Avaya IP Office Exam Questions PDF

QUESTION 1 : A customer wants all employees to be able to communicate seamlessly with each other and external parties. Some of their employees are often on the road, or off-site. Which application could you recommend for these users? ==================================================================...

QUESTION 1 : A customer wants all employees to be able to communicate seamlessly with each other and external parties. Some of their employees are often on the road, or off-site. Which application could you recommend for these users? ========================================================================================================================================================================================================================================= Mobile Twinning -- --------------------------------------------------------- Avaya Communicator Suggest the User divert their extension to their mobile one-X Mobile Preferred QUESTION 2 :Which three statements are requirements for the installation of IP Office Server Edition on an Avaya supplied server? (Choose three.) ================================================================================================================================================= Enable Java within the browser. -- ---------------------------------------------------------------------------------------- Edit the password and configure the customer network settings. Set the Ignition process to Server mode. Install it from the USB shipped with the server, or from the install image on the DVD. Use the Initial Configuration Utility to set up detailed Midmarket Server operation. QUESTION 3 :Before attempting to connect an IP Office to a one-X?Portal server, what must be checked? ===================================================================================================== Time Profiles -- --------------------- Hunt Group Settings User Rights Security Settings QUESTION 4 : Once the IP Office Server Edition is installed, which application must be used to install the required licenses for the system? ============================================================================================================================================ Web Manager Admin Application -- ------------------------------- Web Manager Application Manager Application System Status Application QUESTION 5 : Which three licenses are made obsolete by Server Edition? (Choose three.) ====================================================================================== Voice Networking -- ------------------ Receptionist Advanced Edition Power User Mobile Worker QUESTION 6 :Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.) ================================================================================================== VoiceMail Pro Client -- ---------------------------- IP Office Manager one-X Portal System Status Application one-X Portal for IP Office QUESTION 7 :There is a recommended order to powering up the IP Office 500 V2: first up the expansion modules before powering up the control unit. Why is this? ============================================================================================================================================================== It is easier to start with the expansion unit at the top and then work your way down. -- --------------------------------------------------------------------------------------- All expansion units need to be powered for the control unit to discover them. The expansion units may not always see the control unit if powered up last. The expansion units take longer to power up. QUESTION 8 : Which two applications can you use to configure Users, Hunt Groups, and Incoming Call Routes? (Choose two.) ======================================================================================================================== Manager -- ------------------- Web Manager Admin Web Manager WebLM QUESTION 9 :Which statement about the Linux OS for IP Office is true? ===================================================================== All initial IP Office system configurations must be completed via the Linux command line. -- ------------------------------------------------------------------------------------------------------------------ The Linux OS must be installed prior to beginning the IP Office Server Edition installation. The IP Office for Linux software is provided as a single DVD orderable from Avaya, or downloaded to a USB Stick. The base operating system installed is DOS. QUESTION 10 :Which three statements about IP Office Server Edition (non-Select) are true? (Choose three.) ========================================================================================================= IP Office Server Edition must have an IP500 V2 Gateway to support SIP trunks. -- ------------------------------------------------------------------------------- IP Office Server Edition Non-Select can be expanded to support 2000 users. IP Office Server Edition requires a primary and secondary server. IP Office Server Edition is a software-based solution. IP Office Server Edition can be upgraded to the Select version. QUESTION 11: Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.) =================================================================================================== user profiles set to Virtual -- ------------------------------------- advanced System license endpoint license user profile set to Teleworker user and SIP extension in IP Office QUESTION 12 :On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number ISDN/PRI trunks that can be configured? ============================================================================================================================================== -- -- -- -- **Answer:** A ( B) QUESTION 13 : You have just plugged in a new IP500 V2, and you look at its Dashboard display to see the new device. No telephones are plugged into the unit. Why are two ports in one of the modules green? =========================================================================================================================================================================================================== There is a Combo Card in the chassis. -- ---------------------------------------------------------------------- The operating system is up, and someone is administering the system. The device has power and passed self-test. LAN1 and LAN2 are disconnected. QUESTION 14 : A user is testing a mobile telephone in a new deployment of Avaya Communicator. Calls can be made, but the Presence and Instant Messaging features do not work. Which statement describes why the user cannot make the new features work? ======================================================================================================================================================================================================================================================= The user does not have the correct profile configured. -- -------------------------------------------------------- The new Codecs are not supported. The user is not configured as an agent. The IP Office is only an Essential Edition. QUESTION 15 : A customer tells you that the IP Office VoIP system has too much lag time between the speaker and the listener. Which two statements describe what you should do to determine the cause of the delay? (Choose two.) ================================================================================================================================================================================================================================= Use Wireshark. -- ----------------------------------------- Use debug view. Enable RTCP monitoring. Examine the IP Telephone VoIP settings. Use SSA. QUESTION 16 : The modems in fax machines have trouble with VoIP. Which protocol is used to overcome this