ESM Week 4

We can quantitatively measure the voice of customers (VOC) directly

VOC: "the application is horrible!" One of the drivers could be: "response time should be below 200ms".

VOC: "the application is horrible!" One of the drivers could be: "the user interface is not good." (correct)

With good monitoring, users will call support more often

Relevant infrastructure monitoring data include server utilisation, storage usage, and network traffic (correct)

A red notification must be issued when the number of users increases

To reduce the number of notifications, green notifications should not be used

With good monitoring, users will call support more often

The traders want to ensure they make good trading decisions with good data. (correct)

Vendors to provide updated data before 5am everyday

Latest configuration for 2000 servers

IT budget should not exceed $10m per year

<p>A &amp; B</p> Signup and view all the answers

<p>A &amp; B</p> Signup and view all the answers

<p>A &amp; B</p> Signup and view all the answers

<p>All of the above except C</p> Signup and view all the answers