Cloud Kicks UX Design Principles

Cloud Kicks Study Notes

• Cloud Kicks wants a site for customers to manage events, regardless of device. A responsive user interface is the best practice.
• Salesforce Lightning Design System (SLDS) components provide visual consistency for alignments, grids, spacing, and typography.
• When presenting usability testing findings, be specific about the issues encountered by testers. Omit already known bugs.
• A UX Designer should create a business process diagram or journey map to illustrate an existing process, including pain points and opportunities.
• Cloud Kicks wants gamified learning content. In-app prompts, a Sandbox, and Enablement Sites are all possible recommendations.
• Usability testing goals include demonstrating how users can use a design and learning about their behavior and preferences to identify the best variations of a page.
• Moderated usability studies allow follow-up questions for better information about participant issues.
• For logo updates, code updates are needed in Visualforce pages or page headers.
• Onboarding value for sales representatives can be addressed with integrated buttons to automate approvals or key fields for completion.
• A UX Designer needs to consider accessibility guidelines, such as Distinguishable, when customizing the look and feel of a site using Experience Builder.
• The best initial UX tool for interface updates is heuristic evaluation.
• To ensure company branding in their Salesforce app, their branding style includes background images, color, and loading page logos.
• Brand color should align with WCAG 2.1 compliance for color palettes.
• Companies should use methodologies like V2MOM and Agile for human-centered designs.

Accessibility

• Web Content Accessibility Guidelines (WCAG) 2.1 guidelines include Perceivable, Operable, Understandable, and Robust.
• Color contrast ratios are important for the accessibility guidelines. Ratios must be at least 7:1 for normal text.

Salesforce Experience Cloud

• UX Designers should leverage Salesforce tools like Commerce Cloud, Experience Cloud, or Sales Cloud in order to implement CRM.

Usability Testing

• Determine the best method for a study (moderated or unmoderated) based on the research scope.
• Use online surveys for tasks without requiring much imagination or emotion.
• Design and conduct different testing methods based on varying factors that determine methodology choice.
• Focus on the essential details and eliminate unnecessary or vague questions.
• Include feedback in the plan for the best approach to the experience.
• Ensure questions for each audience are relevant, and eliminate unnecessary or vague questions.

Customer Service

• Sales representatives have unique needs. Adapt Knowledge article presentation to both internal and external users.
• In-App Guidance clarifies information and enables efficient processes.
• In-App Guidance should clarify for all users.
• Create a customizable help menu for a company's staff.
• Develop training and support materials.

Design Principles

• Designers need to consider the overall strategy and problems before moving to potential solutions.
• Be clear with all explanations involved in AI technology.
• Leverage the Salesforce Lightning Design System (SLDS) to create consistent components for design components.

Customer Interviews

• Designers need to ensure the interview is friendly and informal to avoid influencing the interview subjects.
• Identify important insights early in the interview process.

Additional information

• Create business process diagrams and journey maps to illustrate the steps in processes or to map out the experience.
• Understand the problem before developing solutions.
• Work together to gain acceptance from others before developing indicators.
• Identify usability problems based on existing systems.
• Consider stakeholders and end-user details.
• Design intuitive and accurate navigation in the end-user experience.
• Optimize design experiences for efficiency and visibility.
• Create and share useful methods when engaging with others.

Explore the essential UX design principles for Cloud Kicks, focusing on responsive interfaces and user testing. This quiz covers key concepts such as the Salesforce Lightning Design System, usability testing goals, and the creation of journey maps for better user experience. Test your understanding of gamified learning recommendations as well.