Walter A. Shewhart: Father of Statistical Quality Control

Walter A. Shewhart = Published 'The Economic Control of Quality of Manufactured Goods' in 1931 based on his years of experience at Western Electric. W. Edwards Deming = Chain Reaction: Improve quality -> lower costs -> better utilize resources -> capture market share - > provide more jobs Juran = Quality Definition: One form of quality is income oriented and consists of those features of the product that meet customer needs and thereby produce income.

SPC (Statistical Process Control) = Theory on charting data from the process Total Quality Management = Plan - Do - Check – Act (PDCA) W. Edwards Deming = 14 Points for Transformation of Western Mgmt Juran = A second form of quality is cost oriented and consists of freedom from failures and deficiencies.

W. Edwards Deming = PDCA => PDSA (Plan, Do, Study, Act) Juran = One form of quality is income oriented and consists of those features of the product that meet customer needs and thereby produce income. Walter A. Shewhart = Lot by lot inspection Total Quality Management = Capture market share by improving quality and lowering costs

<p>Flow chart = Documenting as-is condition and changes to be made Check Sheet = Used for gathering information and analyzing data Cause and Effect Diagram (C-E) = Organizing potential causes of a problem Affinity diagram = Organizing potential causes with clear relationships</p> Signup and view all the answers

<p>Pareto Principle = 80% variation and 20% causes in quality W. Edwards Deming = Total Quality Management (TQM) principles Juran = Applied Pareto principle to quality processes SPC (Statistical Process Control) = Monitoring and controlling processes using statistical methods</p> Signup and view all the answers

<p>Affinity diagram = Organizing potential causes with clear relationships Check Sheet = Gathering data on frequency of occurrence Cause and Effect Diagram (C-E) = Collecting and organizing potential causes of a problem Pareto Principle = Emphasizing the vital few causes over the trivial many</p> Signup and view all the answers

<p>W. Edwards Deming = Developed Total Quality Management principles Juran = Applied Pareto principle to quality processes Vilfredo Pareto = Introduced the Pareto Principle related to wealth distribution SPC (Statistical Process Control) = Monitoring and controlling processes using statistical methods</p> Signup and view all the answers

<p>Total Quality Management (TQM) = Focuses on continuous improvement and customer satisfaction SPC (Statistical Process Control) = Using statistical methods to monitor and control processes Pareto Principle = Emphasizing the significant few causes over the trivial many Check Sheet = Used for gathering data on frequency of occurrence</p> Signup and view all the answers

<p>Flow chart = Documenting the process as-is and to-be conditions Cause and Effect Diagram (C-E) = Organizing potential causes of a problem for analysis Affinity diagram = Grouping potential causes with clear relationships for understanding Check Sheet = Collecting data for analysis in a structured format</p> Signup and view all the answers

<p>Establish Quality Goals = Identify customers Establish the infrastructure = Determine customers’ needs Develop product features that respond to customers’ needs = Develop processes able to produce the product features Establish process controls; transfer the plans to the operating forces = Act on the difference</p> Signup and view all the answers

<p>Identify customers = Establish project teams Provide the teams with resources, training and motivation to diagnose the causes and stimulate remedies = Establish controls to hold the gains Develop product features that respond to customers’ needs = Develop processes able to produce the product features Quality is conformance to requirements, not goodness = Quality is achieved by prevention, not appraisal</p> Signup and view all the answers

<p>Identify customers = Provide the teams with resources, training and motivation to diagnose the causes and stimulate remedies Establish project teams = Develop processes able to produce the product features Quality Circle – small groups of similar employees that meet regularly to plan and carry out process changes to improve quality, productivity and the work environment = Developed Ishikawa Cause and Effect Diagram or Fish Bone Diagram Quality has a performance standard of Zero Defects, not acceptable quality levels = Quality is measured by the Price of Nonconformance, not indexes</p> Signup and view all the answers

<p>Establish Quality Goals = Compare actual performance with quality goals Identify customers = Prove the need Establish process controls; transfer the plans to the operating forces = Act on the difference Identify the improvement projects = Establish project teams</p> Signup and view all the answers

<p>Evaluate actual performance = Quality has a performance standard of Zero Defects, not acceptable quality levels Provide the teams with resources, training and motivation to diagnose the causes and stimulate remedies = Establish controls to hold the gains Quality is measured by the Price of Nonconformance, not indexes = Quality Circle – small groups of similar employees that meet regularly to plan and carry out process changes to improve quality, productivity and the work environment Developed Ishikawa Cause and Effect Diagram or Fish Bone Diagram = Styling web pages</p> Signup and view all the answers

<p>Compare actual performance with quality goals = Establish project teams Identify customers = Prove the need Act on the difference = Identify the improvement projects Provide the teams with resources, training and motivation to diagnose the causes and stimulate remedies = Quality is achieved by prevention, not appraisal</p> Signup and view all the answers