Emergency Operations Center Operations PDF

Standard Operating Guideline (SOG) Emergency Operations Center Operations Effective Date: 08/01/13 Procedure Number 04-35A Revised Date: Number of Pages 04 1. Over...

Standard Operating Guideline (SOG) Emergency Operations Center Operations Effective Date: 08/01/13 Procedure Number 04-35A Revised Date: Number of Pages 04 1. Overview The Standard Operating Guideline covers activation, staffing, and operations in the Emergency Operations Center (EOC) for large scale disasters 2. Definitions Emergency Operations Center (EOC) The EOC is located on the third floor of the Salt Lake City’s Public Safety Building. This location has the communications and technological capabilities to manage a large scale operation. Essential Support Function (ESF) Federal designation of positions to support large scale disasters; includes the following: ESF 1 – Transportation, ESF 2 – Communications, ESF 3 – Public Works, ESF 4 – Firefighting, ESF 5 – Emergency Management, ESF 6 – Mass Sheltering, ESF 7 – Logistics Management, ESF 8 – Mass Care, ESF 9 – Search and Rescue, ESF 10 – Hazardous Materials, ESF 11 – Agriculture, ESF 12 – Energy, ESF 13 – Law Enforcement, ESF 14 – Long Term Recover, and ESF 15 – Media Relations Sections Portion of ICS Command Staff, may include Operations, Planning, Logistics, and Finance. Incident Management Team (IMT) A pre-established team designated to implement all General Staff Functions for the IC. The IMT may include entities from outside Salt Lake City as necessary for mitigation of the incident. Incident Action Plan (IAP) The strategic goals, tactical objectives, and report requirements for the incident in written form, it may be updated for subsequent operational periods. Coordination Group The members of the Operations Center that may include the Incident Manager, Planning, Logistics, and Finance sections as well as relevant ESF positions. Policy Group The members of the Operations Center that makes public policy including but not limited to declaration of disaster. The Policy Group may include the Mayor, City Council members, and all Department Heads. Joint Information Committee (JIC) The members of the Operations Center responsible for media relations and public messaging. Level I Activation: Complete activation of the EOC including all ESF’s and Sections.  Level II Activation Partial activation of EOC as situation dictates. 3. Guideline A. Activation 1. The EOC may be activated by the Salt Lake City Emergency Management Department, the Fire Chief or designee of the Fire or Police department.  Automatic activation will occur in the event of a natural disaster that includes property or infrastructure damage, or in the event of an act of terrorism.  Activation of Branch Operations will mandate activation of the EOC.  An Incident Commander may request activation of the EOC at any time. Guidelines for activation include, but are not limited to:  Incidents requiring multiple disciplines (i.e. police, streets, public utilities, UDOT, Red Cross etc.)  Incidents of long duration (greater than 12 hours)  Incidents of high value  Incidents with need of specialized resources  Incidents requiring a large evacuation and subsequent sheltering  Incidents requiring Planning, Logistics and Financial Sections of ICS  Incidents covering a large geographical area  Incidents requiring multiple resources from the County, State or Federal Government  Planned protests and demonstrations, political events, or other special events. 2. SLC911 Communications Center will notify EOC members of activation of the EOC; this may occur through the PIER system.  When notified of EOC activation members shall assume a level I activation and report to the EOC.  Level II activation will be done by phone calls to appropriate personnel; at a minimum a call to the Emergency Preparedness Coordinator, and the Logistics Division Chief.  For any of the events described as “automatic activation” in 3.a.i above, all EOC members shall respond to the EOC without waiting for activation. B. The EOC is not the command post, but is a coordination and support center. For most large incidents the command post will be at the scene of the incident, however during incidents that cover a large geographical area (such as an earthquake), the EOC may be the best location for the command post. Whether the command post is on scene or at the EOC, it is important not to confuse the roles of the Incident Manager with the roles of the Emergency Management Coordinator (note the Incident Manager shall be from the department having the biggest role in the incident and will often times be filled by the Fire Department). C. Many positions in the EOC will be filled by fire department members. The following is a partial list; many actions and responsibilities will be dictated by the needs of the incident and the Incident Commander. 