Exam 1 OM (4) PDF - Operations Management Past Paper

EXAM 1 WILL CONTAIN ABOUT 95% OF THE QUESTIONS ON THIS STUDY GUIDE. It covers Chapters 1 through 4. You have 50 multiple choice questions worth 200 points with 2 hours of completion time. You have one attempt. You can locate the exam when you click on assessment icon on the left-hand side of the bl...

EXAM 1 WILL CONTAIN ABOUT 95% OF THE QUESTIONS ON THIS STUDY GUIDE. It covers Chapters 1 through 4. You have 50 multiple choice questions worth 200 points with 2 hours of completion time. You have one attempt. You can locate the exam when you click on assessment icon on the left-hand side of the blackboard. The fundamental purpose of an organization's mission statement is to: A) define the functional areas required by the organization. B) define the operational structure of the organization. C) generate good public relations for the organization. D) define the organization's purpose in society. E) create a good human relations climate in the organization. A project organization: A) is effective for companies with multiple large projects. B) is appropriate only in construction firms. C) often fails when the project cuts across organizational lines. D) is most helpful for ongoing projects with no termination date. E) is most helpful when the work contains simple and unrelated tasks. A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include: A. lenders. B. suppliers. C. employees. D. owners. E. all of these. Which of the following influences layout design? A) technology B) personnel levels C) inventory requirements D) capacity needs E) All of these influence layout decisions. The phases of project management are: A) planning, scheduling, and controlling. B) planning, programming, and budgeting. C) planning, organizing, staffing, leading, and controlling. D) different for manufacturing projects than for service projects. E) GANTT, CPM, and PERT. All of the following decisions fall within the scope of operations management EXCEPT for: A) design of goods and services. B) managing quality and statistical process control. C) location strategies. D) creating the company income statement. E) human resources, job design and work measurement. Which of the following statements is most correct? A) KSFs are often necessary, but not sufficient for competitive advantage. B) KSFs are both necessary and sufficient for competitive advantage. C) KSFs are often sufficient, but not necessary for competitive advantage. D) KSFs are neither necessary nor sufficient for competitive advantage. E) None of these statements are correct. Which of the following is NOT one of the phases of project management? A) planning B) scheduling C) controlling D) budgeting E) All of the above are project management phases. Which of the following would NOT be an operations function in a commercial bank? A) check clearing B) auditing C) maintenance D) teller scheduling E) collection A code of ethics especially for project managers: A) has been established by the Project Management Institute. B) has been formulated by the Federal government. C) has been formulated by the World Trade Organization. D) is inappropriate, since everyone should use the same guidance on ethical issues.  E) does not exist at this time. Which of the following environmental factors has not contributed to Microsoft's changing strategy? A) security issues B) faster processors C) global warming D) Google E) the Internet WBS stands for which of the following project management tools? A) work break schedule B) work breakdown status C) work breakdown schedule D) work breakdown structure E) work break status Projects such as road building and plane building are: A. not defined. B. agile. C. well-defined. D. ill-defined. E. none of these. Standardization is an appropriate strategy in which stage of the product life cycle? A) decline B) retirement C) introduction D) maturity E) growth The waterfall approach is used most often for: A) well-defined projects B) projects whose changes tend to be minor C) projects with step-by-step progress D) controlling projects E) all of the above The purpose of NAFTA is to: A) phase out all trade and tariff barriers between the United States, Canada, and Mexico. B) phase out all trade and tariff barriers between North America and South America. C) provide fair and equitable tariff rates for trade between the United States, Canada, and Mexico. D) curb illegal immigration from Mexico to the United States. E) substitute cheap labor in Mexico for expensive labor in the United States. Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas? A) human resources B) quality management C) product research D) process innovation E) all of these The two general approaches to forecasting are: A) judgmental and associative. B) judgmental and qualitative. C) historical and associative. D) qualitative and quantitative. E) mathematical and statistical. Which of the following is NOT a typical service attribute? A. simultaneous production and consumption B. customer interaction is high C. intangible product D. easy to store E. difficult to resell The factor responsible for the largest portion of productivity increase in the United States is: A) capital. B) labor. C) management. D) All three combined; it is impossible to determine the contribution of individual factors. E) none of these. The main difference between PERT and CPM is that:  A) PERT is more accurate than CPM. B) PERT assumes that activity durations are known. C) PERT ignores activity costs. D) CPM assumes activity durations can vary. E) PERT employs three time estimates for each activity. Which of the following tasks within a manufacturing firm is performed by the operations function? A) sales promotion B) borrowing funds C) stock issue D) quality assurance and control E) market research Increasing the number of periods in a moving average will accomplish greater smoothing, but at the expense of: A) manager understanding. B) stability. C) accuracy. D) sensitivity to real changes in the data. E) All of the these are diminished when the number of periods increases. Which of the following statements regarding critical paths is true? A) The shortest of all paths through the network is the critical path. B) Some activities on the critical path may have slack. C) Every network has only one critical path. D) On a specific project, there can be multiple critical paths, all with exactly the same duration. E) The duration of the critical path is the average duration of all paths in the project network. Productivity tends to be more difficult to improve in the service sector because the work is: A) often an intellectual task performed by professionals. B) typically labor-intensive. C) frequently processed individually. D) often difficult to automate. E) All of these make service productivity more difficult. Which of the following is NOT an advantage of outsourcing? A) outsourcing core competencies B) improving operations and service C) gaining outside expertise D) cost savings E) accessing outside technology The ability of an organization to produce goods or services that have some uniqueness in their characteristics is: A) mass production. B) time-based competition. C) competing on productivity. D) competing on quality. E) competing on differentiation. Which of the following is NOT an element of the management process? A. leading B. pricing C. controlling D. staffing E. planning Which of the following statements best characterizes delivery reliability? A) a company that always delivers on the same day of the week B) a company that always delivers at the promised time C) a company that delivers more frequently than its competitors D) a company that delivers faster than its competitors E) a company that has a computerized delivery scheduling system The "Father of Scientific Management" is: A. Henry Ford. B. W. Edwards Deming. C. Frederick W. Taylor. D. Frank Gilbreth. E. just a figure of speech, not a reference to a person. With reference to cultural and ethical issues, the World Trade Organization has: A. played little role in addressing cultural and ethical issues among nations. B. eliminated slave labor and child labor. C. phased out all trade and tariff barriers between the United States and Mexico. D. made progress in providing equal protection of intellectual property among nations. E. eliminated bribery. Which of the following is an example of competing on the basis of differentiation? A) A firm manufactures its product with less raw material waste than its competitors do. B) A firm's products are introduced into the market faster than its competitors' products are. C) A firm's distribution network routinely delivers its product on time. D) A firm offers more reliable products than its competitors do. E) A firm advertises more than its competitors do. Gradual upward or downward movement of data over time is called: A. random variation. B. a trend. C. exponential variation. D. a cycle. E. seasonality. Which of the following best describes experience differentiation? A) immerses consumers in the delivery of a service B) uses people's five senses to enhance the service C) complements physical elements with visual and sound elements D) consumers may become active participants in the product or service E) All of the above are elements of experience differentiation. Henry Ford is noted for his contributions to: A. scientific management. B. assembly line operations.  C. statistical quality control. D. time and motion studies. E. material requirements planning. Which of the following does NOT represent a valid reason for globalizing operations? A. reduce responsiveness B. reduce costs C. attract and retain global talent D. improve the supply chain E. understand markets Which of the following is the best example of competing on low-cost leadership? A) A firm produces its product with less raw material waste than its competitors do. B) A firm offers more reliable products than its competitors do. C) A firm's products are introduced into the market faster than its competitors' products are. D) A firm's research and development department generates many ideas for new products. E) A firm advertises more than its competitors do. One use of short-range forecasts is to determine: A. facility location. B. cash budgeting. C. research and development plans. D. production levels. E. planning for new products. Which productivity variable has the greatest potential to increase productivity? A. globalization B. labor C. capital D. energy E. management Which of the following statements regarding PERT times is true? A. The pessimistic time estimate is an estimate of the minimum time an activity will require.  