Understand the Problem
The text provides an overview of procedures for cardmembers whose credit lines are being decreased due to past due payments, outlining channels for assistance and actions required from employees.
Answer
Cardmembers past due are rerouted to Collections.
Cardmembers with past due accounts receiving a credit line decrease notification will be rerouted to Collections for payment arrangements.
Answer for screen readers
Cardmembers with past due accounts receiving a credit line decrease notification will be rerouted to Collections for payment arrangements.
More Information
Cardmembers whose credit line is decreased due to past due accounts will be connected with Collections for assistance through specified channels.
Tips
Ensure account status is current for concerns about credit line decreases.
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