Questions and Answers
Which of the following are problems?
Missing databases tables; Incorrect config.php in the Moodle web app; Buggy code
Choose the correct statements about incidents
None of the above
"Moodle is currently down" What would be the reasons for that incident?
The Azure virtual machine crashed
What would be the root causes of the problem then? [Azure VM crashed]
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Root Cause Analysis:
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About RCA approaches:
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On problem management:
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Study Notes
Incident Management
- An incident is a problem that has occurred, such as "Moodle is currently down"
- Incidents require immediate attention to restore normal service operation
Root Cause Analysis (RCA)
- RCA is a method to identify the underlying causes of a problem
- In the case of "Moodle is currently down", the root cause might be that an Azure VM crashed
Problem Management
- Problem management involves identifying the root cause of an incident and finding a permanent solution
- It involves identifying the root cause, developing a solution, and implementing a fix to prevent future incidents
Note: These study notes focus on key concepts and facts related to incident management and root cause analysis.
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