BMGT340 Organizational Behavior: Valuing Diversity Chapter 6 Quiz

Biographical Characteristics

• Age, sex, race, marital status, and education are considered biographical characteristics.

Positive Qualities of Older Workers

• Older workers are often associated with qualities such as experience, loyalty, and a strong work ethic.

Wonderlic Intellectual Ability Test

• The average score on the Wonderlic Intellectual Ability Test is 20-24.

Hidden Disability

• Chronic illness, asthma, epilepsy, and diabetes are considered hidden disabilities.

Motivation

• Motivation is defined as the forces within a person that influence the direction, intensity, and persistence of their voluntary behavior.

Diversity

• Surface-level diversity reflects differences such as age, sex, race, ethnicity, and physical abilities.
• Deep-level diversity reflects differences such as personality, values, and attitudes.

Social Identity

• When people see themselves as sharing important characteristics such as personality and values, they focus on their social identity.

Stereotype Threat

• Stereotype threat describes the psychological discomfort felt when an individual is at risk of conforming to a negative stereotype about their group.

Discrimination

• Discrimination involves treating individuals unfairly because of their race, sex, age, religion, or other personal characteristics.

Importance of Recognizing Individual Differences

• Managers need to recognize and capitalize on individual differences to increase employee satisfaction, productivity, and retention.

Test your knowledge on valuing diversity and the changing workforce in organizational behavior. This quiz covers topics such as recognizing and capitalizing on individual differences to maximize employee performance.