30 Questions
What is the Intelligence Quotient (IQ) a measure of?
Brain capacity for thinking in various domains
Why do tourism-oriented establishments focus on being customer-focused?
To enhance customer satisfaction
What is emphasized during the recruitment and selection process in companies according to the text?
Good matching process
Why do companies want to ensure their investment in employees is worth it?
To ensure a return on investment
What does the ability to adapt to changes, trends, and developments in business refer to?
Capability for change management
Which concept dates back to the late 19th to early 20th century according to the text?
Cognitive abilities measurement
What does EQ refer to in the context of work?
Interacting with employees and superiors
What does Adversity Quotient (AQ) refer to?
Dealing with problems and adversities
What is the main focus of improving AQ?
Increasing capacity and performance
What is highlighted as an essential soft skill for tourism and hospitality professionals?
Customer service
What is the essence of excellent customer service skills?
Understanding customer needs and delivering positive experiences
How can enhancing AQ benefit professionals?
By gaining in productivity and performance
What is the role of government and regulators in the tourism industry?
To formulate and implement laws, policies, and rules for business sectors
Which agency is in charge of Tourism infrastructure and enterprise zones?
Department of Public Works and Highways (DPWH)
What do employers in the tourism industry expect from new hires?
To possess basic competencies for the jobs they're applying for
What is the main responsibility of the Civil Aeronautics Board (CAB) in the Philippines?
Overseeing air transportation matters
Which agency is in charge of regulating securities and exchanges in the Philippines?
Securities and Exchange Commission (SEC)
What is the role of suppliers and service providers in the tourism industry?
Providing services to establishments
According to Gregor Mendel, how are intellectual characteristics passed on to children?
Hereditarily
Who proposed that children of average intelligence parents may excel if provided with a nurturing environment?
Charles Darwin
What is emphasized less due to the observation that high IQ employees may deliver mediocre work performance?
IQ tests
What is Emotional Quotient (EQ) primarily focused on?
Monitoring emotions and using them to guide thinking
In what situations is managing emotions crucial, as mentioned in the text?
When giving and receiving feedback and working through setbacks and failures
What are some benefits associated with having a high EQ, as mentioned in the text?
Better job performance and leadership competencies
Which factor is essential for stimulating repeat business and building a loyal clientele?
Stimulating repeat business from customers
Why is knowing and being able to speak multiple languages considered beneficial in the hospitality field?
To increase one's value as an employee
What aspect plays a crucial role in representing the business while communicating effectively with customers?
Being able to communicate in a way that represents the business
Which factor contributes to enhancing one's career in the hospitality industry by increasing value as an employee?
Knowing and being able to speak a third or fourth language
What is a key aspect that helps in securing guest feedback effectively in the hospitality industry?
Handling customer complaints and follow-through skills
Why is honesty of employees and advertisement promise important in the realm of customer service?
To build trust with customers and maintain credibility
Explore the concepts of intelligence, heredity, and environment through the perspectives of Gregor Mendel, Charles Darwin, and Howard Gardner. Learn how these factors can influence the intellectual capabilities of individuals.
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