Walter A. Shewhart: Father of Statistical Quality Control

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Match the quality philosopher with their contributions:

Walter A. Shewhart = Published 'The Economic Control of Quality of Manufactured Goods' in 1931 based on his years of experience at Western Electric. W. Edwards Deming = Chain Reaction: Improve quality -> lower costs -> better utilize resources -> capture market share - > provide more jobs Juran = Quality Definition: One form of quality is income oriented and consists of those features of the product that meet customer needs and thereby produce income.

Match the quality concept with its definition:

SPC (Statistical Process Control) = Theory on charting data from the process Total Quality Management = Plan - Do - Check – Act (PDCA) W. Edwards Deming = 14 Points for Transformation of Western Mgmt Juran = A second form of quality is cost oriented and consists of freedom from failures and deficiencies.

Match the quality approach with its philosophy:

W. Edwards Deming = PDCA => PDSA (Plan, Do, Study, Act) Juran = One form of quality is income oriented and consists of those features of the product that meet customer needs and thereby produce income. Walter A. Shewhart = Lot by lot inspection Total Quality Management = Capture market share by improving quality and lowering costs

Match the quality planning tool with its description:

Flow chart = Documenting as-is condition and changes to be made Check Sheet = Used for gathering information and analyzing data Cause and Effect Diagram (C-E) = Organizing potential causes of a problem Affinity diagram = Organizing potential causes with clear relationships

Match the following with their respective significance in quality management:

Pareto Principle = 80% variation and 20% causes in quality W. Edwards Deming = Total Quality Management (TQM) principles Juran = Applied Pareto principle to quality processes SPC (Statistical Process Control) = Monitoring and controlling processes using statistical methods

Match the tool with the correct description:

Affinity diagram = Organizing potential causes with clear relationships Check Sheet = Gathering data on frequency of occurrence Cause and Effect Diagram (C-E) = Collecting and organizing potential causes of a problem Pareto Principle = Emphasizing the vital few causes over the trivial many

Match the person with their contribution to quality management:

W. Edwards Deming = Developed Total Quality Management principles Juran = Applied Pareto principle to quality processes Vilfredo Pareto = Introduced the Pareto Principle related to wealth distribution SPC (Statistical Process Control) = Monitoring and controlling processes using statistical methods

Match the concept with its description:

Total Quality Management (TQM) = Focuses on continuous improvement and customer satisfaction SPC (Statistical Process Control) = Using statistical methods to monitor and control processes Pareto Principle = Emphasizing the significant few causes over the trivial many Check Sheet = Used for gathering data on frequency of occurrence

Match the tool with its application in quality management:

Flow chart = Documenting the process as-is and to-be conditions Cause and Effect Diagram (C-E) = Organizing potential causes of a problem for analysis Affinity diagram = Grouping potential causes with clear relationships for understanding Check Sheet = Collecting data for analysis in a structured format

Match the following with their respective roles: Juran

Establish Quality Goals = Identify customers Establish the infrastructure = Determine customers’ needs Develop product features that respond to customers’ needs = Develop processes able to produce the product features Establish process controls; transfer the plans to the operating forces = Act on the difference

Match the following with their respective roles: W. Edwards Deming

Identify customers = Establish project teams Provide the teams with resources, training and motivation to diagnose the causes and stimulate remedies = Establish controls to hold the gains Develop product features that respond to customers’ needs = Develop processes able to produce the product features Quality is conformance to requirements, not goodness = Quality is achieved by prevention, not appraisal

Match the following with their respective roles: Total Quality Management (TQM)

Identify customers = Provide the teams with resources, training and motivation to diagnose the causes and stimulate remedies Establish project teams = Develop processes able to produce the product features Quality Circle – small groups of similar employees that meet regularly to plan and carry out process changes to improve quality, productivity and the work environment = Developed Ishikawa Cause and Effect Diagram or Fish Bone Diagram Quality has a performance standard of Zero Defects, not acceptable quality levels = Quality is measured by the Price of Nonconformance, not indexes

Match the following with their respective roles: Quality Planning

Establish Quality Goals = Compare actual performance with quality goals Identify customers = Prove the need Establish process controls; transfer the plans to the operating forces = Act on the difference Identify the improvement projects = Establish project teams

Match the following with their respective roles: SPC (Statistical Process Control)

Evaluate actual performance = Quality has a performance standard of Zero Defects, not acceptable quality levels Provide the teams with resources, training and motivation to diagnose the causes and stimulate remedies = Establish controls to hold the gains Quality is measured by the Price of Nonconformance, not indexes = Quality Circle – small groups of similar employees that meet regularly to plan and carry out process changes to improve quality, productivity and the work environment Developed Ishikawa Cause and Effect Diagram or Fish Bone Diagram = Styling web pages

Match the following with their respective roles: Quality Improvement

Compare actual performance with quality goals = Establish project teams Identify customers = Prove the need Act on the difference = Identify the improvement projects Provide the teams with resources, training and motivation to diagnose the causes and stimulate remedies = Quality is achieved by prevention, not appraisal

Test your knowledge on Walter A. Shewhart, the Father of Statistical Quality Control, and his contributions to quality philosophies. Learn about his techniques for measuring and controlling processes and reducing variations in systems.

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