Chapter 5: Process Focus Quiz

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A process is a sequence of linked activities that is intended to achieve some ______.

result

A process involves a combination of people, machines, tools, techniques, materials, and improvements in a defined series of steps or ______.

actions

In the context of production, process is the collection of activities and operations involved in transforming inputs into ______.

outputs

Process management involves planning and administering the activities necessary to achieve a high level of performance in key organizational ______.

processes

Design ensures that the inputs to the process, such as materials, technology, work methods, and a trained workforce, are ______.

adequate

Improvement involves continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, smaller cycle ______, etc.

time

Cycle time - refers to the time it takes to accomplish one ______ of a process

cycle

Process owners – individual or groups; accountable for process performance and have the authority to control and improve their ______

process

Assigning process owners ensures that someone is responsible to manage the process and optimize the ______

effectiveness

To apply the techniques of process management, process must be ______ and measurable

repeatable

Measurement - provides the ability to capture important quality and performance indicators to reveal pattern about ______ management

process

Meeting these two conditions ensures that sufficient data can be collected to reveal useful information for ______ and improvement

control

Value-creation processes - (sometimes called core processes) most important to “running the business” and maintaining or achieving a sustainable competitive ______

advantage

Product design - all activities that are performed to incorporate customer requirements, new technology, and organizational knowledge into the functional specifications of a manufactured goods or ______

services

Production/delivery processes - create or deliver the actual ______

product

In many organizations, value-creation processes take the form of projects – temporary work structure that start up, produce products or services, and then shut ______

down

What are the three major activities of process management?

Design, Control, Improvement

What is the definition of a process in the context of production?

The collection of activities and operations involved in transforming inputs into outputs.

What is the sequence of linked activities intended to achieve some result?

Process

What does cycle time refer to?

The time it takes to accomplish one cycle of a process

What is the main goal of process management?

To achieve a high level of performance in key organizational processes

What does improvement involve in the context of process management?

Continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, smaller cycle time, etc.

What does cycle time refer to?

The time it takes to accomplish one cycle of a process

Why is assigning process owners important?

To ensure that someone is responsible to manage the process and optimize the effectiveness

What are value-creation processes sometimes called?

Core processes

What is the goal of process design?

To develop an efficient process that satisfies both internal and external customer requirements and is capable of achieving the requisite level of quality and performance

What do support processes provide for value-creation processes?

Infrastructure

What drives the requirements for value-creation processes?

Consumer or external customer needs

What drives the requirements for support processes?

Internal customer needs

What are projects in the context of many organizations?

Temporary work structures that start up, produce products or services, and then shut down

What activities does product design encompass?

Incorporating customer requirements, new technology, and organizational knowledge into the functional specifications of a manufactured goods or services

What are process owners accountable for?

Process performance and have the authority to control and improve their process

Test your knowledge about process focus and its importance in achieving results. This quiz covers the concept of process, its components, and its role in production.

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