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Questions and Answers
Which personality trait indicates a person who is likely to be nervous and sensitive?
People classified as 'Highly Agreeable' exhibit behaviors such as failure to greet guests.
False
What is one acceptable personality trait in hospitality professionals?
Assisting guests with concerns
People who are low in neuroticism tend to be more ______ and stable.
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Match the personality trait with its description:
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What is the Latin origin of the word 'personality'?
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Personality is solely determined by heredity.
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Name one of the five personality traits in the Big Five model.
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People with high __________ tend to be organized and dependable.
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Which personality type is characterized by being outgoing and energetic?
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Match the personality traits with their definitions:
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Persons low in agreeableness are usually friendly and compassionate.
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What does the term 'sanguine' refer to in personality classifications?
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Study Notes
What is personality?
- The word "personality" comes from the Latin word "persona," meaning a mask or dress worn by actors in plays.
- Personality encompasses an individual's entire being, including their actions, thoughts, beliefs, and responses to the world around them.
- Personality is a complex interplay of heredity, environment, and experiences.
Personality Classifications
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Type Approach: Focuses on distinct personality types, identified by dominant characteristics or traits.
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Temperament:
- Sanguine: Optimistic, cheerful, outgoing
- Phlegmatic: Calm, easygoing, passive
- Choleric: Quick-tempered, passionate, energetic
- Melancholic: Introspective, thoughtful, sensitive
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Body Build:
- Asthenic: Thin, lean, fragile
- Athletic: Muscular, strong, energetic
- Pyknic: Round, stocky, sociable
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Temperament:
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Trait Approach: Focuses on individual personality traits as a spectrum, where people vary in different degrees.
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OCEAN Model:
- Openness: Curiosity, imagination, openness to new experiences.
- Conscientiousness: Organization, dependability, efficiency.
- Extraversion: Outgoing, energetic, social.
- Agreeableness: Friendly, compassionate, helpful.
- Neuroticism: Emotional sensitivity, anxiety, nervousness.
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OCEAN Model:
The Big Five Personality Traits
- The Big Five Personality Test is often used to measure personality traits.
- Five factors are measured on a scale from low to high, providing a comprehensive understanding of a person's personality characteristics.
Annoying Personality Traits in Hospitality
- Behaviors that detract from a positive guest experience:
- Failure to greet guests promptly
- Lack of helpfulness when providing information
- Displaying irritation or impatience when serving guests
- Not addressing guests respectfully ("Sir," "Ma'am," etc.)
- Unprofessional behavior (shouting, fighting, poor hygiene)
- Neglecting social amenities (holding doors, etc)
- Performing personal hygiene activities in public
Acceptable Personality Traits in Hospitality
- Behaviors that contribute to excellent service:
- Providing courtesy to others, especially those in need
- Respectful communication and listening
- Openness to others' opinions
- Greeting everyone in the workplace
- Being helpful and responsive to guests
- Offering sincere and enthusiastic service
Tips for Improving Personality
- Be conscious of others and their feelings
- Approach interactions with a positive outlook
- Acknowledge weaknesses without shying away from them
- Appreciate the qualities of those around you
- Engage with successful and happy individuals
- Seek social interaction and explore new environments
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Description
This quiz explores the concept of personality, including its definitions, classifications, and the interplay of heredity, environment, and experiences. Dive into the different personality types and traits that shape human behavior and reactions.
