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Which of the following best defines a housekeeping contract?
Which of the following best defines a housekeeping contract?
Which of the following is NOT a common clause in a housekeeping contract?
Which of the following is NOT a common clause in a housekeeping contract?
What is one tip for negotiating the terms of a housekeeping agreement?
What is one tip for negotiating the terms of a housekeeping agreement?
What should be done to ensure compliance with local laws and regulations when creating a housekeeping contract?
What should be done to ensure compliance with local laws and regulations when creating a housekeeping contract?
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What are housekeeping contracts typically between?
What are housekeeping contracts typically between?
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Which of the following is NOT a legal requirement for housekeeping agreements?
Which of the following is NOT a legal requirement for housekeeping agreements?
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What should be done to ensure that both parties are satisfied with the terms of a housekeeping agreement?
What should be done to ensure that both parties are satisfied with the terms of a housekeeping agreement?
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Which of the following is NOT a general consideration when entering into a contract?
Which of the following is NOT a general consideration when entering into a contract?
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What is one of the benefits of using contracts?
What is one of the benefits of using contracts?
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Which of the following is NOT a legal requirement for housekeeping agreements?
Which of the following is NOT a legal requirement for housekeeping agreements?
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What is one of the disadvantages of using contracts?
What is one of the disadvantages of using contracts?
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Which of the following is NOT a consideration when it comes to the nature of services in a contract?
Which of the following is NOT a consideration when it comes to the nature of services in a contract?
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What is one of the benefits of having term and renewal provisions in a contract?
What is one of the benefits of having term and renewal provisions in a contract?
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Which of the following is NOT a statutory compliance that should be considered in a contract?
Which of the following is NOT a statutory compliance that should be considered in a contract?
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What is one of the disadvantages of using contracts?
What is one of the disadvantages of using contracts?
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True or false: Keys are important for safety and security purposes for guests as well as the hotel.
True or false: Keys are important for safety and security purposes for guests as well as the hotel.
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True or false: Every good lock should have a unique key and should not be opened by any unauthorized persons.
True or false: Every good lock should have a unique key and should not be opened by any unauthorized persons.
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True or false: Individual locks and keys are commonly used in small establishments.
True or false: Individual locks and keys are commonly used in small establishments.
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True or false: A double lock is a kind of latch that can be opened from outside the room with an emergency key.
True or false: A double lock is a kind of latch that can be opened from outside the room with an emergency key.
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True or false: The housekeeping department is primarily concerned with sub master keys and floor supervisor keys.
True or false: The housekeeping department is primarily concerned with sub master keys and floor supervisor keys.
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True or false: Guestroom keys are normally issued to open multiple rooms for which it was intended.
True or false: Guestroom keys are normally issued to open multiple rooms for which it was intended.
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True or false: A floor key typically opens all rooms on a particular floor, including those that are double locked.
True or false: A floor key typically opens all rooms on a particular floor, including those that are double locked.
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True or false: The Floor Master Key is used to open all doors of a hotel, including the floor door itself if they are not double locked.
True or false: The Floor Master Key is used to open all doors of a hotel, including the floor door itself if they are not double locked.
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True or false: The Master Key is used by the head of housekeeping and opens any internal door that has not been double locked.
True or false: The Master Key is used by the head of housekeeping and opens any internal door that has not been double locked.
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True or false: The Grandmaster Key opens all hotel guestrooms and often all housekeeping storage rooms as well, even if they are double locked.
True or false: The Grandmaster Key opens all hotel guestrooms and often all housekeeping storage rooms as well, even if they are double locked.
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True or false: The Supply Room Key is used by supervisory level staff to ensure that stocks and equipment are safely stored away when not in use.
True or false: The Supply Room Key is used by supervisory level staff to ensure that stocks and equipment are safely stored away when not in use.
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True or false: Key control is the process of reducing guest property theft and other security-related incidents by carefully monitoring and tracking the use of keys in the hospitality operation.
True or false: Key control is the process of reducing guest property theft and other security-related incidents by carefully monitoring and tracking the use of keys in the hospitality operation.
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True or false: Guestroom keys are handed over to the guest on their arrival after completing registration facilities.
True or false: Guestroom keys are handed over to the guest on their arrival after completing registration facilities.
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True or false: If a master key or grandmaster key is lost, it must be reported to the owner or the corporate office immediately by the general manager.
True or false: If a master key or grandmaster key is lost, it must be reported to the owner or the corporate office immediately by the general manager.
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True or false: Electronic card keys are being replaced by electronically coded key cards, which are plastic cards that store a digital signature used with electronic access control locks.
