Is the increase in mostly negative responses a problem?

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Understand the Problem

The question is asking whether the increase in mostly negative responses in customer satisfaction surveys indicates a problem, considering the context of other survey results from previous months.

Answer

Negative ratings increased proportionally more than volume.

The increase in mostly negative responses is a problem because negative ratings increased proportionally more than the overall volume of surveys.

Answer for screen readers

The increase in mostly negative responses is a problem because negative ratings increased proportionally more than the overall volume of surveys.

More Information

An increase in negative ratings can indicate a declining trend in customer satisfaction, which may need to be addressed to prevent further dissatisfaction.

Tips

A common mistake is only looking at raw numbers without considering the proportional increase related to the total survey volume.

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