Housekeeping Key Control 2023.pptx

Housekeeping Key Control Keys and key control • Keys are instrument used for operating various types of locks. Keys are important for safety and security purposes for guest as well as the hotel. Every good lock should have a unique key and should not be opened by any unauthorized persons. There ar...

Housekeeping Key Control Keys and key control • Keys are instrument used for operating various types of locks. Keys are important for safety and security purposes for guest as well as the hotel. Every good lock should have a unique key and should not be opened by any unauthorized persons. There are many different locking systems used in hotels. • These include: • Individual locks and keys put on a bolt- small establishments • Built in door lock with a double locking system opened using traditional keys • Built in door lock with a double locking system opened using card key Keys and key control • A double lock is a kind of latch that when put in from the inside the room, cannot be opened form outside the room except with emergency key. Apart from this another safety feature- magic eye or security chain is put in place form inside the guest room to protect guest’s privacy Types of keys used in guestrooms • The housekeeping department is primarily concerned with the following categories of keys: • Guestroom keys • Sub master key/ Section master keys • Floor supervisor keys/ Floor master key • Master key/ Pass key • Grandmaster key/ Emergency key • Supply room keys Types of keys • Guestroom Keys • These are the keys issued to guest upon their registration. • The hotel guestroom key is normally issued to open only one room for which it was intended. • Once the guest checks out it must be returned at the from desk • The cards are reprogramed and used for other, guest checking in to the hotel Types of keys • Sub Master Key/ Section Mater Key A guestroom attendant is given this key to open the room they are assigned to clean on a floor The floor key opens all rooms on a particular floor that are not double locked. Floor keys typically open the storeroom or floor pantry for the floor to. • Floor Master Key Key that operates all sections on the floor/ floor supervised by the particular supervisor A supervisor may be issued more than one key of this type, as they may be required to inspect the work of more than one room attendant Types of keys • Pass Key/ Master Key Master key is used to open all doors of a hotel, including the floor door itself if they are not double locked. This key is used to supervise and examine the work done by room attendants and supervisors, as well as in emergency purposes The master keys are used only by the head of housekeeping. It opens any internal door that has not been double locked These keys open all guestroom doors that are not double locked Types of keys • Grandmaster Key / Emergency Key This key opens all hotel guestrooms and often all housekeeping storage rooms as well even if they are double locked. This key usually held by the chief or Duty Manager at the time of the afternoon, and is used yo open the locked door or twice in double lock This key can be used in emergency situations and is kept under lock and key either in with the executive housekeeper or the general manager Types of keys • Supply Room Key • These keys are used within the serving sector of the hotel by the supervisory level staff to ensure that stocks and equipment are safely stored away when not in use. Types of Keys • https://youtu.be/5u4THFxqtbk Key control • Key control is the process of reducing guest property theft and other security-related incidents by carefully monitoring and tracking the use of keys in the hospitality operation. If there is no keycard lock system, the following policies should be considered for key control: Key control • • • • Issuing keys Custody of keys Loss of keys Changing locks and keys • Issuing keys • Guestroom keys these keys are handed over to the guest on their arrival after completing registration facilities. Guest is required to submit these keys at front desk whenever they leave the property • Other keys; all section, master and grandmaster should be signed out each time they are taken and their return noted in a key control sheet . • All keys should be stamped do not duplicate Key control Key control Custody of keys • They are the measures to be taken while the key is with a guest or employee after being issued as per the correct procedure • Master keys should be kept close to your person to prevent form losing them • Employee are not allowed to loan the keys assigned to them to another employ • Spot checks should take place to ensure that keys are in the right hands • Employees have to have over keys whenever they leave the property Key control Loss of Keys • This is time when vigilance must be exercised • If a section master key is lost under circumstances that may result in a great being at risk, the entire section be rekeyed • If a master key or grandmaster key is lost under any circumstances, it must be reported to the owner or the corporate office immediately by the general manager Key Control Changing locks and key • Whenever a new key is made or a new lock is fitted, certain precautions are necessary • A record must be kept on how many keys are made for each room and they are made • A log must be kept of all locks change and re keys Electronic Card Keys • Metals room keys are being replaced by electronically coded key cards. • Many hotels now-a-days are using card key system • A card key, while not actually considered a key, is a plastic card which stores a digital signature that is used with electronic access control locks. • • • • It is normally a flat, rectangular piece of plastic and may serve as an ID card for the guest The plastic cards look like credit cards with holes punched in them Some have a magnetic strip instead of the holes The system uses a computer that codes the cards to lock and unlock the doors, Rather than rekeying the door locks in case of loss of keys the computer is used to create new room lock codes for each room Key Control • Master keys may be easily created and destroyed through the computerized card system. • The security advantage of the keycards has made it popular and many medium and large sized hotels are adopting this key card system. Activity • https://quizizz.com/join?gc=291441