problem. ================================================================================================================= +-----------------------------------+-----------------------------------+ | | RTP Relay | +===================================+===================================+ | | X509 | +-----------------------------------+-----------------------------------+ | ---- ---------- | T.38 | | D. RFC 7832 | | | ---- ---------- | | +-----------------------------------+-----------------------------------+ **Answer:** C QUESTION 17 : When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.) ====================================================================================================================================== Development Tracing -- --------------------- Resource View Continuous Log Selective View Snapshot Only QUESTION 18 : Which method can be used to upgrade the voice prompts on the Embedded Voicemail? ============================================================================================== Embedded File Management in the Manager Application -- ----------------------------------------------------------- External File Management in the System Status Application Voice Wizard in the Manager Application Embedded Monitoring Management QUESTION 19 : Which Application is used to upgrade IP Office Server Edition? ============================================================================ Manager -- -------------------- Web Manager System Status Linux command line QUESTION 20 : The IP Office can monitor the QoS between Avaya IP Phones and from IP Phone to IP Office. Which two actions must you complete to see QoS results? (Choose two.) ============================================================================================================================================================================= +-----------------------------------+-----------------------------------+ | | \"Enable Metric\" must be | | | selected in the Line form. | +===================================+===================================+ | | \"Enable RTCP Monitoring\" must | | | be checked. | +-----------------------------------+-----------------------------------+ | | Use DebugView to see latency, | | | jitter and delay. | +-----------------------------------+-----------------------------------+ | | Trace lines or extensions in SSA. | +-----------------------------------+-----------------------------------+ | | Enable force authentication on IP | | | telephones | +-----------------------------------+-----------------------------------+ QUESTION 21 : There are two applications where System Alarms can be viewed, but only one of the Applications has the ability to create notification of an alarm via email. Which application has the ability to create notification of an alarm via email? ========================================================================================================================================================================================================================================================== Manager Application -- --------------------------- Monitor Application System Status Application Web Manager Application QUESTION 22 : If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue? ========================================================================================================= SSA Snapshot -- ----------------------------------------------------- Debug View with default filters Debug Manager on DTE port System Monitor with ISDN L3 filter options enabled. QUESTION 23 : What is used to send out alarm notifications to you? ================================================================== System Monitor -- ---------------- TFTP SMTP SSA QUESTION 24 : Refer to the exhibit. You have configured enough SIP channels to carry the expected communications load, but users are reporting that sometimes they cannot call out and callers cannot get through. Based on the information in the exhibit, what is causing the problem? ======================================================================================================================================================================================================================================================================================== A screenshot of a computer Description automatically generated The system is ignoring refresh messages. -- ----------------------------------------------- The caller ID is not passed by some carriers. The calls are being referred incorrectly. The timer should be set to 2 minutes. QUESTION 25 : A customer is reporting that since they last rebooted the IP Office, some of their users are not receiving calls as they did before. Which two tools can you use to check who last made any changes to the system? (Choose two.) ============================================================================================================================================================================================================================================== Web-Manager -- --------------------------- Monitor Manager System Status Application QUESTION 26 : Which item lets you see the progress of a software upgrade on an expansion system? ================================================================================================ Web Manager Dashboard -- -- ------------------------------------------- System Tab System Monitor Program IP Office Manager on the expansion system QUESTION 27 : A user at a remote IP Office site calls in to discuss a voicemail issue. You launch the Manager program to see your multi-site IP Office network, but only your local IP Office appears. What is causing this problem? ==================================================================================================================================================================================================================================== The Unit/Broadcast address is 255.255.255.255. -- ------------------------------------------------ No SCN users are available. The remotes are doing a reboot. Your login is not correct. QUESTION 28 : A customer is experiencing clipping and drop-outs when using a remote deskphone through the WAN. Which two methods can a technician use to help identify the source of the problem? (Choose two.) =============================================================================================================================================================================================================== Add an IP route. -- ----------------------------------------------- Compare calls to local and remote extensions. Change the Mode from A-law to u-Law. Watch QoS alarms in SSA. Change codecs in the IP Office. QUESTION 29 : What does checking STARTTLS field on the SMTP form do? ==================================================================== It disables SMTP Server authentication. -- ---------------------------------------------------------- It enables SMTP Server authentication. It triggers the Time to Live Sequence in secure sockets. It enables TLS/SSL encryption. QUESTION 30 : From which application are log files required for escalating issues to Avaya support? =================================================================================================== SMDR -- ---------------------- System Monitor Customer Call Status Manager Report QUESTION 31 : When you connect to the IP Office using Monitor, the time, date, and IP address of the system you are connected to is displayed. Which other key piece of information is displayed? ================================================================================================================================================================================================= A. ---- ---------------------------------------------------- B. The last time the system was rebooted. The last time any changes were made to the system. QUESTION 32 : Time profiles can be used to automate a customer out-of hours setting. It is also possible to override these times manually to either deactivate