What one statement demonstrates the most appropriate response to customer cues in a service interaction?
Understand the Problem
The question is asking for a specific statement that best illustrates an effective response to customer signals or feedback during a service interaction.
Answer
'I understand' or 'Please go on' shows engagement and attentiveness.
Using statements like 'I understand' or 'Please go on' demonstrates an appropriate response to customer cues by showing engagement and attentiveness.
Answer for screen readers
Using statements like 'I understand' or 'Please go on' demonstrates an appropriate response to customer cues by showing engagement and attentiveness.
More Information
Using empathy statements in customer service interactions helps in understanding the customer's point of view and shows that you are actively listening and interested in resolving their issues.
Tips
A common mistake is failing to acknowledge the customer's emotions, which can escalate dissatisfaction. Always validate their feelings and show you are listening.
Sources
- 35 Popular Empathy Statements for Customer Services (2025) - revechat.com
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