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Understanding Customer Psychology Quiz

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Which neurotransmitters are associated with pleasure, reward, and bonding during a positive customer experience?

Cortisol, melatonin, and acetylcholine

Adrenaline, serotonin, and GABA

Endorphins, dopamine, and oxytocin (correct)

Norepinephrine, histamine, and glutamate

Which hormone, linked to stress and anxiety, can be lowered during a positive customer experience?

Oxytocin

Endorphins

Cortisol (correct)

Dopamine

Which cognitive processes can be influenced by a positive customer experience?

Pain perception and motor coordination

Speech production and visual perception

Attention, memory, judgment, and decision making (correct)

Taste perception and emotional regulation

What physical reactions can a positive customer experience trigger in the customer’s brain?

<p>Release of endorphins, dopamine, and oxytocin (C)</p> Signup and view all the answers

Which neurotransmitter is associated with pleasure and reward during a positive customer experience?

<p>Oxytocin (B)</p> Signup and view all the answers

Understanding Customer Psychology Quiz

Choose a study mode

Podcast

Questions and Answers

Which neurotransmitters are associated with pleasure, reward, and bonding during a positive customer experience?

Which hormone, linked to stress and anxiety, can be lowered during a positive customer experience?

Which cognitive processes can be influenced by a positive customer experience?

What physical reactions can a positive customer experience trigger in the customer’s brain?

Which neurotransmitter is associated with pleasure and reward during a positive customer experience?

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