Match the following business activities with their categories: Customer service | Support activity Maintenance | Support activity Human resources | Primary activity Inbound logisti... Match the following business activities with their categories: Customer service | Support activity Maintenance | Support activity Human resources | Primary activity Inbound logistics | Primary activity
Understand the Problem
The question is asking to categorize specific business activities into their respective categories of primary or support activities. This involves understanding what constitutes primary activities and what falls under support activities within a business context.
Answer
Customer service - primary; Maintenance - support; Human resources - support; Inbound logistics - primary.
Customer service is a primary activity, Maintenance is a support activity, Human resources are a support activity, and Inbound logistics is a primary activity.
Answer for screen readers
Customer service is a primary activity, Maintenance is a support activity, Human resources are a support activity, and Inbound logistics is a primary activity.
More Information
In Michael Porter's value chain model, business activities are categorized into primary and support activities. Primary activities directly relate to producing and selling the product, while support activities assist in these processes.
Tips
A common mistake is categorizing human resources as a primary activity instead of support, and customer service can often be misunderstood due to its direct interaction with customers but is part of the service at the end of the chain.
Sources
- Primary Activities of Michael Porter's Value Chain - Investopedia - investopedia.com
- Value Chain – Mastering Strategic Management - BC Open Textbooks - opentextbc.ca
AI-generated content may contain errors. Please verify critical information
