Socially Conscious Management Lecture Notes PDF

SOCIALLY CONSCIOUS MANAGEMENT SESSION 3.2 TABLE OF CONTENTS Cases application Reviewing notes (Chapter 5_Book) A- CASES TEAM DIVISION GROUP# CASE# 7, 8 1 (Presentation) 4 (+), 1 (-) 2 (Debate) 6 (+), 3 (-) 3 (Debate) 5 (+), 2 (-) 4 (Debate) INSTRUCTION FOR DEBATE...

SOCIALLY CONSCIOUS MANAGEMENT SESSION 3.2 TABLE OF CONTENTS Cases application Reviewing notes (Chapter 5_Book) A- CASES TEAM DIVISION GROUP# CASE# 7, 8 1 (Presentation) 4 (+), 1 (-) 2 (Debate) 6 (+), 3 (-) 3 (Debate) 5 (+), 2 (-) 4 (Debate) INSTRUCTION FOR DEBATE  (+) PROPOSITION (-) OPPOSITION TEAM POI = Point of Information = Short Interruption TEAM 1st speaker 1st speaker  Only can ask after 1st Define keywords Define keywords minute Introduce team arguments (I accept your team’s keywords) OR Before last Begin the debate Introduce team arguments minute Begin the debate  The other team can say Yes or No to the POI 2nd speaker 2nd speaker  POI < 15seconds Continue team arguments Continue team arguments  Group Discussion after POI: 1 Rebuttal Rebuttal minute  The order of the speaker will 3rd speaker 3rd speaker Continue team arguments Continue team arguments be in zig-zag order (Ex: 1st Rebuttal Rebuttal speaker from proposition team  1st speaker from 4th speaker 4th speaker opposition team  2nd Continue team arguments Continue team arguments speaker from proposition Rebuttal Rebuttal team ..) 5  Each speaker will have 02 th speaker th speaker  CASE 1 After graduation, Amy found her first wonderful job as a quality assurance engineer at Company M, a reputative firm in high technology industry in the US. Amy’s roles are not only monitoring the whole manufacturing process but also ensuring that all products accommodate the clients’ requirements. After two months working there, her company had a big contract with a long-term strategic client to help the company’s client expand its position and brand name in a new market in Japan. The client selected Amy’s company to design and test the new device because of Company M’s reputation and efficient fast turnaround time. Therefore, Amy’s manager let her take the role of checking the new device’s quality after observing her excellent performance in the last two month. Specifically, Amy has to test the device, and ensure it can adapt both technical and environmental functions (under high humidity condition). After testing, Amy realized that the new products could not partially meet the quality standards. However, her first line manager Bernard and middle manager Jim told her to ignore that to make sure the company can gain huge profits from this mass production. As a result, Amy is encountering with a business ethical dilemma. 6 1. Can you describe in detail what is the business ethical dilemma that Amy is facing with? (Refer to the process of addressing ethical dilemma for your justification;  CASE 2: DEBATE (Business Ethics_WLB_Code of Ethics) THBT companies should have strict policies against dating at work. Note: THBT = “This house believes that” You will against this statement or not? Why? Use theories/ concepts and external sources to prove your arguments 7  CASE 3: DEBATE (Green Management) THBT developing nations should give priority to economic development ahead of environment. Note: THBT = “This house believes that” You will against this statement or not? Why? Use theories/ concepts and external sources to prove your arguments 8  CASE 4: DEBATE (Green Management) THBT social responsibilities should be required for all enterprises. Note: THBT = “This house believes that” You will against this statement or not? Why? Use theories/ concepts and external sources to prove your arguments 9 B- REVIEWING NOTES FOR YOU ;) 1. SOCIAL RESPONSIBILITY What is it?  A PROCESS SOCIAL OBLIGATION RESPONSIVENES RESPONSIBILITY S ⪢ a business’s ⪢ Meet its intention, economic and ⪢ Engages in beyond its legal social actions legal and responsibilities in response to economic some popular ⪢ Classical view obligations social need  do the right – profit maximization ⪢ Socioeconomic things  act in ways view – protect and improve that are good society’s for society  ETHICS 12 Copyright © 2018 Pearson Education, Ltd. welfare  Good or Bad? BENEFITS ? ANY LIMITATIONS? 13 Copyright © 2018 Pearson Education, Ltd. 14 Copyright © 2018 Pearson Education, Ltd. 2. GREEN MANAGEMENT & SUSTAINABILITY Understand 7 million people/ year (WHO) 3 million people/ year (WHO) Vietnam, Top 10 worst countries highest levels of air pollution (Conway, 2018) 2019, 16 2nd highest temperature  Green Management consider the impact of their organization on the natural environment 17 Copyright © 2018 Pearson Education, Ltd.  HOW TO GO GREEN? ACTIVIST (DARK GREEN) Social responsibility STAKEHOLDER Employees, suppliers, and community Customers for environmentally friendly MARKET products LEGAL (LIGHT GREEN) Social obligation Environmental sensitivity 18 Copyright © 2018 Pearson Education, Ltd.  Green Product Innovation ”Hardware innovation” Green Technology Innovation Green Innovation involved in energy-saving, pollution-prevention, waste recycling, green product designs, or corporate environmental management” (Chen et al., 2006, p. 332). Green Administrative Innovation ”Software innovation” Green Process Innovation 19  GREENWASHING “symbolic actions, which tend to deflect attention to minor issues or lead to create ‘green talk’ through statements aimed at satisfying stakeholder requirements in terms of sustainability, but without any concrete action (decoupling)” (Siano, Vollero, Conte, & Amabile, 2017, p. 27) 20 3. MANAGER & ETHICAL BEHAVIORS Understand  ETHICS: process… Principles, values, and beliefs  RIGHT or WRONG behaviors?  