1. Cost center - A division or department that brings in no revenue or profit for the organization, only costing money to run. 2. Revenue centers - Divisions or departments that ge... 1. Cost center - A division or department that brings in no revenue or profit for the organization, only costing money to run. 2. Revenue centers - Divisions or departments that generate monetary returns for the organization. 3. Productivity center - A revenue center that enhances the profitability of the organization through enhancing the productivity of the people within the organization. 4. Productivity - The amount of output that an organization gets per unit of input, with human input usually expressed in terms of units of time. 5. Effectiveness - A function of getting the job done whenever and however it must be done. 6. Efficiency - A function of how many organizational resources we used in getting the job done. 7. Turnover - Permanent loss of workers from the organization, can be voluntary (quitting) or involuntary (firing). 8. Absenteeism - Temporary absence of employees from the workplace. 9. Social media - Emerging tools and platforms used in various HRM functions like recruiting, onboarding, training, and performance management. 10. Recruiting and selection - Use of social media platforms like LinkedIn for finding and evaluating job candidates. 11. Onboarding process - Using social media to help new hires get up to speed and integrated into the organization. 12. Knowledge workers - Workers who "use their head more than their hands" and manage knowledge for the firm. 13. Dependent variables - Items that managers must control, like productivity, employee engagement, turnover, and absenteeism, but can only influence indirectly. 14. Independent variables - Variables that managers can directly control in order to impact the dependent variables. 15. Technical skills - The ability to use methods and techniques to perform a task. 16. Interpersonal skills - The ability to understand, communicate, and work well with individuals and groups through developing effective relationships. 17. Conceptual and design skills - The ability to evaluate a situation, identify alternatives, select a reasonable alternative, and make a decision to implement a solution. 18. Business skills - The analytical and quantitative skills necessary to understand and contribute to the profitability of the organization. 19. Line managers - Individuals who create, manage, and maintain the people and processes that produce the organization's products/services. 20. Staff managers - Individuals who advise line managers in their areas of expertise. Read more