Customer asking right away in the beginning of the call about travel fee, estimate or quote over the phone. Follow the correct script and get necessary info before answering their... Customer asking right away in the beginning of the call about travel fee, estimate or quote over the phone. Follow the correct script and get necessary info before answering their questions.
Understand the Problem
The question describes a customer interaction scenario where the customer inquires about travel fees at the beginning of a call. The focus is on following a script to gather necessary information before providing an estimate or quote.
Answer
Follow the script, gather information before discussing fees.
When a customer asks for a fee or estimate at the beginning of a call, it's advisable to follow the script and gather necessary information about their needs before discussing prices.
Answer for screen readers
When a customer asks for a fee or estimate at the beginning of a call, it's advisable to follow the script and gather necessary information about their needs before discussing prices.
More Information
By taking the time to understand the customer's needs, you can provide a more accurate and tailored estimate or quote. This approach improves customer satisfaction and ensures a more professional service.
Tips
Jumping straight to providing a quote or estimate without understanding the customer's needs can lead to inaccurate pricing and a poor customer experience.
Sources
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