charged the difference between the full fare and the discounted fare, plus an excess charge.

If a non-senior citizen uses a senior citizen's concessional ticket, they'll be charged the difference between the full fare and the discounted fare, plus an excess charge.

If someone uses a combined ticket (for multiple parts of a journey, like different classes) and travels in a higher class than the current portion of the ticket, they'll be charged the difference between the paid and payable fare for the unused portion. If they continue on the higher class, they'll only pay the difference between the paid and payable fare.

If a passenger has a combined ticket where the first part allows for a higher class, and the second part for a lower class, and they are caught using the higher class ticket after the first part, they will only be charged the difference between the paid and payable fare.

If a passenger with a lower class concessional ticket is caught travelling in a higher class, they'll be charged the difference between the full fare of the upper class and the concessional fare of the lower class, plus an excess charge, up to the point of detection. They must travel in the booked class for the rest of the journey.

A document submitted by ticket checking staff at the end of each month to record details of ticket checking activities and revenue collected.

An official document used to collect and record fares from passengers.

The designated officer responsible for checking tickets at a specific station.

The officer responsible for verifying and processing TC Returns.

A formal complaint filed with the police to report a crime.

The process of investigating a loss of EFT books to determine how it happened and who is responsible.

A series of EFT books that have been used to collect fares.

The officer responsible for accounting for ticket revenue at the divisional level.

The officer responsible for overall railway operations and administration.

The office responsible for handling all financial matters related to ticket revenue.

A type of nipper used by checking staff at the platform entrance that punches a "V" shape on the ticket.

A type of nipper used by checking staff at the destination station to cancel tickets. It punches an "M" shape on the ticket.

This type of nipper is used by ticket checking staff on platforms and trains to show the division and nipper number. It's issued to individual employees to track responsibility.

This type of nipper is used by luggage clerks to punch journey tickets when booking luggage.

A Ticket Collector's primary duty is to ensure all passengers have valid tickets before they can board a train or enter the platform.

A Ticket Collector should report for duty in proper uniform, sign the muster, declare private cash, check platforms, and manage passenger inquiries.

A TTE (Traveling Ticket Examiner) is responsible for checking tickets and guiding passengers on the train.

Besides other tasks, a TTE must report for duty on time, sign in and out, declare private cash, and obtain a copy of the reservation chart.

A Traveling Ticket Examiner (TTE) must arrive half an hour before the train departs and 15 minutes before it arrives at intermediate stations.

The Train Captain is responsible for ensuring the overall well-being of passengers during the journey, including passenger facilities and maintenance work.

The Train Captain can be a designated Train Superintendent (TS) or, if not available, the most senior ticket checking staff.

The Train Captain is responsible for ensuring that all onboard employees, including both railway staff and contractors, follow their instructions.

In trains without a Train Superintendent, the designated Train Captain's badge is passed on to the next captain for the following leg of the journey.

The Train Captain is responsible for the allocation of vacant berths to waiting passengers based on their priority, ensuring fairness and efficiency.

The Train Captain oversees the deboarding of unreserved passengers and those with platform tickets from the reserved coaches.

The Train Captain is responsible for ensuring that all doors on the train are properly closed while the train is in motion and that the platform side doors are opened when the train reaches a station.

The Train Captain is responsible for ensuring that the vestibule doors on the train are closed at night.

The Train Captain is responsible for providing passengers with information about the housekeeping staff, such as their mobile numbers.

The Train Captain is responsible for issuing a guard certificate to passengers in case of air conditioning failure, ensuring passengers are informed and protected.

This check involves comparing the performance of station staff to the required earnings standard. It is done when staff fail to meet the expected revenue targets.

This check is conducted with the help of a magistrate to combat ticketless travel. Individuals caught without tickets are tried and dealt with on the spot.

This check involves sealing off an entire station to prevent unauthorized entry. Ticket checking staff, GRP, RPF, and volunteers are deployed to control access.

This check aims to stop the misuse of the alarm chain. Ticket checking staff, GRP, RPF, and other railway employees are deployed in plain clothes to catch individuals abusing the system.

This check is conducted to catch ticketless travel by surprise. Ticket checking staff, RPF, and GRP are transported by road to a target location and conduct a sudden inspection on a specific train.

This surprise check is conducted by the headquarters ticket checking squad in the middle of a route. The regular ticket checking staff working on the train are replaced by the HQ squad for a re-check.

These checks are conducted over a large area (80km radius) for several days (3-6) to combat ticketless and irregular travel. They include checks in running trains, spot checks, road checks, ambush checks, and potentially other strategies.

