Demonstrate active listening and questioning techniques to clarify a potential misunderstanding in a negotiation.

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Understand the Problem

The question is asking to demonstrate and choose appropriate active listening and questioning techniques that help clarify misunderstandings in a negotiation context. It provides options to select from regarding how to engage with the speaker effectively.

Answer

B: Focus on the speaker, paraphrase their statements, and ask open-ended questions.

The best approach is B: Focus on the speaker, paraphrase their statements, and ask open-ended questions to gain a clearer understanding.

Answer for screen readers

The best approach is B: Focus on the speaker, paraphrase their statements, and ask open-ended questions to gain a clearer understanding.

More Information

Active listening involves focusing on the speaker, paraphrasing to confirm understanding, and using open-ended questions to explore the speaker’s viewpoint fully.

Tips

A common mistake is interrupting or making assumptions instead of clarifying and confirming.

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