True or false: Electronic card keys are being replaced by electronically coded key cards, which are plastic cards that store a digital signature used with electronic access control locks.
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Which of the following is NOT a step in the SOP for cleaning a guest room?
Which of the following is NOT a step in the SOP for cleaning a guest room?
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What should be done with soiled sheets and pillow covers in a guest room?
What should be done with soiled sheets and pillow covers in a guest room?
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What should be done with used glasses, mugs, and trays in a guest room?
What should be done with used glasses, mugs, and trays in a guest room?
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What should be done with the bathtub, basin, glasses, mugs, and trays in a guest room?
What should be done with the bathtub, basin, glasses, mugs, and trays in a guest room?
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What should be done after dusting the guest room?
What should be done after dusting the guest room?
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What should be done with bathroom amenities in a guest bathroom?
What should be done with bathroom amenities in a guest bathroom?
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What should be done with bath towels and hand towels in a guest bathroom?
What should be done with bath towels and hand towels in a guest bathroom?
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What should be done with the bathroom doormat in a guest bathroom?
What should be done with the bathroom doormat in a guest bathroom?
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Which of the following is NOT an objective of the housekeeping routine method of work?
Which of the following is NOT an objective of the housekeeping routine method of work?
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What is the purpose of developing Standard Operating Procedures (SOPs) in a company?
What is the purpose of developing Standard Operating Procedures (SOPs) in a company?
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What can the housekeeping staff contribute to by following the best cleaning and maintenance practices?
What can the housekeeping staff contribute to by following the best cleaning and maintenance practices?
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What is the purpose of the SOP for entering a guest room?
What is the purpose of the SOP for entering a guest room?
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What should the housekeeping staff do if the guest is found sleeping in the room?
What should the housekeeping staff do if the guest is found sleeping in the room?
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What is the purpose of the guest room inspection form and guest room checklist?
What is the purpose of the guest room inspection form and guest room checklist?
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What is the purpose of the SOP for cleaning do not disturb rooms?
What is the purpose of the SOP for cleaning do not disturb rooms?
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True or false: Staffing is the third sequential function of management.
True or false: Staffing is the third sequential function of management.
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True or false: Job specifications are simple statements of what the various occupants to positions will be expected to do.
True or false: Job specifications are simple statements of what the various occupants to positions will be expected to do.
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True or false: A job description specifies the requirements for a new position, including the required skills, role in the team, personality, and capabilities of a suitable candidate.
True or false: A job description specifies the requirements for a new position, including the required skills, role in the team, personality, and capabilities of a suitable candidate.
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True or false: A guest room attendant is responsible for cleaning and servicing approximately 18 hotel guestrooms each day.
True or false: A guest room attendant is responsible for cleaning and servicing approximately 18 hotel guestrooms each day.
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True or false: The Human Resource Department oversees the entire staffing process for a housekeeping operation.
True or false: The Human Resource Department oversees the entire staffing process for a housekeeping operation.
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True or false: Job specifications and job descriptions are the same thing.
True or false: Job specifications and job descriptions are the same thing.
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True or false: Staffing for housekeeping operations involves selecting and training employees, participating in an orientation program, and developing employees for future growth.
True or false: Staffing for housekeeping operations involves selecting and training employees, participating in an orientation program, and developing employees for future growth.
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True or false: A guest room attendant must be willing to work weekends and be dependable in coming to work each scheduled day.
True or false: A guest room attendant must be willing to work weekends and be dependable in coming to work each scheduled day.
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True or false: An employee requisition is an internal document used to get approval for a new position.
True or false: An employee requisition is an internal document used to get approval for a new position.
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True or false: The job requisition is the first step in the hiring process.
True or false: The job requisition is the first step in the hiring process.
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True or false: The prescreening interview is a preliminary interview process in which unqualified applicants are selected out.
True or false: The prescreening interview is a preliminary interview process in which unqualified applicants are selected out.
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True or false: An interview should be conducted by a manager of the department to which the applicant has been referred.
True or false: An interview should be conducted by a manager of the department to which the applicant has been referred.
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True or false: It is important to consider the supervisor's view during the hiring process.
True or false: It is important to consider the supervisor's view during the hiring process.
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True or false: The prescreening process is normally provided to all hotel or hospital departments by the human resources section of the organization.
True or false: The prescreening process is normally provided to all hotel or hospital departments by the human resources section of the organization.
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True or false: The interviewing process should include being prepared, finding a proper place to conduct the interview, and being tactful and courteous.
True or false: The interviewing process should include being prepared, finding a proper place to conduct the interview, and being tactful and courteous.
