Answer any three of the following questions in about 100 words. i) Why do you think reading comprehension is considered a key soft skill? ii) Write about one positive and one negat... Answer any three of the following questions in about 100 words. i) Why do you think reading comprehension is considered a key soft skill? ii) Write about one positive and one negative experience you have had while dealing with the customer service of a company you bought something from. Would you buy anything from either of these companies in the future? Justify your answer. iii) Which leadership qualities do you believe you possess? Which leadership qualities do you think you need to work on in future? iv) How can technology help bridge cross-cultural communication gaps? Is depending solely on technology a good idea? Justify your answer. Read more

Reading comprehension is a key soft skill as it enhances communication and problem-solving.

Here are some answers to the questions based on general knowledge:

1. Reading comprehension is vital because it allows individuals to process information efficiently, enhancing communication and problem-solving skills. It also aids in adapting to various contexts, making it fundamental in both personal and professional interactions.

2. A positive customer service experience might include prompt responses and solution-focused interactions, leading to customer loyalty. A negative experience could involve delayed service and unresolved issues, leading to dissatisfaction. Future buying decisions would depend on the overall service consistency and commitment to improvement.

3. Leadership qualities like empathy, communication, and decision-making might be strengths. Areas to improve could include time management and strategic planning. Continuous learning and feedback can help in developing these skills.

4. Technology facilitates cross-cultural communication through tools like translation apps and video conferencing, breaking language barriers and connecting people globally. However, relying solely on technology can miss cultural nuances. Human interaction and cultural education remain crucial for effective intercultural communication.