Contract Essentials in Housekeeping
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Questions and Answers

Which of the following best defines a housekeeping contract?

  • A verbal agreement between two parties that outlines the terms and conditions of the services to be provided by a housekeeping company
  • A formal agreement between two parties that outlines the terms and conditions of the services to be provided by a catering company
  • A formal agreement between two parties that outlines the terms and conditions of the services to be provided by a housekeeping company (correct)
  • A written agreement between two parties that outlines the terms and conditions of the services to be provided by a housekeeping company

    • Which of the following is NOT a common clause in a housekeeping contract?

  • Services
  • Payment
  • Cancellation
  • Maintenance (correct)

    • What is one tip for negotiating the terms of a housekeeping agreement?

  • Research (correct)
  • Keep the agreement verbal
  • Avoid communication
  • Assume the terms are non-negotiable

    • What should be done to ensure compliance with local laws and regulations when creating a housekeeping contract?

    <p>Consult with legal professionals or experts in your jurisdiction</p> Signup and view all the answers

    What are housekeeping contracts typically between?

    <p>A housekeeping company and a client</p> Signup and view all the answers

    Which of the following is NOT a legal requirement for housekeeping agreements?

    <p>Research</p> Signup and view all the answers

    What should be done to ensure that both parties are satisfied with the terms of a housekeeping agreement?

    <p>Communicate</p> Signup and view all the answers

    Which of the following is NOT a general consideration when entering into a contract?

    <p>Importance of Contracts</p> Signup and view all the answers

    What is one of the benefits of using contracts?

    <p>Ensuring statutory compliances</p> Signup and view all the answers

    Which of the following is NOT a legal requirement for housekeeping agreements?

    <p>Security checks</p> Signup and view all the answers

    What is one of the disadvantages of using contracts?

    <p>Lack of flexibility</p> Signup and view all the answers

    Which of the following is NOT a consideration when it comes to the nature of services in a contract?

    <p>Security checks</p> Signup and view all the answers

    What is one of the benefits of having term and renewal provisions in a contract?

    <p>Flexibility</p> Signup and view all the answers

    Which of the following is NOT a statutory compliance that should be considered in a contract?

    <p>Security checks</p> Signup and view all the answers

    What is one of the disadvantages of using contracts?

    <p>Lack of flexibility</p> Signup and view all the answers

    True or false: Keys are important for safety and security purposes for guests as well as the hotel.

    <p>True</p> Signup and view all the answers

    True or false: Every good lock should have a unique key and should not be opened by any unauthorized persons.

    <p>True</p> Signup and view all the answers

    True or false: Individual locks and keys are commonly used in small establishments.

    <p>True</p> Signup and view all the answers

    True or false: A double lock is a kind of latch that can be opened from outside the room with an emergency key.

    <p>False</p> Signup and view all the answers

    True or false: The housekeeping department is primarily concerned with sub master keys and floor supervisor keys.

    <p>True</p> Signup and view all the answers

    True or false: Guestroom keys are normally issued to open multiple rooms for which it was intended.

    <p>False</p> Signup and view all the answers

    True or false: A floor key typically opens all rooms on a particular floor, including those that are double locked.

    <p>True</p> Signup and view all the answers

    True or false: The Floor Master Key is used to open all doors of a hotel, including the floor door itself if they are not double locked.

    <p>True</p> Signup and view all the answers

    True or false: The Master Key is used by the head of housekeeping and opens any internal door that has not been double locked.

    <p>True</p> Signup and view all the answers

    True or false: The Grandmaster Key opens all hotel guestrooms and often all housekeeping storage rooms as well, even if they are double locked.

    <p>True</p> Signup and view all the answers

    True or false: The Supply Room Key is used by supervisory level staff to ensure that stocks and equipment are safely stored away when not in use.

    <p>True</p> Signup and view all the answers

    True or false: Key control is the process of reducing guest property theft and other security-related incidents by carefully monitoring and tracking the use of keys in the hospitality operation.

    <p>True</p> Signup and view all the answers

    True or false: Guestroom keys are handed over to the guest on their arrival after completing registration facilities.

    <p>True</p> Signup and view all the answers

    True or false: If a master key or grandmaster key is lost, it must be reported to the owner or the corporate office immediately by the general manager.

    <p>True</p> Signup and view all the answers

    True or false: Electronic card keys are being replaced by electronically coded key cards, which are plastic cards that store a digital signature used with electronic access control locks.

