Public Speaking Listening and Responding PDF

Public Speaking Module 3: Listening and Responding Module Learning Outcomes Explain how to listen actively and respond productively to others 3.1: Demonstrate and understanding of the principles of active lis tening 3.2: Recognize barriers to listening and identify how to...

Public Speaking Module 3: Listening and Responding Module Learning Outcomes Explain how to listen actively and respond productively to others 3.1: Demonstrate and understanding of the principles of active lis tening 3.2: Recognize barriers to listening and identify how to avoid the m 3.3: Explain how to give effective verbal and nonverbal feedback Active Listening Learning Outcomes: Active Listening 3.1: Demonstrate an understanding of the principles of active listening 3.1.1: Explain the difference between hearing and listening 3.1.2: Describe the different types of listening 3.1.3: Define attention, attitude, and adjustment as components of active listening 3.1.4: Explain the benefits of active listening to your education, your personal life, and your career Hearing vs Listening Hearing Biological Unintentional Passive Listening Intentional Requires conscious attention Takes effort We can hear without listening. Types of Listening Appreciative : enjoying Music, Poetry, Actors, Television Relational : connecting Engaging to build relationship Empathetic : validating Recognize feelings, supportive Critical : objective evaluating Analyze, judge, make decisions Informational : understanding Gain and remember information Understanding Active Listening Attention : intentional processing Organize ideas, distinguish main points, mentally summarize Attitude : open-minded Acknowledge psychological deaf spots Listen to understand before evaluating Adjustment : adapt to speaker / situation Focus on creating shared meaning Benefits of Active Listening Academic Professional Personal Perform better on Stronger analytic skills Increased self-esteem assignments and exams Retain more course Gain perspective and Conflict-resolution and information challenge assumptions tension reduction Higher productivity Higher GPA Stronger relationships Strong interviewing skills Barriers to Listening Learning Outcomes: Barriers to Listening 3.2: Recognize barriers to listening and identify how to avoid them 3.2.1: Explain how anticipating can be a barrier to effective listening 3.2.2: Explain how judging can be a barrier to effective listening 3.2.3: Explain how emotional reactions can be a barrier to effective listening 3.2.4: Describe strategies to identify distractions while listening 3.2.5: Describe strategies to keep an open mind while listening 3.2.6: Describe strategies to come prepared to a listening situation 3.2.7: Describe strategies for note taking Barriers to Effective Listening Anticipating : Jumping to conclusions stop listening or ”half-listen” to focus on your response Danger: miss critical information, harm relationships Judging : Focus on speaker instead of message prematurely evaluating the speaker Danger: miss critical information, notice bias-confirming mistakes more Emotional reactions : Strong emotions overtake ability to process message Caused by emotional triggers or contentious subjects Danger: miss most information, ineffective and premature responses Identifying Distractions Take inventory of what may cause you to become distracted PHYSICAL PSYCHOLOGICAL SITUATIONAL Hear Technology Relationship See Needs: Coffee/Cigarettes Purpose Touch Hunger Taste Mood Smell Conflicting Event Reducing distractions Keep an open mind Recognize that listening does not mean you must adopt that point of view Listen to learn about a new perspective When emotions get high, acknowledge, and return to listening Come prepared Learn what is necessary to appreciate the speaker / topic Have a listening goal Taking Notes Organize the message into main points, key ideas, and important details Lists Outlines Concept Maps Cornell Method Jot questions that arise Cornell Notes Record Question Recite Reflect Review Feedback Learning Outcomes: Feedback 3.3: Explain how to give effective verbal and nonverbal feedback 3.3.1: Describe the three kinds of feedback 3.3.2: Describe types of nonverbal and verbal feedback 3.3.3: Explain the elements of effective feedback 3.3.4: Identify how to respond productively to others Kinds of Feedback Appreciation Relationships and connections Coaching Improve, learn, change Evaluation Ranking, rating, judging Types of Feedback Nonverbal Varied across culture Affirming and appropriate cues Eye Contact Head nods Posture Notetaking Avoid giving too many cues Verbal Utterances Call and Response Laughter Effective Feedback Timely Immediate or shortly after the event Behavioral Identify behaviors performed, not character traits Observational Behaviors should be observable, not attitude or intuition based Specific Avoid vague descriptions such as “good, effective, bad” Use specific examples of when behaviors were observed Reasonable Expectations of performance Balanced positive and constructive comments Limited amount of comments Providing Feedback Positive Format Be honest in positive comments Avoid using “you” Sandwich method Affirmative Comment Constructive Comment Affirmative Comment Write questions/comments for feedback later Class Activity: Improving Feedback Get into groups of 3 Watch the 5-minute YouTube video: Good Presentation VS Bad Presentation Person A: Use the 5 principles of effective feedback to provide feedback to Ranjit about his first speech. Person B: Identify verbal and nonverbal feedback from the audience during Ranjit’s first and second speeches. Person C: Identify how the principles of effective feedback are used after Ranjit’s first presentation. Quick Review Different Types of listening are used for different purposes Appreciative, Relational, Empathetic, Critical, Informational Active listening is a skill that must be learned and practiced Attention, Attitude, and Adjustment To actively listen, you must: Eliminate Barriers: Anticipating, Judging, Emotional reactions Reduce Distractions: Keep an Open Mind, Come Prepared, Take Notes Feedback has 3 purposes: Appreciation, Coaching, Evaluation Effective Feedback has 5 elements: Timely, Behavioral, Observational, Specific, Reasonable When delivering feedback use: Positive Format Sandwich method