Understanding Intelligence and Heredity

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What is the Intelligence Quotient (IQ) a measure of?

Brain capacity for thinking in various domains (correct)

Personality traits

Physical strength

Emotional intelligence

Why do tourism-oriented establishments focus on being customer-focused?

To ensure high employee turnover

To enhance customer satisfaction (correct)

To boost employee morale

To decrease operational efficiency

What is emphasized during the recruitment and selection process in companies according to the text?

Fast employee turnover

Employee disobedience

High investment in employees

Good matching process (correct)

Why do companies want to ensure their investment in employees is worth it?

To ensure a return on investment (D) Signup and view all the answers

What does the ability to adapt to changes, trends, and developments in business refer to?

Capability for change management (D) Signup and view all the answers

Which concept dates back to the late 19th to early 20th century according to the text?

Cognitive abilities measurement (A) Signup and view all the answers

What does EQ refer to in the context of work?

Interacting with employees and superiors (C) Signup and view all the answers

What does Adversity Quotient (AQ) refer to?

Dealing with problems and adversities (D) Signup and view all the answers

What is the main focus of improving AQ?

Increasing capacity and performance (D) Signup and view all the answers

What is highlighted as an essential soft skill for tourism and hospitality professionals?

Customer service (D) Signup and view all the answers

What is the essence of excellent customer service skills?

Understanding customer needs and delivering positive experiences (B) Signup and view all the answers

How can enhancing AQ benefit professionals?

By gaining in productivity and performance (B) Signup and view all the answers

What is the role of government and regulators in the tourism industry?

To formulate and implement laws, policies, and rules for business sectors (A) Signup and view all the answers

Which agency is in charge of Tourism infrastructure and enterprise zones?

Department of Public Works and Highways (DPWH) (B) Signup and view all the answers

What do employers in the tourism industry expect from new hires?

To possess basic competencies for the jobs they're applying for (B) Signup and view all the answers

What is the main responsibility of the Civil Aeronautics Board (CAB) in the Philippines?

Overseeing air transportation matters (C) Signup and view all the answers

Which agency is in charge of regulating securities and exchanges in the Philippines?

Securities and Exchange Commission (SEC) (C) Signup and view all the answers

What is the role of suppliers and service providers in the tourism industry?

Providing services to establishments (D) Signup and view all the answers

According to Gregor Mendel, how are intellectual characteristics passed on to children?

Hereditarily (B) Signup and view all the answers

Who proposed that children of average intelligence parents may excel if provided with a nurturing environment?

Charles Darwin (B) Signup and view all the answers

What is emphasized less due to the observation that high IQ employees may deliver mediocre work performance?

IQ tests (C) Signup and view all the answers

What is Emotional Quotient (EQ) primarily focused on?

Monitoring emotions and using them to guide thinking (A) Signup and view all the answers

In what situations is managing emotions crucial, as mentioned in the text?

When giving and receiving feedback and working through setbacks and failures (C) Signup and view all the answers

What are some benefits associated with having a high EQ, as mentioned in the text?

Better job performance and leadership competencies (B) Signup and view all the answers

Which factor is essential for stimulating repeat business and building a loyal clientele?

Stimulating repeat business from customers (A) Signup and view all the answers

Why is knowing and being able to speak multiple languages considered beneficial in the hospitality field?

To increase one's value as an employee (B) Signup and view all the answers

What aspect plays a crucial role in representing the business while communicating effectively with customers?

Being able to communicate in a way that represents the business (C) Signup and view all the answers

Which factor contributes to enhancing one's career in the hospitality industry by increasing value as an employee?

Knowing and being able to speak a third or fourth language (B) Signup and view all the answers

What is a key aspect that helps in securing guest feedback effectively in the hospitality industry?

Handling customer complaints and follow-through skills (D) Signup and view all the answers

Why is honesty of employees and advertisement promise important in the realm of customer service?

To build trust with customers and maintain credibility (B) Signup and view all the answers