Demonstrate active listening and questioning techniques to clarify a potential misunderstanding in a negotiation.
Understand the Problem
The question is asking to demonstrate and choose appropriate active listening and questioning techniques that help clarify misunderstandings in a negotiation context. It provides options to select from regarding how to engage with the speaker effectively.
Answer
B: Focus on the speaker, paraphrase their statements, and ask open-ended questions.
The best approach is B: Focus on the speaker, paraphrase their statements, and ask open-ended questions to gain a clearer understanding.
Answer for screen readers
The best approach is B: Focus on the speaker, paraphrase their statements, and ask open-ended questions to gain a clearer understanding.
More Information
Active listening involves focusing on the speaker, paraphrasing to confirm understanding, and using open-ended questions to explore the speaker’s viewpoint fully.
Tips
A common mistake is interrupting or making assumptions instead of clarifying and confirming.
Sources
- How to build Active Listening skill for Negotiation - CMA Consulting - cmaconsulting.com.au
- Active Listening and Questioning Techniques - Negotiations - Fiveable - fiveable.me