or activate the time profile. What would you need to create to allow customer control of the time profile? ========================================================================================================================================================================================================================================================================= Directory Number -- ------------------ Hunt Group Short Code Time Profile QUESTION 33 : Providers are components of one-X Portal, each of which performs a specific role. What is the Telephony CSTA provider responsible for? ==================================================================================================================================================== It handles obtaining directory information from the IP Office systems. -- ---------------------------------------------------------------------------------------------------------------- It handles the browser connections between users and the one-X?Portal server. It handles telephony communications to and from the IP Office systems assigned to it. It handles direct interaction with the voicemail server for features such as message playback via the browser. QUESTION 34 : To allow a user access to the SSA tool for system monitoring and troubleshooting, which rights group in the security setting must the user have enabled? ====================================================================================================================================================================== Admin System -- ---------------------- Maint Admin Installation group Administration group QUESTION 35 : You are in the User Form of Manager, and you are trying to make the User a Power User, but on the profile drop-down menu that option is not appearing. Why is this? ================================================================================================================================================================================= You have not checked the correct box to enable this feature. -- -------------------------------------------------------------- There are no licenses available for this feature. This User does not have an Extension. The User has the wrong User Right assigned to them. QUESTION 36 : Which two methods are voicemails to email with the Voicemail Pro? (Choose two.) ============================================================================================= Outlook -- --------- MAPI SNMP SMTP TAPI QUESTION 37 : Where can additional IP Office Service User logins be setup? ========================================================================== the IP Office Manager Security Settings -- --------------------------------------------- the IP Office Manager Network Configuration the IP Office Softphone Application the IP Office System Monitor Application QUESTION 38 : A customer is running an IP Office 500 V2, one-X Portal, Voicemail Pro, and CCR supporting 50 users, of which 10 are CCR agents. At present they are running on software version 8.0 and they want to upgrade to version 9.1. What application changes will they have to make? ============================================================================================================================================================================================================================================================================================ Only CCR as it is not supported in 9.0 or higher. -- ------------------------------------------------------------- Only one-X Portal as it is supported in 9.0 or higher. All of them as 9.1 does not support any of the application. None, all applications can be upgraded to 9.0 or higher. QUESTION 39 : Which Voicemail Pro feature has a web interface to retrieve information left by the caller? ========================================================================================================= Voicemail Collect -- ------------------------ Campaign Looped Announcement Avaya Contact Recorder Auto Attendant QUESTION 40 : You have changed the default port numbers for UDP, TCP and TLS in the IP Office to support a SIP Remote worker. Which two other items need to be changed? (Choose two.) ===================================================================================================================================================================================== User permissions -- -------------------------- Internet Router/Firewall Manager PC Network topology Client device. QUESTION 41 : If you choose to erase security settings to set them back to default, which three passwords will you be prompted to change? (Choose three.) ========================================================================================================================================================= User Password -- ------------------------ System Password Security Password Voicemail Pro Password Administrator Password QUESTION 42 : You have made changes to the security setting and created a new user right; however, when you go to save the changes the system will not allow you to save your changes. Why is this? =================================================================================================================================================================================================== Changes are effective straight away, it is not necessary to save them. -- ------------------------------------------------------------------------ You have not changed the default Security password. You have lost connection to the IP Office. You have not set a System password. QUESTION 43 : A customer\'s main number is routed to the destination VM:Main in the incoming call route menu. Where should you now look to see the routing of these calls? ========================================================================================================================================================================== Voicemail Pro Modules -- ----------------------- Auto Attendant menu Hunt Groups Users QUESTION 44 : A customer has requested that all users should be prevented from dialing international numbers. What is the quickest way to apply the short code to the system\'s short codes? ============================================================================================================================================================================================ Apply the short code to the ARS table. -- ------------------------------------------------- Apply the short code to a user right. Apply the short code to all external lines. Apply the short code to each user individually. QUESTION 45 : A customer has a Windows Voicemail Pro server. When calls come into the customer\'s system, if the telephone number of the caller is in the customer\'s records, the customer wants those calls to be routed to a specific user. Which voicemail action type is needed to configure this? ======================================================================================================================================================================================================================================================================================================= Database Action -- ---------------------- Miscellaneous Action Configuration Action Condition Action QUESTION 46 : A customer wants users to duplicate all of their Outlook contacts into the one-X Portal personal directory. How would you recommend the users do this? ==================================================================================================================================================================== Inform the customer this is not recommended. -- ----------------------------------------------------------------------- Import the Outlook contacts using a.csv format. Add each Outlook contact individually into the personal directory. Copy and paste all contacts from Outlook in their personal directory. QUESTION 47 : In the IP Office Manager program, which