Past Paper Set-4 PDF

of 60. Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. A. Create a responsive user interface. =================================== B. Develop a separate native mobile app for Android and iOS. C. Launch two different interfaces f...

of 60. Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. A. Create a responsive user interface. =================================== B. Develop a separate native mobile app for Android and iOS. C. Launch two different interfaces from the same page. 2. of 60. Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography? D. Component Blueprints E. BEM Naming Classes F. Utility Classes =============== 3. of 60. A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. G. Be specific about the issues testers encountered. ================================================= H. Report only the new issues, and omit already known bugs. I. Include the names of participants in the report. 4. of 60. A UX Designer is asked to build a solution in Salesforce to accommodate a call center\'s process and make it easier for them to log complaints. J. Observe the complaints process and create a business process diagram. K. Observe the complaints process and create a journey map. ======================================================== L. Observe the complaints process and create a prototype. 5. of 60. Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience. M. In-app prompts to provide access to video content N. Sandbox to experiment with the product O. Enablement Site to build and assign custom modules ================================================== 6. of 60. What is a goal of usability testing? P. Showing users how to use the design in the right way Q. Learning about the user\'s behavior and preferences =================================================== R. Identifying the best variation of a page 7. of 60. A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback. S. Follow-up questions can be asked to obtain further information about the issues participants may encounter. =========================================================================================================== T. Sessions can be completed at any time and anywhere. U. It is less expensive and time-consuming to conduct. 8. of 60. Cloud Kicks has updated its logo and wants it prominently displayed on its Digital Experience site. V. Visualforce pages W. Page headers ============ X. Email templates 9. of 60. Cloud Kicks wants to use Paths for onboarding its sales representatives. Which Path feature should be used to add onboarding value? Y. Integrated buttons to automate approvals Z. Actions and recommendations component A. Key fields to complete before next Path stage ============================================= 10. of 60. A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons. B. Adaptable C. Distinguishable =============== D. Navigable 11. of 60. A UX Designer is working on a series of custom Salesforce components for a new website. In which way could the designer accelerate the visual design process? E. Use separate stylesheets to make implementation easier. F. Build a custom layout in Salesforce and export the underlying code. G. Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins. ================================================================================ 12. of 60. Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about what should be done. Which tool should the designer utilize first? H. Heuristic Evaluation ==================== I. Low-Fidelity Prototype J. Design Template 13. of 60. Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding? K. Salesforce automatically updates the selected brand color to make it accessible; this should overridden to select the colors manually. L. There is a default WCAG complaint Salesforce color theme; only brand color can be updated. M. The color palette is auto-generated based on the brand color to be WCAG compliant. ================================================================================== 14. of 60. A UX Designer is attending a sprint planning session as part of their team\'s Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item? N. Sprint Backlogging O. Prioritization Matrix P. T-shirt Sizing ============== 15. of 60. Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce. Q. V2MOM R. Agile S. Desirable, Feasible, Viable =========================== 16. of 60. Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding. T. Search bar layout and loading page background U. Background image and focus link color V. Brand color and loading page logo ================================= 17. of 60. Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu. W. Compare two versions of the navigation menu mockups to see which performs better. X. Have users sort the cards based on similar categories or groups. ================================================================ Y. Arrange pages in the navigation menu by alphabetical order. 18. of 60. What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)? Z. Perceivable, operable, understandable, robust ============================================= A. Useful, effective, efficient, reliable B. Desirable, feasible, viable, affordable 19. of 60. Cloud Kicks (CK) is implementing its brand style guide using out-of-the-box Experience Builder features. CK wants to avoid custom solutions. C. Apply brand fonts and colors. ============================= D. Use a different template. E. Update global CSS. 20. of 60. A UX Design team is doing a review of a new Lightning Web Component (LWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions. F. slds-avatar\_circle G. slds-box H. slds\--size-1-of-2 ================== 21. of 60. A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. I. Site Admin J. Community Manager ================= K. Support Manager 22. of 60. Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. L. Set a prompt to display on the page using In-App Guidance. M. Set field-level error message to display on the page. ===================================================== N. Mark the field as Required. 23. of 60. A UX Designer is creating a one-to-many or many-to-one relationship between two objects. Which kind of relationship should the designer use to link the two objects? O. Master-Detail ============= P. Hierarchical Q. Lookup 24. of 60. Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK\'s UX Designer is creating a three-step flow with modals and needs to select the main buttons for the \"Continue\", \"Cancel\", and \"Back\" actions. R. Brand button for \"Cancel\" and \"Continue\"; Neutral button for \"Back\" S. Neutral button for \"Cancel\" and \"Back\"; Brand button for \"Continue\" ========================================================================= T. Brand button for \"Continue\", \"Cancel\", and \"Back\" 25. of 60. A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion. U. Online surveys ============== V. Usability study W. A/B Testing 26. of 60. A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements. X. 24 pixels wide x 24 pixels tall Y. 44 pixels wide x 44 pixels tall =============================== Z. 64 pixels wide x 64 pixels tall 27. of 60. Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. A. Tabbing order is logical. ========================= B. Keyboard actions provide audio feedback. C. Actionable items are highlighted in a specific color. 28. of 60. Cloud Kicks is making inclusive design a priority for its communities and customers. What are the three inclusive design action-oriented principles? D. Recognize imperfection. Learn from diversity. One size fits one. E. Recognize exclusion. Learn from diversity. Solve for one, extend to many. ========================================================================= F. Recognize diversity. Learn from experts. Focus on one person. 29. of 60. A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services. G. Divergent and convergent ======================== H. Agile and efficient I. Simple and innovative 30. of 60. Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives? J. They can organize items in the utility bar. K. They can add records to Favorites. L. They can complete actions with a single click. ============================================== 31. of 60. Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. M. Need for viewing multiple list views at the same time N. Ability to toggle between multiple records ========================================== O. Work that is mostly in the field 32. of 60. A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. P. Utility Classes Q. Design Tokens ============= R. Design Patterns 33. of 60. Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. S. Commerce Cloud T. Experience Cloud ================ U. Sales Cloud 34. of 60. It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model. V. To avoid societal bias ====================== W. To avoid unconscious confirmation bias X. To avoid interaction bias 35. of 60. Cloud Kicks\' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see: - Some Knowledge articles, not all - Articles organized in different categories - Different fields than support representatives Y. Separate articles should be written for each audience, with only relevant information. Z. Page layouts or permissions can display only the fields needed for each audience. ================================================================================= A. Topics within a customer site must be organized the same as internal data categories. 36. of 60. Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release? B. Provide written help documentation as the single source of truth for learning about new features. C. Identify the message, audience, and purpose for content. ======================================================== D. Create pop-ups to give users a full visualization of a product. 37. of 60. The UX team at Cloud Kicks is examining the user interface of the company\'s customer- facing portal that runs on Experience Cloud. They want to determine the portal\'s compliance with recognized standard usability principles. E. Intuitive Review F. Heuristic Evaluation ==================== G. User Testing 38. of 60. A UX Designer needs to declutter the Highlights panel for a custom object\'s Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record. H. Audiences I. Dynamic Forms J. Dynamic Actions =============== 39. of 60. A UX Designer wants to inform user stories based on user value and development effort. Which method should be used? K. Card Sorting L. Prioritization Matrix ===================== M. Customer Journey Map 40. of 60. Cloud Kicks is displaying Knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for normal text. N. At least 7.0:1 O. At least 3.0:1 P. At least 4.5:1 ============== 41. of 60. Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly. Q. Salesforce Extensions for VS Code ================================= R. Design Tokens on SLDS website S. Components Library on [developer.salesforce.com] 42. of 60. Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. T. Comfy Display Density U. Compact Display Density ======================= V. Enable Collapsible Sections 43. of 60. A UX Designer wants to conduct customer interviews as part of discovery research. Which best practice should be followed while conducting these interviews? W. Ignore vague or general answers. X. Engage in a friendly and informal way. ====================================== Y. Analyze findings in the moment. 44. of 60. Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them. Z. Data Tables A. Modals B. Tabs ==== 45. of 60. Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product? C. Reframe the product objectives from multiple, diverse perspectives. =================================================================== D. Encourage team well-being through collaboration. E. Identify the best angle for positive launch press coverage. 46. of 60. Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company\'s overall branding and communication style. F. Distributed Marketing and Journey Builder ========================================= G. Email Builder and Customer 360 H. Service Cloud and Letterhead 47. of 60. Cloud Kicks (CK) wants to better deliver products to its customers. CK\'s UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. I. Personas J. Storyboards =========== K. High-fidelity Prototype 48. of 60. Cloud Kicks\' administrator has a requirement to make the user experience for a complex process more engaging for internal users. L. Lightning Survey M. Process Builder N. Screen Flow =========== 49. of 60. A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required. O. Visibility of system status =========================== P. User Control and Freedom Q. Error diagnosis and recovery 50. of 60. Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns. R. Objects to represent facility details and fields to store storage facilities S. Objects to represent both storage facilities and facility details T. Objects to represent storage facilities and fields to store facility details ============================================================================ 51. of 60. Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK\'s relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes: A. Create a custom Lightning Web Component using a data table for each key attribute. B. Allow each user to create a filter for each key attribute and link to the opportunities list view. C. Configure a pre-filtered opportunity list view for each key attribute with the partner group. ============================================================================================= 52. of 60. A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is shared between internal and external users. U. Audience Targeting V. Field-Level Security ==================== W. Dynamic Forms 53. of 60. A UX Designer is hired to help create a brand new app for the AppExchange with a human- centered approach. X. Create a first draft in a design team and then share it for feedback with employees. Y. Send an anonymous survey to collect ideas from across the whole company. Z. Invite employees from different departments and create a journey map together. ============================================================================== 54. of 60. Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. A. Personalized Navigation Tabs ============================ B. Console Navigation C. Utility Bar 55. of 60. Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. D. Formula Field, Static Resource, and Object Page Layout ====================================================== E. Image Field, Dynamic Form, and Lightning Record Page F. Lightning Components, SLDS Icons, and Compact Layouts 56. of 60. A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS). G. Component Blueprints ==================== H. Design Tokens I. Development Tools 57. of 60. A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long. J. Run the Salesforce Optimizer App to identify fields not in use. =============================================================== K. Move all unused fields to a separate section at the bottom of the page. L. Implement In-App Guidance to help users focus on the most important fields. 58. of 60. What is the relationship between inclusive design and accessible design? M. Accessible and inclusive design are both methodologies based on guidelines. N. Inclusive design is a methodology and accessible design is based on guidelines. =============================================================================== O. Accessible design is a methodology and inclusive design is focused on the outcome. 59. of 60. Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers? P. A library of Lightning Web Components Q. Semantic and accessible component markup ======================================== R. ES6 JavaScript modules and plugins 60. of 60. Cloud Kicks (CK) has a new Portal landing page built with Experience Builder. Upon review, CK does not think the company\'s brand experience is translated into the user experience; however, CK does confirm the Theme was set up correctly. S. Visual Design, Harmony, and Responsiveness T. Visual, Content, and Interaction Design ======================================= U. Shapes, Interaction Design, and Typography 61. Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization. A. Executive Summary B. Empathy Map =========== C. Prioritize Backlog 62. A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. D. User Experience Design E. Communication Design F. Human Centered Dosign ===================== 63. The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes. G. Update the validation rule with help text informing the User of field requirements. H. Replace the current solution with two independent Validation Rules and select \'Field\' as the error location. ============================================================================================================== I. Replace the error message with In App Guidance to bring the user\'s attention to the missed fields. 64. Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users. J. Storyboards K. Personas ======== L. User Stories 65. Cloud Kicks (CK) has not yet migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its Salesforce-based custom applications. M. Include the SLDS package available in NPM N. Import the standard design tokens in their stylesheet O. Import Lightning stylesheets in Visualforce =========================================== 66. Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. P. Utility bar with embedded video Q. Docked prompt using In-App Guidance c. Custom home page component that loads a video resource ========================================================= 67. Which document should be the source of truth for consistency when implementing a company\'s brand on Salesforce? R. The company\'s style guide S. The company\'s design system ============================ T. The project\'s design principles 68. A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topics component to display content. U. Select end upload images that represent each featured topic. ============================================================ V. Choose from a list of Salesforce icons for each featured topic. W. Pick a custom color value for each featured topic. 69. Cloud Kicks wants to plan out the strategy for an upcoming discovery phase. Which practice should be considered? X. Understand the problem before moving to solutions. ================================================== Y. Write up user stories for the potential solutions. Z. Assess personal knowledge and assumptions on what end users want. 70. A UX Designer is planning out the Cloud Kicks\' website redesign using Experience Cloud and will help guide discovery. A. Journey Maps ============ B. User Stories C. Interactive Prototypes 71. Financial advisors should be able to access a customer\'s record in Sales Cloud and see all potential business opportunities related to each individual customer. D. Case Object E. Lead Object =========== 72. A UX Designer determines that the usability of their company\'s Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted. F. Master- Detail ============== G. Hierarchical Lookup H. Many-to-one Lookup 73. A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements. I. Link a company style sheet. J. Create a custom-scoped CSS style sheet. K. Configure the Experience Builder Theme panel. ============================================= 74. A realty company provides a way for customers to shop for homes and contact real estate agents online. The company\'s brokers use some of the Salesforce standard functionality to track home buyers. L. Account and Contact =================== M. Case and Contact N. Opportunity and Contact 75. A UX Designer is considering the design of a record creation screen for the custom object Appointment. Appointment records have two record types: Virtual and In-Person. Virtual appointments may have different virtual meeting software options, each with fields specific to it. A separate layout is needed for each record type. ================================================= 76. A UX Designer wants to build on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions. P. User Experience Design Q. Relationship Design R. Service Design ============== 77. Cloud Kicks\' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. S. Open links in new windows when agents click on details from case widgets. T. Use Salesforce Flow to help complete fields required for case closure. ====================================================================== U. Design custom Lightning Web Components for the customer to complete. 78. A group of sales users needs to be guided step by step through a new process using Floating or Docked Prompts. Their administrative team wants the ability to see the adoption of this assistance via Reports and Dashboards. V. In-App Guidance =============== W. Walkthrough App from AppExchange X. Screen Flow 79. What is a benefit of inclusive design? Y. Reducing friction for users in achieving their goals ==================================================== Z. Tailoring a solution to one type of user A. Creating a lowest common denominator design 80. A UX Designer is adding an icon without a visible, descriptive label to an interface using a Salesforce Lightning Design System (SLDS) Component Blueprint. B. href C. class D. title ===== 81. Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. E. Service Usability Testing В. Service-Bluepririting Workshop ================================= 82. During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity. F. Perform common tasks without navigating away from the page. G. Access to view a list of records favorited for quick access. ============================================================ H. Better user experience on mobile devices. 