Quiz Set 4 Q 91-121 (PDF)

After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details. Which approach should be avoided by developers when building custom components to make sure their components take...

After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details. Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting? A. Using the vat SpacingMedium design token in CSS to set spacing B. **Using REM-based spacing values when styling components** C. Using existing Lightning Components such as the card or page header 62. Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience? D. **Create a Progress Indicator component that displays the flow\'s relevant stages.** E. Configure a Status Tracker component to show all possible stages. F. Set up a Salesforce Path with Guidance for Success. 63. Which would be considered a responsive design best practice? G. **Specifying breakpoint sizes.** H. Using interaction models. I. Creating a mobile specific site. 64. Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team\'s queued Cases. What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members? J. Add a Case Assignment component to the team\'s home page configured to show cases assigned to the logged in team member. K. **Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases.** L. Add a Case Inbox component to the home page configured to show assigned and open cases. 65. Cloud Kicks\' research team provides its UX Designer with a readout stating the design for the solution does not properly account for use by visually impaired people. How should the design be updated? M. Design a separate version of the portal for visually impaired people. N. **Optimize for color contrast-ratio and screen-reading technology.** O. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed. 66. The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones. In which way could their experience be most effectively improved? P. **Remove low value list views from public view.** Q. Update Sharing Rules so users only see records they need to see. R. Allow users to manage public list views. 67. Cloud Kicks has requested feature enhancements as a result of user acceptance testing. In which way could the changes be effectively analyzed and implemented? S. Create a prioritization list and develop high-priority enhancements first: T. Develop all enhancement requests in a sandbox environment before going live. U. **Determine the change in scope and impact of each enhancement request.** 68. What is one benefit of asking the user to think aloud during a user test? V. Creates a natural situation for the user W. Eliminates any unbiased user behavior X. **Allows the user to share a raw stream of thought** 69. Cloud Kicks has an existing customer Experience Cloud portal that is performing well. Which has the highest probability of increasing customer engagement? Y. Choosing personalized branding Z. Customizing page layouts A. **Recognizing peers with badges** 70. A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a specific set of users in the flow of their work. Which approach should be used? B. User Interviews C. **In-App Feedback** D. Survey 71. Cloud Kicks is considering using Learning Paths functionality to assign learning content to employees as part of its onboarding process. Which feature could be assigned to learners? A. **Trailhead modules** B. Hands-on challenges C. Superbadges 72. A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks\' Service Cloud instance. Which activities should be considered while designing the Case Solver experience? E. **Troubleshooting customer issues and logging activities** F. Training other agents and editing knowledge articles c\. Viewing the status of cases and analyzing campaign metrics 73. Which step should a UX Designer take to create and deliver responsible and transparent Al technology? G. **Provide clear explanations of Al predictions or recommendations.** H. Collect as much data from the user as possible for a catered experience. I. Deliver an internal session to showcase Al making data accessible to all users. 74. A UX Designer wants to quickly plan and communicate the intended page layouts of a community portal. Which tool should they use? J. Ul Mockups K. High-fidelity Prototypes L. **Wireframes** 75. A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle. Which element could be used in the Path\'s Guidance for Success sections? M. **Rich Text, images, and links** N. Merge Fields O. Progress Indicator 76. A XU Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. Which tool or installation should best support their needs? P. **Lightning Design System Unmanaged Package** Q. SLDS Validator R. Sketch Plugin 77. A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which In-App Guidance customization is available to be used? A Set prompt permissions B. Select prompt font **c. Specify prompt scheduling** 78. A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature wil be received by the user. What should the designer create and show to the user ot test the content and structure of the new feature? S. **Wireframe Prototype** T. User Flow U. Heuristic Review results 79. Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end-user experience? V. Create a custom action on a Dashboard. W. **Personalize the navigation bar.** X. Add the object\'s related list to the Home page. 80. Which resources of the Salesforce Lightning Design System (SLDS) could be used to make custom applications look like Salesforce? Y. Fully functional components Z. Guidelines for voice and tone A. **Blueprints and tokens** 81. A UX Designer is creating a site for delivery within Experience Builder for a customer who has strict requirements to stay focused on out-of-the-box styling and components only. Which method would deliver a branded experience? B. **Use the theme editor to adjust fonts, text case, colors, and site logo.** C. Configure which social media links to display in the footer. D. Display custom variations of pages based no user behavior. 82. Financial advisors should be able to access a customer\'s record in Sales Cloud and see al potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance? E. **Standard Person Account Object** F. Standard Lead Object G. Standard Opportunity Object 83. The UX Designer at Cloud Kicks si considering using a custom Lightning component to fulfil a specific business requirement. Which best practice should be considered? H. Create HTML markup and link the SLDS stylesheet via Static Resource. I. **Exhaust the list of available base Lightning components in the Component Library.** J. Always use the SLDS Blueprint markup over base Lightning components. 84. Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy? company strategy? K. Reframing products in terms of outputs over outcomes L. **Prioritizing engagement over number of impressions** c\. Highlighting product benefits over uncovering customer needs 85. A realty company provides a way for customers to shop for homes and contact real estate agents online. The company\'s brokers use some of the Salesforce standard functionality to track home buyers. Which three standard Salesforce objects should be used in this experience? M. Contact, Address, and Property N. Account, Person Account, and Contact O. **Lead, Contact, and Opportunity** 86. What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)? P. Design Tokens Q. **Grid System** R. Component Blueprints 87. A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcomes represent these values? S. Inclusive recruitment, lower market share, and less employee turnover T. **Economic growth, greater market share, and less employee turnover** U. Critical investing, more employee turnover, and greater market share 88. Which consideration should be made when conducting a Consequence Scanning workshop? V. Consider company OKRs when designing features of a product. W. **Bring together a cross-functional group with varied experiences.** X. Examine a product for potential inclusivity after it has been built 89. How would a UX Designer differentiate between voice and tone? Y. **Voice reflects personality, and tone is the way in which one speaks.** Z. Voice reflects frequency and tone is one\'s pitch. A. Voice is how one speaks, and tone reflects personality. 90. Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. What is one consideration that should be made to improve the visual hierarchy of the page? B. Proportion, keep all elements a similar size C. Hierarchy, larger elements need to be up top D. **Scale, using relative size to signal importance** 91. A UX Designer wants to explore sample code for Lightning components and see how changing to code affects the visual appearance in real-time, without deploying any code to a Salesforce org. Which resource should help accomplish this? E. **Developer Center\'s Lightning Component Library** F. Lightning Design System Website G. Sandbox Org