Is the increase in mostly negative responses a problem?
Understand the Problem
The question is asking whether the increase in mostly negative responses in customer satisfaction surveys indicates a problem, considering the context of other survey results from previous months.
Answer
Negative ratings increased proportionally more than volume.
The increase in mostly negative responses is a problem because negative ratings increased proportionally more than the overall volume of surveys.
Answer for screen readers
The increase in mostly negative responses is a problem because negative ratings increased proportionally more than the overall volume of surveys.
More Information
An increase in negative ratings can indicate a declining trend in customer satisfaction, which may need to be addressed to prevent further dissatisfaction.
Tips
A common mistake is only looking at raw numbers without considering the proportional increase related to the total survey volume.
Sources
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