5 Questions
Which neurotransmitters are associated with pleasure, reward, and bonding during a positive customer experience?
Endorphins, dopamine, and oxytocin
Which hormone, linked to stress and anxiety, can be lowered during a positive customer experience?
Cortisol
Which cognitive processes can be influenced by a positive customer experience?
Attention, memory, judgment, and decision making
What physical reactions can a positive customer experience trigger in the customer’s brain?
Release of endorphins, dopamine, and oxytocin
Which neurotransmitter is associated with pleasure and reward during a positive customer experience?
Oxytocin
Test your knowledge of the psychological factors that influence customer behavior and how to improve sales outcomes by understanding customer psychology. This quiz covers the physical and mental reactions a customer may have during a positive customer experience.
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