Quiz Set 4 Q 29-56 PDF

of 60. A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services. Which approach combination encourages more creative problem-solving? A. B. C. 2. of 60. Cloud Kicks wants to improve its Salesforce org to provide tailored functionali...

of 60. A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services. Which approach combination encourages more creative problem-solving? A. B. C. 2. of 60. Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives? D. E. F. 3. of 60. Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. What is one requirement that could lead to recommending the Console? G. H. I. 4. of 60. A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications? J. K. L. 5. of 60. Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used? M. N. O. 6. of 60. It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model. Which reason explains this? P. Q. R. 7. of 60. Cloud Kicks\' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see: - Some Knowledge articles, not all - Articles organized in different categories - Different fields than support representatives Which consideration should be made when determining how to present Knowledge articles to each audience? S. T. U. 8. of 60. Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release? V. W. X. 9. of 60. The UX team at Cloud Kicks is examining the user interface of the company\'s customer- facing portal that runs on Experience Cloud. They want to determine the portal\'s compliance with recognized standard usability principles. How should this be accomplished? Y. Z. A. 10. of 60. A UX Designer needs to declutter the Highlights panel for a custom object\'s Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record. Which Lightning Record Page feature should be used to solve this problem? B. C. D. 11. of 60. A UX Designer wants to inform user stories based on user value and development effort. Which method should be used? E. F. G. 12. of 60. Cloud Kicks is displaying Knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for normal text. What is the minimum color contrast ratio that would pass these guidelines? H. I. J. 13. of 60. Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly. Where should the team go to explore Lightning component code, documentation, and specifications? K. L. M. 14. of 60. Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. Which global user interface setting should be used to solve this problem? N. O. P. 15. of 60. A UX Designer wants to conduct customer interviews as part of discovery research. Which best practice should be followed while conducting these interviews? Q. R. S. 16. of 60. Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content? T. U. V. 17. of 60. Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product? W. X. Y. 18. of 60. Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company\'s overall branding and communication style. Which Salesforce Solutions should be implemented to help CK deliver consistently branded content at every touchpoint? Z. A. B. 19. of 60. Cloud Kicks (CK) wants to better deliver products to its customers. CK\'s UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. Which technique should be used? C. D. E. 20. of 60. Cloud Kicks\' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used? F. G. H. 21. of 60. A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required. Which Usability Heuristic is being used in this case? I. J. K. 22. of 60. Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns. How should CK store this information in Salesforce? L. M. N. 23. of 60. Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK\'s relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes: If the opportunity is closing within 2 weeks If it is valued at more than \$100,000 Which approach should be used in Experience Builder to enable this? A. B. C. 24. of 60. A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is shared between internal and external users. Which page layout feature should be used to control the visibility between users? O. P. Q. 25. of 60. A UX Designer is hired to help create a brand new app for the AppExchange with a human- centered approach. Which strategy will most likely strengthen employee relationships the most? R. S. T. 26. of 60. Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use? U. V. W. 27. of 60. Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. Which platform tools should be used to achieve this requirement? X. Y. Z. 28. of 60. A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS). Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines? A. B. C.