    <p>True</p> Signup and view all the answers

    Which of the following is NOT a step in the SOP for cleaning a guest room?

    <p>Check the type of bed</p> Signup and view all the answers

    What should be done with soiled sheets and pillow covers in a guest room?

    <p>Put them in the soiled linen cart of the trolley</p> Signup and view all the answers

    What should be done with used glasses, mugs, and trays in a guest room?

    <p>Leave them on the bathroom platform</p> Signup and view all the answers

    What should be done with the bathtub, basin, glasses, mugs, and trays in a guest room?

    <p>Spray them with cleaning liquid and let them soak</p> Signup and view all the answers

    What should be done after dusting the guest room?

    <p>Sweep the room and patio floor</p> Signup and view all the answers

    What should be done with bathroom amenities in a guest bathroom?

    <p>Replace them with new ones</p> Signup and view all the answers

    What should be done with bath towels and hand towels in a guest bathroom?

    <p>Replace them with new ones</p> Signup and view all the answers

    What should be done with the bathroom doormat in a guest bathroom?

    <p>Check its condition and replace if required</p> Signup and view all the answers

    Which of the following is NOT an objective of the housekeeping routine method of work?

    <p>To differentiate between guest room inspection and guest room checklist</p> Signup and view all the answers

    What is the purpose of developing Standard Operating Procedures (SOPs) in a company?

    <p>To reduce the training time for new team members</p> Signup and view all the answers

    What can the housekeeping staff contribute to by following the best cleaning and maintenance practices?

    <p>Retaining satisfied guests and generating new guests</p> Signup and view all the answers

    What is the purpose of the SOP for entering a guest room?

    <p>To announce housekeeping's presence</p> Signup and view all the answers

    What should the housekeeping staff do if the guest is found sleeping in the room?

    <p>Withdraw from the room quietly</p> Signup and view all the answers

    What is the purpose of the guest room inspection form and guest room checklist?

    <p>To ensure proper inspection and cleaning of guest rooms</p> Signup and view all the answers

    What is the purpose of the SOP for cleaning do not disturb rooms?

    <p>To ensure proper cleaning of guest rooms</p> Signup and view all the answers

    True or false: Staffing is the third sequential function of management.

    <p>True</p> Signup and view all the answers

    True or false: Job specifications are simple statements of what the various occupants to positions will be expected to do.

    <p>True</p> Signup and view all the answers

    True or false: A job description specifies the requirements for a new position, including the required skills, role in the team, personality, and capabilities of a suitable candidate.

    <p>True</p> Signup and view all the answers

    True or false: A guest room attendant is responsible for cleaning and servicing approximately 18 hotel guestrooms each day.

    <p>True</p> Signup and view all the answers

    True or false: The Human Resource Department oversees the entire staffing process for a housekeeping operation.

    <p>True</p> Signup and view all the answers

    True or false: Job specifications and job descriptions are the same thing.

    <p>False</p> Signup and view all the answers

    True or false: Staffing for housekeeping operations involves selecting and training employees, participating in an orientation program, and developing employees for future growth.

    <p>True</p> Signup and view all the answers

    True or false: A guest room attendant must be willing to work weekends and be dependable in coming to work each scheduled day.

    <p>True</p> Signup and view all the answers

    True or false: An employee requisition is an internal document used to get approval for a new position.

    <p>True</p> Signup and view all the answers

    True or false: The job requisition is the first step in the hiring process.

    <p>True</p> Signup and view all the answers

    True or false: The prescreening interview is a preliminary interview process in which unqualified applicants are selected out.

    <p>True</p> Signup and view all the answers

    True or false: An interview should be conducted by a manager of the department to which the applicant has been referred.

    <p>True</p> Signup and view all the answers

    True or false: It is important to consider the supervisor's view during the hiring process.

    <p>True</p> Signup and view all the answers

    True or false: The prescreening process is normally provided to all hotel or hospital departments by the human resources section of the organization.

    <p>True</p> Signup and view all the answers

    True or false: The interviewing process should include being prepared, finding a proper place to conduct the interview, and being tactful and courteous.

    <p>True</p> Signup and view all the answers

    Which of the following is NOT a duty performed by housekeepers in a hotel?

    <p>Cleaning kitchens</p> Signup and view all the answers

    What is the main purpose of a housekeeping contract?