83. A UX Designer has completed discovery, research analysis, and ideation. How should they prepare for the next phase? I. Create a business model canvas. J. Return to users for feedback. K. Prioritize user stories. ======================== 84. A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interfaces across Cloud Kicks\' various platforms. L. Azure, Visual Studio, NET M. AWS, Aura, iOs N. Heroku, Visualforce, Android ============================ 85. A UX Designer is creating an experience to help organize content into collapsible sections. Which Lightning component should be used? O. Lightning Toggle P. Accordion ========= Q. Dynamic Actions Bar 86. A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push itself onto new rows. R. Float S. Grid ==== T. Alignment 87. When designing a custom component that includes a clickable magnifying glass icon in a Lookup field, what should be used as the alternative (alt) text? U. Finder V. Magnifying glass W. Search ====== 88. A UX Designer needs to restyle a lightning-modal /\> Lightning Web Component (LWC) to meet brand guidelines. X. Only the main Lightning Modal component can be styled using styling hooks. ========================================================================== Y. Only the body, footer, and header helper components can be styled using styling hooks. Z. The modal cannot be styled using styling hooks. 89. Cloud Kicks wants to implement its company colors in all UI components, like buttons and icons, using a custom theme. A. Design tokens prefixed with \"brand\" ===================================== B. JS libraries loaded fronia static resource C. CSS Hex colors 90. Cloud Kicks wants to determine whether or not the Experience Cloud site it is launching is intuitive. Their UX Designer is going to conduct a usability study. D. Recruit the night participants. E. Write a test plan. c. Define the goals of the study. ================================= 91. After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details. F. Using the vat SpacingMedium design token in CSS to set spacing G. Using REM-based spacing values when styling components ====================================================== H. Using existing Lightning Components such as the card or page header 92. Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. I. Create a Progress Indicator component that displays the flow\'s relevant stages. ================================================================================ J. Configure a Status Tracker component to show all possible stages. K. Set up a Salesforce Path with Guidance for Success. 93. Which would be considered a responsive design best practice? L. Specifying breakpoint sizes. ============================ M. Using interaction models. N. Creating a mobile specific site. 94. Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team\'s queued Cases. O. Add a Case Assignment component to the team\'s home page configured to show cases assigned to the logged in team member. P. Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases. ========================================================================================================================== Q. Add a Case Inbox component to the home page configured to show assigned and open cases. 95. Cloud Kicks\' research team provides its UX Designer with a readout stating the design for the solution does not properly account for use by visually impaired people. R. Design a separate version of the portal for visually impaired people. S. Optimize for color contrast-ratio and screen-reading technology. ================================================================ T. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed. 96. The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones. U. Remove low value list views from public view. ============================================= V. Update Sharing Rules so users only see records they need to see. W. Allow users to manage public list views. 97. Cloud Kicks has requested feature enhancements as a result of user acceptance testing. In which way could the changes be effectively analyzed and implemented? X. Create a prioritization list and develop high-priority enhancements first: Y. Develop all enhancement requests in a sandbox environment before going live. Z. Determine the change in scope and impact of each enhancement request. ===================================================================== 98. What is one benefit of asking the user to think aloud during a user test? A. Creates a natural situation for the user B. Eliminates any unbiased user behavior C. Allows the user to share a raw stream of thought ================================================ 99. Cloud Kicks has an existing customer Experience Cloud portal that is performing well. Which has the highest probability of increasing customer engagement? D. Choosing personalized branding E. Customizing page layouts F. Recognizing peers with badges ============================= 100. A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a specific set of users in the flow of their work. G. User Interviews H. In-App Feedback =============== I. Survey 101. Cloud Kicks is considering using Learning Paths functionality to assign learning content to employees as part of its onboarding process. A. Trailhead modules ================= B. Hands-on challenges C. Superbadges 102. A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks\' Service Cloud instance. J. Troubleshooting customer issues and logging activities ====================================================== K. Training other agents and editing knowledge articles 103. Which step should a UX Designer take to create and deliver responsible and transparent Al technology? L. Provide clear explanations of Al predictions or recommendations. ================================================================ M. Collect as much data from the user as possible for a catered experience. N. Deliver an internal session to showcase Al making data accessible to all users. 