1. EOC Incident Manager  Manages the EOC and resources that are requested until they are assigned to operations and will prioritize how the resources are assigned to operations.  Directs the writing of the IAP and approves the IAP when completed.  Is the liaison to the policy group and the JIC. He/She also approves any release of information to the media.  Is the liaison with County, State and Federal assets as needed, and will approve all requests for resources directed to the County, State or Federal agencies.   Directs the finance and planning sections to maintain all records necessary to pay for the incident and to submit for reimbursement from the County, State, and Federal Governments. 2. Safety Officer  Ensures planned activities are conducted as safe as possible.  Completes the ICS 215A.  Ensures the health and well being of members in the EOC as well as responders in the street.  Coordinates with the site safety officers to ensure risk to responders is minimized. 3. Public Information Officer  Coordinates with the JIC for messaging to the media.  Monitors media and social media for situational awareness. 4. Operations Section Chief  Coordinates with the IM or IC to ensure that the scene has the resources that are needed.  Coordinates with the IM to ensure that objectives are specific measureable, actionable, reasonable, and timely (SMART). 5. Finance Section Chief  Coordinates with IM to ensure costs are accurately tracked.  Post incident, ensures all necessary documentation is competed to ensure appropriate reimbursement.  Tracks employee costs and ensures all employees are paid correctly. 6. Logistics Section Chief  Requests and tracks resources from the County, State and Federal Government.  Orders resources from private vendors when appropriate.  Tracks resources in Staging or Camps until deployed to Operations or Demobilized.  Works with planning section to identify gaps and anticipate needs. 7. Planning Section Chief  Writes IAP.  Maintains paperwork.  Organizes planning meetings and briefings.  Provides contingency planning. 8. ESF 2 Communications  Ensures interoperable communications using all forms of communications that are applicable (i.e. radios, phones, e-mail etc).  Fills out ICS 205 and 205A for strategic incident communications.  Works with vendors to ensure continuous coverage. 9. ESF 4 Fire  Coordinates with county and state resources to support operations. 10. ESF 6 Sheltering  Coordinates with Red Cross to identify shelter needs.  Coordinates with ESF 11 Agriculture to establish pet shelters.  Coordinates with ESF 8 Health to establish medical shelters if needed.  Identify locations of shelters. 11. ESF 8 Health  Coordinates with area hospitals and health department to provide patient care.  Coordinates forward movement of patients out of hospitals to allow for surge.  Coordinates to handle mass fatalities. 12. ESF 9 Search and Rescue  Coordinates with County, State and Federal resources for search and rescue activities.  13. ESF 10 Hazardous Materials  Coordinates with County, State, and Federal resources for Hazardous Material incidents.  Coordinates decontamination operations.  Coordinates with Non-Government agencies to ensure safe handling and disposal of hazardous materials. D. Assignments (Note: Fire Chief is part of Policy Group not Coordination Group) 1. Each position shall have multiple personnel assigned in an attempt to provide redundancy for multiple operating periods or in case some personnel are unavailable. 2. Fire Department members assigned to the Planning, Logistics, and Finance Sections will most likely not be the Section Chief. 3. Although members are assigned to a position, they should be aware that they may be assigned other positions as dictated by need. 4. Unassigned day staff members (including clerical positions) shall report to the EOC during a level I activation to provide administrative support as necessary. Position EOC Assignment Deputy Chief Operations, Deputy Chief Support Services, Deputy Chief Incident Manager Administrative Services Division Chief Medical Division, Division Chief Training, Training Captain Safety Officer Public Relations Specialist, Public Education Specialist Public Information Officer Battalion 5 and 6, Division Chief Facilities Operations Section Chief Chief Financial Officer, Procurement Specialist, Payroll Specialist Finance Section Apparatus Captain, Apparatus Engineer, Facilities Captain, SCBA Logistics Section Technician Fire Marshall, Inspection Captain, Investigator Captain Planning Section 911 Manager, IT Specialist, Radio Technician, Dispatch Supervisor, 2 ESF 2 Communications Dispatch personnel 3 Fire Investigators ESF 4 Fire 3 Fire Inspectors ESF 6 Evacuation EMS Captain, 2 EMS Coordinators, Medical Director. ESF 8 Health USAR Captain ESF 9 Search and Rescue HazMat Coordinator, 2 HazMat inspectors ESF 10 HazMat Communication Unit Leader (Comm-L) Communications