Salesforce UX Designer Quiz Set 4 - Questions 91-121
31 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details. Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting?

  • Using the vat SpacingMedium design token in CSS to set spacing (correct)
  • Using existing Lightning Components such as the card or page header
  • Using REM-based spacing values when styling components

    • Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience?

  • Create a Progress Indicator component that displays the flow's relevant stages. (correct)
  • Configure a Status Tracker component to show all possible stages.
  • Set up a Salesforce Path with Guidance for Success.

    • Which would be considered a responsive design best practice?

  • Creating a mobile specific site.
  • Using interaction models.
  • Specifying breakpoint sizes. (correct)

    • Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases. What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?

    <p>Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases. (A)</p> Signup and view all the answers

    Cloud Kicks' research team provides its UX Designer with a readout stating the design for the solution does not properly account for use by visually impaired people. How should the design be updated?

    <p>Optimize for color contrast-ratio and screen-reading technology. (C)</p> Signup and view all the answers

    The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones. In which way could their experience be most effectively improved?

    <p>Remove low value list views from public view. (C)</p> Signup and view all the answers

    Cloud Kicks has requested feature enhancements as a result of user acceptance testing. In which way could the changes be effectively analyzed and implemented?

    <p>Determine the change in scope and impact of each enhancement request. (B)</p> Signup and view all the answers

    What is one benefit of asking the user to think aloud during a user test?

    <p>Allows the user to share a raw stream of thought (C)</p> Signup and view all the answers

    Cloud Kicks has an existing customer Experience Cloud portal that is performing well. Which has the highest probability of increasing customer engagement?

    <p>Recognizing peers with badges (A)</p> Signup and view all the answers

    A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a specific set of users in the flow of their work. Which approach should be used?

    <p>In-App Feedback (B)</p> Signup and view all the answers

    Cloud Kicks is considering using Learning Paths functionality to assign learning content to employees as part of its onboarding process. Which feature could be assigned to learners?

    <p>Trailhead modules (A)</p> Signup and view all the answers

    A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance. Which activities should be considered while designing the Case Solver experience?

    <p>Troubleshooting customer issues and logging activities (C)</p> Signup and view all the answers

    Which step should a UX Designer take to create and deliver responsible and transparent AI technology?

    <p>Provide clear explanations of AI predictions or recommendations. (B)</p> Signup and view all the answers

    A UX Designer wants to quickly plan and communicate the intended page layouts of a community portal. Which tool should they use?

    <p>Wireframes (C)</p> Signup and view all the answers

    A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle. Which element could be used in the Path's Guidance for Success sections?

    <p>Rich Text, images, and links (B)</p> Signup and view all the answers

    A UX Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. Which tool or installation should best support their needs?

    <p>Lightning Design System Unmanaged Package (B)</p> Signup and view all the answers

    A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which In-App Guidance customization is available to be used?

    <p>Specify prompt scheduling (C)</p> Signup and view all the answers

    A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature wil be received by the user. What should the designer create and show to the user ot test the content and structure of the new feature?

    <p>Wireframe Prototype (B)</p> Signup and view all the answers

    Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end-user experience?

    <p>Personalize the navigation bar. (A)</p> Signup and view all the answers

    Which resources of the Salesforce Lightning Design System (SLDS) could be used to make custom applications look like Salesforce?

    <p>Blueprints and tokens (A)</p> Signup and view all the answers

    A UX Designer is creating a site for delivery within Experience Builder for a customer who has strict requirements to stay focused on out-of-the-box styling and components only. Which method would deliver a branded experience?

    <p>Use the theme editor to adjust fonts, text case, colors, and site logo. (B)</p> Signup and view all the answers

    Financial advisors should be able to access a customer's record in Sales Cloud and see al potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

    <p>Standard Person Account Object (C)</p> Signup and view all the answers

    The UX Designer at Cloud Kicks si considering using a custom Lightning component to fulfil a specific business requirement. Which best practice should be considered?

    <p>Exhaust the list of available base Lightning components in the Component Library. (C)</p> Signup and view all the answers

    Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy?

    <p>Prioritizing engagement over number of impressions (A)</p> Signup and view all the answers

    A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which three standard Salesforce objects should be used in this experience?