statement describes a condition that will enable the display of the Voicemail Recording tab? ================================================================================================================================================== The IP Office system is a Server Edition. -- ---------------------------------------------------- Voicemail Pro/Lite is selected in the IP Office. An Essential Edition is included in the IP Office. Voicemail Pro is running on a Linux machine. QUESTION 48 : Which configuration area must be configured for the Hot Desking user? =================================================================================== Mobility -- ------------------------------- Services User Rights Telephony-Supervisor Settings Extension QUESTION 49 : A customer wants to use one of their local servers to supply the time and date for the IP Office. In the System menu/Time Config Source, which setting would you select to achieve this? ====================================================================================================================================================================================================== Voicemail Pro/Manager -- ----------------------- SNTP None Local QUESTION 50 : When a company\'s internal DNS is down, how can a SIP Remote Worker client still register with the IP Office through the Wi-Fi connection? ======================================================================================================================================================== The Internet router/firewall will proxy the IP Office IP address. -- --------------------------------------------------------------------- With the FQDN and port forwarding router the Internet DNS can work. DHCP will redirect the registration. The client must use the cellular network. QUESTION 51 : A customer has a requirement to prevent certain users from dialing out after 5 PM; they can only dial the emergency number and internal extensions. Which two programming options can you use to achieve this? (Choose two.) ========================================================================================================================================================================================================================================== Time Profiles -- -------------------- Source Number Account Codes User Rights System short Codes QUESTION 52 : Which two licenses are required for Avaya Communicator? (Choose two.) =================================================================================== Power User -- --------------- Basic User Receptionist Remote Worker Office Worker QUESTION 53 : When a voicemail message is left for a user, where are the voice files held if the customer is using Embedded Voicemail? ====================================================================================================================================== on the User PC -- ------------------------- on the SD card on the voicemail server on the UCM QUESTION 54 : Session Border Control is a key component for QoS, security and routing, for a customer using which two components? (Choose two.) =============================================================================================================================================== Analogue devices -- ------------------ Remote Workers Dect Users PRI-Trunk SIP-Trunk QUESTION 55 : A customer wants to hear a secondary dial tone when making outgoing calls. Where is that function enabled? ======================================================================================================================== on Short Code -- --------------------- on System Telephony on ARS table on User Telephony QUESTION 56 : A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add a 10th person to a Scopia video conference. What can be the problem? ========================================================================================================================================================================================================= The 10th participant does not have video capabilities on their PC. -- -------------------------------------------------------------------- Scopia is limited up to 9 participants. The 10th participant entered an incorrect Scopia session number. They are only licensed for 9 users. QUESTION 57 : Which IP Office 500 V2 base card supports both Analogue and Digital telephony? ============================================================================================ the Combination card -- ----------------------- the VCM Card the TCM8 Card the Base Carrier Card QUESTION 58 : For trunks with a combo card, which two types of cards could be present? (Choose two.) ==================================================================================================== BRI -- -------- E&M SIP Analog PRI QUESTION 59 : Which Protocol allows one-X Mobile conduct Instant Messaging outside of the IP Office network? ============================================================================================================ -- ------ HTTP -- ------ QUESTION 60 : You have purchased a pre-configured Avaya Application Server, the Server has Voicemail Pro and one-X Portal already installed. Which application should you use to check that they are both running? ================================================================================================================================================================================================================== Web Manager Application -- ------------------------- Monitor Application Manager Application Application Server QUESTION 61 : Which application is used to access the IP Office Security Settings? ================================================================================== Web Manager Application -- --------------------------- System Status Application Monitor Application Manager Application QUESTION 62 : If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold? ============================================================================================================== a double bleep tone -- ------------------------------------------- silence ringing an automated voice saying \"Please Hold\" QUESTION 63 : A customer has asked you to create a Hunt Group for the main incoming number. The Group has four members and is to be set to longest wait. The user\'s extension should ring for 10 seconds before trying the next available person. Which timer do you set with the parameter of 10 seconds? =========================================================================================================================================================================================================================================================================================================== No answer time for the Hunt group -- ----------------------------------- No answer time for the User Fall-back timer The Hunt Group overflow timer QUESTION 64 : A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are buying a remote company with 400 users. They want to support all the IP Office features for everyone. To maintain Avaya support, what must be added to their server Edition? ================================================================================================================================================================================================================================================================================================================================================================ PRI licenses -- -------------------- Advanced Edition Application Server IP Office 500 V2 QUESTION 65 : When creating a Short Code that is to connect to a Start point on Modules in the Voicemail Pro, which Short Code feature should you use? ====================================================================================================================================================== Voicemail Call -- ---------------- Voicemail Off Voicemail