104. A UX Designer wants to quickly plan and communicate the intended page layouts of a community portal. O. Ul Mockups P. High-fidelity Prototypes Q. Wireframes ========== 105. A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle. R. Rich Text, images, and links ============================ S. Merge Fields T. Progress Indicator 106. A XU Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. U. Lightning Design System Unmanaged Package ========================================= V. SLDS Validator W. Sketch Plugin 107. A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. c. Specify prompt scheduling ============================ 108. A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature wil be received by the user. X. Wireframe Prototype =================== Y. User Flow Z. Heuristic Review results 109. Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. A. Create a custom action on a Dashboard. B. Personalize the navigation bar. =============================== C. Add the object\'s related list to the Home page. 110. Which resources of the Salesforce Lightning Design System (SLDS) could be used to make custom applications look like Salesforce? D. Fully functional components E. Guidelines for voice and tone F. Blueprints and tokens ===================== 111. A UX Designer is creating a site for delivery within Experience Builder for a customer who has strict requirements to stay focused on out-of-the-box styling and components only. G. Use the theme editor to adjust fonts, text case, colors, and site logo. ======================================================================= H. Configure which social media links to display in the footer. I. Display custom variations of pages based no user behavior. 112. Financial advisors should be able to access a customer\'s record in Sales Cloud and see al potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. J. Standard Person Account Object ============================== K. Standard Lead Object L. Standard Opportunity Object 113. The UX Designer at Cloud Kicks si considering using a custom Lightning component to fulfil a specific business requirement. M. Create HTML markup and link the SLDS stylesheet via Static Resource. N. Exhaust the list of available base Lightning components in the Component Library. ================================================================================= O. Always use the SLDS Blueprint markup over base Lightning components. 114. Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. P. Reframing products in terms of outputs over outcomes Q. Prioritizing engagement over number of impressions ================================================== 115. A realty company provides a way for customers to shop for homes and contact real estate agents online. The company\'s brokers use some of the Salesforce standard functionality to track home buyers. R. Contact, Address, and Property S. Account, Person Account, and Contact T. Lead, Contact, and Opportunity ============================== 116. What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)? U. Design Tokens V. Grid System =========== W. Component Blueprints 117. A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcomes represent these values? X. Inclusive recruitment, lower market share, and less employee turnover Y. Economic growth, greater market share, and less employee turnover ================================================================= Z. Critical investing, more employee turnover, and greater market share 118. Which consideration should be made when conducting a Consequence Scanning workshop? A. Consider company OKRs when designing features of a product. B. Bring together a cross-functional group with varied experiences. ================================================================ C. Examine a product for potential inclusivity after it has been built 119. How would a UX Designer differentiate between voice and tone? D. Voice reflects personality, and tone is the way in which one speaks. ==================================================================== E. Voice reflects frequency and tone is one\'s pitch. F. Voice is how one speaks, and tone reflects personality. 120. Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. G. Proportion, keep all elements a similar size H. Hierarchy, larger elements need to be up top I. Scale, using relative size to signal importance =============================================== 121. A UX Designer wants to explore sample code for Lightning components and see how changing to code affects the visual appearance in real-time, without deploying any code to a Salesforce org. J. Developer Center\'s Lightning Component Library =============================================== K. Lightning Design System Website L. Sandbox Org 122. Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. M. Experience Lightning Components N. Lightning Component Builder O. Component Blueprints ==================== 123. Cloud Kicks (CK) wants to create an external-facing site where users can: Manage and submit cases via the web. A. Commerce Cloud B. Service Cloud C. Experience Cloud ================ 124. A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the A. Using a Light DOM child component prevents the CSS styles from being inherited by the child items. B. The CSS styles defined in the parent list component are inherited by the child items. C. The CSS styles defined in the parent list component are not shared with the child items. ======================================================================================== 125. A sales representative needs to quickly see key fields whenever viewing an opportunity. P. Custom LWC Q. Tabs R. Compact Layouts =============== 126. Cloud Kicks (CK) has begun a new project to update its Experience Cloud site. The company knows the interface needs improvement and wants to independently audit its current website to check for possible usability issues. S. Task Analysis T. User Shadowing U. Expert Review ============= 127. Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After launch, CK wants to ensure the process is working well for its customer service representatives. V. In-App Guidance W. User Engagement Dashboards and Reports ====================================== X. Google Analytics 128. Cloud Kicks\' marketing development representatives need ot process incoming leads. Understanding the typical lead to opportunity process si essential to the design. A. Account, Opportunity, Order B. Converted Lead, Opportunity, Activity C. Account, Contact, Opportunity ============================= 129. A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Y. Country flags used as links to represent languages provide an ideal way to switch between locales or languages for users. Z. Users in some countries can perceive the colors differently; there might be a need to adjust color contrasts for proper visibility. A. There are different writing directions (right to left vs. left to right) and layouts need to be adjusted accordingly. ===================================================================================================================== 130. Cloud Kicks wants to visually represent stages for opportunities within the sales process. Which Salesforce Lightning Design System (SLDS) component should be recommended? B. Feed C. Path ==== D. Progress Indicator 131. In which way could the usability of accordion elements be improved in a mobile environment? E. Use the Back browser button to collapse content. F. Move an expanded section to the top of the screen. G. Expand the first section by default. ==================================== 132. A UX Designer is asked to design a new component built on Salesforce Lightning. What should be their first step? H. Import the appropriate Salesforce design tokens into their design software. I. Find and review relevant AppExchange packages. J. Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints. ======================================================================================== 133. A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. K. Share research notes from previous projects with them. ====================================================== L. Get buy-in from the development lead first and let them persuade others. M. Work together on setting up UX indicators 134. A UX Designer has created two different user interface designs for a new marketing landing page expected to have several thousand visitors. The landing page has a contact form on it, and the designer wants to know which design produces the most form completions. N. Eyetracking O. Field Studies P. A/B Testing =========== 135. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK\'s service representatives. The service representatives work on multiple support cases per hour, accessing them via queues, calls, or live chat. Q. Split view shows a list view at the same time as user\'s workspace. R. Multiple subtabs can be opened beneath a single parent record. S. Lower-resolution monitors will have a better user experience. ============================================================= 136. Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams. T. Cross-Functional Map ==================== U. Detailed Process Map V. Journey Map 137. Cloud Kicks wants to drive engagement on its website. Which Salesforce feature should boost B2C engagement? W. Marketing Cloud Personalization =============================== X. Experience Cloud Y. Marketing Cloud Account Engagement 138. The UX Designer at Cloud Kicks is asked to make the website size and content adjust to the screen size, platform, and orientation. Z. Progressive A. Responsive ========== B. Adaptive 139. A UX Designer wants to customize the end user\'s Salesforce app experience. Which administrative capability should be used for mobile navigation menu setup? C. Menu tabs can be based on different user types. D. Menu tabs visibility is based on user location. E. Menu tabs can be Visualforce and Lightning pages. ================================================= 140. A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time. F. Quantitative ============ G. Qualitative H. Inductive 141. A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there si no clear, consistent sales process. I. Implement In-App Guidance in production to drive sales rep adoption. J. Survey the sales reps to identify which sales process they prefer. K. Conduct a workshop with stakeholders to align on the current state and build consensus. ======================================================================================= 142. A UX Designer is testing a new feature. L. Traits similar to customer personas =================================== M. Traits similar to friends and family N. Traits of the most common demographic and ability 143. Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. O. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images. ======================================================================================= P. Choose one of the built-in Salesforce themes closest to the design guidelines. Q. Design a custom Branding set in user interface, selecting a logo, colors, and font type. 144. A UX Designer needs to create a visual representation of a user\'s series of steps to achieve a meaningful goal. R. User Persona S. Wireframe T. User Flow ========= 145. A UX Designer is going to create a custom app for a new team of service agents. Which part of the user interface specific to the app could be customized? U. Utility items for a mobile view V. Tabs within the app\'s navigation bar ===================================== W. Icons for custom objects 146. A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased? X. Include links to best practice articles for each finding. Y. Transparently share how much effort has already been invested into the sessions. Z. Invite team members to observe usability sessions. ================================================== 147. During user interviews, a UX Designer discovers that the most common daily task for users si to look for and view commonly used reports using the global search bar. A. Add a new Navigation tab for each report they use. B. Update the Home page with access to commonly used reports. ========================================================== C. Add the reports to Global Actions for quick access from any page. 148. Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot D. User interface planning E. Training and support planning ============================= F. Voice and tone planning 149. Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. Al of the fields are necessary, but they would like ot display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. G. Dynamic Forms ============= H. In-App Guidance I. Flow Builder 150. A UX Designer is in the process of designing a new page layout for a custom object in Salesforce. How should the designer ensure the best end-user experience? J. Group similar fields using sections. ==================================== K. Include all potentially useful fields. L. Make field labels and API names identical. 151. Which elements of visual design should be used to better translate style and branding guidelines? M. Typography, Color, Imagery ========================== N. Wireframes, Personas, Blueprints O. Sketching, Wireframes, Storyboards 152. What are Salesforce\'s core design principles when making design decisions? P. Effortless, Insightful, Attentive, Humble Q. Clarity, Efficiency, Consistency, Beauty ======================================== R. Integrity, User Control, Feedback, Metaphors 153. A UX Designer wants to understand the mental model of employees who have requested a new internal community. The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable information architecture that matches user expectations. S. Cognitive Walkthrough T. Mind Mapping U. Card Sorting ============ 154. Cloud Kicks\' development team is working on the build of a new custom component using VS Code. They often have new CS classes and properties conflicting with the Salesforce Lightning Design System (SLDS). V. Install SLDS creator from AppExchange W. Instal SLDS Validator extension for VS Code =========================================== 155. Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the functionality or styling depending on what page the component is used on. X. App Builder property Y. Styling hooks Z. Audience page variations ======================== 156. A sales representative wants to personalize their own user experience. A. Customize the Home page theme. B. Set up Quick Links in the Utility bar. ====================================== C. Personalize the Navigation bar. 157. What would to mean for the user when designing perceivable content? D. The content should only be presented in a visual format. E. The content should only be presented in an audio format. F. The content should be presented in a way that can be convertible between different formats. =========================================================================================== 158. Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CKs\' UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. G. Up to 50 H. Up to 10 I. Unlimited ========= 159. A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. J. Qualitative K. Survey L. Usability Testing ================= 160. Cloud Kicks is going to conduct surveys with users to better understand their purchasing habits. Their UX Designer wants to get the most accurate view of customers\' purchasing behaviors using these research methods. M. Objectivity Bais N. Acquiescence Bais ================= O. Recency Bias 161. Cloud Kicks wants to incorporate human-centered design across its organization. Which practice should be adopted? P. Observing user behavior ======================= Q. Creating requirements based on company OKRs R. Rapid prototyping prior to ideating 162. Cloud Kicks\' Sales team needs In-App Guidance for key functions and processes so they can maximize their time. S. Show a site map of al the content. T. Create a docked prompt based on new feature rollouts. ===================================================== U. Provide links to external resources, such as training videos or a company dictionary 163. An organization must be digitally accessible to enable social opportunity. What are three core principles of Web Content Accessibility Guidelines (WCAG)? V. Understandable, Operable, Robust ================================ W. Accessible, Inclusive, Flexible X. Simple, Consistent, Clear 164. Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. Y. Allow the user to explore the application without specific questions regarding which tasks to perform. ====================================================================================================== Z. Ask open-ended questions staying away from questions regarding feelings. A. Ask specific questions about known pain points to confirm your hypothesis Two extra questions : Answer are in BOLD