Understanding Customer Psychology Quiz
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Questions and Answers

Which neurotransmitters are associated with pleasure, reward, and bonding during a positive customer experience?

  • Cortisol, melatonin, and acetylcholine
  • Adrenaline, serotonin, and GABA
  • Endorphins, dopamine, and oxytocin (correct)
  • Norepinephrine, histamine, and glutamate

    • Which hormone, linked to stress and anxiety, can be lowered during a positive customer experience?

  • Oxytocin
  • Endorphins
  • Cortisol (correct)
  • Dopamine

    • Which cognitive processes can be influenced by a positive customer experience?

  • Pain perception and motor coordination
  • Speech production and visual perception
  • Attention, memory, judgment, and decision making (correct)
  • Taste perception and emotional regulation

    • What physical reactions can a positive customer experience trigger in the customer’s brain?

    <p>Release of endorphins, dopamine, and oxytocin</p> Signup and view all the answers

    Which neurotransmitter is associated with pleasure and reward during a positive customer experience?

    <p>Oxytocin</p> Signup and view all the answers

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