Module 1.1 - Introduction to Personality.pdf

INTRODUCTION TO PERSONALITY U N D E R S T A N D I N G P E R S O N A L I T Y D E V E L O P M E N T : D E F I N I T I O N A N D B A S I C S 20 24 PESONALITY Latin word “Persona” – a dress or mask which Greek actors use during plays or dramas. Refers to the tota...

INTRODUCTION TO PERSONALITY U N D E R S T A N D I N G P E R S O N A L I T Y D E V E L O P M E N T : D E F I N I T I O N A N D B A S I C S 20 24 PESONALITY Latin word “Persona” – a dress or mask which Greek actors use during plays or dramas. Refers to the total person, the expression of what you are and what you do, the core of each individual, and even the product of all the responses that are expressed in everyday living – in home, school, office, etc. Determinants of Personality Heredity Environment Experience CLASSIFICATIONS OF PERSONALITY TYPE TRAIT APPROACH APPROACH Sanguine Phlegmatic Temperament Choleric OCEAN Melancholic Asthenic Body Build Athletic Pyknic Introvert Psychology Extrovert  BIG FIVE PERSONALITY TRAITS ☞ Openness ☞ Conscientiousness ☞ Extraversion ☞ Agreeableness ☞ Neuroticism 20 24  The BIG FIVE Personality Test OPENNESS CONSCIENTIOUSNESS Openness is when someone is Conscientiousness describes how curious and open-minded to new organized and dependable you are. experiences and knowledge. People People whose results are high in who are high in openness are conscientiousness are efficient and inventive and curious, while people organized. People who are low in who are low in openness are conscientiousness are more easy- consistent and cautious. going and laid back. q Low Openness 0-14 q Low Conscientious 0-22 q Semi Openness 15-27 q Semi Conscientious 23-44 q High Openness 28-35 q High Conscientious 45-55  The BIG FIVE Personality Test EXTRAVERSION AGREEABLENESS Extraversion describes how you Agreeableness is how you feel interact with people. People who are towards others. People who are high high in extroversion are outgoing and in agreeableness are friendly and energetic. People who are low in compassionate. People who are low extroversion are more solitary and in agreeableness are more analytical reserved. and detached. q Introvert 0-18 q Low Agreeable 0-16 q Ambivert 19-36 q Semi Agreeable 17-32 q Extrovert 37-45 q Highly Agreeable 33-40 The BIG FIVE Personality Test NEUROTICISM Neuroticism is how you deal with emotions. People who are high in neuroticism are sensitive and tend to be more nervous. People who are low in neuroticism tend to be more secure and stable. q Low Neurotic 0-18 q Semi Neurotic 19-36 q High Neurotic 37-45 ANNOYING PERSONALITY TRAITS AND BEHAVIORS Failure to greet incoming and check-in guests Inability to provide needed information Showing irritations when serving guests Not calling guests by “Sir”, “Ma’am”, or “Mr.”, “Ms.” Shouting/Fighting with guests Poor table manners Failing to observe social amenities (opening doors and the like) Applying makeup in public  ACCEPTABLE PERSONALITY TRAITS & BEHAVIORS IN HOSPITALITY PROFESSIONALS üGiving up seats for old people, ladies, and pregnant women in any public places üRespectful when talking to other people üListening when someone speaks üRespecting others’ opinion üGreeting everyone in the workplace üAssisting guests with concerns üImmediately responding to guests requests/queries üServing guests with a sincere smile and enthusiasm  TIPS ON HOW TO IMPROVE PERSONALITY ü Try to be conscious of the other person. ü Try to assume that people like you. ü Do not be shy nor be afraid to admit your defects üAdmire your friends üAssociate with people who are successful and happy üAttend social gatherings üChange your environment occasionally