32 Questions
A process is a sequence of linked activities that is intended to achieve some ______.
result
A process involves a combination of people, machines, tools, techniques, materials, and improvements in a defined series of steps or ______.
actions
In the context of production, process is the collection of activities and operations involved in transforming inputs into ______.
outputs
Process management involves planning and administering the activities necessary to achieve a high level of performance in key organizational ______.
processes
Design ensures that the inputs to the process, such as materials, technology, work methods, and a trained workforce, are ______.
adequate
Improvement involves continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, smaller cycle ______, etc.
time
Cycle time - refers to the time it takes to accomplish one ______ of a process
cycle
Process owners – individual or groups; accountable for process performance and have the authority to control and improve their ______
process
Assigning process owners ensures that someone is responsible to manage the process and optimize the ______
effectiveness
To apply the techniques of process management, process must be ______ and measurable
repeatable
Measurement - provides the ability to capture important quality and performance indicators to reveal pattern about ______ management
process
Meeting these two conditions ensures that sufficient data can be collected to reveal useful information for ______ and improvement
control
Value-creation processes - (sometimes called core processes) most important to “running the business” and maintaining or achieving a sustainable competitive ______
advantage
Product design - all activities that are performed to incorporate customer requirements, new technology, and organizational knowledge into the functional specifications of a manufactured goods or ______
services
Production/delivery processes - create or deliver the actual ______
product
In many organizations, value-creation processes take the form of projects – temporary work structure that start up, produce products or services, and then shut ______
down
What are the three major activities of process management?
Design, Control, Improvement
What is the definition of a process in the context of production?
The collection of activities and operations involved in transforming inputs into outputs.
What is the sequence of linked activities intended to achieve some result?
Process
What does cycle time refer to?
The time it takes to accomplish one cycle of a process
What is the main goal of process management?
To achieve a high level of performance in key organizational processes
What does improvement involve in the context of process management?
Continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, smaller cycle time, etc.
What does cycle time refer to?
The time it takes to accomplish one cycle of a process
Why is assigning process owners important?
To ensure that someone is responsible to manage the process and optimize the effectiveness
What are value-creation processes sometimes called?
Core processes
What is the goal of process design?
To develop an efficient process that satisfies both internal and external customer requirements and is capable of achieving the requisite level of quality and performance
What do support processes provide for value-creation processes?
Infrastructure
What drives the requirements for value-creation processes?
Consumer or external customer needs
What drives the requirements for support processes?
Internal customer needs
What are projects in the context of many organizations?
Temporary work structures that start up, produce products or services, and then shut down
What activities does product design encompass?
Incorporating customer requirements, new technology, and organizational knowledge into the functional specifications of a manufactured goods or services
What are process owners accountable for?
Process performance and have the authority to control and improve their process
Test your knowledge about process focus and its importance in achieving results. This quiz covers the concept of process, its components, and its role in production.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