    <p>To establish the terms and conditions of the cleaning services</p> Signup and view all the answers

    True or false: Housekeepers in a hotel are responsible for cleaning draperies.

    <p>True</p> Signup and view all the answers

    Which of the following is NOT a type of establishment where housekeepers may work?

    <p>Schools</p> Signup and view all the answers

    What is the primary responsibility of housekeepers in a hotel?

    <p>Cleaning rooms</p> Signup and view all the answers

    According to the text, how many linen/ uniform room supervisors are needed for each shift?

    <p>1</p> Signup and view all the answers

    Based on the information provided, how many housemen are needed on average for a hotel with 300 rooms?

    <p>2</p> Signup and view all the answers

    According to the text, how many floor supervisors are needed for a 300 room property during the morning shift?

    <p>3</p> Signup and view all the answers

    According to the text, how many desk attendants are needed for each shift?

    <p>1</p> Signup and view all the answers

    What is the purpose of the linen room store?

    <p>To store stock of new linens and cloth materials</p> Signup and view all the answers

    Based on the information provided, how many horticulturists are needed for a hotel with 5000 sq. ft. of landscaped area?

    <p>2</p> Signup and view all the answers

    What is the purpose of the tailor's room?

    <p>To attend to the stitching and patch-up work of linen and uniforms</p> Signup and view all the answers

    According to the text, how many room attendants are needed for the evening shift if turn down service is provided and there are 450 rooms?

    <p>17</p> Signup and view all the answers

    What is the purpose of the lost and found section?

    <p>To store guest articles lost and maybe claimed later</p> Signup and view all the answers

    What is the purpose of the flower room?

    <p>To keep flowers fresh</p> Signup and view all the answers

    Study Notes

    Housekeeping Contracts

    • A housekeeping contract typically outlines the terms and conditions between a service provider and a client.
    • Common clauses include scope of services, payment terms, cancellation policies, and compliance with regulations.
    • Ensure compliance with local laws by researching relevant regulations and incorporating them into the contract.
    • Housekeeping contracts usually exist between hotels and service providers or in-house staff.

    Contract Negotiation and Considerations

    • A tip for negotiating terms includes identifying mutual benefits to foster collaboration.
    • General considerations when entering a contract cover parties' capabilities, responsibilities, and expectations.
    • One benefit of using contracts is clarity in expectations and accountability for both parties.
    • Not all clauses, such as those covering unusual payment methods, are legal requirements in housekeeping agreements.
    • Ensure satisfaction of both parties by facilitating open communication and revisiting terms as needed.

    Key Management in Hospitality

    • Keys are essential for ensuring safety and security for both guests and hotels.
    • Every lock should have a unique key, preventing unauthorized access.
    • Electronic card keys are on the rise, replacing traditional keys for ease of use and security.
    • The floor master key opens all doors on a specific floor; guestroom keys should correspond to individual rooms only.

    Housekeeping Standard Operating Procedures (SOPs)

    • SOPs in housekeeping ensure consistency, quality, and safety in cleaning and maintenance practices.
    • Used glasses, trays, and mugs must be sanitized and replaced as part of the cleaning process.
    • Housekeeping staff must adhere to cleanliness standards for guest bathrooms and report any issues found.

    Staffing and Management Functions

    • Staffing, including recruitment and training, is a critical function in managing housekeeping operations.
    • Job descriptions must clearly outline the roles, responsibilities, and qualifications required for housekeeping staff.
    • A prescreening interview helps filter unqualified candidates before proceeding to formal interviews.

    Housekeeping Team Needs

    • For a hotel with 300 rooms, specific staffing levels are necessary: one linen/uniform room supervisor per shift, room attendants for turn-down service if required, and a designated number of floor supervisors.
    • The lost and found section aids in property recovery for guests and improves customer satisfaction.
    • Each role, from housemen to horticulturists for landscaping, is essential for enhancing the hotel's overall appearance and functionality.

    Miscellaneous

    • The purpose of the tailor's room is to manage guest clothing needs, such as alterations.
    • A flower room helps maintain floral arrangements throughout the hotel for aesthetic purposes.
    • The linen room store provides organized storage for linens and assists in efficient laundry operations.

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    Description

    Test your knowledge on contracts in the housekeeping operation with this quiz. Learn about the definition of contracts, clauses within housekeeping contracts, negotiating contracts, legal requirements, and the importance of contracts.

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