Screenshot 2024-09-24 115135.png

## Service Department Quiz 1. **Which of the following are part of the service department?** - a. Service, Parts, Body Shop - b. Sales, Service, Operations - c. Service, Sales, Parts - d. Operations, Parts, Service 2. **How do Service Advisors support the Sales Department?**...

## Service Department Quiz 1. **Which of the following are part of the service department?** - a. Service, Parts, Body Shop - b. Sales, Service, Operations - c. Service, Sales, Parts - d. Operations, Parts, Service 2. **How do Service Advisors support the Sales Department?** - a. By being Service Advisors that customers want to work with and return to for service, which makes them likely to return to purchase a vehicle - b. By taking shifts in Sales at month end and other busy times - c. By cross-selling vehicles when offering service recommendations - d. By displaying new vehicle brochures in the service lounge 3. **Why is the Service Advisor’s job so important to Store success?** - a. Because Service Advisors know all the technology in customer vehicles - b. Because customers refer to Service Advisors by name on their CVP surveys - c. Because customers depend on Service Advisors to tell them when they should consider a new vehicle purchase - d. Because customers are likely to see Service Advisors more often than their salespeople 4. **Even though we sell the vehicle and offer factory-trained Technicians and factory-backed parts, as well as great warranty coverage, how many customers, on average, return to their selling dealership for service and their next vehicle purchase?** - a. Four out of five - b. Three out of 10 - c. One out of five - d. Nine out of 10 5. **How does the Sales Department support the Service Department?** - a. Tell Service who their most loyal customers are so we’re sure to take care of them - b. Follow up with customers to make sure they’re happy with their service experience - c. Offer the opportunity to discount prices if customers come back for service - d. Introduce customers to the Service Department at new vehicle delivery