    <p>Lead, Contact, and Opportunity (B)</p> Signup and view all the answers

    What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?

    <p>Grid System (B)</p> Signup and view all the answers

    A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcomes represent these values?

    <p>Economic growth, greater market share, and less employee turnover (A)</p> Signup and view all the answers

    Which consideration should be made when conducting a Consequence Scanning workshop?

    <p>Bring together a cross-functional group with varied experiences. (B)</p> Signup and view all the answers

    How would a UX Designer differentiate between voice and tone?

    <p>Voice reflects personality, and tone is the way in which one speaks. (B)</p> Signup and view all the answers

    Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. What is one consideration that should be made to improve the visual hierarchy of the page?

    <p>Scale, using relative size to signal importance (A)</p> Signup and view all the answers

    A UX Designer wants to explore sample code for Lightning components and see how changing to code affects the visual appearance in real-time, without deploying any code to a Salesforce org. Which resource should help accomplish this?

    <p>Developer Center's Lightning Component Library (A)</p> Signup and view all the answers

    Flashcards

    User Preferences

    Equal user preference for Comfy and Compact density settings.

    Progress Indicator

    A component that shows the stages in a multi-step flow.

    Responsive Design Practice

    Specifying breakpoint sizes to adapt to different device screens.

    List View Component

    Displays filtered cases for IT help desk members.

    Signup and view all the flashcards

    Color Contrast Optimization

    Improves accessibility for visually impaired users.

    Signup and view all the flashcards

    Removing Low Value List Views

    Clears clutter for users by hiding less useful views.

    Signup and view all the flashcards

    In-App Feedback

    Collects user insights directly within the application.

    Signup and view all the flashcards

    Trailhead Modules

    Learning content that can be assigned through Learning Paths.

    Signup and view all the flashcards

    Wireframe Prototype

    Basic visual representation of a new feature for testing.

    Signup and view all the flashcards

    Navigation Bar Personalization

    Customizes the navigation bar for tailored user experience.

    Signup and view all the flashcards

    Blueprints and Tokens

    Resources to make custom applications look like Salesforce.

    Signup and view all the flashcards

    Lightning Design System Unmanaged Package

    Provides design resources for custom Lightning components.

    Signup and view all the flashcards

    Voice and Tone

    Voice is personality; tone reflects how it’s expressed.

    Signup and view all the flashcards

    Design Tokens

    Variables that store visual design information for UI elements.

    Signup and view all the flashcards

    Inclusive Recruitment

    Hiring practices that promote diversity and equality.

    Signup and view all the flashcards

    Consequence Scanning Workshop

    Evaluates potential outcomes with a diverse team.

    Signup and view all the flashcards

    Visual Hierarchy Improvement

    Using size to signal element importance on a page.

    Signup and view all the flashcards

    Grid System

    Framework for creating responsive layouts in design.

    Signup and view all the flashcards

    Case Solver User Persona

    Key user type that manages customer issues.

    Signup and view all the flashcards

    Guidance for Success

    Elements like rich text and images enhance user understanding.

    Signup and view all the flashcards

    Feedback from User Testing

    Allows users to vocalize their thoughts while testing.

    Signup and view all the flashcards

    Status Tracker Component

    Visualizes all possible stages in a process.

    Signup and view all the flashcards

    Appropriate Onboarding Experience

    Ensures new users are effectively introduced to Salesforce.

    Signup and view all the flashcards

    Case Assignment Component

    Shows cases assigned specifically to a user.

    Signup and view all the flashcards

    Optimize for Accessibility

    Adjusts designs to meet the needs of visually impaired users.

    Signup and view all the flashcards

    Prioritize Engagement

    Focuses on user interaction rather than mere impressions.

    Signup and view all the flashcards

    Creating HTML Markup

    HTML linked with SLDS for a custom component’s design.

    Signup and view all the flashcards

    Lightning Component Library

    Resource for real-time visual modifications without deployment.

    Signup and view all the flashcards

    Study Notes

    UX Design Questions and Answers

    • Question 61: A UX Designer found equal user preference for "Comfy" and "Compact" density settings. Developers should avoid using "vat SpacingMedium" design tokens in CSS for custom component spacing. Use REM-based spacing values instead.