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Which of the following is NOT a duty performed by housekeepers in a hotel?
Which of the following is NOT a duty performed by housekeepers in a hotel?
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What is the main purpose of a housekeeping contract?
What is the main purpose of a housekeeping contract?
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True or false: Housekeepers in a hotel are responsible for cleaning draperies.
True or false: Housekeepers in a hotel are responsible for cleaning draperies.
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Which of the following is NOT a type of establishment where housekeepers may work?
Which of the following is NOT a type of establishment where housekeepers may work?
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What is the primary responsibility of housekeepers in a hotel?
What is the primary responsibility of housekeepers in a hotel?
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According to the text, how many linen/ uniform room supervisors are needed for each shift?
According to the text, how many linen/ uniform room supervisors are needed for each shift?
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Based on the information provided, how many housemen are needed on average for a hotel with 300 rooms?
Based on the information provided, how many housemen are needed on average for a hotel with 300 rooms?
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According to the text, how many floor supervisors are needed for a 300 room property during the morning shift?
According to the text, how many floor supervisors are needed for a 300 room property during the morning shift?
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According to the text, how many desk attendants are needed for each shift?
According to the text, how many desk attendants are needed for each shift?
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What is the purpose of the linen room store?
What is the purpose of the linen room store?
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Based on the information provided, how many horticulturists are needed for a hotel with 5000 sq. ft. of landscaped area?
Based on the information provided, how many horticulturists are needed for a hotel with 5000 sq. ft. of landscaped area?
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What is the purpose of the tailor's room?
What is the purpose of the tailor's room?
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According to the text, how many room attendants are needed for the evening shift if turn down service is provided and there are 450 rooms?
According to the text, how many room attendants are needed for the evening shift if turn down service is provided and there are 450 rooms?
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What is the purpose of the lost and found section?
What is the purpose of the lost and found section?
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What is the purpose of the flower room?
What is the purpose of the flower room?
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Study Notes
Housekeeping Contracts
- A housekeeping contract typically outlines the terms and conditions between a service provider and a client.
- Common clauses include scope of services, payment terms, cancellation policies, and compliance with regulations.
- Ensure compliance with local laws by researching relevant regulations and incorporating them into the contract.
- Housekeeping contracts usually exist between hotels and service providers or in-house staff.
Contract Negotiation and Considerations
- A tip for negotiating terms includes identifying mutual benefits to foster collaboration.
- General considerations when entering a contract cover parties' capabilities, responsibilities, and expectations.
- One benefit of using contracts is clarity in expectations and accountability for both parties.
Legal Requirements and Compliance
- Not all clauses, such as those covering unusual payment methods, are legal requirements in housekeeping agreements.
- Ensure satisfaction of both parties by facilitating open communication and revisiting terms as needed.
Key Management in Hospitality
- Keys are essential for ensuring safety and security for both guests and hotels.
- Every lock should have a unique key, preventing unauthorized access.
- Electronic card keys are on the rise, replacing traditional keys for ease of use and security.
- The floor master key opens all doors on a specific floor; guestroom keys should correspond to individual rooms only.
Housekeeping Standard Operating Procedures (SOPs)
- SOPs in housekeeping ensure consistency, quality, and safety in cleaning and maintenance practices.
- Used glasses, trays, and mugs must be sanitized and replaced as part of the cleaning process.
- Housekeeping staff must adhere to cleanliness standards for guest bathrooms and report any issues found.
Staffing and Management Functions
- Staffing, including recruitment and training, is a critical function in managing housekeeping operations.
- Job descriptions must clearly outline the roles, responsibilities, and qualifications required for housekeeping staff.
- A prescreening interview helps filter unqualified candidates before proceeding to formal interviews.
Housekeeping Team Needs
- For a hotel with 300 rooms, specific staffing levels are necessary: one linen/uniform room supervisor per shift, room attendants for turn-down service if required, and a designated number of floor supervisors.
- The lost and found section aids in property recovery for guests and improves customer satisfaction.
- Each role, from housemen to horticulturists for landscaping, is essential for enhancing the hotel's overall appearance and functionality.
Miscellaneous
- The purpose of the tailor's room is to manage guest clothing needs, such as alterations.
- A flower room helps maintain floral arrangements throughout the hotel for aesthetic purposes.
- The linen room store provides organized storage for linens and assists in efficient laundry operations.
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Description
Test your knowledge on contracts in the housekeeping operation with this quiz. Learn about the definition of contracts, clauses within housekeeping contracts, negotiating contracts, legal requirements, and the importance of contracts.