On Voicemail Node QUESTION 66 : When you first login in to the IP Office Security Setting using the Manager Application, the user named is \"security\". What is the default password? ==================================================================================================================================================================== security -- --------------- administrator password securitypwd QUESTION 67 : Which method can be used to add new users to a Server Edition in Select mode? =========================================================================================== with copy and paste -- --------------------- with Outlook Plugin with UMS with LDAP QUESTION 68 : Which statement about Manager used in conjunction with Server Edition is correct? =============================================================================================== +-----------------------------------+-----------------------------------+ | | Manager is not compatible with | | | Server edition and you must use | | | Web Manager to configure the | | | | | | system. | +===================================+===================================+ | | Manager is the only application | | | you can use to configure User on | | | the Server Edition. | +-----------------------------------+-----------------------------------+ | | Manager can only be installed | | | from the Admin DVD. | +-----------------------------------+-----------------------------------+ | | Manager can be installed from | | | either the admin DVD or Web | | | Management. | +-----------------------------------+-----------------------------------+ QUESTION 69 : Which three licenses are part of Centralized Licensing? (Choose three.) ===================================================================================== SoftConsole -- ------------------------- Power User 3rd Party Endpoints Additional PRI Channels SIP Trunk Channels QUESTION 70 : In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X Portal ================================================================================================================ are also installed at the same time. Therefore, by default they should both be running. Which application would you use to check they are in fact up and running? Voicemail Pro Windows Client -- ------------------------------ System Status Application Web Manager Manager Application QUESTION 71 : Which method will avoid corruption of the data on the SD card when removing the SD card from the IP Office? ========================================================================================================================= Dial the shutdown short code to shut down the card before removing the SD card. -- --------------------------------------------------------------------------------- Use the Manager application to shut down the card before removing the SD card. Use System Monitor to shut down the card before removing the SD card. Pull out the card. Special shutdown is not required. QUESTION 72 : A customer has the capacity to register 10 soft consoles simultaneously, and wants to increase that to 15. Which action is needed to complete this increase? ========================================================================================================================================================================== Add a Preferred license. -- --------------------------------- Upgrade to Select Mode. Add five receptionist licenses. Upgrade to Server Edition. QUESTION 73 : When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites? =================================================================================================================================================== Advanced Small Community Networking -- ------------------------------------- IP500 IP Office Multi-Site Network IP500 Voice Networking Channels Preferred Edition ?Messaging QUESTION 74 : Which application will allow a system administrator to see historical events and alarms on a trunk in the IP Office? ================================================================================================================================== System Status Application -- ---------------------------------- Historical Reporting Application Advanced Summary Reporter Call Detail Reporter QUESTION 75 : How can you find the IP address of an IP extension? ================================================================= Use ARP from your PC. -- -------------------------------------------------------------------------- Use the Extension Summary in SSA. Look on the label on the underside of all IP Phones. Use Monitor to reset the telephone, and watch it get a new DHCP address. QUESTION 76 : Which statement is an example of \"Top Down Troubleshooting\" with an IP Phone that is not working? ================================================================================================================= Check the IP Phone configuration and confirm that the gateway IP address is present. -- --------------------------------------------------------------------------------------------------------------- Ping the telephone, and if successful, try to call it. Swap out the telephone patch cord, and if the telephone boots up, call the telephone. Listen for a dial tone, and if not heard, then check for an indicator light where the telephone is connected. **Answer:** D **QUESTION 77 :** A customer reports that when they receive a call over analog trunks, it takes 5 seconds to ring on the target. What is causing this problem? A. ---- -------------------------------------------------------------------- B. The high level is set on Incoming Call Route. The ring delay on the system telephony settings is not configured. The IP Office is not receiving the ICLID from PSTN. QUESTION 78 : Calls into the IP500 V2 are not ringing to the expected user. Which statement describes how the call routing is validated? ======================================================================================================================================== Use the System Status Application (SSA) to see what user the call is ringing to. -- ------------------------------------------------------------------------------------------------ Use Customer Call Status (CCS) to see what user the call is ringing to. Capture a System Monitor trace and escalate to Avaya for an answer. Wait until the system is idle and place test calls so you can hear which telephone is ringing. QUESTION 79 : Where is the TCP Streaming Tool found? ==================================================== in SSA -- ---------------- in Monitor in Manager in Web Manager QUESTION 80 : Which two methods are used to send voicemails to email with the Voicemail Pro? (Choose two.) ========================================================================================================== TAPI -- --------- SMTP SNMP MAPI Outlook QUESTION 81 : On an IP500 control unit that has 12 did DS30 modules configured, what is the maximum number ISDN PRI trunks that can be configured? ================================================================================================================================================== -- -- -- -- QUESTION 82 : Which two values affect the size of a ContactStore server? (Choose two.) ====================================================================================== The number of recordings -- --------------------------------------------------------------- The number of voicemail channels The number of incoming lines The number of hunt groups The number of concurrent users for search and replay function QUESTION 83 : Which configuration areas are required to be configured by Hot Desking users, Agents, and all VoIP device users? ============================================================================================================================== Telephony-Supervisor Settings -- ------------------------------- Services Mobility User Rights Extension QUESTION 84 :Which requirement for the