    • Question 62: Users are anxious about a multi-step custom Screen Flow. A progress indicator component displaying the flow's relevant stages improves user experience.

    • Question 63: Responsive design best practice involves specifying breakpoint sizes.

    • Question 64: Recommend adding a "Case Assignment" component to the team's home page, showing assigned cases to the logged-in team member.

    • Question 65: The design for a solution is not accessible to visually impaired users. Update the design to optimize for color contrast ratio and screen-reading technology.

    • Question 66: The Service team at Cloud Kicks complains about too many list views. Remove low-value list views from public view.

    • Question 67: User acceptance testing reveals feature enhancements. Prioritize the list by high-priority requests, develop enhancements in a sandbox environment first, and determine the change, scope, and impact of each request.

    • Question 68: Asking users to think aloud during a user test creates a natural situation, allows users to share a raw stream of thought, and eliminates unbiased user behavior.

    • Question 69: Personalizing branding increases customer engagement more than customizing page layouts. Recognizing customer peers with badges also increases engagement probability.

    • Question 70: UX Designer uses In-App Feedback to gather user insights on a newly released feature with specific user groups.

    • Question 71: Cloud Kicks uses Learning Paths for employee onboarding. Trailhead modules can be assigned to learners.

    • Question 72: Design considerations for the Case Solver experience include troubleshooting customer issues and logging activities, training other agents, and analyzing campaign metrics.

    • Question 73: Design guidelines for responsible and transparent AI technology include providing clear predictions and recommendations and collecting as much possible data for catered experiences.

    • Question 74: UI Mockups are the tools to quickly plan and communicate page layouts for a community portal.

    • Question 75: Rich Text, images, links are used in a path's guidance for success sections.

    • Question 76: Lightning Design System Unmanaged Package is used to support design component needs in prototypes and designs, such as base components, tokens, and design patterns.

    • Question 77: A UX designer uses "Set prompt permissions" for Salesforce users' onboarding experience.

    • Question 78: To test content and structure of new features, create a wireframe prototype.

    • Question 79: Add related list object to Home page to improve end-user experience.

    • Question 80: The Salesforce Lightning Design System (SLDS) resources are used for custom application look-alike Salesforce.

    • Question 81: For branded experiences, use theme editor to adjust fonts, text case, colors, and logo plus display media-links and custom page variations for better user experience.

    • Question 82: Standard Person Account Object is suggested to represent customers within Salesforce.

    • Question 83: Create HTML markup and link the SLDS stylesheet using Static Resources inside the Component Library for lightning component design. Don't use the SLDS Blueprint markup for component designs.

    • Question 84: Relationship Design principles are a strategy for Cloud Kicks incorporating customer offerings.

    • Question 85: Realty company uses Account, Person Account, and Contact.

    • Question 86: UX Designers should use Design tokens and Grid system for responsive design in Salesforce.

    • Question 87: Economic growth and greater market share with less employee turnover are considered business outcomes and values.

    • Question 88: Consequence scanning workshops should include cross-functional groups with diverse experiences to identify and examine product-design features for inclusivity.

    • Question 89: Voice reflects personality, tone reflects the way in which one speaks/pitch.

    • Question 90: To improve web page visual hierarchy, consider prioritizing hierarchy (larger elements up top). Keep elements similar in size and use scale to signal importance through relative size.

    • Question 91: UX designers use the Developer Center's Lightning Component Library to explore sample code for Lightning components without deploying any code to a Salesforce organization.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    Quiz Set 4 Q 91-121 (PDF)

    Description

    Test your knowledge of UX design principles and best practices with this quiz. From user preferences to accessibility considerations, these questions cover a range of important topics for UX designers. Perfect for those looking to enhance their understanding of user experience design.

    More Like This

    Introduction to UX Design
    10 questions

    Introduction to UX Design

    WellBacklitDerivative avatar
    WellBacklitDerivative
    Introduction to UX Design
    5 questions

    Introduction to UX Design

    PeerlessDystopia avatar
    PeerlessDystopia
    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser