UX and Design Principles for Salesforce
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Questions and Answers

Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience?

  • Create a responsive user interface. (correct)
  • Develop a separate native mobile app for Android and iOS.
  • Launch two different interfaces from the same page.

    • Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography?

  • BEM Naming Classes
  • Utility Classes (correct)
  • Component Blueprints

    • A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings?

  • Be specific about the issues testers encountered. (correct)
  • Include the names of participants in the report.
  • Report only the new issues, and omit already known bugs.

    • A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints. How should the designer illustrate the existing process, including the pain points and opportunities?

    <p>Observe the complaints process and create a journey map. (A)</p> Signup and view all the answers

    Flashcards

    Responsive User Interface

    A design approach that adjusts to different screen sizes and devices.

    Native Mobile App

    An app built specifically for one operating system, like Android or iOS.

    Two Different Interfaces

    Providing separate user experiences based on the device.

    Salesforce Lightning Design System (SLDS)

    A framework providing guidelines for user interface consistency.

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    Component Blueprints

    Pre-defined component structures in SLDS for developers.

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    BEM Naming Classes

    A methodology for naming CSS classes to promote clarity.

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    Utility Classes

    Pre-built classes that manage alignment, spacing, and more in SLDS.

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    Usability Testing

    A method to evaluate a product by testing it with real users.

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    Presenting Findings

    Sharing insights and observations from usability tests.

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    Known Bugs

    Issues that are already identified but may not be resolved.

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    Business Process Diagram

    A visual representation of the steps in a process.

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    Journey Map

    A visual representation detailing a user's experience journey.

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    Prototype

    An early sample or model of a product for testing and feedback.

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    Logging Complaints

    The process of recording customer grievances.

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    Identifying Pain Points

    Recognizing problematic areas in a process where users struggle.

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    Opportunities in Design

    Areas in a process that could be improved for better user experience.

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    UX Designer Responsibilities

    Professionals who design and improve user experiences.

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    Visual Consistency

    Ensuring design elements are uniform throughout a user interface.

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    Observing Processes

    Examining how tasks are performed to identify improvements.

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    User Experience (UX)

    The overall experience of a user with a product or service.

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    Study Notes

    Cloud Kicks Site Design

    • Cloud Kicks wants a website that works on any device.
    • A responsive design is the best approach.

    Salesforce Lightning Design System (SLDS)

    • Use SLDS for consistency in website design (alignments, grids, spacing, typography).
    • Use Component Blueprints, BEM Naming Classes, or Utility Classes for this purpose.

    UX Design Findings Presentation

    • UX designers should be specific about the issues found in usability tests.
    • UX designers should only report problems or issues that are unknown.
    • Avoid including participants names in reports.

    Salesforce Call Center Process Illustration

    • Create a business process diagram or a journey map to visualize a call center's processes.
    • The diagram or map should include pain points and opportunities.
    • The aim is to help visualize existing process for a Salesforce solution.
    • Creating a prototype is an additional option to illustrate the process.

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    Description

    This quiz covers essential design principles for creating responsive websites and effective UX findings for Salesforce implementations. Learn about the Salesforce Lightning Design System, the importance of usability tests, and visualizing call center processes. Ideal for anyone working in web design or UX in the Salesforce environment.

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