Salesforce Exam Questions PDF

Summary

This document contains questions about Salesforce objects, record types, and UX design. The questions cover topics such as creating record creation screens for custom objects and improving agent efficiency.

Full Transcript

What should be the recommended next step? A. Link a company style sheet. B. Create a custom-scoped CSS style sheet. C. Configure the Experience Builder Theme panel. 74. A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use...

What should be the recommended next step? A. Link a company style sheet. B. Create a custom-scoped CSS style sheet. C. Configure the Experience Builder Theme panel. 74. A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience? A. Account and Contact B. Case and Contact C. Opportunity and Contact 75. A UX Designer is considering the design of a record creation screen for the custom object Appointment. Appointment records have two record types: Virtual and In-Person. Virtual appointments may have different virtual meeting software options, each with fields specific to it. Which consideration should be made when creating this record using Dynamic Forms? A. A separate layout is needed for each record type. В. The fields available for inline editing in list views are determined by Dynamic Forms. C. The field section component will not be available on mobile devices. 76. A UX Designer wants to build on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions. What is the designer practicing? A. User Experience Design B. Relationship Design C. Service Design 77. Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which way could the agent experience be made more efficient? A. Open links in new windows when agents click on details from case widgets. B. Use Salesforce Flow to help complete fields required for case closure. C. Design custom Lightning Web Components for the customer to complete.

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