Interpersonal Relationships 1501 – Midterm Study Guide CHAP 2 – Clarity and Safety in Communication Definition of Safety: "Patient safety is the absence of preventable harm to a pa... Interpersonal Relationships 1501 – Midterm Study Guide CHAP 2 – Clarity and Safety in Communication Definition of Safety: "Patient safety is the absence of preventable harm to a patient during the process of health care and reduction of risk of unnecessary harm associated with health care to an acceptable minimum" (WHO, 2020). Innovations that Foster Safety: (1) Clarity of communication (2) Collaboration (3) Cooperation (4) Blame Free (5) Clearly for Quality Care Tools for Safer Care (1) Simulations (2) Checklists (3) SBAR: (Situation, Background, Assessment, Recommendation). Situation = Identify yourself, patient and problem in 10 seconds. Background = Relevant context and brief history. Diagnosis, allergies, vital signs, medications Assessment = What you think is wrong Recommendations = Suggestion of care for patient. (4) Crew Resource Management: Briefing = The leader presents an overview of procedure, identifying roles/responsibilities, plans/unexpected. Debriefing = End of procedure, recap as to what went well or what might change. Team Training Models: TeamSTEPPS: Improving patient outcomes by improving communication using evidence-informed techniques. Communication skills include briefing/debriefing, respect, team leadership, SBAR. I PASS the BATON: Use during any transition by staff in patient care. P=patient (name, age, sex, location) A=assessment (diagnosis, symptoms, vital signs) S=situation (current status, level of certainty, recent changes, response to treatment) S=safety concerns (laboratory reports, allergies, alerts) B = Background (current meds, family history) A=actions (state what actions were taken and why) T=timing (level of urgency, timing and priorities) O=ownership (who is responsible) N=next(the plan; what will happen next, any changes) Saskatchewan Health Quality Council Safety Alert/Stop the Line: S=stop if you see something A=assess the situation F=Fix unsafe situation E=escalate your concern R=report unsafe situation Person – Provider Collaborations: Patient and family collaborations are important for fostering patient safety. Read more