Public Speaking Module 3: Listening Skills

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Questions and Answers

What distinguishes listening from hearing?

Hearing is intentional and requires conscious attention, while listening is passive.

Hearing is passive and unintentional, while listening requires conscious attention and effort. (correct)

Listening is biological and unintentional, while hearing is intentional and takes effort.

Listening and hearing are both biological processes and require conscious attention.

Which type of listening is primarily focused on enjoying the experience, such as music or a performance?

Critical

Relational

Appreciative (correct)

Informational

What does the 'adjustment' component of active listening refer to?

Adapting to the speaker and situation to create shared meaning. (correct)

Analyzing the speaker's message and making judgements.

Ignoring the speaker to avoid psychological deaf spots.

Focusing solely on your own understanding of the information.

Which of the following is NOT a listed benefit of active listening in a professional setting?

Stronger interpersonal relationships Signup and view all the answers

What does 'psychological deaf spots' refer to in the context of active listening?

Preconceived ideas or biases that hinder open-minded listening. Signup and view all the answers

When listening critically, what is the primary focus?

Analyzing, judging, and making decisions objectively Signup and view all the answers

Which of the following best describes the 'attention' component of active listening?

An intentional processing of information, organizing ideas, and mentally summarizing. Signup and view all the answers

What type of listening involves recognizing feelings and providing support to the speaker?

Empathetic Signup and view all the answers

Which of the following best describes 'anticipating' as a barrier to effective listening?

Jumping to conclusions and focusing on your response instead of fully listening Signup and view all the answers

How does 'judging' primarily hinder effective listening?

It causes you to miss information by focusing on how the speaker speaks instead of the message. Signup and view all the answers

What is a primary danger of experiencing strong emotional reactions while listening?

You may miss most of the information and respond prematurely. Signup and view all the answers

Which category of distractions includes hunger, mood, and conflicting events?

Psychological distractions Signup and view all the answers

What strategy is most effective for maintaining an open mind while listening?

Reminding yourself that listening does not require adoption of the speaker's viewpoint. Signup and view all the answers

What does it mean to 'come prepared' to a listening situation?

To have a listening goal and learn about the speaker/topic beforehand. Signup and view all the answers

Which of the following note-taking strategies is not mentioned for organizing a message?

Mind maps Signup and view all the answers

In the context of feedback, which type focuses on improving performance and learning?

Coaching Signup and view all the answers

Study Notes

Public Speaking Module 3: Listening and Responding

This module focuses on active listening and responding effectively to others.
Learning outcomes include demonstrating understanding of active listening principles, recognizing listening barriers, and giving effective verbal and nonverbal feedback.

Active Listening

Active listening is a skill requiring both intention and effort.
Hearing is a biological, passive process, while listening is intentional and requires focused attention.
Active listening involves three key components: attention, attitude, and adjustment.

Types of Listening

Appreciative listening is for enjoyment, such as music or stories.
Relational listening is for building connections and relationships.
Empathetic listening involves understanding and validating the feelings of others.
Critical listening is for evaluating and making judgments.
Informational listening is for understanding and remembering information.

Understanding Active Listening

Attention involves focusing on the speaker.
Attitude involves being open-minded and acknowledging potential biases
Adjustment involves adapting to the speaker/situation to improve understanding.

Barriers to Effective Listening

Anticipating conclusions can prevent understanding the speaker's complete message
Judging a speaker prematurely can lead to missing important information
Emotional reactions may prevent attentive listening
Distractions (physical, psychological, situational) can hinder concentration
Lack of preparation can create barriers to engagement.

Effective Listening Strategies

Strategies for avoiding distractions include recognizing and minimizing disruptions, having a listening goal.
Note-taking strategies can include listing, outlining, concept maps, and the Cornell method.
Keeping an open mind is vital for productive listening
Preparation beforehand enables effective engagement with the speaker's message.

Feedback

Feedback is a crucial aspect for improvement.
The three kinds of feedback are Appreciation, Coaching, and Evaluation.
Nonverbal feedback examples include posture and eye contact.
Verbal feedback examples include compliments, suggestions, or questions.
Effective feedback should be timely, observational, specific, reasonable, balanced (positive and constructive), and limited in amount. Effective feedback uses a positive format, such as the sandwich method.

Class Activity

The activity involves group work using a YouTube video to evaluate feedback in speech and identify verbal/nonverbal cues.

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Description

This quiz covers key concepts of active listening and the various types of listening methods. Participants will explore principles of effective listening and how to respond to others appropriately. Enhance your communication skills by understanding the barriers and feedback techniques in listening.