In trains with a designated Train Superintendent (TS), they are the Train Captain. Otherwise, the most senior ticket checking staff will be nominated for this role by the railway authorities.

The Train Captain is responsible for allocating vacant berths to passengers on the RAC or waiting list based on their priority. This ensures fair distribution of available space.

The Train Captain ensures unreserved passengers and platform ticket holders are de-boarded from reserved coaches, maintaining order and preventing overcrowding.

The Train Captain is responsible for ensuring all train doors are closed while the train is moving and that platform-side doors are opened when the train arrives at a station. This guarantees passengers' safety and convenience.

The Train Captain ensures the vestibule doors are closed at night for security and passenger privacy. This creates a secure sleeping environment.

The Train Captain provides passengers with information about the housekeeping staff, including their contact details, for any assistance they might need during the journey.

All railway staff must declare any personal cash they have before starting their work shift.

A special register is used to record private cash declared by railway staff. It contains details like name, designation, duty time, date, and the amount of private cash in both words and digits.

Employees are allowed to carry a limited amount of private cash based on their role. Station staff can keep up to Rs 750, while mobile staff can keep up to Rs 2000.

If an employee has more private cash than the allowed limit, they need to declare it in the register and get their supervisor's approval.

Traveling Ticket Examiners (TTEs) must deposit all the money they collect during their journey at the destination station.

TTEs create a Cash Remittance Memo (CRM) to document the amount of money deposited at the station. The CRM includes details like the TTE's name, PF number, EFT number, stations, date, total cash, and trip ID.

The CRM must show the breakdown of earnings, including fare, penalty charges, unbooked luggage fees, and the total earnings. One copy of the CRM is given to the booking clerk.

When a passenger is found traveling without a ticket or irregularly, and refuses to pay the required charges, they are handed over to the Station Master or Head TC for further action.

The TTE/COR prepares a Handing Over Memo (HOM) documenting the handing over of a passenger to the Station Master or Head TC. The HOM includes the details of the passenger and the reason for the handover.

The HOM is used to track the handover of passengers and to ensure proper procedures are followed for collecting unpaid fares or dealing with irregular travel.

If a child travels without a ticket and is found with a guardian, excess fare and excess charge are collected from the guardian's ticket's starting point to the point of detection. For onward travel, only excess fare is collected up to the guardian's destination.

If a passenger with an ordinary train ticket is found travelling on a Mail express, the difference between the paid and payable fare, along with an excess charge, is collected up to the point of detection. If the passenger wishes to continue the journey on the same train, only the fare difference is collected.

If a passenger with a lower class ticket is found travelling in a higher class, the difference between the paid and payable fare, along with an excess charge, is collected up to the point of detection. If the passenger wishes to continue the journey in the higher class, only the fare difference and the upper class reservation fee are collected.

If an adult passenger is found travelling on a child's ticket, the difference in fare between the adult and child ticket for the entire journey is collected as excess fare, and the same difference up to the point of detection is collected as excess charge (minimum Rs. 250). If caught at the destination, the difference in fare and excess charge are collected.

If a passenger travels beyond the authorized distance of their ticket intentionally, they are charged as travelling without a ticket beyond their original destination, including the difference between payable and paid fare and an excess charge. If unintentionally, no fare is collected, but they must buy a ticket to their original destination and wait for the next available train.

If a passenger with a ticket for a shorter route is found travelling on a longer route, the difference between the paid and payable fare is collected. If a passenger with a ticket for a longer route is found travelling on a shorter route, their ticket is forfeited, and a free ticket for the shorter route is issued.

A passenger with a valid ticket must have a valid ticket, pass, or authorization to travel.

A passenger who travels with a concession ticket but uses it in a section where it's not valid will be charged the full fare as if they had no ticket. They will also lose the benefits of the concession.

A passenger travelling with a P.T.O. or other concession order where the starting or destination stations are not specified will be treated as travelling without a ticket from the last ticket checking point.

Passengers found travelling in a superfast train without a supplementary charge ticket will have to pay the extra charges for that class, plus an additional excess charge. If they have a through ticket but lack the specific supplementary charge, they will only pay the excess charges.

Passengers caught travelling on a restricted train with a ticket for a shorter distance will have to pay the difference in fare between what they paid and the correct fare for the distance travelled, along with an extra charge.

Passengers found travelling without a ticket on a restricted train will be charged the excess fare from the train's starting station or the last ticket checking point, up to the station where a ticket could have been purchased for that journey.