What does the diagram of customer-oriented organizations illustrate?
Understand the Problem
The image presents a diagram illustrating the structure of customer-oriented organizations, detailing segment-specific sales and marketing departments within consumer banking and their respective functions.
Answer
It shows integration of sales/marketing with cross-functional teams for customer focus.
The diagram of customer-oriented organizations illustrates the integration of segment-specific sales and marketing departments with cross-functional teams to place the customer at the center, replacing former product-centric structures.
Answer for screen readers
The diagram of customer-oriented organizations illustrates the integration of segment-specific sales and marketing departments with cross-functional teams to place the customer at the center, replacing former product-centric structures.
More Information
Customer-oriented organizational diagrams emphasize the role of the customer across all company functions, illustrating a shift from product-focused to customer-focused strategies.
Tips
A common mistake is assuming these diagrams focus solely on customer service rather than the entire organizational strategy.
Sources
- A modern customer-oriented organization chart - brainly.com
- Explaining Customer Centricity With a Diagram - linkedin.com
AI-generated content may contain errors. Please verify critical information