web browser is used for Web Voicemail access? ==================================================================================== ActiveX -- --------------------------- VoiceMail Plug-In enabled Adobe Reader installed JavaScript enabled QUESTION 85 : A customer has UMS enabled on their VoiceMail Pro server. They want to use Microsoft Outlook to retrieve voicemail messages, and are not using Microsoft Exchange as the message store. ===================================================================================================================================================================================================== -- ------ MAPI -- ------ QUESTION 86 : What does \"IMAP support\" mean in the IP Office UMS service? =========================================================================== A user can see/listen to voicemail messages via Web browser. -- -------------------------------------------------------------------------------------------------------------------------- A user can receive voicemail messages only using MS Outlook. All messages are forwarded to a user e-mail account and deleted on their telephone. A user can receive voicemail messages to their Outlook, Outlook Express and/or Lotus Notes programs running on their PC. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number. QUESTION 87 : A law enforcement organization wants full-time automated authenticated recordings of speech from people calling an anonymous tip line. They include the \"Tip Line\" as a selection in their auto attendant.When setting up Avaya Contact Recorder to do this, which two steps are needed? (Choose two.) ====================================================================================================================================================================================================================================================================================================================== Create a user for the Tip Line calls. -- --------------------------------------------------------- Configure a Tip Line folder in the Voicemail Pro drive. Select the time profile for Recording. Create a short code to start and stop recording. Set the recording destination to VRLA. QUESTION 88 : If ContactStore is not running on the same server as Voicemail Pro, a registry key must be set in the ContactStore server. What does the registry key do? ======================================================================================================================================================================= It stores the ContactStore License in the server running ContactStore. -- ----------------------------------------------------------------------------- It registers ContactStore with IP Office. It tells ContactStore the location of the folder shared with Voicemail Pro. It provides read/write access to browser users. QUESTION 89 : Which two email clients are supported for IP Office IMAP services? (Choose two.) ============================================================================================== MS Outlook -- ------------------------------- Lotus Messages Microsoft Office Communicator Lotus Notes QUESTION 90 : Which two statements describe what is required to set up a Small Community Network (SCN) consisting of four IP500v2 control units? (Choose two.) ============================================================================================================================================================== The extension, user, and group numbering on each system must be unique. -- ----------------------------------------------------------------------------------- The user and group names on each system must be unique. Combo Cards are required in all systems. The underlying network must be configured as a flat layer 2 subnet. The total number of users within the Small Community Network must not exceed 250. QUESTION 91 : Which default short code is used to toggle the modem function on the analog trunk card? ===================================================================================================== -- -- -- -- QUESTION 92 : What do Distributed Voicemail Pro and the Central Voicemail Pro use to communicate? ================================================================================================= SCN -- ------- SIP PRI RIPv2 QUESTION 93 : Which of the following provides the ability for a device to use screenpops, control several telephone devices, make 3rd party calls, and monitor hunt group queues? ================================================================================================================================================================================= One-X?Portal -- ----------------------------- 3rd Party Endpoint licenses TAPILink Pro License SIPTrunking Server Edition QUESTION 94 : You are installing a Server Edition. The New Hardware screen detects the presence of a second hard drive.For which application is this normally used? =================================================================================================================================================================== One-X?Portal -- ------------------------ Call Detail Records Avaya Contact Recorder Voicemail Pro Web Services QUESTION 95 :Which Application will enable users to access their own recordings from within Media Manager? ========================================================================================================== Web Self Management -- ------------------------- Web Self Recordings Web Self Media Manager Web Self Administration QUESTION 96 : A customer wants users to duplicate all their Outlook contacts into the one-X?Portal personnel directory. How would you recommend the users do this? ================================================================================================================================================================== Copy and paste all contacts from Outlook in their personal director. -- ---------------------------------------------------------------------- Import the Outlook contact using a.csv format. Integrate the IP Office with Outlook. Add each Outlook contact individually into the personal directory. QUESTION 97 : Where can password rules and password complexities be set for Users? ================================================================================== Security Setting -- ---------------------------- Web Self Administration Web Manager Administration Manager Administration **QUESTION 98 :** A customer requests that all users should be prevented from dialing international numbers. What is the quickest way to apply this feature? Apply a short code to each user individually. -- ------------------------------------------------ Apply a short code to each system short codes. Apply s short code to a user right. Apply a short code to all external lines. QUESTION 99 : Which application must be used to access the IP Office Security Settings? ======================================================================================= Web Self Administration Application -- ------------------------------------- System Status Application Monitor Application Manager Application QUESTION 100 : Which Configuration tile within the Configuration Wizard, must be populated first, before any other can be seen? =============================================================================================================================== Users -- -------- Status Ignite System QUESTION 101 : Which tool can be used after the ignition process to help configure the System, Users, Group and Lines, in a step by step manner, for both IP500 V2 and Server Edition? ====================================================================================================================================================================================== Management Tool -- ---------------------- Configuration Tools Configuration Wizard Management Wizard QUESTION 102 : As of Avaya IP Office Release 10 software, which