B.The expected time estimate is calculated as t = (a + 4m + b)/6. C. The expected time is an estimate of the time an activity will require if everything goes as planned. D. The most likely time estimate is an estimate of the maximum time an activity will require. E. The optimistic time estimate is an estimate of the maximum time an activity will require. Which of the following is NOT among the ethical and social challenges facing operations managers? A. increasing executive pay B. training, retaining, and motivating employees C. honoring stakeholder commitments D. providing a safe workplace E. efficiently developing and producing safe high-quality green products Who among the following is associated with contributions to quality control in operations management? A. Charles Babbage B. Frank Gilbreth C. Henry Ford D. W. Edwards Deming E. Henri Fayol Which of the following is an example of competing on quick response? A) A firm produces its product with less raw material waste than its competitors do. B) A firm offers more reliable products than its competitors do. C) A firm's products are introduced into the market faster than its competitors' products. D) A firm utilizes its capacity more effectively than its competitors do. E) A firm advertises more than its competitors do. The ________ distribution is used by PERT analysis to calculate expected activity times and variances. A. Beta B. Alpha C. Normal D. Binomial E. Gaussian The largest contributor to productivity increases is ________, estimated to be responsible for ________ of the annual increase.  A. capital; 90% B. technology; over one-half C. management; over one-half D. Mr. Deming; one-half E. marketing and sales; two-thirds Porter's Five Forces Model is used to evaluate competition based on which 5 aspects? A) research and development, cost, legal regulations, suppliers, customers B) immediate rivals, potential entrants, customers, suppliers, and substitute products C) potential entrants, customers, suppliers, legal regulations, and cost D) immediate rivals, potential entrants, cost, substitute products, and legal regulations E) cost, legal regulations, advertising effectiveness, potential entrants, and immediate rivals Operations management is applicable: A. to services exclusively. B. to all firms, whether manufacturing or service. C. mostly to the service sector. D. mostly to the manufacturing sector. E. to the manufacturing sector exclusively. Which of the following is NOT part of value-chain analysis? A) product research B) quality management C) supply chain management D) project management E) human resources Which of the following statements best characterizes delivery reliability? A. a company that always delivers at the promised time B. a company that delivers faster than its competitors C. a company that always delivers on the same day of the week D. a company that delivers more frequently than its competitors E. a company that has a computerized delivery scheduling system One use of short-range forecasts is to determine: A. production levels. B. cash budgeting.  C. planning for new products. D. facility location. E. research and development plans. Which of the following statements is TRUE? A. The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford. B. The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. C. The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. D. The origins of the scientific management movement are generally credited to Henry Ford. E. The origins of management by exception are generally credited to Frederick W. Taylor. Which of the following statements regarding time-cost tradeoffs in CPM networks is FALSE? A. Crashing must consider the impact of crashing an activity on all paths in the network. B. Activities not on the critical path can become critical after crashing takes place. C. A negative crash cost per period would imply that either crashing is cheaper than not crashing or that the crash time was slower than the normal time. D. Crashing sometimes has the reverse result of lengthening the project duration. E. Crashing shortens project duration by assigning more resources to critical tasks. What are the five elements in the management process? A. plan, organize, staff, lead, and control B. plan, direct, update, lead, and supervise C. accounting, finance, marketing, operations, and management D. organize, plan, control, staff, and manage E. plan, lead, organize, manage, and control Which of the following is NOT a type of qualitative forecasting? A. moving average B.jury of executive opinion C. Delphi method  D. sales force composite E. market survey Which of the following is NOT one of the 10 strategic operations management decisions? A. maintenance B. mass customization C. layout strategies D. process and capacity strategies E. supply chain management Multinational organizations can shop from country to country and cut costs through: A. less stringent regulations. B.lower indirect costs. C. lower taxes and tariffs. D. lower wage scales. E. all of the these. Response-based competitive advantage can be: A. flexible response. B.quick response. C. reliable response. D. all of these. E. none of the these.