the process & who’s affected by the result 22 Copyright © 2018 Pearson Education, Ltd. FACTORS AFFECT ETHICAL/ UNETHICAL BEHAVIORS 23 Copyright © 2018 Pearson Education, Ltd.  FACTOR 1: STAGE OF MORAL DEVELOPMENT Maintain expected standards Outside sources 24 Copyright © 2018 Pearson Education, Ltd.  FACTOR 2: INDIVIDUAL CHARACTERISTICS o Basic convictions about what is right/ wrong o Develop from what we see/ hear from the past to now VALUES PERSONALITY LOCUS OF EGO CONTROL o High ego  resist impulses to o Internal (control destiny)/ act unethically and instead external (luck) 25 Copyright © 2018 Pearson Education, Ltd. follow their convictions  FACTOR 3: ORGANIZATIONAL CULTURES o Shared organizational values for organizational culture  what the organization stands for and what it believes in  create an environment to influences employee behavior o Values-based management – the organization’s values guide employees in the way they do their jobs  EX? 26 Copyright © 2018 Pearson Education, Ltd.  FACTOR 4  the larger the number of people harmed, the more agreement that the action is wrong  the greater the likelihood that the action will cause harm, the more immediately the consequences of the action will be felt  the closer the person feels to the victim(s) and the more concentrated the effect of the action on the victim(s), the greater the issue intensity or importance 27 Copyright © 2018 Pearson Education, Ltd.  ARE ETHICAL STANDARDS UNIVERSAL EVERYWHERE? o Social and cultural differences between countries are important factors  determine ethical and unethical behavior  Foreign Corrupt Practices Act (FCPA)-USA “unlawful for U.S. person or company to offer, pay, or promise to pay money or anything of value to any foreign official for the purpose of obtaining or retaining business”(ITA, 2021) 28 Copyright © 2018 Pearson Education, Ltd.  Principles of the United Nations Global Compact 29 Copyright © 2018 Pearson Education, Ltd. 4. ENCOURAGING ETHICAL BEHAVIORS  Our SELECTION PROCESS Interview Test Background check Moral development, personal values, 31 Copyright © 2018 Pearson Education, Ltd. ego strength, and locus of control??  CODE OF ETHICS a formal statement of an organization’s primary values and the ethical rules it expects its employees to follow  Ambiguity’s reduction 97% (10,000 pp) 95% (small org.) 32 Copyright © 2018 Pearson Education, Ltd.  (Bureau VeritasVietnam, 2020) 33  ADDRESSING ETHICAL DILEMMA ⪢ Ethical dilemma occurs when the decision maker needs to consider whether the decision is good/bad, fair/unfair, moral/immoral and how it can affect all the stakeholders to choose the optimal solution (Figar & Đorđević, 2016) 34 Copyright © 2018 Pearson Education, Ltd.  ADDRESSING ETHICAL DILEMMA ⪢ S1: What is ethical dilemma? ⪢ S2: Who are the affected stakeholders? ⪢ S3: What personal, organizational, external factors are important in this decision? ⪢ S4: What are possible alternatives? ⪢ S5: What is my decision and how will I act on it? 35 Copyright © 2018 Pearson Education, Ltd.  HOW TO ENCOURAGE ETHICAL BEHAVIORS? Job Goals and Independent Social Protective Leadership Performance Ethics training Audits Mechanisms Appraisal Shared values, Unrealistic goals make an actual evaluate Ethical counselors cultural tone  ethical staffs difference decisions and Role model in Performance increase management words & action appraisals focus individuals’ level practices in terms Reward & only on economic of moral of the punishment goals ?  evaluate development organization’s both ends & increases code of ethics means awareness 36 Copyright © 2018 Pearson Education, Ltd. 5. SOCIAL RESPONSIBILITY & ETHICs ISSUES  45% (5,000 pp.) Fall asleep at work 22% (5,000 pp.) Spread rumors about colleagues 26% 54% Exam cheating Written assignment cheating 38 Copyright © 2018 Pearson Education, Ltd. Ethical Lapses and Social Irresponsibility  o What managers do  employees’ decisions whether to behave ethically or not  PROTECT Whistle-Blower, individuals who raise ethical concerns or issues to others 39 Copyright © 2018 Pearson Education, Ltd. Ethical Leadership  Being an Ethical Leader 40 Copyright © 2018 Pearson Education, Ltd.  Social Entrepreneur an individual or organization who seeks out opportunities to improve society by using practical, innovative, and sustainable approaches Employee Corporate Volunteering Philanthropy Efforts Address societal problems Promote social change “Breast cancer pink” “Mizuiku – I love clean water” (Suntory Pepsico Vietnam) 41 Copyright © 2018 Pearson Education, Ltd.  GUIDELINE FOR PERSONAL SWOT ANALY SIS 42  GUIDELINE FOR GROUP PROJECT 1. Group Project’s Formation 2. Choose Your Organisation o Manager (>5 years working experiences) in any field o Can conduct interviews 3. Citation o Reliable sources: include at least 09 Peer-reviewed o APA Format o References: Endnote is highly 43 recommended for citing references.  Thanks! Class  44  SOURCES ⪢ Bureauveritas (2020). Code of Ethics. ⪢ Conway, G. (2018). Air Quality and Impact on Health and Economy. The American Chamber of Commerce in Vietnam. ⪢ Figar, N., & Đorđević, B. (2016). Managing an Ethical Dilemma. Economic Themes, 54. https://doi.org/10.1515/ethemes-2016-00 17 ⪢ ITA (2021). U.S. Foreign Corrupt Practices Act. ⪢ WHO. (2021). Air Pollution. WHO 45