type of license can be used? ============================================================================================ ADI -- --------- PLDS Windows Linux QUESTION 103 : A customer with Server Edition has the capacity to register five consoles simultaneously, and wants to increase it to seven.Which action is needed to complete this increase? ============================================================================================================================================================================================ Add a Preferred license. -- ----------------------------------------- Upgrade to Select Mode. Add five receptionist licenses. Upgrade to the latest software version. QUESTION 104 : A customer has two main receptionists using SoftConsole; however, when they are away from their desk, there are two back office workers who have the SoftConsole on their PC to take calls to cover these periods. How many licenses are required for two of the possible four SoftConsole to work in business hours? ==================================================================================================================================================================================================================================================================================================================================== -- -- -- -- QUESTION 105 : Which three licenses can support the Avaya Equinox?client without the additional need for a softphone? (Choose three.) ===================================================================================================================================== Basic User ---- --------------- Teleworker Power User Remote Worker Office Worker F. Receptionist QUESTION 106 : A customer wants to hear a secondary dial-tone when making outgoing calls. Where is this function enabled? ========================================================================================================================= User Telephony -- ------------------ Short Code ARS table System Telephony QUESTION 107 : Which application can be used to show the configuration size of the system? ========================================================================================== Web LM Application -- --------------------------- Web Manager Application System Status Application Manager Application QUESTION 108 : The Debug level is set to Verbose for creating log files to help with fault finding on which application? ======================================================================================================================== Avaya Equinox Client -- ---------------------- Media Manager one-X Portal Client VM Pro QUESTION 109 : To allow a user access to the SSA tool for system monitoring and troubleshooting, which rights group in the security setting must the user have enabled? ======================================================================================================================================================================= System Status group -- --------------------- Installation group Admin System Maint Admin QUESTION 110 : Which method can be used to add new users to a Server Edition in Select mode? ============================================================================================ LDAP -- ---------------- LMS Outlook Plugin Duplicate User QUESTION 111 : When creating a Short Code that is to connect to a Start point on Modules in the Voicemail Pro, which Short Code feature should you use? ======================================================================================================================================================= Voicemail Call -- ------------------- Voicemail Collect Voicemail Off Voicemail On QUESTION 112 : A remote worker with an Avaya SIP Client visits their office headquarters where the IP Office and one-X?Portal are located. Which two technologies enable the worker to re-register locally? (Choose two.) ========================================================================================================================================================================================================================= Port forwarding -- ------------------- Split DNS Network Access XMPP Border controller QUESTION 113 : With a combo card in an IP500 V2, which two types of Trunk cards can also be present in the control unit? (Choose two.) ====================================================================================================================================== BRI -- -------- E&M SIP PRI Analog QUESTION 114 : By which method are alarm notifications sent to an IP Office support engineer? ============================================================================================= SSA -- ---------------- SMTP TFTP System Monitor **Question : As of Avaya IP Office Release 10 software, which type of licenses can be used?** A. ADI B. PLDS C. Windows D. Linux QUESTION 115 : In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X Portal are also installed at the same time. Therefore, by default they should both be running.What do you use to check that both are in fact up and running? ======================================================================================================================================================================================================================================================================= Manager Application -- ------------------------------ Web Manager System Status Application Voicemail Pro Windows Client QUESTION 116 : What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured? ======================================================================================================================================== -- -- -- -- QUESTION 117 : A customer wants to set up two IP500v2 Office control units at different sites. They want to automatically exchange Information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office. Which H.323 supplementary service signaling method do you implement? =============================================================================================================================================================================================================================================================================================================================================== H.450 -- -------- QSIG-A QSIG-B QUESTION 118 : Which two applications does the Unified Communication Module (UCM) support without the addition of an external server? (Choose two.) =================================================================================================================================================== Avaya Contact Recorder -- ------------------------ one-X?Communicator one-X?Portal Embedded Voicemail Voicemail Pro QUESTION 119 : When planning for a Small Community Network (SCN), which two are required? (Choose two.) ======================================================================================================= PRI service -- ------------------- Preferred Edition IP Routes VCMs H.248 QUESTION 120 : Which IP Office feature is required to initiate screen pops, where the caller ID triggers a computer to open a record related to that number? ============================================================================================================================================================ IMAP -- ---------------- TAPILink Lite UMS Outlook Plugin **Answer:** B QUESTION 121 : By adding a 4-port expansion card to the IP Office 500 V2, how many expansion units can the IP Office support in total? ====================================================================================================================================== 10 -- ---- 8 12 14 QUESTION 122 : A remote worker with Avaya Windows Communicator visits their office headquarters where the IP Office and one-X Portal are located. Which two technologies enable the worker to re-register locally? (Choose two.) ================================================================================================================================================================================================================================ Border controller -- ------------------- Wi-Fi access Split DNS Port forwarding XMPP QUESTION 123 : On an IP Office 500 V2 there are two SD card slots. The first contains the System SD card, which has a unique feature key number. The unique feature key number is essential for which purpose? ============================================================================================================================================================================================================== to provide the upgrade tool -- ------------------------------------------------------------- to validate licenses to set the Voicemail type, either Embedded or Voicemail Pro to allow the storage of the correct version bin files QUESTION 124 : A customer has two main receptionists using SoftConsole; however, when they are on a break or at lunch, there are four back office workers that can open the SoftConsole on their PC to take calls to cover these periods. How many licenses are required for this to work? ========================================================================================================================================================================================================================================================================================== -- -- -- -- QUESTION 125 : A customer has given six employees the ability to hot-desk for when they come into the office. When they log off, their calls will go to their voicemail boxes. Employees want to retrieve their voicemail while out of the office. How should you set up DDI/DID to achieve this? ================================================================================================================================================================================================================================================================================================= DDI/DID to their Login code -- --------------------------------------------------------- DDI/DID number to their Extension DDI/DID to the short code feature \"Voicemail Collect\" DDI/DID to a Voicemail module \"Recording\" QUESTION 126 : Using the Upgrade Wizard, which Password is required when upgrading the IP Office 500 V2? ======================================================================================================== Manager password -- ------------------------- Security password System password Administration password QUESTION 127 : When you first power on the IP Office, there are two default incoming call routes; one is to route all voice calls to the Hunt Group main, which contains the first 10 extensions, and the other is for data calls. Where do the data calls go by default? ========================================================================================================================================================================================================================================================================= RAS access \"Dialin\" -- ----------------------- Hunt group \"Data\" Extension \"Modern\" Hunt group \"Main\" QUESTION 128 : Which VoiceMail Pro element allows the customer to modify a condition in a callflow without using VM Pro Client? =============================================================================================================================== Test Condition Action -- --------------------------- Set User Variable Action Test User Action Test User Variable Action QUESTION 129 : When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system? ============================================================================================================================================ There is no limit. -- -------------------------------------------- Not a supported feature One backup per system Limited to the number of Systems in an SCN QUESTION 130 : The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer\'s records. Which voicemail action typo in needed to configure this? ======================================================================================================================================================================================================================= Database Action -- ---------------------- Miscellaneous Action Configuration Action Condition Action QUESTION 131 : Which application can be used to show available resources in an IP500 V2? ======================================================================================== -- --------------------------- IP Office Manager Monitor System Status Application -- --------------------------- QUESTION 132 : Which outcome can be prevented with a correctly configured multi-site SCN solution? ================================================================================================== tromboned calls -- ---------------------------------- oversubscribed VMPro ports compromised ACD routes oversubscribed VoiceMail storage QUESTION 133 :In a Small Community Network (SCN) with Distributed Voicemail, which two are required? (Choose two.) ================================================================================================================== Local Host file -- ----------------------------------------------------- SMTP unblocked between Voicemail servers Preferred Edition Licenses on all IP Office systems Port 80 supported IIS installed on all Voicemail Pro servers. QUESTION 134 :To create and make changes to all aspects of the system, which mode in Manager do you select? =========================================================================================================== Installation Mode -- -------------------- Simplified View Basic Edition Configuration Mode QUESTION 135 : A customer has the UCMv2 installed in their IP Office 500 V2. They are using one-X Portal for 25 of their users. In this scenario, what is the maximum voicemail ports supported on the Voicemail Pro? ===================================================================================================================================================================================================================== A. ---- -- B. QUESTION 136 : In which folder on the system SD card would you place the firmware files (.bin) for an IP telephone? =================================================================================================================== /backup -- ---------- /primary /dynamic /lvmail /temp QUESTION 137 : Which application must be installed on a separate server or hard drive partition when installing IP Office Server Edition? ========================================================================================================================================= Web Services -- ------------------------ Voicemail Pro Avaya Contact Recorder one-X?Portal Call Detail Records 126.Which Protocol allows one-X® Mobile conduct Instant Messaging outside of the IP Office network? 84.Which three licenses can support the Avaya Equinox® client without the additional need for a softphone? (Choose three.) 46\. A customer has a Windows Voicemail Pro server. When calls come into the customer's system, if the telephone number of the caller is in the customer's records, the customer wants those calls to be routed to a specific user. Which voicemail action type is needed to configure this? 49\. Before attempting to connect an IP Office to a one-X® Portal server, what must be checked? 54\. A customer's main number is routed to the destination VM:Main in the incoming call route menu. Where should you now look to see the routing of these calls? 58\. Which statement is an example of "Top Down Troubleshooting" with an IP Phone that is not working? 96\. In the IP Office Manager program, which statement describes a condition that will enable the display of the Voicemail Recording tab?